• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.5
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• pp.1271-1278
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• 2008

As the collaboration of WFMS(workflow management systems) in enterprises increases, security protocols could be considered a critical factor affecting secure operation of WMFS. The security protocol of WFMS could not reflect the nature of collaboration in WFMS, resulting to collaboration of WFMS on Internet causing the operation problems of WFMS. This study suggests collaboration based security protocols based on the collaboration of WFMS on Internet. To reflect the nature of collaboration in WFMS, this study analyzes security requirements for WFMS. Based on security requirements, this study suggests a security architecture and security protocols for WFMS using security agents.

• Asia pacific journal of information systems
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• v.11 no.3
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• pp.149-164
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• 2001

In this paper, an adaptive workflow management system, called K-WFMS, is proposed. The K-WFMS integrates database system and knowledge-based system to automate business processes that are executed with complex and various business rules such as task scheduling, role resolution, and exception handling rules. The K-WFMS is adaptable in the sense that it allows its users to change workflow schema in the course of workflow execution as well as it provides rule-based modeling constructs to handle predictable exceptions during workflow modeling. The overall architecture and implementation of K-WFMS are explained, and the change propagation mechanism to maintain validity of workflow model is suggested.

• Proceedings of the KIEE Conference
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• 2015.07a
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• pp.247-248
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• 2015

Wind turbines causes instabilities on the grid as their penetration increase. To mitigate harmful effects from wind turbines, transmission system operator(TSO) set up some requirements to obligate for wind generation operator for grid connection. So wind farm management system(WFMS) has important role to follow requirement from TSO, WFMS calculates available real power by considering wake effects, and dispatches real power order to each wind turbine in wind farm to optimize for decreasing load fatigue. To verify operation of WFMS, real-time simulator(RTS) is necessary. This paper deals with RTS configuration to verify WFMS operation. RTS includes wind farm model and power flow code. Normally, wind farm equivalent simple model makes wind turbines in wind farm to one wind turbine mode which cannot verify power flow in wind farm and WFMS operation. Thus, this paper makes wind farm model using simple wind turbine model with transfer function. Matlab is used for make power flow code and wind farm model to impose RTS and those model is certified by PSCAD/EMTDC.

• Journal of Information Technology Services
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• v.8 no.4
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• pp.165-174
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• 2009

This paper outlines opportunities and challenges in the implementation of BPEL based WFMS(WorkFlow Management System) for the MES(Manufacturing Execution Systems) in semiconductor manufacturing. At present, the most MESs in semiconductor wafer fabrication shop have the problems in terms of application software integration, reactivity, and adaptability. When a plant has to produce new product mix, remodel the manufacturing execution process, or replace obsolete equipments, the principal road blocks for responding to new manufacturing environment are the difficulties in porting existing application software to new configurations. In this paper, the issues about WFMS technologies including BPEL standard applied for MES are presented. And then, we introduce the integrated development framework named nanoFlow which is optimized for developing the BPEL based WFMS application for automated manufacturing system. And we describe a WFMS implemented with using nanoFlow framework, review and evaluate the system.

• CDE review
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• v.8 no.1
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• pp.58-65
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• 2002

Collaborative product commerce(CPC) involves many people working together with heterogeneous and distributed software applications. For such an environment, Workflow Management System(WFMS) can be useful for coordination of people, software agents and processes. It provides diverse services including automatic work muting, project management continuous process improvement and application integration. However, there are some limitations to apply WFMS to CPC environment due to inflexibility and lack of design support facilities. This paper identifies the problems and addresses possible approaches to overcome the difficulties.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.4
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• pp.59-69
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• 2018

This study deals with the case study on the pallet quantity determination problem for the flexible manufacturing system producing 32 different types of aircraft wing ribs which are major structures of an aircraft wings. A Korean company has constructed the WFMS (wing rib flexible manufacturing system) that is composed of several automated equipments such as the 5-axis machining centers, the RGV (rail guided vehicles)s, the AS/RS (automated storage and retrieval system), the loading/unloading stations, and so on. Pallets play a critical role in the WFMS to maintain high system utilization and continuous work flow between 5-axis machining machines and automated material handling devices. The discrete event simulation method is used to evaluate the performance of the WFMS under various pallet mix alternatives for wing rib manufacturing processes. Four performance measures including system utilization, throughput, lead-time and work in process inventory level are investigated to determine the best pallet mix alternative. The best pallet mix identified by the simulation study is adopted in setting up and operating a real Korean aircraft parts manufacturing shop. By comparing the real WFMS's performances with those of the simulation study, we discussed the cause of performance difference observed and the necessity of developing the CPS (cyber physical system).

