• 제목/요약/키워드: User-driven Service

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Adopting Design Thinking for Website Innovation: Case Studies of Korean Award Winners

  • Kim, Yu-Jin
    • Science of Emotion and Sensibility
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    • 제23권1호
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    • pp.57-68
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    • 2020
  • This research investigates how digital design agencies and client companies incorporate design thinking-a human-centered approach to solving difficult problems-into their website development processes. Based on a literature review on the design-thinking-driven web development process, multiple case studies of award-winning website projects were performed by in-depth interviews with key practitioners. Through analyses of these cases, their user-centered approaches for website innovation were identified according to the following four phases: web planning (discovery and defining phases) and web design and development (development and delivery phases). Moreover, distinct approaches of design thinking practices were identified according to two website types: a brand promotion website with a killer brand storytelling approach; and a service channel website with a strategic UI/UX-driven approach. Next, the key success drivers of these website projects were suggested in light of the typical themes of design thinking (i.e., human centeredness, research based, context awareness, and collaboration). Some practical limitations were also found in adopting the design-thinking-driven web development process, such as limited research methods and tools, and insufficient prototyping and experimentation. Along with these limitations, it was also discovered that current digital design agencies still face the following challenges in adopting the design-thinking-driven web development process: building a long-term, playful partnership with clients; leveraging decision-makers' design thinking awareness; and coping with limited resources (design thinking practitioners, budgets, and schedules).

A Topic Analysis of Requested Books by User Types at a University Library for Patron-Driven Acquisition (이용자 요구 기반 장서개발을 위한 대학도서관 희망도서 주제 분석)

  • Sanghee Choi
    • Journal of the Korean Society for Library and Information Science
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    • 제58권1호
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    • pp.395-415
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    • 2024
  • In the development of a university library's collection, the concept of patron-driven acquisition refers to a collection strategy that addresses users' direct information needs. In this study, an analysis of ten years' worth of book requests by user types was conducted to understand the topic preferences for efficient collection devleopment in the university library. In collection development, identifying subject areas of users' requested books is necessary for librarians to identify key areas of collection development and establish balanced collection development policies. To identify the major subject areas for each user group, KDC (Korean Decimal Classification) subject classifications were used, and network analysis techniques were applied to investigate the relationships between book topics in detail. The analysis revealed that "social sciences" emerged as the major topic across all user groups. However, in the analysis of sub-topics, "medicine" and "psychology" were distinctively identified as the major subject areas for graduate students, setting them apart from other user groups. The result of the network analysis further indicated that undergraduate students showed unique topics such as civil service, job placement, and career, which were not observed as major topic clusters in other user groups. On the other hand, graduate students tended to concentrate on a few specialized subjects, forming distinct topic clusters in the analysis.

Learning Diagnosis & Prescription Service in Cyber Home Learning System : Improvements on User Experience by doing Usability Evaluation (사이버가정학습 진단처방학습관리시스템 사용성 평가 및 학습 경험 개선 방향 도출)

  • Cha, Hyun-Jin;Ahn, Mi-Lee
    • 한국HCI학회:학술대회논문집
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    • 한국HCI학회 2009년도 학술대회
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    • pp.876-883
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    • 2009
  • Learning Diagnosis & Prescription Service(LDPS) in Cyber Home Learning System is a educational service which provides customized learning contents based on student's academic level and individualized counseling and comments after diagnosing learner's study habits beyond the past e-Learning systems which offer the same contents to different students. For a national point of view, it is a crucial project in public education to achieve the goals of the next-generation e-Learning service by making a lot efforts both in time and money. However, those efforts has been made, not in terms of providing a better quality of service and a better user experience in a effective and enjoyable way, but in terms of developing the technology-driven system. Therefore, in this study, two types of usability evaluations has been conducted in order to enhance a user experience on the LDPS. One is the expert reviews by utilizing the usability evaluation tools (heuristics) which was focused on educational contexts developed by Suh Young-suhk(2007). The other is the user testing with students who have done think-aloud during the evaluation, remembering their retrospective experience with LDPS, and the interview with teachers & service operators were conducted. As the implications on the research, this is an effort to provide an user-friendly educational system for the students nationwide.

