• 디지털산업정보학회논문지
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• 제17권4호
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• pp.121-132
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• 2021

This study analyzed the effect of the extracurricular activity management system on user satisfaction. For this purpose, the effects of content, navigation, screen frame, design, interaction, and error handling factors on user satisfaction were analyzed. A survey was conducted on 321 students of K University located in Chungcheongbuk-do, and the research results based on the survey contents are as follows. First, content, navigation, screen frame, interactivity, and error handling, which are major elements of the extracurricular activity management system, showed statistically significant results. Second, interactivity and error handling were found to have the greatest influence on the factors affecting user satisfaction of the extracurricular activity management system. In this study, it was found that the interaction of the whole system including contents is important for continuous improvement of the extracurricular activity management system, and that it has a positive effect on user satisfaction when prompt error handling is possible.

• 경영정보학연구
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• 제13권3호
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• pp.83-97
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• 2011

민간기업의 양질의 고객 서비스에 익숙해 진 국민들은 공공서비스에 대해서도 같은 수준의 서비스를 기대하고 있다. 이에 따라 공공기관들은 서비스의 질을 향상시키기 위해 다각적 측면의 노력을 하고 있다. 우선 국민들의 요구를 파악하기 위한 고객 만족도 조사를 시행 후, 그 결과분석을 통해 서비스 개선 전략을 수립하고, 서비스 품질 향상을 도모하고 있으며, 직원들의 복리 개선을 위해서 직원만족도 조사를 시행하는 동의 근무환경을 개선하고자 하는 노력도 기울이고 있다. 하지만 이들의 연계한 분석은 이루어지지 않고 있으며, 고객만족도와 직원들의 KPI를 달성하기 위한 노력여부와의 연관성을 살펴 본 연구는 거의 없다. 선순환적인 공공서비스 개선을 위해서는 공공기관은 직원들에게 일방적인 고객서비스 개선만을 요구 할 것이 아니라 조직이 직원들에게 제공하는 직원서비스 개선을 동시에 도모해야 할 것이다. 이에 본 연구에서는 고객만족도(CSI)조사, 직원만족도(ESI)조사를 통해 핵심성과지표(KPI)를 도출하는 방안을 제시했으며, 핵심성과지표의 목표달성도(KPI achievement)와 각 조사결과의 연계분석을 통해 공공기관의 서비스 경영혁신을 도모할 수 있는 서비스 개선 전략을 제시하고자 한다.

• 한국치위생학회지
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• 제9권3호
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• pp.456-467
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• 2009

For this study, self-completion survey for 149 implant patients of dental clinics and hospitals in Seoul and Kyunggi areahas been executed in order to provide basic data for increasing patient satisfaction level by effective consultation and various information for the patients who want dental implantation. The conclusion of the study is like below. 1. In terms of demographics of the study, sample size of female patients(n=85) was more than that of male patients(n=64) and patients in their 50s were major age group. When it comes to the educational level, university graduates were 85 and high school graduates were 44. And 132 were married and 6 were single. In the income level, monthly income between KRW 2~4 million was major group(n=59). 2. In the study, patients' most concern was complication or adverse events(n=41), and price(n=39) & annual dental check-up(n=49) were following it. And 80 patients responded that dental health is the most valuable(n=80) and whole body health was following(n=37). In terms of knowledge on dental implant, 100 patients responded 'know just a little', 31 and 13 answered 'generally know' and 'well know' each. 3. As a result of analyzing implant patients' satisfaction level by segment, general satisfaction rate was highest as 4.20, social satisfaction rate was 4.20, psychological function was 4.06 and masticatory function was 3.90. 4. Based on the result of comparing patient satisfaction level by general characters of dental implant patient, chewing function was the highest in the age group of 60s with score of 4.21 and in terms of social function, the group with over KRW 8 million of monthly income showed highest score with 4.54. When it comes to the psychological function, patients in their 70s showed highest satisfaction level with 4.52. In the end, patients in their 70s showed highest score with 4.81 in the overall satisfaction and it was also statistically significant. 5. In the overall satisfaction level by interest in dental health, appearance showed highest score with 4.57 and it was also significantly higher than that of whole body. In the variance by dental knowledge, 'well know' group showed highest score with 4.58, and that of 'just a little' group was 4.33. That means there are correlations between dental knowledge and satisfaction level. 6. As a result of analyzing correlations amongst variances of the study, there were strong positive correlations among them. And there were very significantly positive correlations especially between social and psychological function and between psychological and overall satisfaction level. In conclusion, higher psychological function has strong relations with both social function and overall satisfaction level(p<.001).

