• Asia pacific journal of information systems
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• v.17 no.4
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• pp.61-95
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• 2007

Small-and-medium sized enterprises(SMEs) represent quite a large proportion of the industry as a whole in terms of the number of enterprises or employees. However researches on information system so far have focused on large companies, probably because SMEs were not so active in introducing information systems as larger enterprises. SMEs are now increasingly bringing in information systems such as ERP(Enterprise Resource Planning Systems) and some of the companies already entered the stage of ongoing use. Accordingly, researches should deal with the use of information systems by SME s operating under different conditions from large companies. This study examined factors and mechanism inducing faithful appropriation of information systems, in particular integrative systems such as ERP, in view of individuals` active feedback-seeking behavior. There are three factors expected to affect end users` feedback-seeking behavior for faithful appropriation of information systems. They are management support, peer IT champ support, and IT staff support. The main focus of the study is on how these factors affect feedback-seeking behavior and whether the feedback-seeking behavior plays the role of mediator for realizing faithful appropriation of information systems by end users. To examine the research model and the hypotheses, this study employed an empirical method based on a field survey. The survey used measurements mostly employed and verified by previous researches, while some of the measurements had gone through minor modifications for the purpose of the study. The survey respondents are individual employees of SMEs that have been using ERP for one year or longer. To prevent common method bias, Task-Technology Fit items used as the control variable were made to be answered by different respondents. In total, 127 pairs of valid questionnaires were collected and used for the analysis. The PLS(Partial Least Squares) approach to structural equation modeling(PLS-Graph v.3.0) was used as our data analysis strategy because of its ability to model both formative and reflective latent constructs under small-and medium-size samples. The analysis shows Reliability, Construct Validity and Discriminant Validity are appropriate. The path analysis results are as follows; first, the more there is peer IT champ support, the more the end user is likely to show feedback-seeking behavior(path-coefficient=0.230, t=2.28, p<0.05). In other words, if colleagues proficient in information system use recognize the importance of their help, pass on what they have found to be an effective way of using the system or correct others' misuse, ordinary end users will be able to seek feedback on the faithfulness of their appropriation of information system without hesitation, because they know the convenience of getting help. Second, management support encourages ordinary end users to seek more feedback(path-coefficient=0.271, t=3.06, p<0.01) by affecting the end users' perceived value of feedback(path-coefficient=0.401, t=6.01, p<0.01). Management support is far more influential than other factors that when the management of an SME well understands the benefit of ERP, promotes its faithful appropriation and pays attention to employees' satisfaction with the system, employees will make deliberate efforts for faithful appropriation of the system. However, the third factor, IT staff support was found not to be conducive to feedback-seeking behavior from end users(path-coefficient=0.174, t=1.83). This is partly attributable to the fundamental reason that there is little support for end users from IT staff in SMEs. Even when IT staff provides support, end users may find it less important than that from coworkers more familiar with the end users' job. Meanwhile, the more end users seek feedback and attempt to find ways of faithful appropriation of information systems, the more likely the users will be able to deploy the system according to the purpose the system was originally meant for(path-coefficient=0.35, t=2.88, p<0.01). Finally, the mediation effect analysis confirmed the mediation effect of feedback-seeking behavior. By confirming the mediation effect of feedback-seeking behavior, this study draws attention to the importance of feedback-seeking behavior that has long been overlooked in research about information system use. This study also explores the factors that promote feedback-seeking behavior which in result could affect end user`s faithful appropriation of information systems. In addition, this study provides insight about which inducements or resources SMEs should offer to promote individual users' feedback-seeking behavior when formal and sufficient support from IT staff or an outside information system provider is hardly expected. As the study results show, under the business environment of SMEs, help from skilled colleagues and the management plays a critical role. Therefore, SMEs should seriously consider how to utilize skilled peer information system users, while the management should pay keen attention to end users and support them to make the most of information systems.

• Journal of the Korean Society for information Management
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• v.21 no.4 s.54
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• pp.133-152
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• 2004

As the Internet facilitates the rapid increase of information availability, the study on SDI service that provides users with relevant document in a timely manner has been developed. However, the practical use of this service has been low. This thesis aims at analyzing the reasons for this and developing relevance feedback based SDI system to improve the performance of the existing SDI system. Experimental systems that are developed for this study are SDI system based on users' minimum intervention feedback, SDI system based on perfect automation feedback, and SDI system based on users' maximum intervention feedback. The fourth system that utilizes the traditional SDI system is also studied to evaluate the level of performance improvement of the newly developed three types of SDI system. As a result of this study, SDI system based on users' maximum intervention feedback showed greatest performance improvement. The next performance improvement happened in order of SDI system based on perfect automation feedback, SDI system based on users' minimum intervention feedback, and the traditional SDI system. Feedback based systems showed greater performance improvement as they went through more feedback processes.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2017.10a
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• pp.219-222
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• 2017

This study aimed to demonstrate the effect of feedback type on users' subjective responses in a voice user interface. Feedback type is classified depend on information characteristic it involves; verification feedback and elaboration feedback. Error type is categorized as recognition error and performance error. Users' subjective assessment about system, feedback acceptance, and intention to use were measured as dependent variables. The results of experiment showed that feedback type has impacts on the subjective assessment(likeability, habitability, system response accuracy) of VUI, feedback acceptance, and intention to use. the results also demonstrated an interaction effect of feedback type and error type on the feedback acceptance. It leads to the conclusion that VUI should be designed with the elaboration feedback about error situation.