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Semantics Environment for U-health Service driven Naive Bayesian Filtering for Personalized Service Recommendation Method in Digital TV (디지털 TV에서 시멘틱 환경의 유헬스 서비스를 위한 나이브 베이지안 필터링 기반 개인화 서비스 추천 방법)

  • Kim, Jae-Kwon;Lee, Young-Ho;Kim, Jong-Hun;Park, Dong-Kyun;Kang, Un-Gu
    • Journal of the Korea Society of Computer and Information
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    • 제17권8호
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    • pp.81-90
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    • 2012
  • For digital TV, the recommendation of u-health personalized service of semantic environment should be done after evaluating individual physical condition, illness and health condition. The existing recommendation method of u-health personalized service of semantic environment had low user satisfaction because its recommendation was dependent on ontology for analyzing significance. We propose the personalized service recommendation method based on Naive Bayesian Classifier for u-health service of semantic environment in digital TV. In accordance with the proposed method, the condition data is inferred by using ontology, and the transaction is saved. By applying naive bayesian classifier that uses preference information, the service is provided after inferring based on user preference information and transaction formed from ontology. The service inferred based on naive bayesian classifier shows higher precision and recall ratio of the contents recommendation rather than the existing method.

A Study on PIN-based Authentication and ID Registration by Transfer in AAA System (AAA시스템에서의 이동에 따른 PIN 기반의 인증 및 ID 등록에 관한 연구)

  • Kang Seo-Il;Lee Im-Yeong
    • The KIPS Transactions:PartC
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    • 제13C권3호
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    • pp.359-368
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    • 2006
  • AAA(Authentication, Authorization, Accounting) is the service that offers authentication, authorization, and accounting method, and every terminal that accesses the network requires this AAA service. The authentication process of a mobile terminal is as follows: a mobile phone accesses an authentication server in a home network via the authentication service in an external network, which receives the authentication result. And, for the home authentication server to offer secure service, a unique key is distributed for the secure communication between the external agent and the user, the external agent and the home authentication server, and the user and the home authentication server. This paper discusses and proposes the key distribution for secure communication among external authentication servers when a mobile terminal travels to an external network. As the proposed method does not require the home authentication server to reissue another authentication when a user travels to other external networks, it reduces the overload in the home authentication server. It can also distribute a PIN-driven key.

A Study on the Role of Service Design in Creating Resident-driven Safe Community (주민주도형 안전 공동체 조성에 있어 서비스디자인의 역할 탐색)

  • Jeon, Young-Ok
    • Journal of Digital Convergence
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    • 제15권6호
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    • pp.407-414
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    • 2017
  • With an increase in urban crimes in various forms, this study is intended to analyze the effectiveness of the service design that presented a new model resolving crime risks through differentiated thinking paradigm and problem approaches. The empirical case addressed in this study is 'the project to create resident-driven safe community in Duryu-dong, Dalseo-gu, Deagu though service design'. This project is evaluated as having prepared a prevention-oriented local safety system through a preemptive and resident-centered process. The project was promoted as a 'natural monitoring capacity building program' for residents to prevent local crimes, a 'social role expansion program' for local safety, and 'crime prevention environment design', which provides comprehensive solutions for residents' safety. Here, designers act as exerts in designing a task-based platform that can be driven by residents rather than a visual environment improver, and reorganizing the local ecosystem by expanding the opportunities for residents to interact. This case identifies the role of service design as binding the solidarity of local residents beyond the improvement of the crime environment and giving them the potential capacity to maintain a safe living space in relation to a safety issues of community.