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.270-276
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• 2009

This paper outlines opportunities and challenges in the Implementation of BPEL based WFMS(Work Flow Management System) for the MES(Manufacturing Execution Systems) level in semiconductor manufacturing. At present, the most MES that are composed of several hundreds of applications in semiconductor wafer fabrication shop have the same problems as others about flexibility and adaptability. When a plant has to produce new product mix, remodel the manufacturing execution process, or replace obsolete equipments, the principal road blocks for responding to new manufacturing environment are inflexible communication infrastructure among the manufacturing process components and the difficulty in porting existing application software to new configurations. In this paper, the issues about BPEL standard, used for the flexibility of Workflow Management System, are presented. We introduce the integrated development framework named nanoFlow which is optimized for developing the BPEL based WFMS application for automated manufacturing system. We describe a WFMS implemented with using nanoFlow framework, review and evaluate the system in terms of flexibility and adaptability.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2000.10a
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• pp.219-222
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• 2000

Systematic management of data related to business process, and information exchange within existing information systems or between different companies have recently become an important issue. This paper tries to solve such problems by using form based workflow system using XML(extensible Markup Language), a standard for digital document exchange. In this system, a new model that formalizes documents into XML form documents and manages them is developed. By defining and operating form documents by XML, information exchange within existing information systems such as ERP and SCM or between different companies, and interoperability between different WFMS can be easily achieved. In addition, by matching form, a formalized document, with existing database schema, WFMS can be directly applied to existing information system, thus enabling continuity of data management and business activity.

• IE interfaces
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• v.12 no.1
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• pp.79-93
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• 1999

As most of information systems developed are data-centric rather than process-centric, it is difficult for users to understand and manage the system from the viewpoint of work processes. To resolve the problem of the data-centric design, we propose a new method to design WFMSs(Workflow Management Systems), which are focused on processes and modified from current information engineering methods. In this research, the drawing approval and engineering change approval process of a K manufacturing company has been analyzed as a sample process. This method takes two steps, i.e., process analysis and system design. In the prosess analysis, data and processes are analyzed, and functions and tasks are derived from the processes. In the system design, a data model for the operation of WFMS is designed, and based on this data model, build-time and run-time functions of WFMS are designed.

• Journal of Intelligence and Information Systems
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• v.16 no.3
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• pp.99-120
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• 2010

Due to the wide spread of customers' frequent access of non face-to-face services, there have been many attempts to improve customer satisfaction using huge amounts of data accumulated throughnon face-to-face channels. Usually, a call center is regarded to be one of the most representative non-faced channels. Therefore, it is important that a call center has enough agents to offer high level customer satisfaction. However, managing too many agents would increase the operational costs of a call center by increasing labor costs. Therefore, predicting and calculating the appropriate size of human resources of a call center is one of the most critical success factors of call center management. For this reason, most call centers are currently establishing a department of WFM(Work Force Management) to estimate the appropriate number of agents and to direct much effort to predict the volume of inbound calls. In real world applications, inbound call prediction is usually performed based on the intuition and experience of a domain expert. In other words, a domain expert usually predicts the volume of calls by calculating the average call of some periods and adjusting the average according tohis/her subjective estimation. However, this kind of approach has radical limitations in that the result of prediction might be strongly affected by the expert's personal experience and competence. It is often the case that a domain expert may predict inbound calls quite differently from anotherif the two experts have mutually different opinions on selecting influential variables and priorities among the variables. Moreover, it is almost impossible to logically clarify the process of expert's subjective prediction. Currently, to overcome the limitations of subjective call prediction, most call centers are adopting a WFMS(Workforce Management System) package in which expert's best practices are systemized. With WFMS, a user can predict the volume of calls by calculating the average call of each day of the week, excluding some eventful days. However, WFMS costs too much capital during the early stage of system establishment. Moreover, it is hard to reflect new information ontothe system when some factors affecting the amount of calls have been changed. In this paper, we attempt to devise a new model for predicting inbound calls that is not only based on theoretical background but also easily applicable to real world applications. Our model was mainly developed by the interactive decision tree technique, one of the most popular techniques in data mining. Therefore, we expect that our model can predict inbound calls automatically based on historical data, and it can utilize expert's domain knowledge during the process of tree construction. To analyze the accuracy of our model, we performed intensive experiments on a real case of one of the largest car insurance companies in Korea. In the case study, the prediction accuracy of the devised two models and traditional WFMS are analyzed with respect to the various error rates allowable. The experiments reveal that our data mining-based two models outperform WFMS in terms of predicting the amount of accident calls and fault calls in most experimental situations examined.