• 제목/요약/키워드: Whole Satisfaction

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고객통합 및 시장지향성이 SCM성과 및 경영성과에 미치는 영향에 대한 연구 (A Study on effect of Customer Intergration & Market Orientation on Management Performance through SCM Performance)

  • 정희경;김원교
    • 산업경영시스템학회지
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    • 제43권3호
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    • pp.122-134
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    • 2020
  • As globalization has been progressed, companies faced a situation in which it was difficult to secure global competitiveness only with their internal management systems. To overcome this, Supply Chain Management (SCM) emerged, which optimizes the whole supply chain process from suppliers to demand companies. In this study, it was analyzed that the effects of customer integration among the integration factors of SCM, and market orientation among the strategic orientations on management performances such as non-financial performance and financial performance through a mediating role of flexibility. At this time, it was analyzed whether CEO's support has a moderating effect on the influence of the market orientation. As a result of analysis, the customer integration was found to have an indirect effect on the non-financial performance and the financial performance through the flexibility. The market orientation was found to have a direct effect on the non-financial performance and at the same time, indirectly affected it through the flexibility. In addition, it was shown that more the level of CEO's support, higher the influence of the market orientation. This moderating effect had an indirect effect on the financial performance. Based on the above findings, various implications for improving management performance were proposed. This study suggests that investments in computerization such as ERP and smart factories can improve supply chain management performance and ultimately improve customer satisfaction and financial performance.

건강가정지원센터 아이 돌봄 활동가의 '돌봄 노동' 방향성 연구 (A Study on 'Care Work' Directionality of Child Care Helper in Healthy Family Support Centers)

  • 이은주;전미경
    • 가정과삶의질연구
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    • 제32권2호
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    • pp.27-40
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    • 2014
  • The purpose of this study is to examine the motive of participating in the care work, the overall cognition survey for the care work and the infant care practice areas required in the care work for the child care helpers who activate in the care work, and search for methods of specializing infant care and care experiences on the results. Results of study showed that firstly, middle- or the late middle-age women participated in the care worker recognized care work as productive labor to create economic value and that secondly, the child care helpers' recognition degree of self-development and job satisfaction through performance of care work was wholly high level and that there was will of participation in training for self-development but actual participation rate was low due to restrictions by general conditions. Thirdly, the infant care practice areas and their particular contents that the child care helpers recognized in the care work necessary were highly shown in the whole. The requested level of education for safety management, play guidance, humanity guidance for infant and child was high. Point to discuss is that occupation stability and occupation image must be raised through the public job-hunting system for the child care helpers. In addition, a tailor-made education support suitable for the child care helpers' career stage is needed. Education support by the performance of infant care practice area and the educational requirements must be provided to major rearers to ensure that they can function as behavioral and emotional supporters. Finally, a support system for continuous self-management.

대구 지역 여고생의 체중 조절 관심도와 영양소 섭취 상태 (The Interest of Female High School Student's for Weight Control and Nutrient Intake Status in the Daegu Area)

  • 최미자;윤순진
    • 동아시아식생활학회지
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    • 제17권3호
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    • pp.329-337
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    • 2007
  • In this study, the interest of female high school students's(N=500) for weight control, as well as nutrient intake status, were analyzed. The mean age, height, and weight of the subjects were, 19.3 years, 162.2 cm and 55.4 kg respectively. Mean BMI was $21.1 kg/m^2$. According to BMI, the percentage of underweight, normal weight, overweight, and obese were 18.5 %, 60.3%, 11.3%, and 11.3% respectively. By the BMI criteria, 60.3% of the subjects were normal weight while the rate of self-recognition was 41.5%. The degree of satisfaction regarding self-body image was only 17.1% and 60.9% showed an interest in weight control. The reason for weight reduction were appearance(65.1 %) and health(24.2%). The body areas where subjects wanted to lose weight included the thighs(32.9%) and whole body(29.3%). They believed the most effective weight control strategy was exercise(81.1 %) and the strategies they used were diet(59.1 %) and exercise(40.4%). Energy intake was 1,733.4 kcal which was 86.7% of the estimated energy requirements(EER). Calcium, vitamin $B_2$, and vitamin C intakes were less than EAR by 34.4%, 40.4%, and 59.6% respectively. The intake of dietary fiber was 5.1 g only 21.1 % of the adequate intake(AI). In summary, high school females interested in weight control have significantly less calcium intake than their peers. The correlations between interest in weight control and weight and BMI were significant(p<0.001). The results of this study suggest that to achieve optimal growth, improved diets that include calcium, vitamin $B_2$, and vitamin C are recommended. High school females interested in weight control should especially be targeted for education on calcium intake.

