• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.355-373
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• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.

• Journal of the Ergonomics Society of Korea
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• v.29 no.1
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• pp.93-100
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• 2010

In this study, user survey and some experiments were carried out to identify older adults' characteristics and needs for shower chair design. Firstly, the category and design components of shower chair were analyzed through product analysis. Secondly, older adults' needs for shower chair were identified through user interview and observation. Thirdly, experiment to measure older adults' motion, EMG, and body pressure while using shower chair was carried out and then older adults' characteristics for the use of shower chair were identified. Finally, the direction of design for shower chair was proposed to improve older adults' satisfaction.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2009.10a
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• pp.667-670
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• 2009

The users' needs are expanded because of developing of educational robot market. However, the technology development doesn't fully adopt customer needs. In general, the most products are followed not user needs but technology trajectory. In this paper, we try to define the educational robot functions from analyzing usage propensity and customer needs with Kano model. According to results, there are key functions based on customer needs such as remote student control, Internet search, educational contents search and study planner. If the four key functions are offered, user's positive attitude to robot will be increased.

• Journal of Korean Society of Archives and Records Management
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• v.24 no.3
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• pp.23-44
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• 2024

In recent years, there has been a significant increase in the importance of curation services that analyze user information requests to provide tailored information within extensive information resources. This study aims to identify user information needs by analyzing search term logs from the Presidential Archives Portal to enhance the utilization value of presidential records, which possess high historical significance. In addition, by evaluating the portal's search performance, this study seeks to determine whether the Presidential Archives Portal is providing archival information services that meet users' information needs and to suggest areas for improvement through digital record curation services. To achieve these objectives, topic analysis and word network analysis were conducted based on search term logs spanning the past eight years. The search quality of the Presidential Archives Portal was evaluated from an accuracy perspective, focusing on areas with high user demand, and recommendations were drawn based on the results of the analysis. As a preliminary study for digital record curation of presidential records, this study is significant because it identifies specific user information needs and quantifies the search quality of archival portal sites to improve user satisfaction.

• Journal of Information Science Theory and Practice
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• v.1 no.2
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• pp.16-35
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• 2013

Relevance has a long history of scholarly investigation and discussion in information science. One of its notable concepts is that of 'user-based' relevance. The purpose of this study is to examine how users construct their perspective on the concept of relevance; to analyze what the constituent elements (facets) of relevance are, in terms of core-periphery status; and to compare the difference of constructions of two groups of users (information users vs. information professionals) as applied with a social representations theory perspective. Data were collected from 244 information users and 123 information professionals through use of a free word association method. Three methods were employed to analyze data: (1) content analysis was used to elicit 26 categories (facets) of the concept of relevance; (2) structural analysis of social representations was used to determine the core-periphery status of those facets in terms of coreness, sum of similarity, and weighted frequency; and, (3) maximum tree analysis was used to present and compare the differences between the two groups. Elicited categories in this study overlap with the ones from previous relevance studies, while the findings of a core-periphery analysis show that Topicality, User-needs, Reliability/Credibility, and Importance are configured as core concepts for the information user group, while Topicality, User-needs, Reliability/Credibility, and Currency are core concepts for the information professional group. Differences between the social representations of relevance revealed that Topicality was similar to User-needs and to Importance. Author is closely related to Title while Reliability/Credibility is linked with Currency. Easiness/Clarity is similar to Accuracy. Overall, information users and professionals function with a similar social collective of shared meanings for the concept of relevance. The overall findings identify the core and periphery concepts of relevance and their relationships in terms of coreness, similarity, and weighted frequency.