• The Journal of Information Systems
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• v.25 no.3
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• pp.117-146
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• 2016

Purpose The purpose of this paper is to examine factors and mechanism inducing end users' faithful appropriation of information security behavior through the information security system. This study is also trying to find out the role of Employees' adaptive activities like learning and feedback seeking behavior for the information security in organizations. Design/methodology/approach An empirical study was carried out with a sample of employees working in the financial service company. Employees(n = 268) completed a written questionnaire. Structural equation modeling was used to analyze the data. Findings Results indicated that employees' learning activities and feedback seeking behavior fully mediated the effect of major information security factors toward end users' faithfulness of appropriation of information security systems. In order to increase the level of employees information security behavior in accordance with security guideline, organizations should facilitate interactions that support the feedback seeking process between employees on information security awareness and behavior. Additionally, organizations may reinforce these behaviors by periodical training and adopting bounty hunter systems.

• Journal of the Korea Computer Graphics Society
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• v.26 no.3
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• pp.69-77
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• 2020

This paper proposes an effective method of giving users feedback on 3-dimensional drawing and measures its performance to ensure that feedback can help users enter the correct position in 3D. In the experiment of drawing a given line shape using a hand-held controller, the user is provided with three levels of visual, auditory, and haptic feedback for the position input error. As a result of analyzing the position input accuracy according to the type of feedback, all types of feedback are able to significantly reduce errors, and visual feedback and haptic feedback are more effective than auditory feedback.

• 한국HCI학회:학술대회논문집
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• 2009.02a
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• pp.1109-1113
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• 2009

Exchange of data between users and system is made by users' inputting their information into HTML input forms like when signing up in websites or buying in online shopping malls. If users make a mistake of inputting their information, the system gives an error message in order for users to correct their mistakes. Although ISO recommends immediate feedback, Bargas et al. gave a report that feedback in all after filling forms out is more usable than feedback one by one when inputting data online. We made a comparative experiment on usability under each case of feedback one by one and feedback in all. The result is immediate feedback is more usable and satisfactory. The analysis of data resulted that immediate feedback produced fewer error and gets higher subjective ratings.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.47 no.2
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• pp.25-33
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• 2010

Introducing the quantized channel state information (CSI), space division multiple access (SDMA) can extract the multiplexing gain with the limited feedback burden. However, huge signaling burden of feedback can still suffer SDMA system because the total feedback data of SDMA is linearly dependent on the number of users. Hence, we propose a new feedback scheme to control the feedback load decided by the number of users. In this scheme, the cut-off level, which restricts the feedbacks of poor conditioned users, is suggested for the reduction of the feedback burden without the performance loss. From simulation results, then, we show that the proposed feedback scheme can achieve not only the sum-rate gain but also the reasonable feedback reduction.

• International journal of advanced smart convergence
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• v.9 no.2
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• pp.90-104
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• 2020

It is difficult for non-experts to build machine learning (ML) models at the level that satisfies their needs. Deep learning models are even more challenging because it is unclear how to improve the model, and a trial-and-error approach is not feasible since training these models are time-consuming. To assist these novice users, we examined how interactive and explainable feedback while training a deep learning network can contribute to model performance and users' satisfaction, focusing on the data preparation process. We conducted a user study with 31 participants without expertise, where they were asked to improve the accuracy of a deep learning model, varying feedback conditions. While no significant performance gain was observed, we identified potential barriers during the process and found that interactive and explainable feedback provide complementary benefits for improving users' understanding of ML. We conclude with implications for designing an interface for building ML models for novice users.

• Journal of Game and Entertainment
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• v.1 no.1
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• pp.15-22
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• 2005

Among recent technologies that are applied to game development, virtual reality part is getting much attention for its technological effectiveness in transmitting game processing circumstances in variety that are happening in game world very realistically. In this study we analyze interface for game that is based on a action realization technology and force-feedback technology among technologies for developing virtual reality, in other words, technical analogy on game controller and the positive and negative sides of game controller for each platform. Based on that, more ordinary and effective way to deliver the functions to users in PC game field where application of force-feedback technology is least satisfied. And, Force-Feedback seat has been developed to satisfy the users' needs by using vibration.

• 한국HCI학회:학술대회논문집
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• 2008.02a
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• pp.130-134
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• 2008

Touch screen phone which is expected to play a big part of the mobile market for the next few years, has many merits but demerits of inaccurate feedback. It offers audio and tactile feedback to strengthen the weak point. This study aims to see if audio feedback and vibration feedback react upon each other under realistic conditions. We had a qualitative research in perception after using touch screen phone feedback. The result showed that with any feedback users were satisfied more than without any feedback and there was diversity in response. We ran the study again to see the performance level and the projective workload between the kind of feedback and interrupting feedback environment Performance rates were faster with audio feedback and according to the projective workload assessment users felt that task was easier and less annoying with audio-vibration feedback. The results suggest that audio feedback could be more effective than vibration feedback. A future study will figure out the relationship between the factors of qualitative-controlled feedback and learning time and the performance, and the main cause to make people prefer one feedback over another in a realistic world.