• Journal of Digital Convergence
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• v.12 no.1
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• pp.149-161
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• 2014

According to the economic advancement, the position of service industry in GDP has increased. Development of service industry has solved the employment issue and derived the activation of the internal market. It has contributed to demand creation in health care, education, and culture, enhancing competition of the manufacturing industry and entire economic development. By the development of information communication technologies, improvement of the quality of life from those, and changes in the competitive environment, customers, from businesses and public agencies, or the customer's needs are increasing. In these circumstances, companies are operating non-face-to-face contact call center for the purpose to communicate with customers, handle customer complaints, attract and retain new customers. In this study, to improve the performance of the non-face-to-face contact call center, this study tried to derive the call center's 'Service Process Modeling' and future policy assignment by analyzing the problem from the research of the service and process summary, performance evaluation, call center evaluation and etc.

• IEMEK Journal of Embedded Systems and Applications
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• v.5 no.4
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• pp.225-233
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• 2010

In this paper, we try to improve the performance of the demand paging loader suggested to use the demand paging way that is not based on operating system. The demand paging switching strategy used in the existing operating system can know the recently used pages by running multi-processing. Then, based on it, some page switching strategies have been made for the recently used pages or the frequently demanded pages. However, the strategies based on operating system cannot be applied in single processing that is not based on operating system because any context switching never occur on the single processing. So, this paper is trying to suggest the demand paging switching strategies that can be applied in paging loader running in single process. In the Return-Prediction-Algorithm, we saw the improved performance in the program that the function call occurred frequently in a long distance. And then, in the Most-Frequently-Used-Page-Remain-Algorithm, we saw the improved performance in the program that the references frequently occurred for the particular pages. Likewise, it had an enormous effect on keeping the memory reduction performance by the demand paging and reducing the running time delay at the same time.

• Journal of Advanced Navigation Technology
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• v.16 no.4
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• pp.697-702
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• 2012

With an elevator supply and demand increases, It has been enlarged various requirements for the safety of the elevator. Elevator safety requirements can be the ability to respond to emergencies quickly. Recently, QR code was attached to all elevator for the elevator safety and it is established by law for the Elevator rescue work. And also the elevator system is seeking to utilize more secure elevator with mandatory installation of CCTV and direct call devices. However, CCTV and direct call service is operating on an individual method and it has not been proposed integrated model. In this paper, we propose the safety elevator integration model with CCTV, direct call service and remote control based on smart phone. Using the proposed model, we can be improved the efficiency of maintenance and ability of prompt action in the event of a disaster.

• Proceedings of the Korea Association of Information Systems Conference
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• 1996.11a
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• pp.199-204
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• 1996

It is discussed how to determine the home location of idle vehicles in an AGVS with a loop guide path in a way of maximizing the request-call response probabilities for all demand. Optimal home position is selected by solving the simultaneous equations easily. Static positioning strategy is analyzed in which a single home position is allocated to which every vehicle is routed whenever it becomes idle. The cases of unidirectional guidepath is considered only. We provide a numerical example to illustrate the search algorithm developed for the case and compare the searched optimal solutions with the others.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.28 no.6D
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• pp.791-799
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• 2008

To build the system which has high utilization and usefulness for users, it is necessary to know the information type and use-demand that the use want. The purpose of this study is to forecast the preference and demand of utilization for bus information when bus information is offered through cellular phon. The accomplishments of this research are as follow : Firstly, importance on the level of individual factor and the value of change's figure can be evaluated, using preference analysis on bus information by conjoint analysis. Secondly, by establishing the use-demand model bus information using binary logit model, influence factor on whether or not the use of the user. Finally, ordered probit model was built by use behavior model in payment per call or per month of potential user of bus information. Through call times and sensitive analysis by payment methods, elasticity point, optimal payment fee, and use probability was analyzed. This study make application as basic to efficient bus information policy and to improve use rate of bus information in future because this study make it possible to get preference analysis, use-demand analysis and estimation of optimal payment fee which is reflecting various requirement in use of bus information user.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.34 no.1B
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• pp.34-46
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• 2009

The remarkable growth of Korean telecommunication market has based on the introduction of competition as well as mobile technology like CDMA. It was well Down that such a conspicuous growth has been towed by mobile service rather than fixed telephone service. In telecommunications service the number of subscribers to mobile was over 40 millions in 2006 and also, while the traffic amount of fixed telephone has been more decreased, that of mobile, which already outnumbers the fixed, has been constantly increased and will be much more in future. It will accelerate the substitution of access and call demand of fixed service by mobile. This change of technology and demand does affect directly the market performance of telecommunications. And regulation has also an effect on market structure, which finally affects on market performance. In this paper we suppose the fixed and mobile telecommunications services are in a same industry. After reviewing the relations among the demand, cost, charge structure and revenue structure in the one fixed and mobile telecommunications market using the framework of an industrial structure analysis, we discuss the current issues of telecommunications regulation and implications for the future regulation.

