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A Study on Physical Service Environment and Customer's Satisfaction in Multiplex (멀티플렉스에서의 물리적 서비스환경과 고객의 만족에 관한 연구)

  • Chang Kyung;Ko Hyun-Min
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.27 no.2
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    • pp.29-36
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    • 2004
  • As Lately movie industry and related market becomes larger and people have had more spare time, people's interest in multiplex grows higher, This paper studies relationships between physical service environment and customer's satisfaction in multiplex. The number of subjects in this study is 346 persons stayed at four multiplexes, among which we obtained valid responses from 326 persons through questionnaire investigation. We held hypotheses for the relationships, and for the testing, used methods are Spearman's correlation, Mann-Whitney test, etc, and for statistical analysis, SPSS 10.1 software was used. Thus, we found statistically significant results, that is, the relation between physical service environment and customer's satisfaction is positive: the higher evaluation about physical service environment is, the more customer's universal satisfaction is. Information about the significant relation's intensity of many indicators in physical service environment, which is given in this paper, can be used for attaining higher customer satisfaction and spreading more effective management activities in multiplex.

A Brief Empirical Verification Using Multiple Regression Analysis on the Measurement Results of Seaport Efficiency of AHP/DEA-AR (다중회귀분석을 이용한 AHP/DEA-AR 항만효율성 측정결과의 실증적 검증소고)

  • Park, Ro-kyung
    • Journal of Korea Port Economic Association
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    • v.32 no.4
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    • pp.73-87
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    • 2016
  • The purpose of this study is to investigate the empirical results of Analytic Hierarchy Process/Data Envelopment Analysis-Assurance Region(AHP/DEA-AR) by using multiple regression analysis during the period of 2009-2012 with 5 inputs (number of gantry cranes, number of berth, berth length, terminal yard, and mean depth) and 2 outputs (container TEU, and number of direct calling shipping companies). Assurance Region(AR) is the most important tool to measure the efficiency of seaports, because individual seaports are characterized in terms of inputs and outputs. Traditional AHP and multiple regression analysis techniques have been used for measuring the AR. However, few previous studies exist in the field of seaport efficiency measurement. The main empirical results of this study are as follows. First, the efficiency ranking comparison between the two models (AHP/DEA-AR and multiple regression) using the Wilcoxon signed-rank test and Mann-Whitney signed-rank sum test were matched with the average level of 84.5 % and 96.3% respectively. When data for four years are used, the ratios of the significant probability are decreased to 61.4% and 92.5%. The policy implication of this study is that the policy planners of Korean port should introduce AHP/DEA-AR and multiple regression analysis when they measure the seaport efficiency and consider the port investment for enhancing the efficiency of inputs and outputs. The next study will deal with the subjects introducing the Fuzzy method, non-radial DEA, and the mixed analysis between AHP/DEA-AR and multiple regression analysis.

AN ALTERNATIVE q-ANALOGUE OF THE RUCINSKI-VOIGT NUMBERS

  • Bent-Usman, Wardah M.;Dibagulun, Amerah M.;Mangontarum, Mahid M.;Montero, Charles B.
    • Communications of the Korean Mathematical Society
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    • v.33 no.4
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    • pp.1055-1073
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    • 2018
  • In this paper, we define an alternative q-analogue of the $Ruci{\acute{n}}ski$-Voigt numbers. We obtain fundamental combinatorial properties such as recurrence relations, generating functions and explicit formulas which are shown to be q-deformations of similar properties for the $Ruci{\acute{n}}ski$-Voigt numbers, and are generalizations of the results obtained by other authors. A combinatorial interpretation in the context of A-tableaux is also given where convolution-type identities are consequently obtained. Lastly, we establish the matrix decompositions of the $Ruci{\acute{n}}ski$-Voigt and the q-$Ruci{\acute{n}}ski$-Voigt numbers.

A Study on Customer's Satisfaction and Intention in Multiplex Theater (멀티플렉스영화관에서의 고객만족과 고객의도에 관한 연구)

  • Chang Kyung;Ko Hyun-Min
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.28 no.2
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    • pp.1-7
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    • 2005
  • Today, it can not be denied that customer's satisfaction is one of the most important key factors for business success. This paper studies relationships between customer's satisfaction and intention in multiplex, where customer satisfaction means several kinds of the satisfaction of both facility and personnels inside and outside multiplex while the intention means that customer has the intention that he/she will revisit, inform by word of mouth, and stay at multiplex in the future. The number of subjects In this study is 346 persons stayed at four multiplexes, among which we obtained valid responses from 326 persons through questionnaire investigation. We held hypotheses for the relationships, and for the testing, used methods are Spearman's correlation, Mann-Whitney test, etc, and for statistical analysis, SPSS 10.1 software was used. Thus, we found statistically significant results. The relation between customer's satisfaction and his/her favorable intention is positive. With the information given in this paper we can notice which kind of satisfaction is highly related to each intention of customer, so that multiplex can be operated more effectively toward high revenue.

