• Industrial Engineering and Management Systems
• /
• v.13 no.2
• /
• pp.193-202
• /
• 2014

Patients' satisfaction while receiving medical service is affected by whether or not their preferences can be met, including time and physician preference. Due to scarcity of medical resource in China, efficient use of available resources is urgently required. To guarantee the utilization ratio, the scheduling decisions are made after all booking information is received. Two integer models with different objectives are formulated separately, maximizing the degree of satisfaction and revenue. The optimal value of the two models can be considered as the bound of corresponding objectives. However, it is improper to implement any of the extreme policies. Because revenue is a key element to keep the hospital running and satisfaction degree is related to the hospital's reputation, neither the revenue nor the satisfaction can be missed. Therefore, hospitals should make a balance. An integrated model is developed to find out the tradeoff between the two objectives. The whole degree of mismatching that is related to patient satisfaction and other separate mismatching degree are considered. Through a computational study, it is concluded that based on the proposed model hospitals can make their decisions according to service requirement.

• Journal of the Korean Home Economics Association
• /
• v.36 no.9
• /
• pp.75-91
• /
• 1998

The purpose of this study was to investigate the effect of the multi-level marketing(MLM) on consumer by examing the degree of damage and the consumers's satisfaction with MLM as well as the overall realities of MLM including the degree of the recognition and the distribution route of the commodities. We analyzed 256 cases which had experienced with MLM among 430 questionnaires collected. The resulted are as follows. 1) Consumers showed a lack of knowledge about MLM regardless of experiencing it. And they were recognized positively with the quality and the availability of the commodities. Expendables such as kitchen utensils and cosmetics were the most favored articles. 2) Transactions with no written contract were the most frequent damage to the consumers, followed by no price-tag and the marketer's refusal of exchange or refund. 3) When we compared the degree of consumer's satisfaction with MLM to the ordinary distribution in terms of the price, quality of goods and the service offered, the consumers were satisfied with the quality of the commodities, though their whole impressin of MLM was not so much favorable.

• Journal of the Korean Society of Industry Convergence
• /
• v.10 no.4
• /
• pp.291-298
• /
• 2007

In 1994, the house construction work was separated from design part to prevent incomplete work and to improve quality. During that time, the supervision in the house construction work has made a great development in the quantity phase, but there is no study case about the satisfaction degree of clients on the supervision job. This study presents the improvement schemes of the supervision job rationality, the revision of supervision system and supervisor's improved construction management ability. also, This paper aims at advancing our construction field and enhancing competitive power by seeking for solutions to problems and improving current system to a reasonable supervision in the house construction work comparing and analyzing by questionnaire in Taegu, Kyungbuk area. The further study will be needed about the whole Korean construction market.

• Proceeding of Spring/Autumn Annual Conference of KHA
• /
• 2003.11a
• /
• pp.289-294
• /
• 2003

Purpose of this study is to supply data that need in qualitative improvement and plan for middle class through a post occupancy evaluation by the tenants in the rental apartment of national housing size. The results of this study are as follows; 1) Characteristic of household differ as the size tenants live in at present. But, usually characteristic of household was family life cycle was from child-rearing time to secondary education time, a family's number was 3${\sim}$4 person, and income per month was 1${\sim}$3 million won. 2) The satisfaction of whole and physical environment were satisfied more than average 3 points. However, the satisfaction of economic performance and administration environment were dissatisfied by average 3 points low. 3) Factors that affect in housing satisfaction were administration environment, the housing size, a family's number.

• Proceedings of the Korean Society for Quality Management Conference
• /
• 2009.10a
• /
• pp.95-101
• /
• 2009

This study address the variables affecting customer satisfaction and purchase intention of discount stores and outlets, based on service quality affecting on customer satisfaction and purchase intention, aiming to help provide a service quality affecting on customer's interest, satisfaction and revisit around discount stores and outlets. Today, consumer needs are diversified, continually changing and differentiated. Under the market conditions of unlimited competition to satisfy those needs, businesses focus on relationship-building with customers, as well as on quality of Services. The present age, an age of knowledge economy, with blessed three changes: 'information', 'globalization', and 'service enablement'. The most noteworthy fact is that along with the development of technology and increase of income, the phenomenon of soft and service enablement of economy giving a great deal of weight on service has been progressively spread throughout the whole process of development, sales, consumption, and employment geared with development of technology and gains in earnings.

