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온라인 뉴스를 이용한 기업평판 구성요인 탐색 및 지수 개발 연구 : 감성분석과 AHP적용 (Exploration of Constituent Factors for Corporate Reputation and Development of Index Using Online News : Sentiment Analysis and AHP Application)

  • 이병현;최일영;이정재;김재경;강현모
    • 한국IT서비스학회지
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    • 제19권6호
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    • pp.145-159
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    • 2020
  • Because of the recent development of information and communication technology, companies are exposed to various media such as blogs, social media, and YouTube. In particular, exposed news affects the company's reputation. So, while positive news can improve corporate value, negative news can lead to financial losses for the company. In this study, we redefine corporate reputation as social responsibility, vision and leadership, financial performance, products and services through existing literature, and conducted an AHP survey with a total of four components to calculate the weight of each factor. As a result of the calculation, the proportion of financial performance was the highest at 0.41, and products and services, vision and leadership, and social responsibility were the lowest. In addition, in order to measure the reputation of a company, it is classified as a component that defines online news using the LDA technique. In addition, through sentiment analysis, an index for each corporate reputation factor was derived, and the reputation index was calculated by combining it with the AHP analysis result, and Spearman ranking correlation analysis was performed to secure the validity of the research results. Therefore, the significance of this study is that the definition and importance of the constituent factors can contribute to the future planning and development direction of the company, and also contribute to the derivation of the corporate reputation index. This study is significant in that a new analysis methodology that applied AHP analysis results to sentiment analysis was suggested.

코로나19 백신 관련 영상의 특성 및 이용자 반응에 대한 연구 (Study on Characteristics and User Reactions of Videos Related to COVID-19 Vaccine)

  • 이미나;홍주현
    • 문화기술의 융합
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    • 제7권3호
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    • pp.163-171
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    • 2021
  • 이 연구는 코로나19가 야기한 인포데믹 상황에서 유튜브상에서 확산된 코로나19 백신 관련 영상의 주요 특성과 이용자 반응의 차이를 알아보고자 하였다. 코로나19 백신 관련 영상 579개에 대한 내용분석 결과, 허위정보는 모두 개인 채널이 저자인 것으로 나타났으며, 기관 및 단체, 언론사, 정부 채널에서는 사실 중심 보도와 더불어 허위정보에 대한 보도도 한 축을 이룬 것으로 나타났다. 진보 성향의 채널은 백신 접종을 찬성하는 긍정적 정서의 비율이 높았고, 보수 성향의 채널은 백신 접종에 반대하는 부정적 정서의 비율이 높았다. 백신 접종이 시작된 이후에 정부 채널의 영상이 증가했고, 긍정적 정서의 영상이 증가한 것으로 나타났다. 좋아요 수에 영향을 미치는 영상의 특성 요인을 회귀분석을 통해 알아본 결과, 개인 전문가 영상, 진보 성향 채널의 영상이 좋아요를 더 많이 받은 것으로 나타났다. 연구 결과를 종합하여 소셜미디어를 활용한 코로나19 백신 관련 정부 정책 홍보 방안에 대해 제시하였다.

온라인 위생교육프로그램의 지속적 제공이 어린이급식소 위생관리 수행도에 미치는 영향 (The Effect of Continuous Provision of On-line Hygiene Education Program on Hygiene Management Performance of Children's Cafeterias)