Development of the U-turn Accident Model at Signalized Intersections in Urban Areas by Logistic Regression Analysis (로지스틱 회귀분석에 의한 도시부 신호교차로 유턴 사고모형 개발)

  • Kang, Jong Ho;Kim, Kyung Whan;Kim, Seong Mun
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.34 no.4
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    • pp.1279-1287
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    • 2014
  • The purpose of this study is to develop the U-turn accident model at signalized intersections in urban areas. The characteristics of the accidents which are associated with U-turn operation at 3 and 4-legged signalized intersections was analyzed and the U-turn accident model was developed by regression analysis in Changwon city. First, in order to analyze the effectiveness on traffic accidents by U-turn installation, the difference of mean of traffic accident number are measured between two groups which are composed by whether or not U-turn installation the groups by Mann-Whitney U test. The result of significance test showed that intergroup comparison on mean by accident types made difference except rear-end accident type and by accident locations exit section only showed difference in significance level at 4-legged intersections, so the accident number have more where the U-turn is permitted than not. Response measures about the number of accidents were classified by whether accidents occurred and accident model were constructed using binomial logistic regression analysis method. The developed models show that the variables of conflict traffic, number of opposing lane are adopted as independent variable for both intersections. The variables of longitudinal grade for 3-legged signalized intersection and number of crosswalk for 4-legged signalized intersection at which the U-turn is permitted is adopted as independent variable only. These study results suggest that U-turn would be permitted at the intersection where the number of opposing lane is more than 3.5 each, the longitudinal grade of opposing road is upward flow and there is need to establish the U-turn traffic sign at signalized intersections.

Children's Intelligence, Concept of Conservation, and the Relations With Learning English (아동의 지능, 보존개념의 발달과 영어학습과의 관계분석)

  • Woo, Nam Hee;Kim, Hyun Shin
    • Korean Journal of Child Studies
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    • v.25 no.1
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    • pp.1-12
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    • 2004
  • This study investigated the relations of children's age, intelligence, and the concept of conservation to their learning of English. Ten 4-year-old children from 1 child-care center and 13 7-year-old children from 1 elementary school were tested after completion of 8 sessions of experimental English classes. Children's intelligence was measured by K-WPPSI for 4-year olds and K-WISC for 7-year-olds. Children were tested for number and liquid conservations. A Korean teacher with 11 years of experience of teaching children at American elementary schools taught the 2 groups with the same subjects and methods. Data were analysed by independent samples t-test, Mann-Whitney U test, and Pearson's r. The results showed that children's age and the concept of conservation were related to English learning. No statistically significant relationship with IQ was found.

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A study of the changes in the strength and microstructure of the zirconia crown surface by the glazing number (Glazing 횟수가 전장지르코니아에 미치는 굴곡강도와 표면 미세구조의 변화)

  • Oh, Seon Mi
    • Journal of Technologic Dentistry
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    • v.43 no.2
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    • pp.35-41
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    • 2021
  • Purpose: This study aimed to investigate the flexural strength and surface microstructure of the zirconia crown according to the number of glazing zirconia prostheses. Methods: The specimens were made as follows. A specimen without glazing: 1ea, first glazed specimens (group B): 10ea, second glazed specimens (group C): 10ea, third glazed specimens (group D): 10ea. Three-point measuring strength equipment and electron microscopes were used for strength measurement and microstructure observation. As for statistical analysis, one-way ANOVA and t-test (level of significance level=5%) were used to determine the difference in the change in flexural strength according to the number of glazing zirconia prostheses. Results: ANOVA analysis of groups B (1st glazing), C (2nd glazing), and D (3rd glazing) revealed that the change in strength between the groups is statistically significant (p=0.023). The Mann-Whitney test for each group revealed that the difference in flexural strength between groups B and C was not statistically significant (z=-0.302, p=0.762) while that between groups C and D was statistically significant (z=-0.257, p=0.01). Microstructure observation revealed 3 changes in the microstructure of the surface of the glaze powder were observed. Conclusion: According to the number of glazing zirconia prostheses, it was found that the difference in strength between groups was statistically significant, and changes in the microstructure were observed.