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비배우자간 인공수정이 권유된 남성불임환자의 의식조사 (An attitude survey of male infertile patients with artificial insemination by donor)

  • 박현준;박남철
    • Clinical and Experimental Reproductive Medicine
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    • 제30권4호
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    • pp.281-291
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    • 2003
  • Objectives: In determining to perform non-spousal artificial insemination by donor (AID) to an infertile married couple, infertile couple requires not only the thorough understanding of the medical procedure but also scrutinizing the effect, which it will have on the relationship of the family including the baby to be born itself. Materials and methods: 148 cases with non-curable male infertility were enrolled in this inquiry survey. The donor insemination questionnaire consists of 18-items which are assessing subjects' clinical properties, the background for AID practice, psychological traits, and long term influence. Results: Of the survey, 49 cases were returned (33.1%) and 10 cases (20.4%) of these gave birth after AID practice. The mean age of husbands and wives of the 49 cases were $34.6{\pm}4.2$ and $32.1{\pm}3.0$ yers old, respectively and the duration of marriage was 5 years and 4 months. In about half of the cases, AID was first suggested by husband and the decision was made by only the couple. The major reason for the operation was to form a complete family. In the item of the psychological effects, two-third of the couples felt anxiety related to the procedure which are mostly about the possible congenital or acquired deformity of baby. The AID was positively suggested in overall by all of recipients. After giving birth to a child, most couples felt positive about their decision. As a child grows up, about half of the couples felt the child as their own and expected not to tell of the AID. In overall, about 50% of couples presented satisfaction with the procedure. Conclusions: As the above results, various psychological impacts including anxiety about a child-to-be-born were accompanied to those who were recommended of AID. To overcome these problems, sufficient medical information and consultation about the course of selecting the donor and the whole procedures of AID should be provided beforehand.

집'으로서의 노인보호주택 사례연구 (Case Study of Assisted Living Facility (ALF) as a 'Home')

  • 김영주
    • 한국주거학회:학술대회논문집
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    • 한국주거학회 2002년도 추계학술발표대회
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    • pp.137-142
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    • 2002
  • The purpose of this study was to examine the features that make residents feel “at home” in ALFs in Southwest Virginia and to suggest further policy and design guidelines for better Quality of ALFs as a “home.” For this purpose, residents' needs, experiences, and opinions of the physical environment, the social environment, and the organizational environments such as policies and programs of ALFs were identified. As a multi-case study, five ALFs in Southwest Virginia were studied using constant comparative methos of data analysis. In addition to face-to-face interviews with 25 residents and five administrators of five ALFs, observations were conducted with personal journal. Overall, the five sites selected presented homelike features showing the philosophy of assisted living which combines housing and services. Each facility was designed to be a single-family house or multi-family dwelling in outside appearance. As a whole, residents felt isolation and loneliness and they did not have active interaction with other residents because of diverse background among the residents. However, all of them had close relationships with the staff. The staff's attitude and behavior seemed to influence greatly the residents' feeling “at home.” Despite the provision of diverse activities by the facilities, many residents did not participate in the programs. Most of the residents agreed that the rule and regulations were fair. In spite of high satisfaction with the facility, many people did not think of their current dwelling as a real ‘home.’ As the biggest difference between living in their own homes and living in the ALF, people pointed out a lack of independence, freedom, and autonomy. Residents of ALFs may have reordered their priorities in their current life situation so that safety, security, and care were more important to them than feeling “at home.” Among the three factors --physical, social, and organizational-- that affect the residents' perception of ALFs as a “home, ” many emphasized the importance of social factors such as relationships with the staff and residents, and social support from their family or friends.