• 한국의류학회지
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• 제42권2호
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• pp.311-326
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• 2018

The satisfaction of wearing an outfit in daily life can lead to the attitude toward the clothes and further the brand image and repeat purchases; however, satisfaction generated from the moment the outfit was purchased is only temporary. Therefore, it would be necessary to study the antecedent variables that precede daily outfit satisfaction. In the current study, to understand the antecedent variables that influence the daily outfit satisfaction of consumers, in-depth interviews were conducted on thirteen women in their 20s and 30s. The results showed that peoples' outfit satisfaction was dependent on a comparison between their prior expectation and the performance of the outfit based on expectation-performance disconfirmation. The outfit performance was evaluated by themselves or others. Simultaneously, it was found that the others' opinion on the clothes and surroundings influence daily outfit satisfaction. This research helps deepen the understanding on the individual and social influential factors of the temporary satisfaction from purchase to the satisfaction of actually using clothes. This result ultimately intensifies the understanding on the consumption and evaluation of clothes in the whole life cycle of clothing products from purchase to disposal.

• 한국조경학회지
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• 제33권3호
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• pp.56-64
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• 2005

Despite there have been m?my studies about the relationships between congestions and satisfaction in outdoor recreation field, the results indicated only weak impacts of congestions on the satisfaction. This study thus aims to investigate the influence of waiting situation on the whole valuation and satisfaction of guests at theme parks using new variables such as 'goal attainment' and then to suggest implications for waiting management. This study shows meaningful theoretical implications. First, congestion influences the satisfaction more strongly when it prevents guests from achieving their plan. Second, management of waiting time is important and the can be controlled well. When guests have something interested during the waiting time, they were satisfied with the quality of waiting time and overall experience in the theme park.

• PNF and Movement
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• 제10권1호
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• pp.19-23
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• 2012

Purpose : This study was investigation of satisfaction in clinical practice of students in a college. Methods : 250 students were participated in this study for 8 weeks though getting results of clinical practice from 1, 2, 3 clinic hospitals. Results : This was for knowing about achievement, It could figure out the increasing achievement the higher satisfaction with education and environment for clinical practice of physical therapy. As a result, whole satisfactions for environment and course or education in clinical practice was higher. Conclusion : This research was not too much higher satisfaction on participated students in clinical practice. So, it needs to suggest to more study for increasing satisfaction on clinical practice.

• 대한가정학회지
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• 제25권4호
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• pp.123-139
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• 1987

A study on the House wife's Family Relation Satisfaction. This study aimed to investigate house wives satisfaction of their family relation. Major research question are as followings; 1. How do housewives satisfy their family relations? 2. What are difference in housewives satisfaction to such family relation areas. Marital relation, children relation, husband's parents relation, relative relation, and husband sister relation. 3. What are difference in housewives family relation satisfaction in terms of housewives personal variables (age, education, employment, husband job, family life cycle, family type…etc) The Subject of this study consisted of 863 housewives sampled in pusan, changwon area. The questionnaire which used in this study is made by the researcher. The data are analyzed statis factly. The finding of this study are as followings: 1. Home makers were found to show the high-satisfaction is 28.5%, the middle-satisfaction is 57.5% and the low satisfaction is 14.0%. And Pusan higher than changwon. T-test showed the significance according to Area(p<.05) 2. The satisfactioon of family-relations areas was showed that pusan higher than changwon homemakers on whole field. 3. The main factors which affected the state of satisfaction about their family-relations were their economical level, the state of employed of homemakers, the type of family.