Satisfaction Gaps among Physicians, Nurses, and Patient Family in the Emergency Department (응급실 서비스 만족도에 대한 환자 가족의 평가와 의료진의 인식 차이)

  • Kang, Kyunghee
    • Health Policy and Management
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    • v.23 no.2
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    • pp.145-151
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    • 2013
  • Background: The objective of this study was to explore patient family's evaluation of emergency department (ED) service satisfaction and to compare these with ED staff perception of patient family's evaluation. Methods: Based on two surveys of the National Emergency Medical Center: the 2008 National Survey for Recognition and Satisfaction towards Emergency Medical Services and the 2008 Opinion Survey of Emergency Medical Service Providers, satisfaction gaps among physicians, nurses, and patient family were evaluated by Kruskal-Wallis tests and Wilcoxon-Mann-Whitney tests. Furthermore, the factors associated with satisfaction of emergency medical service were identified by ordinal logistic regression models. Results: There were statistically significant gaps among physicians, nurses, and patient family in overall satisfaction with ED visit, length of stay in ED, enough explanation, physicians/nurses kindness, and ED facilities. Age and income in the patient family model, the number of beds in hospital, job satisfaction and year of service in the physicians model, and the number of beds in hospital, job satisfaction and the number of patients per duty hour in the nurses model were statistically significant factors associated with evaluation/ perception of ED service satisfaction. Conclusion: Patient satisfaction is an important indicator of the quality of care and service delivery in the ED. To improve and understand satisfaction in ED service, a dyadic view of the evaluation of service quality and satisfaction-that is, from the perspectives of both the patient and the emergency medical service providers-should be concerned.

Estimation of Design Rainfall Considering the Change of the Number of Years for Observed Data (관측년수변화를 고려한 설계강우량 산정)

  • Ryoo, Kyong-Sik;Lee, Soon-Hyuk;Hwang, Man-Ha;Lee, Sang-Jin
    • Proceedings of the Korean Society of Agricultural Engineers Conference
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    • 2005.10a
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    • pp.284-287
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    • 2005
  • The objective of this study is to check into variation trends of design rainfall according to change of the number of years for observed data. To make comparative study of the relation between design rainfall and recorded year, this study was used maximum rainfall for 24-hr consecutive duration at Gangneung, Seoul, Incheon, Chupungnyeong, Pohang, Daegu, Jeonju, Ulsan, Gwangju, Busan, Mokpo and Yeosu rainfall stations. The tests for Independence, Homogeneity and detection of outliers were used Wald-Wolfowitz's test, Mann-Whitney's test and Grubbs and Beck test respectively. To select appopriate distribution, the distribution of genaralized pareto(GPA), generalized extreme value(GEV), generalized logistic(GLO), lognormal and pearson type 3 distribution is judged by L-moment ratio diagram and Kolmogorov-Smirnov (K-S) test. Design rainfall was estimated by at-site frequency analysis using L-moments and Generalized extreme value(GEV) distribution according to change of the number of years for observed data. Through the comparative analysis for design rainfall induced by L-moments and GEV distribution, relationship between design rainfall and recorded year is provided.

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Effect of Music Therapy on Vital Signs, Anxiety, Cortisol and Pain of Cataract Surgery Patients in Elderly (음악요법이 노인백내장 수술환자의 활력징후, 불안, 코티졸 및 통증에 미치는 효과)

  • Park, Jung-Hae;Park, Kwang-Hi
    • Journal of Digital Convergence
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    • v.13 no.8
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    • pp.549-558
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    • 2015
  • Purpose of this study was to investigate the effect of music therapy on vital signs, anxiety, cortisol, and pain of Cataract Surgery Patients in elderly. Non equivalent control group pre-post test design was adopted. The number of subjects consists of 41 elderly having cataract surgery, 21 in the experimental group and 20 in the control group. Data were analyzed by $x^2$ test, Fisher's exact test, independent sample t-test, and Mann-Whitney U test. Results were: 1) there was no difference between two groups in their vital signs changes 2) anxiety, cortisol in the saliva, and pain of the experimental group decreased more significantly than those of the control group. This study confirmed the ability of music therapy to relieve pain and anxiety in cataract surgery, and suggested that music therapy could be used effectively in various interventions for the elderly.