• Asia Marketing Journal
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• v.20 no.3
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• pp.83-103
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• 2018

The purpose of this research is to investigate the effect of customer-contact employees support on service recovery efforts. Service companies should try to prevent the service failure situation from occurring, but it is realistic that the service failure occurs due to the characteristics of the service. Service recovery efforts of service providers are important because effective responses to service failures can enhance customer satisfaction despite service failures. Social support for customer-contact employees needs to improve service recovery efforts. Specifically, this study focuses on the mediation roles of job burnout and customer orientation in relationship between social support for customer-contact employees and service recovery efforts. Social exchange theory was used as the theoretical underpinning of the research model. Based on reciprocity principle, this paper suppose that support for customer-contact employees and service recovery effort are a kind of social exchange relationship. Social supports for customer-contact employees are categorized into internal and external organization. Internal organization is POS(perceived organizational support) and external organization is customer support. The research model was tested with the data gathered from the flight attendants whose emotional labor intensity was relatively high and the service failure frequently occurred. As a result of analysis, social supports for customer-contact employees classified into organizational support, supervisor support, and customer support are found to have differential impacts on job burnout and customer orientation. It has been found that job burnout of service providers is negatively affecting service recovery efforts. On the other hand, customer orientation of service providers has a positive influence on service recovery efforts. Based on the results of the analysis, we provide practical implications for effective service recovery efforts in service failure situations, and suggest the theoretical implications to explain the process of service recovery effort. Finally, limitations of the study and directions for future research are suggested.

• Proceedings of the IEEK Conference
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• 2002.07a
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• pp.429-432
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• 2002

The existing recovery technique using the logging technique in the client/sewer database system only administers the log as a whole in a server. This contains the logging record transmission cost on the transaction that is executed in each client potentially and increases network traffic. In this paper, the logging technique for redo-only log is suggested, which removes the redundant before-image and supports the client-based logging to eliminate the transmission cost of the logging record. Also, in case of a client crash, redo recovery through a backward client analysis log is performed in a self-recovering way. In case of a server crash, the after-image of the pages which needs recovery through simultaneous backward analysis log is only transmitted and redo recovery is done through the received after-image and backward analysis log. Also, we select the comparing model to estimate the performance about the proposed recovery technique. And we analyzed the redo and recovery time about the change of the number of client and the rate of updating operation.

• Journal of Communications and Networks
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• v.6 no.3
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• pp.235-244
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• 2004

There have been a lot of approaches to evaluate and predict transmission control protocol (TCP) performance in a numerical way. Especially, under the recent advance in wireless transmission technology, the issue of TCP performance over wireless links has come to surface. It is because TCP responds to all packet losses by invoking congestion control and avoidance algorithms, resulting in degraded end-to-end performance in wireless and lossy systems. By several previous works, although it has been already proved that overall TCP performance is largely dependent on its loss recovery performance, there have been few works to try to analyze TCP loss recovery performance with thoroughness. In this paper, therefore, we focus on analyzing TCP's loss recovery performance and have developed a simple model that facilitates to capture the TCP sender's behaviors during loss recovery period. Based on the developed model, we can derive the conditions that packet losses may be recovered without retransmission timeout (RTO). Especially, we have found that TCP Reno can retransmit three packet losses by fast retransmits in a specific situation. In addition, we have proved that successive three packet losses and more than four packet losses in a window always invoke RTO easily, which is not considered or approximated in the previous works. Through probabilistic works with the conditions derived, the loss recovery performance of TCP Reno can be quantified in terms of the number of packet losses in a window.

• Management & Information Systems Review
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• v.33 no.3
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• pp.105-128
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• 2014

This study attempted to examine the role of customers in service recovery process. There have been an argument regarding whether the role of customer in service failure situation 'buffer' or 'deteriorate'. Thus, the role of customer such as relationship quality and customer participation was discussed in this research. According to the result of study, (1) customers' perceived recovery have positive effect on positive emotion significantly. (2) customers' perceived distributional justice and interactional justice positively affected encounter satisfaction in the of recovery justice variable. However, whereas procedure justice has no effect on encounter satisfaction directly, there was indirect effect through customers' positive emotion. (3) As a result of the analysis for the effect of perception of recovery justice on recovery satisfaction, the effect of interactional justice was significant only. Distributional and procedural justice have indirect effect on recovery satisfaction through positive emotion or encounter satisfaction. (4) Customers' positive emotion positively affected encounter satisfaction and recovery satisfaction. (5) Relationship quality negatively moderated the relationship between procedural justice and positive emotion while customer participation positively moderated two paths that distributional justice to encounter satisfaction and interactional justice to recovery satisfaction.

