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Structural Dashboard Design for Monitoring Job Performance of Internet Web Security Diagnosis Team: An Empirical Study of an IT Security Service Provider

  • Lee, Jung-Gyu;Jeong, Seung-Ryul
    • 인터넷정보학회논문지
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    • 제18권5호
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    • pp.113-121
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    • 2017
  • Company A's core competency is IT internet security services. The Web diagnosis team analyzes the vulnerability of customer's internet web servers and provides remedy reports. Traditionally, Company A management has utilized a simple table format report for resource planning. But these reports do not notify the timing of human resource commitment. So, upper management asked its team leader to organize a task team and design a visual dashboard for decision making with the help of outside professional. The Task team selected the web security diagnosis practice process as a pilot and designed a dashboard for performance evaluation. A structural design process was implemented during the heuristic working process. Some KPI (key performance indicators) for checking the productivity of internet web security vulnerability reporting are recommended with the calculation logics. This paper will contribute for security service management to plan and address KPI design policy, target process selection, and KPI calculation logics with actual sample data.

인터넷 쇼핑몰의 서비스 품질에 대한 동태적 자원배분 의사결정 (A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall)

  • 곽수일;최강화;김수욱
    • 품질경영학회지
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    • 제33권4호
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    • pp.21-41
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    • 2005
  • This study analyzes the Internet utilization pattern of customer by comprehensively investigating the previous studies on the behavior pattern of customer in terms of Internet business. Based on the analysis, this study develops research framework that supports strategic decision-making for resource allocation in Internet business. Such research framework would be helpful for providing the typology of Internet business model that can be specialized by each industry. As a result of the simulation analysis, it was found that the optimal resource allocation portfolio providing maximum profits to the Internet bookstore involves large-scale investment on delivery service and customer support service which are the key factors for post-purchase customer satisfaction, regardless of the growth pattern or size of Internet bookstore market. Consequently, from the above analysis, the investment ratio of resources for the profit maximization of Internet bookstore was drawn. Conclusively, based on the comprehensive examination of the results, this study provided a framework for dynamic resource allocation decision-making, and proposed a management strategy which allows consumers to shop under more favorable environment, and simultaneously enables the Internet bookstore to accomplish management objectives such as continuous growth and profit maximization.

인터넷 쇼핑의 사용자 수용 결정요인: 신뢰와 정보시스템 품질에 관한 실증 연구 (Determinants of User Acceptance of Internet Shopping: An Empirical Study of Trust and Information Systems Quality)

  • 허명숙;천면중
    • 한국정보시스템학회지:정보시스템연구
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    • 제14권2호
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    • pp.101-132
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    • 2005
  • There is a need for research to identify the integrated, rather than fragmented, factors that determine users' acceptance of Internet shopping. Using the newly revised technology acceptance model (TAM) as a theoretical framework, this study investigates the effect of a set of information systems quality (information quality and system quality) and trust on intention to use Internet showing through perceived ease of use and perceived usefulness. Using structural equation modeling, the results strongly support the utilization of TAM in predicting users' intention to use Internet shopping, and demonstrates the effects of critical external variables on behavior intention through perceived ease of use and perceived usefulness. Systems quality such as response time, accessibility, and usability has significant effects on perceived ease of use of Internet shopping. Futhermore, trust has also a significant effect on perceived usefulness, perceived ease of use, intention to use Internet shopping, and actual usage of Internet shopping. Based on these results, this study suggests managerial implications of new Internet shopping strategies, focusing on the integration of information systems quality and trust in order to achieve sustainable competitive advantage in Internet shopping.

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초등학교 3.4학년 학생의 인터넷 중독과 학교생활 적응과의 관계 (Relationship of Internet Addiction and School Adjustment of the 3rd and 4th Grade Elementary Students)

  • 이경숙;조복희
    • 한국학교보건학회지
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    • 제20권2호
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    • pp.47-57
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    • 2007
  • Purpose: The purpose of this study is to find out the correlation between internet addiction and school adjustment of 3rd and 4th graders in elementary schools. Methods: The subjects were 689 graders from five schools in five districts, located in G, Korea and the data were collected ficxn April 18 to May 15, 2005. A scale consisting of 25 questions were developed as an instrument for testing internet addiction and a further 25 questions were developed for examining school Adjustment. The data was analyzed by testing frequency, percentage, means, standard deviation, t-test, ANOVA, Scheffe test and Pearson's Correlation using SPSS/PC 10.0. Results: The results were as follows: The degree of internet addiction tendency were 6.0% of addiction, 24.2% of borderline and 69.8% of non-addiction. There were significant differences in school adjustment in terms of the degree of internet addiction(F=39.88, p< .05) and significant negative correlation between the degree of internet addiction and the school adjustment; the more they used to the internet, the lower school adjustment they have(r=- .376, p< .05). Conclusion: Those graders who started using the internet at an earlier age, were found to have increased levels of internet addiction. therefore, it is necessary to develop a program for the prevention of intemet addiction and a school adjustment education program is recommended for that.