• Journal of KIISE:Information Networking
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• v.30 no.4
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• pp.545-558
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• 2003

It is expected that per-user customized services are widely used in next generation Personal Communication Network. The ultimate goal for personalized service is the Virtual home Environment (VHE) providing ´same-look-and-feel´ services for the subscriber wherever he roams to. To provide personalized services for each call, per-user service profiles are frequently referenced, so efficient service profile management is essentially required. To realized the VHE, typically two schemes, can be employed; One is Intelligent Network based service control and the other is a full replication scheme that always replicates profile in user´s current zone. The first scheme is referred as Central scheme and th second scheme is the modified replication scheme of IMT-2000, we refer to as Follow-Me Replication Unconditional (FMRU). Since the Central scheme only depends on the service cal rate and the FMRU is merely dependent on the movement rate, it is apparent that FMRU scheme outperforms the Central scheme if the call to mobility ratio (CMR) is large, and vice versa. In this paper, we propose a new service profile replication schemes, Adaptive Follow-Me Replication (AFMR) that determine replication automatically according to the user´s CMR. We compared the performance of the AFMR with the non-adaptive Follow-Me Replication unconditional on Demand (FMRUD) scheme. Performance results indicate that as the CMR of a user changes AFMR adapts well compared to the existing schemes.

• Information Systems Review
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• v.18 no.4
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• pp.141-154
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• 2016

Mobile application is growing explosively with the advent of a new technology: smartphones. Mobile application is a new marketing channel and performs as a start-up platform. This study examines the effect of mobile application on the off-line market. Despite the continuous declining demand for taxi service, paradoxically, the supply of taxi service has increased. The taxi industry can be categorized into general taxi and call taxi. General taxi is accidental and inefficient because it has to search for its own passenger. As call taxi takes the request of a passenger, it is more efficient than general taxi. However, the current defective passenger-taxi driver matching system and insufficient taxi driver management hinder the development of the call taxi market. Differences in differences (DID) is an econometrical methodology that examines whether or not an event has meaningful influence. This research uses DID to investigate the effect of the Kakao taxi application on the call taxi industry. Furthermore, it examines the effect of major companies' reckless diversification, which is considered unethical behavior. The passengers of call taxi data from August 2014 to July 2015 and those of designated driving service data of the same period were collected as the control group.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.30 no.7B
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• pp.440-449
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• 2005

This paper proposes the measurement scheme for network overload and the control technique in case of breaking several control channels when we support the call services of DAMA through communication satellite(GEO, Geostationary Earth Orbit). And its performance is analyzed. The proposed schemes measure the overload of access control channel of a network controller to control the call connections, detect the level of network overload, notify the terminals of DAMA network of the state, and excute overload control. As a result, it improves the system performance and the network stability at overload state. Moreover hysteresis is applied to the change of overload state for the restriction of the frequent state shifts. The results show that the proposed algorithm prevents excessive increment of call-setup delay and too much lowering of call success rate, and improves the network stability.

• Journal of Digital Convergence
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• v.15 no.9
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• pp.519-532
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• 2017

The purpose of this study was to investigate the content of job stress experienced by call center consultants. For that purpose, the investigator interviewed 11 call center consultants one-on-one in D City, conducting qualitative analysis of content of job stress they experienced according to Giorgi's phenomenological analysis procedure. As a result, there were classifications of job characteristics and individual characteristics. They were further classified into 8 categories and 24 subcategories. As for job characteristics, there were "limitations of work performance," "work burden," "inflexible work style," "uncontrolled customers," and "controlled demand." As for individual characteristics, there were "psychological instability," "personality vulnerabilities," and "poor coping resources." The categories of job characteristics and personal characteristics were classified into limit and control levels, respectively. It is found that poor coping resources mediate between job stress and personal characteristics. Based on these results, we discussed not only the existing organizational responses but also the combined interventions that mitigate the psychological stress after the unstable psychological state of the individual.