• Journal of Korean Physical Therapy Science
• /
• v.2 no.4
• /
• pp.785-791
• /
• 1995

The objective of this study was to find out the level of patient expectation and satisfaction on their services. The questionaire reports of 781 patients, which were structured with the question about the level expectation and satisfaction of the services. Major findings of this study were as follows 1) The percentage of patients satisfied with the services as a whole is 59.1 %,where more patients are satisfied with the attitude of therapists (87.3 %), the therapeutic-skill of therapists(84.1 %) and the adequateness of treatment (63.9 %) than the expenses of services (42.0 %) and waiting time(47.4 %). 2) Fourty two percents of patients responded that they expected to be recovered completely.

• KIPS Transactions on Software and Data Engineering
• /
• v.4 no.12
• /
• pp.537-542
• /
• 2015

Project success is depend on requirement analysis for in the software engineering. Requirements error have a effect in the whole system. As a result, the customer satisfaction will deteriorate. Therefore, we are need to tool that stakeholder's opinion exchange and modify for a accurate analysis in the requirement phase. In this paper, we are design that tool of the stakeholder's opinion exchange.

• International journal of advanced smart convergence
• /
• v.9 no.4
• /
• pp.167-172
• /
• 2020

In the 4th industrial revolution, there are many projects for diverse software applications of smart city environments. Most of the stakeholders focus on considering software quality for their developed software. Nobody doesn't guarantee requirement satisfaction after complete development. At this time, we can only work on user acceptance testing for requirement satisfaction on frequently changing requirements. Why keeps the requirement traceability? This traceability is to identify risks related to requirements, to assure correct software development based on customer requirements. To solve this, we are researching how to implement requirement traceability across each artifact's relationship to each activity of a whole development lifecycle.

• Journal of Korean society of Dental Hygiene
• /
• v.6 no.1
• /
• pp.63-77
• /
• 2006

The purpose of this study was to prepare a student and education guideline by examining the college life satisfaction of students studying dental hygiene. Subjects were students going to dental hygiene-related department of three colleges in the Gwangju and Jeonnam areas. College life and life satisfaction was examined at general characteristics. The following results were obtained. 1. Subjects included 35.7% of 1st grade, 33.4% of 2nd grade, and 30.9% of 3rd grade. In the health state, average accounted for the highest percent(76.9%); in the student's associates, a little for the highest percent(76.8%); and in the participation in clubs, no participation for the highest percent(77.1%). 2. For motives to select the dental hygiene, good employment after graduation accounted for the highest percent(61.0%). The highest desired employer was a dental clinic(33.5%), and the highest desired duration was a whole life(61.0%). 3. According to the grade, satisfaction was significantly different in social recognition, major in education, professor, facilities, professor-student, career, and college development(pE0.05). 4. According to the school record, satisfaction was significantly different in social recognition, major in education, professor, professor-student, career, college development, and general life(pE0.01). 5. According to the student's associates, satisfaction was significantly different in social recognition, major in education, professor-student, and general life(pE0.01). 6. According to the participation in clubs, satisfaction was significantly different in professor, facilities, college development, and religious life(pE0.05). In conclusion, as students were in the lower grade, made good school record, had happier associates, and participated in clubs more actively, their satisfaction at college life became higher. Accordingly, professors and school authorities should strive to examine students' actual problem and discuss and resolve them in order to help their effective school life.

• Management & Information Systems Review
• /
• v.8
• /
• pp.103-127
• /
• 2002

In this study, satisfaction with salary of the clerical saff in health care organization was analyzed with a view to provide data contributive to efficient wage management for the clerical staff of hospitals. For the analysis, it was investigated if there is any difference in satisfaction with wage depending on the individual and environmental characters as well as comparative factors perceived by self or by others in-and outside the working place. The findings of the analysis may be summed up as follows: First, in support of the hypothesis that the satisfaction with wage of the clerical staff in hospitals will individual factors, statistically significant difference were found in the satisfaction with wage depending on age and career, but there was little significant difference depending on gender and education. Thus, the hypothesis I in this study can be partly adopted. Second, with regard to the hypothesis that the satisfaction with wage of the clerical staff in hospitals will vary with environmental variables, significant differences were found in terms of comparative factors perceived by self or by others inside the working place and those perceived by others outside the working place, and significant difference was also shown in the comparative factors perceived by others outside the working place. Whereas, however, there was no significant difference in the satisfaction with wage depending on the position, which led to the partial adoption of the hypothesis II. This study has following limits in search of difference in satisfaction with wage of clerical staff in hospital depending on individual and environmental variables: the sample is too small to represent the general wage level satisfaction of the whole health care organizations, since the survey hasn't covered the wage level and management of the employees in all hospitals; the professional attitude and rate of fluctuation that are closely connected with the wage level are not considered.