• Proceedings of the KIEE Conference
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• 2001.11c
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• pp.130-133
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• 2001

VoIP(voice over internet protocol) technology is based on IP protocol. The IP protocol can be involved in two types of communication: unicasting and multicasting. Unicasting is the communication between one sender and one receiver. It is one-to-one communication. Multicasting is one-to-many communication. So that, many receivers can get same data from one sender simultaneously. and, the different protocol are proposed for VoIP; H.323, SIP and MGCP. MGCP is perfect server-client protocol, so MGCP is very attractive VoIP protocol to ISP. This paper uses MGCP and offers modified MGCP for conference call. So that, Modified MGCP is compatible to MGCP, and supports conference call using IP-multicast.

• Journal of Information Technology Applications and Management
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• v.14 no.4
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• pp.221-233
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• 2007

Which factors should influence consumer consideration to subscribe to Voice over Internet Protocol (VoIP)? Policy issues, managerial concerns, and demographic variables are possible factors. This paper discusses policy and managerial issues regarding VoIP adoption. A model that explains VoIP adoption is proposed and tested. This study analyzes a survey of 750 prospective VoIP users in Korea. The testing is accompanied by logistic regression and discriminant analysis. The results show that trust in VoIP, relative comparison of Quality to fixed service, numbering plan, satisfactions of call Quality and customer services on both fixed and mobile services have impacts on the adoption of VoIP. Implications for VoIP providers and policy makers are presented.

• Proceedings of the KSR Conference
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• 2011.10a
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• pp.2775-2781
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• 2011

Urban Transit Train Radio is Radio Communication system that is used official business as leading motive for train safety running among the train crew and the central control center and drive-caring-chamber on main line and branch line. This system is operated that organizes talking path on handset of terminal after the train crew receives audio and understands call voice on speaker of terminal at calling the train of the central control center. When the central control center calls the specific train uses all call radio form, the train crew doesn't recognize the call cause the train situation, noise and action as train control. So there is a delay response cause reset call at the central control center. This research discusses the management of subway radio system and describes the call the train system that recognize train call number of all-call used between the central control center and the train crew.

• MALSORI
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• no.52
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• pp.161-169
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• 2004

This paper describes the automated call routing for train ticket reservation aid system based on speech recognition. We focus on the task of automatically routing telephone calls based on user's fluently spoken response instead of touch tone menus in an interactive voice response system. Vector-based call routing algorithm is investigated and mapping table for key term is suggested. Korail database collected by KT is used for call routing experiment. We evaluate call-classification experiments for transcribed text from Korail database. In case of small training data, an average call routing error reduction rate of 14% is observed when mapping table is used.

• The Journal of the Korea Contents Association
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• v.7 no.3
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• pp.34-41
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• 2007

The presence service which provides user's presence information by subscription and notification is one of SIP(session initiation protocol) extension services, and it is used importantly in VoIP(Voice over IP) and Instant Messaging service. In this paper, we propose a new method in which users can combine and control presence service and call processing services in various ways by extending call processing language, and only changed parts of the presence information are published instead of full presence information document. Each user registers full presence information document with his own call processing script during the first publication to a presence server. The presence server executes these call processing scripts, so it can provide various services with combination of presence service and call processing services during the presence subscriptions and notifications. Afterwards, users publish only changed parts of the presence information and the presence server notify only these changed parts to watchers. Therefore the efficiency of the overall system can be improved. The performance of our proposed model is evaluated by experiments.

• Proceedings of the Korean Information Science Society Conference
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• 2004.10c
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• pp.331-333
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• 2004

본 논문에서는 SIP(Session initiation Protocol) 기반의 VoIP(Voice over Internet Protocol) 시스템에 효율적인 call-control을 위해 필요한 헤더와 파라미터를 추가한 Extension SIP를 제안하였다. 또한 이 제시된 Extension SIP에 따르는 SIP Proxy Server와 User Agent(User Agent Client, User Agent Server)를 리눅스 시스템에서 C언어를 통해 구현하였고, 이 구현된 Extension SIP 시스템을 통해 기존의 SIP 시스템과 cail-control을 위한 packet traffic을 비교.분석 함으로써 제안한 Extension SIP의 효율성 을 증명하였다.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.9 no.2
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• pp.73-80
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• 2009

Although it is relatively difficult to eavesdrop the commonly used PSTN in that it is connected with direct circuit, it is difficult to ensure the secret of call on Internet because many users can connect to the Internet at the same time. However, it is needed to ensure secret of voice call in a special situation. Due to the fact that many users can connect to the internet at the same time, VoIP can always be in a defenseless state by hackers. Therefore, in this paper, we have developed the increased voice security internet telephone terminal and measured conversation quality by adopting VPN PPTP based on SIP and using tunnel method in transmitting voice data to prevent eavesdrop of internet telephone.

• Proceedings of the IEEK Conference
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• 2000.07a
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• pp.92-96
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• 2000

In this paper, we propose a call admission control(CAC) scheme fer the mixed voice/data DS-CDMA systems and analyze the Er-lang capacity under the proposed CAC scheme. Voice and data traffics require different system resources based oil their Quality of Service(QoS) requirements. In the proposed CAC scheme, some system resources are reserved exclusively for handoff calls to have high priority Over new calls. Additionally the queueing of both new and handoff data traffics that are not sensitive to delay is allowed. Ar a performance measure for the suggested CAC scheme. Erlang capacity is utilized. For the performance analysis, a four-dimensional Markov chain model is developed. Erlang capacity of a practical IS-95B type system depicts, and optimum values of system parameters such as the number of reservation channels and queue lengths are found with respect to Erlang capacity. Finally, it is observed that Erlang capacity is improved more than two times by properly selecting the system parameters with the proposed CAC scheme.

• Journal of the Korean Institute of Telematics and Electronics S
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• v.34S no.10
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• pp.1-8
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• 1997

In this paper, we propose a call admission control scheme which can be used in real environment for the traffic cibtrik if a base station if DS-CDNA cellular systems. The proposed scheme estimates the mean and variance of other cell interference by using the values used for the closed loop power control. The reerse link capacity of the base station can be calculated by using the estimated mean and variance of other cell interference. The base station admits a call only if the number of users is less than the calculated reverse link capacity. In addition, we propose a simple method to obtain the equivalent number of voice call users per one data call user in multi-rate traffic environment. The method can be applied to call admission control in multi-rate traffic environment.

• Journal of Advanced Navigation Technology
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• v.15 no.5
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• pp.808-822
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• 2011

In the subject experiment of this paper, contrary to the existing thesis about the emotional labor of people in the face-to-face service industry, I have chosen call center agents as they are primary first point of contact with customers in the airline industry. The main purpose of this experiment is to understand the relationship in between workplace burnout and emotional labor. In this study, I have investigated the following concepts; the effect of mediation on emotional labor, the different levels of emotional labor, and recommendations for improvement of competitive power to the call center agent as a member of the organization. The main results of experiment are as follows. First, the emotional labor given by the airline call center agents affects the rate of burnout. Second, support from workplace superiors showed that mediation had an effect on the relationship between emotional labor and burnout, however support from co-workers had no effect whatsoever. It is hope that this paper would supply information to give a competitive edge for airline call centers and their agents.