  • 이경아
    • 급식외식위생학회지
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    • 제2권2호
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    • pp.97-102
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    • 2021
  • The purpose of this study was to investigate the effect of developing and continuously providing on-line hygiene education programs on the improvement of hygiene conditions in children's cafeterias. As a result of the 2020 sanitation and safety checklist analysis, 6 items (personal hygiene, separate use, clean ventilation, temperature control of refrigerators, country of origin, food distribution) were derived and on-line hygiene education programs for each of 6 items were produced. ① Customized educational materials and self-inspection checklists were provided to 208 children's cafeterias. After that, educational videos were provided through Kakao Talk twice a week for 6 months, and they were made available for viewing at any time through YouTube upload, ③ Kakao Talk Through this, a quiz related to the educational video was conducted to give feedback for interaction with the cook. As a result of analyzing the total hygiene and safety checklist score of all registered facility catering centers by visit order, in 2020 it was 82.8 points/100 points, but in 2021, it was 84.2 points (1st round), 89.3 points (2nd round), 91.4 points (3 points) The score improved significantly (p<0.001) as the on-line hygiene education program continued. As a result, significant (p<0.001) changes were observed in the items of 'Knife, chopping board' and 'Sanitation clothes, sanitary hat, sanitary shoes, apron, and sanitary gloves', confirming a clear improvement effect. Therefore, it is considered that the on-line hygiene education program will play a positive role in showing a lasting effect on improving hygiene management in children's cafeterias.

포스트 코로나 시대 성남시 도서관의 문화프로그램 운영 방안 연구 (A Study on the Operation Plans for Seongnam Public Library Programs in the Post-COVID-19 Era)

  • 송민선
    • 융합정보논문지
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    • 제12권4호
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    • pp.177-186
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    • 2022
  • 본 연구의 목적은 공공데이터 포털에 공개된 성남시 도서관 강좌정보 데이터를 토대로 코로나19 발생 이전과 이후 시점의 프로그램 개설 현황을 분석해 포스트 코로나에 대비한 프로그램 운영 방안을 제안하고자 하는 것이다. 이를 위해, 성남시에서 업로드한 파일의 중복 및 오류 데이터 정제 과정을 거쳐 정리한 1,317건의 데이터를 바탕으로 ①프로그램 주제 및 형태 구분, ②프로그램 대상 이용자 분포, ③프로그램 개설 형태(온라인/오프라인), ④프로그램 개설 시기 및 운영 일수, ⑤이용자들이 선호하는 프로그램의 특성에 대한 분석을 수행하였다. 분석 결과, 코로나19 이전에는 온라인 강좌가 개설된 바 없으나, 2020년 8월 이후부터 온라인 강좌가 본격적으로 개설되었다. 또한 2019년은 영유아 및 초등학생을 대상으로 한 체험활동 강좌가 많았으나 2020년은 성인과 초등학생을 대상으로 한 독서활동 강좌가 증가했다. 온라인 강좌 형태는 온라인 화상회의 프로그램을 이용한 실시간 강의, 유튜브 영상 시청 및 라이브 방송, 네이버 밴드 및 카페 활용 등으로 다양하게 나타났다.

Protection Motivation Theory and Rabies Protective Behaviors Among School Students in Chonburi Province, Thailand

  • Laorujisawat, Mayurin;Wattanaburanon, Aimutcha;Abdullakasim, Pajaree;Maharachpong, Nipa
    • Journal of Preventive Medicine and Public Health
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    • 제54권6호
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    • pp.431-440
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    • 2021
  • Objectives: The aim of this study was to predict rabies protective behaviors (RPB) based on protection motivation theory (PMT) among fourth-grade students at schools in Chonburi Province, Thailand. Methods: This cross-sectional study was conducted from December 2020 to February 2021. A multistage sampling technique was used for sample selection. The questionnaire was divided into socio-demographic data and questions related to PMT and RPB. Descriptive statistical analysis was conducted using the EpiData program and inferential statistics, and the results were tested using the partial least squares model with a significance level of less than 5%. Results: In total, 287 subjects were included, of whom 62.4% were girls and 40.4% reported that YouTube was their favorite media platform. Most participants had good perceived vulnerability, response efficacy, and self efficacy levels related to rabies (43.9, 68.6, and 73.2%, respectively). However, 54.5% had only fair perceived severity levels related to rabies. Significant positive correlations were found between RPB and the PMT constructs related to rabies (β, 0.298; p<0.001), and the school variable (S4) was also a predictor of RPB (β, -0.228; p<0.001). Among the PMT constructs, self efficacy was the strongest predictor of RPB (β, 0.741; p<0.001). Conclusions: PMT is a useful framework for predicting RPB. Future RPB or prevention/protection intervention studies based on PMT should focus on improving self efficacy and response efficacy, with a particular focus on teaching students not to intervene with fighting animals. The most influential PMT constructs can be used for designing tools and implementing and evaluating future educational interventions to prevent rabies in children.