• 한국주거학회:학술대회논문집
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• 한국주거학회 2002년도 추계학술발표대회
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• pp.89-95
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• 2002

The purpose of this study is to assess the residential satisfaction of no-charge welfare facility for the elderly, and to examine the effect of the integration with pay-training institute on residential satisfaction. The data were collected from staffs and fifty one residents of welfare facility by interview and questionnaire. The statistical analysis was conducted to identify the residential satisfaction. A half of the elderly were aged over seventy five years old, eighty four percents of them were female, and seventy seven percents of them were non-educated. Forty two percents of the elderly considered themselves to be unhealthy, but the ADL data reveals that they are relatively healthy. The most of residents are highly satisfied with whole welfare facility. But, the level of satisfaction on the bathroom, the storing space, the cooking table and the benches were relatively low. These dissatisfactions can be solved by the expanding of the storing space, setting up of a common washing room and electric cooking stove, and the increasing of the number of benches. Also, it was recommended for the elderly to set up the Ondol-style rest room with the western style rest room. The level of satisfaction on the attached training institute with no-charge welfare facility for the elderly were high. This has positive effect on residential satisfaction of the elderly. Therefore, the community integrated welfare facility can be the alternative plan for the enhancement of residential satisfaction and quality of elderly life.

• 한국콘텐츠학회논문지
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• 제12권2호
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• pp.232-242
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• 2012

본 연구에서는 교사의 심리적안녕감, 공감능력, 직무효율성이 직무만족도에 미치는 영향에 대하여 검증하였다. 연구대상은 전국에 소재한 초등학교 196명, 중학교 62명, 고등학교 50명으로 308명을 대상으로 상관계수와 중다회귀분석을 실시하였다. 그 결과는 다음과 같다. 첫째, 교사의 심리적안녕감, 공감능력, 직무 효율성, 직무만족도 간의 관계를 살펴보면, 교사의 심리적안녕감, 공감능력, 직무효율성의 하위변인 중 자율성과 학교행정, 보상체계, 개인적성장과 학교행정, 보상체계, 근무환경, 삶의 목적과 학교행정, 긍정적 대인관계, 자아수용은 보상체계를 제외한 모든 하위영역에서 상관이 있는 것으로 나타났다. 둘째, 중다회귀분석 결과, 직무만족도에 영향을 미치는 가장 높은 변인은 인간관계, 자아수용, 정서적 요소 순으로 나타난 반면, 그 외 모든 하위변인에서는 통계적으로 유의미한 예측변인이 아닌 것으로 나타났다.

• 대한치과기공학회지
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• 제36권2호
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• pp.99-110
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• 2014

Purpose: This study was carried out in order to examine the relationship of job satisfaction and social support on the dental technicians and to analyze its influence. Methods: A self-reported questionnaire survey was carried out by having convenience sampling as 220 dental technicians who work in Seoul Metropolis, Gyeonggi-do Province, Daejeon and Chungnam Province. A research tool was used questionnaire that was proved reliability and validity. It was prepared with totally 37 questions such as 12 items for subjects' general characteristics, 18 items for job satisfaction measurement, and 7 items for social support measurement. An analysis of the collected data was computationally processed by using SPSS Win 17.0 program. An analytical technique was made by using statistical techniques such as frequency & percentage, T-test or One-way ANOVA analysis. The following are the analytical results of the collected materials. Results: As a result of analyzing research subjects' job satisfaction level, there was significant difference(P<0.05) in items of religion, hobby life, working environment, and rest time out of daily work. The whole mean in job satisfaction was indicated to be relatively high with 3.13. However, job satisfaction with social recognition, salary, and safety was indicated lowly. As a result of analyzing research subjects' social support level, there was significant difference(P<0.05) in items of age, working environment, and rest time out of daily work. The whole mean in social support was indicated to be relatively high with 3.49. As a result of analyzing correlation between job satisfaction and social support, all variables were indicated to be positive correlation in high significance level, thereby having been indicated that the higher job satisfaction leads to the higher social support. Conclusion: As a result of this study, there is high correlation between social support and job satisfaction. An effort and a support are considered to be necessary for forming positive personal relations among members such as relationship with family member and with fellow employee, for improving the working conditions, and for enhancing dental technicians' pride and social recognition in order to promote dental technician's job satisfaction.