실업계 고등학생의 인터넷 중독 수준과 가족체계유형에 따른 인터넷 사용동기 및 문제행동 (Internet Use Motivations and Problem Behaviors of Vocational High School Students according to Internet Addiction and Family System Type)

  • 신수정;장윤옥
    • 가정과삶의질연구
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    • 제25권5호
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    • pp.31-46
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    • 2007
  • The purpose of this study was to determine the differences in internet use motivations and problem behaviors among vocational high school students according to internet addiction and family system type. Five hundred vocational high school students from Daegu took part in the survey. The questionnaire survey consisted of an internet addiction self-assessment scale, a family system type scale, an internet use motivation scale, and a problem behavior scale. The data was analysed using MANOVA and Cronbach a, and the $Scheff\acute{e}$ test was used for post-hoc analysis. The major findings of this study were as follows: First, the study found significant differences in adolescent internet use motivation according to internet addiction. Adolescents in the high dangerous user group showed higher communicative, experiential, and addictive motivations than adolescents in potentially dangerous and normal user groups. Also, there were no significant differences in informative motivation according to internet addiction. Regardless of internet addiction, adolescents tend to use the internet to search for information and to solve problems. Second, there were significant differences in adolescents' problem behaviors according to internet addiction. More specifically, adolescents who were in the high dangerous user group displayed more problem behaviors toward their body, family, school, and society than adolescents in the potentially dangerous and the normal user groups. Third, an adolescent's family system type significantly influenced his/her internet use motivation. Adolescents from an extreme family showed higher communicative and addictive motivations than adolescents from middle and balanced families. Fourth, there were significant differences in the problem behaviors of adolescents according to family system types. Adolescents from an extreme family showed more problem behaviors toward their body, family, school, and society than adolescents from middle and balanced families.

인터넷 쇼핑에서의 소비자 구매행동에 관한 연구 -부산지역 직장인을 중심으로- (A Study of Consumers' Buying Behavior on Internet Shopping Mode)

  • 김우희;천명환
    • 경영과정보연구
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    • 제4권
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    • pp.349-374
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    • 2000
  • With rapid advances on Interactive technology, and the growing popularity of the Internet, Internet shopping receives considerable attention in both the popular-press and academic journals. The Internet has enormous commercial possibilities. But it is a new and dynamic medium that poses special challenges for marketers. The revolutionary nature of the Internet mandates that established wisdom on consumer marketing along with marketing-mix strategies has to be reexamined and perhaps radically revised. In order to assist marketers in this endeavor it is critical to understand consumers' buying behaviors of Internet shopping. But research in this area still very much its infancy. This study examined previous researches of Internet shopping and developed conceptual framework of Internet shopping modes. Additionally, this study examined empirical investigation of Internet shopping. Preliminary results suggests that there are significant differences in individuals' perceptions of Internet shopping and traditional shopping modes. Various factors influences on consumers' buying behavior on Internet shopping. There are Individuals' factors(personality, lifestyle, prior experience, perceived risk etc), shopping mall factors(trust, vividness, security, promotion, etc), product characteristics(product category, brand, etc), situational factors(time pressure, locational constraints etc), social/cultural factors(Norms, importance of other peoples etc). Additionally, We conducted empirical study of the impact of the Internet on consumer shopping behavior. We gathered consumers' reactions via an open-ended survey using a sample of 90 shoppers. We related the reactions to the factors of consumers' satisfaction or dissatisfaction of the Internet shopping. Consequently, there are many questions regarding factors that might influence Internet shopping. From theoretical and practical perspectives, studies that examine these factors would seem to offer much to the discipline. This paper has attempted th provide insights and direction of future empirical examination of Internet shopping.