MZ세대의 콘텐츠 플랫폼 활용행태에 관한 연구 - 과학기술정보 분야의 정보이용자를 중심으로 - (A Study on MZ Generation's Information Seeking Behavior of Contents Platforms: Focused on Information Users in the Field of Science, Technology, and Information)

  • 유수현;김현정;현미환
    • 한국비블리아학회지
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    • 제32권4호
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    • pp.231-263
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    • 2021
  • 본 연구는 다양한 정보 이용 매체의 등장과 디지털 정보자원의 급증으로 변화하는 과학 기술 정보 환경에서 앞으로 주요한 정보이용자가 될 MZ세대의 정보이용행태를 분석하고자 한다. 특히 MZ세대의 콘텐츠 활용 플랫폼, 일상·학술정보 이용행태, 콘텐츠 생산 방식과 특성에 대한 설문을 통해 정보이용자면서 정보 생산자로서의 MZ세대의 특성을 이해하고자 하였다. 분석결과 MZ세대는 유튜브를 콘텐츠 플랫폼으로 가장 많이 활용하고 있었으며, 일상정보원으로는 네이버를, 학술정보원으로는 구글을 선호하는 것으로 나타났다. 또한 콘텐츠 플랫폼을 통해 소비하는 콘텐츠는 대부분 일상적인 정보였으며, 전문분야 등의 검색은 빈번하지 않은 것을 확인할 수 있었다. 콘텐츠 소비뿐만 아니라 생산에도 적극적인 것을 확인할 수 있었는데, 다만 정보전달의 목적보다는 기록을 위한 목적이 가장 많은 것을 알 수 있었다.

Is BTS Different? Shared Episodes on SNS as a Good Indicator for Celebrity Endorsed Ad Effects

  • Bu, Kyunghee;Kim, Whoe Whun
    • Asia Marketing Journal
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    • 제22권4호
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    • pp.27-45
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    • 2021
  • This study examines the effects of celebrity endorsed advertising from a new perspective of the prior research that emphasizes the matchup between the brand and the celebrity. Due to the recent sharing experiences of the celebrity and their fans on SNS, it is hypothesized that the shared stories would impact viewers' responses that are often expressed in their likes, dislikes, shares and comments on SNS. In this study, the episodic type of advertising is hypothesized to have more favorable and active responses from viewers than the typical celebrity image-focused ads would have. By crawling and analyzing viewers' responses on YouTube toward 12 BTS endorsed ads, the hypotheses are confirmed as higher ratio of likes, lower ratio of dislikes and significantly higher ratio of comments over both total views and total likes were found. For the rationale behind, total 1800 comments were categorized into 4 major content types such as attached, experiential, empathic and self-related ones that are all considered as important factors influencing the strong ad effect. The results showed that the episodic ads have marginally more emotional comments than the celeb image ads. The difference was only found in experiential and empathic responses but not in self-related responses. Contrary to the hypothesis, the comments expressing attachment were found more for the celebrity image-focused ads than the episodic ones. It does not seem to suggest that the celebrity image focused ads are better to capture viewers' attachment towards the celebrity and the ad endorsed, but that the episodic ads draw viewers into relatively deeper level of attachment such as empathy by perceiving the authenticity of the celebrity and the brand. In conclusion, the shared stories on SNS can be a factor in the match-up theory on celebrity endorsed ad effects.

