• Journal of Information Technology Services
• /
• v.10 no.2
• /
• pp.309-327
• /
• 2011

Even though several methodologies for SOA(Service Oriented Architecture) have been proposed, in practical aspects most of them have some problems since they fail to propose specific policies in definition and identification of a service. This paper proposes a service modeling methodology. SOMO(Service Oriented Modeling using Ontology), which draws proper services in the process of defining and identifying services. SOMO defines a service ontology based on service definition and characteristics in SOA. The service drawing process consists of 3 steps : requirement analysis, service identification, and service definition. SOMO is expected to increase the degree of reuse and facilitates the definition and search of services by using service ontology. In addition, it clearly allows the definition and identification of services, satisfying the user requirements.

• KCI Concrete Journal
• /
• v.12 no.2
• /
• pp.3-10
• /
• 2000

A computer program, named NEO-PCBRG, for the analysis and design of prestressed con-crete(PSC) bridges was developed using the finite element method. NEO-PCBRG can predict the response of PSC bridges throughout the various stages of construction and service. NEO-PCBRG has both pre- and post-processing capabilities. Pre-processing refers to all the neces- sary steps required to prepare a virtual prototype, more commonly termed a varied model for analysis. Post-processing here stands for the step in which the results from the analysis are reviewed and interpreted. In order to allow for the easy and convenient execution of the entire procedure, NEO-PCBRG was developed using computer graphics in the Visual Basic pro- gramming language. In conclusion, this study presents a new software architecture for analy-sis using the user-oriented design technique.

• The KIPS Transactions:PartC
• /
• v.11C no.5
• /
• pp.613-620
• /
• 2004

Traditionally, simulation method was used to test and evaluate the performance of communication protocol or functional elements for mobile communication service. In this Paper, PCSsim(Personal Communication System Simulator) was realized that can evaluate and review the call process of mobile communication service or to predict its performance by using the object-oriented simulation platform. PCSsim can simulate the base station and mobile host by considering the user's mobility, call generation rate and call duration time. In this paper, based on the simulation, presented the simulation results of hand-off generation ratio according to call generation, user's moving speed and call duration time both in residence area and commercial area, and it was confirmed that the hand-off rates in simulation and actual service environment have similar features. PCSsim can be used in adjusting the characteristics of base station fellowing the dynamic hand-off buffering or the characteristics of user's call in the design stage, and also can be used in building new mobile communication network by reflecting the characteristics of region where the base station is located and the mobility of the user.

• Journal of Korean Institute of Industrial Engineers
• /
• v.40 no.1
• /
• pp.135-139
• /
• 2014

In a connection-oriented packet switching network, the data communication starts after a virtual circuit is established between source and destination. The virtual circuit establishment time includes the queue waiting times in the direction from source to destination and the other way around. We use this two-way queueing delay to evaluate scheduling policies of a packet switching processor through simulation studies. In this letter, we also suggest user testing functions for the packet switching processor to manage virtual circuits. By detecting error causes, the user testing helps the packet switching processor provide reliable connection-oriented services.

• Journal of The Korea Institute of Healthcare Architecture
• /
• v.21 no.4
• /
• pp.27-36
• /
• 2015

Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.

• The Journal of the Korea Contents Association
• /
• v.19 no.12
• /
• pp.440-451
• /
• 2019

Smart City is a future-oriented city that provides users with desired services through various devices anytime and anywhere using Information and Communication Technologies (ICTs). In order to provide the smart city service desired by the user, the user-oriented design concept should be based on above all. The design and development process must be based on the opinions and needs of everyone involved and needs to ideally reflect all user information and feedback, including users, designers and stakeholders at all levels. Participatory design approaches can be seen as an attempt to better understand and engage real users, and they are essential and important to create more appropriate and user-friendly smart-city services. This study has recognized the importance of developing a smart city service from the viewpoint of user - centered design and examined the methodology of design thinking and service design process for smart city service development. User - centered design concept model for smart city service design was designed, and serviceability case developed based on concept model was verified.

• Asian Journal of Business Environment
• /
• v.7 no.4
• /
• pp.17-25
• /
• 2017

Purpose - The purpose of this study is to present a framework for determining the most appropriate business model for e-learning. Research design, data, and methodology - The Electronics Branch of Azad University has been elected as a case study in this research. This study conducted using a descriptive method. The information was obtained using interviews with experts including managers, faculty and students at the Electronics Branch of Azad University. Results - Three service-product system (product oriented system, use an oriented and result oriented system) approaches determined a framework for the formation of a portfolio. This portfolio is including three types of e-learning business models. Examining the relevant characteristics, correspondence of behaviorism learning theory with a product-oriented approach, correspondence of cognitivism theory with a user-oriented approach and in finally match correspondence of constructivist learning theory with a results-oriented approach which is evident. Conclusions - After reviewing the literature on the fields of e-learning, business model and product - service systems, we have achieved three types of e-learning business models. Then the variables in any of the business models were defined by using business model canvas tool and thus a portfolio consisting of three types of e-learning business model canvas was obtained.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.19 no.1
• /
• pp.57-76
• /
• 2023

This study analyzes the factors and effects on the users' intention to switch from contact center-oriented to AI chatbot-oriented customer services by combining Push-Pull-Mooring Model and provides insights for companies considering the adoption of AI chatbots. To test the model, we surveyed users with experience using chatbots at least once across different age groups. Finally, we analyzed 176 cases for the analysis using IBM SPSS Statistics and SmartPLS 4.0. The results of hypotheses testing rejected the hypotheses for variables of inconsistent quality and low availability of push factors and low switching cost of mooring factor while accepting the hypotheses for the tardy response of push factors and all pull factors. Therefore, these findings provide important implications for researchers and practitioners who wish to conduct research or adopt AI chatbots. In conclusion, users do not feel inconvenienced by the contact center-oriented service but also perceive high trust and convenience with AI chatbot-oriented service. However, despite low switching costs, users consider chatbots a complementary tool rather than an alternative. So, companies adopting AI chatbots should consider what features the users expect from AI chatbots and facilitate these features when implementing AI chatbots.

• Journal of the Korean Association of Geographic Information Studies
• /
• v.14 no.1
• /
• pp.49-58
• /
• 2011

Recently, GIS(Geographic Information System) has been developed to personalized service for providing the specialized services that is aimed to personal user based on mobile communication. The existing GIS system provides comprehensive and simple information but GIS System for personalized service must provide the adjustive information through the personal interest profile based on POI(PoInt of Interest). This paper describes the intelligent retrieval geographical information service module for providing personal oriented geographic information service. Our proposal model consists of user preference profile, acquisition of POI through hybrid network (Wireless LAN, CDMA), service platform and implementation of prototype system. Implementation model can apply to the life information service like restaurant, oil station, convenient store and etc.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.24 no.3
• /
• pp.13-26
• /
• 1999

Recently, information technology and information system(IS) are rapidly diffused throughout the world. In the global competitive environment, the success of IS becomes the important one among the critical success factors(CSF) of the firm. For achieving it, the firm must continually involve itself in the quality evaluation and improvement of IS. The quality concept was changed into the customer-oriented quality one. There is no exception to the quality of IS. In the past, IS quality was determined by the IS developer or IS department offering service. Now it is evaluated by the user of IS service, and then the customer-oriented user satisfaction becomes an important issue. The purpose of this study is to develope the total quality evaluation model of IS through TQM approach. First, all success factors of the domestic IS are extracted from the foreign and domestic literatures of IS success factors contained the technical and behavioral aspects. And the extracted factors are classified with evaluation levels for quality evaluation and developed into a total quality evaluation model. Finally the model usefulness is analyzed.