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의류산업의 인터넷 활용과 전자상거래 (Utiliation of Internet and Electronic Commerce in Apparel Industry)

  • 김성근
    • 복식
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    • 제35권
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    • pp.151-166
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    • 1997
  • Firms' utilization of internet is completely changing their business environment. Apparel firms' without exception are using internet as their essential marketing mechanism and as a new media for educating customers. Some apparel firms' at the same time acquire valuable customer information from internet users. These business cases become evident in developed countries. in contrast most domestic appstrl firms' are unable to see the strategic importance of internet. Accordingly their level of internet utilization remains quite low. This paper describes apparel firms' use of internet as electronic commerce mechanism based on cases of pioneering apparel firms' which adopted internet technologies in the first place. We further discuss problems that these

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인터넷 중독증 진단도구에 관한 연구 (A Study on the Diagnostic Tests of the Internet Addiction Syndrome)

  • 박지환
    • 대한물리치료과학회지
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    • 제8권1호
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    • pp.759-770
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    • 2001
  • The purpose of this study is through a analysis between old diagnostic tests of the Internet Addiction Syndrome to make a new test model for the physical disturbance problems for the addiction persons. Suggestion treatment for the Internet Addiction Syndrome are follows: 1. Try to decide in advance how much time you will spend on the Net time a day. 2. Decide how much you want the Internet to be a part of each area of your life and then allocate time accordingly. 3. You may decide that you want to keep the Internet at work, and shut the door on it when you leave for home. 4. To physical exercise regularly. 5. Take frequent breaks. 6. Seek out friends and acquaintances who couldn't care less about the Internet. 7. Interact with people in a non-wired world. 8. Consult a Dr. if you can't solved.

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요보호아동의 정보화 실태 분석: 부산지역을 중심으로 (Information Analyses of Child Who Needs Protection in Busan)

  • 김옥희
    • 가정과삶의질연구
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    • 제20권5호
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    • pp.149-166
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    • 2002
  • In this study, 1 have analyzed the state of the use of information technology by the at-risk children who are residing in Husan metropolitan area. The ultimate goal of this study is to help ensure the healthy development of the children and improve the quality of their lives in this information-oriented society. For this research, 1 surveyed 183 children living in an institution or a low-income family in Busan metropolitan area. The survey questionnaire was designed to obtain information on the respondents, socio-demographic characteristics, computer-related conditions of the immediate and social environments, patterns of computer and Internet use, their experience and degree of so called, Net-generation syndrome, Internet addiction disorder, changes in social and familial life caused by Internet use, and exposure to pornographic materials. The results show that 95.9 % of at-risk children in Husan own a computer, 60.9 % of those computers being Pentium Ⅲ. A majority of the children (74.9 %) are connected to Internet at a high-speed, using such devices as LAN, ADSL or cables. About seventy-six percent of the children have used a PC and Internet less than two years. In other words, a majority of them have not used those for a long period of time. The main results of the research are summarized in the following: There is a significant difference among at-risk children in terms of experiences in computer and Internet use according to their grade levels. There is a gender difference in the amount of time spent on computer and Internet. Boys spend more time every week on computer and Internet than girls do. There is a significant difference in the pattern of computer and Internet use, according to the type of their risk, and grade level. The so-called 'Net Generation Syndrome' is not serious in this group. A majority of the at-risk children think that Internet is more interesting than TV. They hardly shop on Internet, and they don think the advertisements on Internet are a serious problem. Also, unlike many people assumptions, their desire to communicate through on-line chatting was very low. They do not tend to buy computer game programs, and Internet Addiction Disorder was not pronounced among them. The at-risk children rarely had an exposure to pornographic materials in the cyber space. However, the exposure was more frequent for institutionalized children than children in low-income families. These results point to a need for a policy to improve the welfare of at-risk children and guarantee their right to information.

Assessing Resilience of Inter-Domain Routing System under Regional Failures

  • Liu, Yujing;Peng, Wei;Su, Jinshu;Wang, Zhilin
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제10권4호
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    • pp.1630-1642
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    • 2016
  • Inter-domain routing is the most critical function of the Internet. The routing system is a logical network relying on the physical infrastructure with geographical characteristics. Nature disasters or disruptive accidents such as earthquakes, cable cuts and power outages could cause regional failures which fail down geographically co-located network nodes and links, therefore, affect the resilience of inter-domain routing system. This paper presents a model for regional failures in inter-domain routing system called REFER for the first time. Based on REFER, the resilience of the inter-domain routing system could be evaluated on a finer level of the Internet, considering different routing policies of intra-domain and inter-domain routing systems. Under this model, we perform simulations on an empirical topology of the Internet with geographical characteristics to simulate a regional failure locating at a city with important IXP (Internet eXchange Point). Results indicate that the Internet is robust under a city-level regional failure. The reachability is almost the same after the failure, and the reroutings occur at the edge of the Internet, hardly affecting the core of inter-domain routing system.