• Science of Emotion and Sensibility
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• v.12 no.2
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• pp.233-242
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• 2009

Recently the studies on user-centered design and form-development have become issues of general interest as the key methods for successful design. For form analysis on user it is important needs that an integrated approach of existing methods and development of expert tool for designer. Moreover analysis methods and tools have to meet with the designers needs of visual result, clear direction, concrete formative factor, user's emotional response and designer-friendly interface. This study proposed the main concepts of form analysis tool based on the user's emotional response ; integrated management, variables set-up, visual result of analysis, in-depth analysis with data mining and correlation, and reinforcement of user-centered analysis. Specific analysis tool consists of 5 functions: Project Management, Analysis Frame Set-up, Data Input-output, Basic Analysis, and In-depth Analysis. The feasibility of proposed tool was verified by a case study of mobile phone design in under-graduate class.

• The Journal of the Korea Contents Association
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• v.18 no.7
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• pp.330-337
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• 2018

Recently, there has been a growing interest in user-centered smart city services. In this study, user behavior analysis was performed as a preliminary study for user - centered smart city service planning. In particular, we will use GIS based location analysis data and video ethonography methodology to derive smart city service direction and needs. In this study, the area of Daejeon Design District selected as the Smart City Test bed was selected as the survey area and the location analysis data of the traffic accident analysis system of the road traffic corporation and the fixed camera We observed user's behavior type and change with image data extracted through the technique. Location analysis data is classified according to the type of accident, and image data is classified into 11 subdivided types of user activities. The problems and specificities observed were analyzed. The user behavior characteristics investigated through this study are meaningful to provide a basis for suggesting user - centered smart city services in the future.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.24 no.4
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• pp.189-194
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• 2024

Identifying customer needs and improving products and services accordingly is essential for survival and growth in modern business. It's important to do this successfully because it's directly related to increasing customer satisfaction and making the products more competitive. However, user reviews are characterized by unstructured data, which requires various stages of processing for analysis. Due to the need for specialized knowledge and skills to analyze reviews and apply appropriate solutions, small business owners often find it challenging to quickly adopt and reflect customer needs. Therefore, this paper proposes a method that utilizes ChatGPT to identify important and new words in user reviews to derive new customer needs.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.69-95
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• 2000

The purpose of this study is to derive system design factors and to analyze user needs of university library for design of user-centered information retrieval system. The result of this study can be summarized as follows: First, the concept of 'users-centered' in digital environment where the supporting role of intermediaries is growing bigger than before in the interaction with remote information retrieval system can be defined as the new concept of 'expansion of knowledge'. Second, 6 kinds of system design factors derived for user-centered information retrieval system design of the university libraries. Third, The user needs that examined and analyzed through the questionnaires made by user-centered approach according to the design factors should be considered for system design.

• Journal of Internet Computing and Services
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• v.25 no.2
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• pp.79-92
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• 2024

ChatGPT, as a representative chatbot leveraging generative artificial intelligence technology, is used valuable not only in scientific and technological domains but also across diverse sectors such as society, economy, industry, and culture. This study conducts an explorative analysis of user sentiments and needs for ChatGPT by examining global social media discourse on Reddit. We collected 10,796 comments on Reddit from December 2022 to August 2023 and then employed keyword analysis, sentiment analysis, and need-mining-based topic modeling to derive insights. The analysis reveals several key findings. The most frequently mentioned term in ChatGPT-related comments is "time," indicative of users' emphasis on prompt responses, time efficiency, and enhanced productivity. Users express sentiments of trust and anticipation in ChatGPT, yet simultaneously articulate concerns and frustrations regarding its societal impact, including fears and anger. In addition, the topic modeling analysis identifies 14 topics, shedding light on potential user needs. Notably, users exhibit a keen interest in the educational applications of ChatGPT and its societal implications. Moreover, our investigation uncovers various user-driven topics related to ChatGPT, encompassing language models, jobs, information retrieval, healthcare applications, services, gaming, regulations, energy, and ethical concerns. In conclusion, this analysis provides insights into user perspectives, emphasizing the significance of understanding and addressing user needs. The identified application directions offer valuable guidance for enhancing existing products and services or planning the development of new service platforms.