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의료기관 인증제도 참여요인이 경영성과에 미치는 영향 (The Effects of Hospital Accreditation Participation Factors on Hospital Management Performances)

  • 정유민;김경숙;이선희
    • 한국병원경영학회지
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    • 제22권4호
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    • pp.74-86
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    • 2017
  • Purposes: This study was performed to understand the recognition about accreditation motives, support within the hospital and accreditation survey process for the hospitals that participated in the accreditation program and to find out whether these factors are related to hospital management performances, so that the study can suggest plans for activation and development of the accreditation program. Methodology: This study was performed targeting 98 hospitals answered th the survey among 189 acute care hospitals that acquired accreditation from December 2010 to February 2014. For data analysis, frequency analysis, ${\chi}^2$-test, reliability analysis, ANOVA, Kruskal-Wallis H test and multiple regression analysis with SPSS 21.0 were used. Findings: The hospitals that had staff in charge of patient safety had bigger hospital culture change than those that didn't have(p<.05). In addition, the hospital culture change was bigger as internal motives were bigger, and as CEO's will was bigger(p<.05). Meanwhile, as maintenance rate of internal management after accreditation was higher, and as CEO's will was bigger, process improvement level was higher(p<.05). The quality improvement and patient satisfaction level were higher as CEO's will was bigger, and as suitability of survey process was recognized to be high(p<.05). As a result of analyzing the factors that affect hospital management performances with hospital culture change, process improvement and quality improvement combined, as internal management maintenance rate was higher, as CEO's will was bigger, and as suitability of survey process was higher, performances were higher(p<.05). Practical Implications: Hospitals need to reinforce internal motives to improve internal competences such as the whole system maintenance opportunity and staff training. In addition, the will of hospital director is most important, and if there is hospital director's interest in quality improvement and improvement intention definitely, employees voluntarily participate in and cooperate with the accreditation program, so that prompt medical service provision and high quality of medical services can be guaranteed, leading to hospitals' management performances.

Rayon과 Tencel 섬유의 염색 견뢰도 고찰 (The Study On the dye fastness of the Rayon & Tencel Fiber)

  • 안찬희
    • 대한가정학회지
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    • 제34권5호
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    • pp.283-292
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    • 1996
  • This study examines the character of "Tencel" named as Ecology Fiber and investigates the fitness of it as the textile and the satisfaction in dress when its fastness is compared with that of Rayon classified into Celulose textile. Dye experiment selected 100% Tencel, Rayon for the samples, which were dyed into the direct dye and Turky Blue and Blue of the rective dye and were washed twelve times by the automatic washer. After that, the dye experiment examines the light, laundering, perspiration, rubbing and the composite fastness of the perspiration and hight in the lists of the dye fastness. The results are as follows: 1. The experiment of the color fastness, especially in T-blue of the direct dyestuff, requiring the twelve times-repeatedly-washing by the detergent says that the color fastness of Tencel is superior to that of the cellulose textile ; Rayon. 2. The experiment of the light fastness says that the fastness of Tencel is superior to that of Rayon. 3. The experiment of the laundering fastness says that all of Tencel, Rayon shows the excellent result in the direct dye than in the reactive dye. 4. The experiment of the rubbing fastness says that although Tencel, Rayon show the remarkable result in the desiccant experiment than in the humid one, the rubbing fastness of Tencel is superior to that of others. 5. The experiment of perspiration fastness says that Tencel, Rayon have the closely tightened tendency not to be altered through the acid and alkali perspirations. 6. The experiment of the composite fastness of perspiration and light indicates that the artifical perspirations, though the light lets the fastness of textiles weeken, do very slightly make them loosen, which does not offer the outstanding result. This whole result show that the fastness of Tencel is superior to that of Rayon. The Korean Fiber Enterprise in clothing should make the new and ecological fiber "Tencel" by means of the large amount of investment, and the technique of handing and controlling about it, considering that the dangerous needle of environmental pollution has been slackening the close-related ecological knots of the global environment. global environment.