대구·경북 행정통합에 대한 빅데이터 분석 (Big Data Analysis on Daegu-Gyeongbuk Administrative Integration)

  • 송화영;박한우
    • 한국콘텐츠학회논문지
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    • 제21권5호
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    • pp.139-148
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    • 2021
  • 이 연구는 온라인 데이터를 활용해 대구·경북 행정통합에 대한 태도와 반응을 살펴보았다. 구체적으로 온라인 기사와 유튜브 영상의 댓글을 통하여 알아보았다. 2020년 1월 1일부터 10월 18일까지 수집한 데이터는 대구경북행정통합공론화위원회 출범 이전과 이후로 나누어 분석했다. 그 결과 다음과 같은 내용을 확인했다. 첫째, 댓글 유형을 시기별로 비교했을 때 공론화위원회 이후 회의론자는 줄어들었고 신념주의자는 증가했다. 둘째, 행정통합에 대해 낙관적 태도를 보여주는 단어를 공론화위원회 출범 이후 확인했다. 셋째, 하위집단분석 결과 이전과 이후 모두 행정통합에 대한 구체적 절차나 방향을 언급하는 단어군이 보이지 않았다. 이는 아직까지 행정통합과 관련한 충분한 정보나 토론논제가 제공되지 않았음을 보여준다. 이 연구에서는 정책당국이 놓칠 수 있는 숨겨진 여론을 찾도록 도와주고, 필요시 즉각적 대응을 할 수 있도록 시사점을 제공하고자 한다.

중국, 태국, 인도네시아의 소셜미디어 뷰티 콘텐츠 분석 (An Analysis of Beauty-Related Contents in Social Media in China, Thailand, and Indonesia)

  • 허유선;전재훈
    • 한국의류산업학회지
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    • 제23권3호
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    • pp.307-322
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    • 2021
  • This study examined the influence of social media on the beauty industry and analyzed beauty-related content on social media in China, Thailand, and Indonesia. The existing literature was reviewed and four social media platforms that display the active sharing of beauty-related content in the three stated countries were selected. Five information sources were then chosen from each social media platform and 115 top posts from these sources analyzed. Beauty-related material was shared on discrete social media platforms in the three countries. Differences were found in the presentation types, themes, and message strategies of the content depending on the type of product and services provided by each social media platform. The content on Xiao Hongshu in China consisted of images showcasing product specifications along with a focus on honest and detailed empirical product review messages from its general users. From Taobao Zibo, Wang Hong conveyed powerful and influential information that communicated instantly with viewers and delivered entertaining and sensory messages. In Thailand earnest reviews of beauty products were offered, along with firsthand testimonials through traditional content uploaded on YouTube. In Indonesia, beauty influencers posted creative and sensational photographs of makeup products on image-centered Instagram. This study expands the current scholarship on social media platforms and extends the scope of the extant research on beauty-related content in Asian countries. The practical implications of this study include useful indications on how beauty brands can use social media to promote their products.

온라인 치과 롤플레이 영상 및 치과 ASMR 영상의 이용 현황과 효과 분석 (Status and effectiveness of online dental role-play images and dental ASMR videos)

  • 이금한아름;김근효;김수민;이은지;지소현;최윤희;신선정
    • 대한치과의료관리학회지
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    • 제10권1호
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    • pp.66-75
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    • 2022
  • This study aimed to compare the perception of dental role-play or dental ASMR videos between the general public and dental personnel, to determine whether they are suitable for mass media or educational media, and to identify guidelines for video production. The survey consent form was agreed on using SNS for the general public and dental personnel, 236 ordinary people and 232 dental officers who said that they watched dental ASMR videos were analyzed. The questionnaire consisted of 27 questions for the general public and 31 for dental personnel. Data were analyzed using the chi-square test and the Independent T-test using SPSS 25.0 ver. The viewing experience of 'dental ASMR videos' was significantly higher among dentists (84.7%) than among the general population (71.5%) (p<0.001). Overall, 53.8% of the general public were interested in watching dental ASMR videos, and 47.8% of dental personnel acquired clinical information from them.. Overall, 64.8% of the general public and 65.5% of the dental workforce felt that such technical videos should be produced under the guidance of experts in the field to provide accurate technical information. It is necessary to avoid indiscriminate video production with inaccurate information produced by non-experts and to continuously monitor dental ASMR videos dental institutions for better quality of the videos.