A Study on the Development of Simulator for Performance Evaluation of Traffic Control using UPC Algorithm in ATM Network (ATM 망에서 UPC를 이용한 트래픽 제어방법의 성능평가를 위한 시뮬레이터의 개발에 관한 연구)

  • 김문선
    • Journal of the Korea Society for Simulation
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    • 제8권2호
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    • pp.45-56
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    • 1999
  • It is necessary that we should control the traffic to not only efficiently use the rich bandwidth of ATM network but also satisfy the users various requirements for service quality. However, it is very difficult to decide which control mechanism would be applied in real network because there are various types of ATM traffic and traffic control mechanisms. In this paper, a smart simulator is developed ot analyze the performance of a UPC(Usage Parameter Control) mechanism which is a typical traffic control mechanism. The simulator consists of a user interface that supports a menu-driven input form and a simulation program that is executed with the users input parameters. Especially, the simulator establishes more powerful and flexible simulation environment since it supports a more complex simulation applying various source traffic to several different UPC mechanisms at the same time and allows an arbitrary user-defined traffic in addition to some well-known traffic.

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Implementation of outgoing packet processor for ATM based MPLS LER System

  • Park, Wan-Ki;Kwak, Dong-Yong;Kim, Dae-Yong
    • Proceedings of the IEEK Conference
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    • 대한전자공학회 2002년도 ITC-CSCC -3
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    • pp.1851-1854
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    • 2002
  • The Internet with conventional routing scheme cannot meet user demands driven from drastic growth in the Internet user and various service and traffic type. MPLS(Multi Protocol Label Switching) was introduced to the Internet fur solution to resolve this problem. MPLS is a paradigm to integrate higher layer’s software routing functions including layer-3 routing with layer-2 switching. But, the exponential growth of Internet traffic brings out of label space. One scalable solution to cope with this problem is to introduce flow merge technique, i. e. a group of flows is forwarded using the same label. Specially, IETF(Internet Engineering Task Force) recommends that ATM based MPLS system may include VC merge function, so it is scalable to increase of internet traffic. We implemented the MPLS LER system that includes the look-up and forwarding function in incoming path and VC merging function and limited traffic management function in outgoing path. This paper describes the implementation of the LER’s outgoing parts.

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Web-Driven DAVIC-Based Video on Demand System (WWW을 이용한 DAVIC 기반 주문형 비디오 시스템 구동)

  • Jang, Gyeong-Sik;Lee, Seok-Pil
    • The Transactions of the Korea Information Processing Society
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    • 제6권10호
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    • pp.2642-2648
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    • 1999
  • This paper describes a DAVIC based VoD service system that allows access via the Web, taking advantage of the wide availability of Web browsers. A simple access mechanism of a DAVIC based VoD system, using a Web browser is adopted on the proposed system. The client and VoD server are compliant with DAVIC, a user can access the VoD server simply by selecting the Web server's address via a Web browser. A menu enables the user to select VCR-like buttons, to establish an S2 control flow and to send the commands contained in the buttons to the VoD server. A simple implementation shows the feasibility of the proposed approach.

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Performance analysis of Downlink Multi-user MIMO based on TM9 in Rel.10 (Rel.10 의 TM9 기반 다운링크 Multi-user MIMO 성능분석)

  • Song, Hua Yue;Choi, Seung Won
    • Journal of Korea Society of Digital Industry and Information Management
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    • 제10권1호
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    • pp.47-53
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    • 2014
  • LTE-Advanced is the evolved version of LTE which is currently in progress at the 3GPP. At present, as the number of smart phone users is rapidly increasing, the demand for ever more capacity is driven largely by video usage and high quality data communication and so on, this let more researchers study about LTE-A all over the world. LTE-A aims to achieve improved service and communication quality over 3G system at the aspect of throughput, peak data rate, latency, and spectral efficiency. Among various features in LTE-A, the multi-user MIMO(MU-MIMO), in which the base station transmits several streams to multiple receivers, has expected to give better quality for system. In this paper, we investigate performances of various types of downlink receivers with fixed number of antennas. we first review the development process from LTE to LTE-A. Second we introduce TM9 which is adopted in Rel.10 for MU-MIMO system, including the MU-MIMO system model and the explanation on the algorithm used in system. We also have brief introduction about sub-blocking in turbo decoding, finally we compare the performance between the uncoded case and coded case which is using turbo encoding.