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표준화 난임환자를 활용한 한의대생의 진료 및 의사소통 수준연구 (A study about the medical communication proficiency of Korean traditional medical students using standardized patients of Infertility)

  • 안효자;양승정;신헌태
    • 대한예방한의학회지
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    • 제18권3호
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    • pp.1-10
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    • 2014
  • Objective : The purpose of this study is to assess the communication and medical interview level of the students in the college of korean traditional medicine using Standardized Patients(SP). Method : 35 students of 5th grade in the college who are doing their clinical practice class participated and conducted medical interview on standardized infertile female patient. SP and professor who observed the interview evaluated the students' communication skill and medical interview level using the assessment sheet composed of 23 questions. Results : 1. Satisfaction of SP was 1.66 of 3. In the communication section, students conducted well in appropriate voice and no inappropriate interruption but they didn't show good practice in considerate physical examination, understandable explanation relatively. 2. The scores that were acquired by students in informing the time required, obtaining agreement at initiating and closing, family history taking, checking mental status and physical examination 2 were low in the medical interview section. 3. There were some differences in the communication and medical interview scores by the students' sex (p<.01), age(p<.05) and medical camp experience(p<.05). But we couldn't find any evidence about the relation between character type and the communication and medical interview scores(p>.62). Conclusion : On the whole, students who participated this study had difficulties in building relationship with patient and conducting medical interview. They need to improve their ability in those fields by appropriate education before their graduation.

조직 사회화를 위한 팝 아트 협동학습 입문교육 사례연구 - 가톨릭대학교 은평성모병원 개원 전 입문교육 중심으로 - (A Case Study on the Introduction of Pop Art Collaboration Learning for Organization Socialization - Focusing on Introductory Education before Opening of Catholic University's Eunpyeong St. Mary's Hospital -)

  • 박병태
    • 한국병원경영학회지
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    • 제24권2호
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    • pp.84-101
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    • 2019
  • Purposes: Organizational socialization introductory education for new members is a representative organizational socialization program that enables new members to become true members of an organization and grow into the people they expect from the organization. I analyzed the case of Pop Art Cooperative Learning introductory education for the socialization of the entire organization, which was conducted by Eunpyeong St. Mary's Hospital of Catholic University, in 13 steps, one month before its opening on April 1, 2019. Methodology: In order to analyze the case, the case study was analyzed in order from education planning to preparation, implementation and evaluation. The important point in this process is that all the members to be input at the start of the treatment are not included in the position and occupation. In the composition of education contents, the core keywords for achieving the vision are derived through each group activity and strategies for achieving spirituality, vision, and vision of Hospital are made and the ideal image of Eunpyeong St. Mary's Hospital is completed using the pop art technique. All the works produced by each group will be shared by all attendees of the relevant education level and the whole picture of each education order will be completed again with the big picture called - The heart of Jesus Christ the healer♥ - Respectively. Findings: Education Results All the participants showed high satisfaction and they shared the vision and mission of Eunpyeong St. Mary 's Hospital as well as the formation of intimacy and belonging to each other. They recognized the future direction and goal. And contribute to tissue stabilization. Practical Implications: Through this case study, it will be possible to contribute to establishment and implementation of introductory education plan for new members' socialization to new hospitals.

청년세대 삶의 인식 수준과 행복도의 영향요인 (The Factors Affecting the Level of awareness of Life and Happiness Perceived by Youth Generation)

  • 김지경
    • 한국사회정책
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    • 제25권3호
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    • pp.209-245
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    • 2018
  • 본 연구에서는 청년들이 자신의 삶의 수준과 삶에 대한 전반적인 행복의 정도를 어떠한 수준에서 인식하고 있는가를 살펴보고, 그에 영향을 미치는 요인을 다중회귀와 서열로짓모델을 통하여 실증적으로 분석하였다. 분석 결과, 청년들은 자신의 삶에 대한 인식수준 보다는 전반적인 행복의 정도에 대한 인식 수준이 더 높았다. 청년세대의 삶의 인식수준과 행복의 정도를 평가하는데 작동되는 기제와 요인은 상이하며, 집단에 따라 서로 다른 요인이 작용하고 있음이 확인되었다. 또 삶의 인식수준과 행복도에 사회 인구학적 특성의 객관적인 요인보다 심리 정서 특성의 주관적인 요인이 더 큰 영향력을 갖는 것으로 밝혀졌다. 단, 취업 청년집단의 경우 일자리 만족도가 삶의 인식과 행복을 좌우하는데 가장 큰 영향을 미치는 결정요인임이 발견되었다. 미래에 대한 절망으로 현재의 행복정도에 대해 역설적으로 긍정응답을 하는 경향성은 청년세대 전반에서 나타나기 보다는 일부 하위집단(중위소득미만+취업집단)에서 만 나타날 가능성이 발견되었다.