• Journal of the Korean Society of Safety
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• v.35 no.5
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• pp.106-114
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• 2020

The two major trends that have emerged in recent years in relation to disaster recovery and recovery are 'regional infrastructure', 'regional leadership' and 'community recovery'. In the former case, it is to avoid disaster recovery and recovery by using external personnel and resources, and to maximize the resources in the area under the initiative of the residents of the affected area. And through this process, it is to prepare a new growth engine for disaster-affected areas. In addition, the latter expands disaster recovery targets to the general population living in affected areas and is not limited to victims. Through this, we can expect to recover the 'community' beyond the individual's recovery. In the Ansan of Gyeonggi-do, where many families of 'Sewolho' live, and in the Heunghae-eup of Pohang, Gyeongbuk-do, where the damage was severe, projects are underway to restore communities. And In these areas local activists and civic groups are actively utilized to efforts are being made to increase efficiency. Nevertheless, in the case of the community recovery program being promoted in Korea, there are limitations that it can be promoted only on the basis of special laws and that participation of various actors is necessary. This study intends to propose the limitations of current projects and ways to solve them by analyzing domestic and foreign cases related to the community recovery program for disaster-affected communities using local resources. we suggest two way. One is the relaxation of the national dependence of the community recovery program, and the other is to expand the area of disaster relief through.

• Journal of Astronomy and Space Sciences
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• v.18 no.1
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• pp.27-32
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• 2001

A statistical study has been performed of the magnetic storm recovery phase using the Dst index for 102 storm events in the interval January 1996 to December 1998. In 43 cases (or 42%) out of our 102 events, the recovery phase exhibits fast recovery (kaking about 8 hours or less) at its initial stage or for the entire recovery period. Since this fast recovery can be explained by the fast charge exchange less of $O^{+}$ ions which mostly com from the ionosphere, and since a fraction of $H^{+}$ ions is of ionospheric origin as well, our statistical result supports the view that the source of ring current ions in many magnetic storms can be terrestrial.

• Proceedings of the KSME Conference
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• 2004.11a
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• pp.1442-1447
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• 2004

A significant amount of labor hour is being spent for clean up spent abrasives after blasting. So, for improving the efficiency of abrasive(grit) recovery process which acts as the neck of a battle in preceding coating stage, it was established the theoretical background for pneumatic transport technology in the abrasive recovery system as well as experimentally evaluated the effect of design parameters such as flow pattern, saltation velocity and pressure drop on the efficiency of the abrasive recovery system. And, by optimizing the operating parameter such as the length and diameter of suction hose, specification of recovery device, recovery mouth and hose connection method, a method which can dramatical1y increase the efficiency of abrasive recovery system, is derived.

• Journal of the Korean Society for Marine Environment & Energy
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• v.6 no.3
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• pp.54-62
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• 2003

This paper surveys a number of remotely operated recovery techniques and their recent applications in the removal of the toxic liquid from sunken ships, and suggests the appropriate recovery technique for our ocean environment, especially, in view of its cost and efficiency. Authors also give the technical requirements for the suggested remotely operated recovery system and the basic design result which is well-matched with such requirements.

• Nuclear Engineering and Technology
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• v.47 no.5
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• pp.588-595
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• 2015

This study presents an effective method for additional recovery of residual actinides in liquid electrodes after the electrowinning process of pyroprocessing. The major distinctive feature of this method is a reactor with multiple reaction cells separated by partition walls in order to improve the recovery yield, thereby using the interelement difference in diffusion coefficients within the liquid electrode and controlling the selectivity and purity of element recovery. Through an example of numerical simulation of the diffusion scenarios of individual elements, we verified that the proposed method could effectively separate the actinides (U and Pu) and rare-earth elements contained in liquid cadmium. We performed a five-step consecutive recovery process using a simplified conceptual reaction cell and recovered 58% of the initial amount of actinides (U + Pu) in high purity (${\geq}99%$).

• Journal of the Korean Society of Clothing and Textiles
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• v.18 no.5
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• pp.595-601
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• 1994

This study was accomplished to investigate drape coefficient and wrinkle recovery of brushed fabrics according to treatment processes and brushing conditions. For this study, grey fabrics of blended ratio of polyester 65% : cotton 35% were bleached and dyed. These fabrics were then brushed 1, 3, 5 and 7 times. Drape coefficient and wrinkle recovery of brushed fabrics were measured by drape tester and shirley crease recovery tester respectively. The experimental results were analysed statistically to relate mechanical properties, handle, drapability, and wrinkle recovery 1) Drape coefficients of dyed fabric showed lower values and wrinkle recovery showed higher ones than those of bleached and dyed fabrics. Especially dyed fabric brushed 3 times showed good appearance and form stability. 2) Considering the blocked properties that contribute to the drape coefficient and wrinkle recovery of brushed fabrics, bending and shearing properties had a high degree of correlation with brushed fabrics, and 2HB/W showed a high positive correlation with drape coefficient and a high negative correlation with wrinkle recovery.