• Management & Information Systems Review
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• v.25
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• pp.371-386
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• 2008

In this study, the hypothesized model of internet user satisfaction in e-commerce environment is developed and the relationships among constructs in the model are examined. A Confirmatory factor analysis is employed to analyze the relationships between the multiple dependent variables and independent variables.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.49 no.5
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• pp.77-83
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• 2012

The importance of mobility management is becoming to be one of the upcomming issues to be addressed to provide the converged services and the convergence of the heterogeneous network environments. In this paper, the new user mobility management scheme which can be utilized to model the user's mobility behaviors for interworking with heterogeneous overlay convergent networks under the time-varying radio propagation environment has been proposed. Thus user mobility management scheme based on user mobility model is considered in order to optimize the dwell time of users in the overlay convergent networks. This Mobile IP user mobility management will be very useful to model the user mobility behaviors and can be used to estimate the signaling traffic and frequency spectrum demands for massive data transfer for the heterogeneous overlay convergent networks.

• Journal of Information Technology Services
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• v.20 no.6
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• pp.17-43
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• 2021

Currently, various discussions are underway to establish a more advanced management system for public rental housing. Also, it calls for improvement methods for problems arising in management of the current rental housing system. In this regard, this study aims to evaluate determinants that affect user acceptance intention of blockchain technology to implement a new system that complements drawbacks of the current public rental housing system. The study uses the Unified Theory of Acceptance and Use of Technology (UTAUT) as a theoretical model; the study model utilizes three UTAUT variables -performance expectancy, social influence, and Facilitating conditions-, applies security, availability, and reliability that are perceived from blockchain technology as external parameters to facilitate understanding of user acceptance intention of blockchain technology, and evaluates whether innovativeness can regulate the influence of performance expectancy, social influence, and Facilitating conditions on user acceptance intention of blockchain technology. Based on the significant survey result where 274 IT technicians participated, the study applies structural equation modeling to explore structure of user acceptance intention in the blockchain-based management system for public rental housing. As a result, security-reliability and availability are found to factors as determinants for user acceptance intention, affecting implementation of the public rental housing management system, while innovativeness shows no significant statistical results related to regulation effect. This study has implications in that it understands characteristics of blockchain and empirically analyzes the relationship between the characteristics and acceptance intention to enable blockchain's contribution to activate the public rental housing management system in the future.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.4
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• pp.135-159
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• 2021

This study aims to analyze communication and experiences between public libraries and to identify these factors affect user satisfaction. Customer experience management (CEM), which is currently used in various fields of management and marketing, was applied to segment and analyze user experiences. After reviewing CEM research in marketing and management to derive user experience points, set physical environment, human factors, communication, and service as independent variables, emotional pleasure as parameters, and user satisfaction as dependent variables. Based on this, questionnaire items were constructed. The survey method was conducted in two ways, online and offline (face-to-face), and statistical analysis was performed based on a total of 60 questionnaires collected. The results indicate the higher the user's experience with the physical environment and convenience, the higher the satisfaction level, but library accessibility had no significant effect. In addition, library staff attitude and problem-solving ability had a great influence on user satisfaction, and problem-solving ability had a more important influence than kindness and emotional pleasure was found to have an mediating effect.

• KIPS Transactions on Computer and Communication Systems
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• v.12 no.7
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• pp.217-226
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• 2023

As the use of shared electric kickboards is rapidly increasing, there are many cases of illegal parking of shared mobility. In order to solve this problem, local governments are taking measures such as towing illegally parked shared electric kickboards, but user management is not considered and the methods are inefficient. Accordingly, in this paper, we propose a blockchain-based shared electric kickboard user management model. The shared electric kickboard is equipped with a camera sensor and GPS that can check the parking status, and when the user ends the use of the shared electric kickboard, information on the parking status is collected through the installed sensors and the shared electric kickboard company You can check if the user has parked correctly. In addition, trust points are given according to the user's parking history and incentives are provided according to the trust points, inducing users to return the shared evangelism kickboard correctly. The information is shared through the consortium blockchain in which shared electric kickboard companies participate, enabling integrated user management of shared electric kickboard companies.

• The Journal of Information Systems
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• v.32 no.3
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• pp.1-17
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• 2023

Purpose The proliferation of data on the internet has created a need for innovative methods to analyze user satisfaction data. Traditional survey methods are becoming inadequate in dealing with the increasing volume and diversity of data, and new methods using unstructured internet data are being explored. While numerous comment-based user satisfaction studies have been conducted, only a few have explored user satisfaction through video and audio data. Multimodal sentiment analysis, which integrates multiple modalities, has gained attention due to its high accuracy and broad applicability. Design/methodology/approach This study uses multimodal sentiment analysis to analyze user satisfaction of iPhone and Samsung products through online videos. The research reveals that the combination model integrating multiple data sources showed the most superior performance. Findings The findings also indicate that price is a crucial factor influencing user satisfaction, and users tend to exhibit more positive emotions when content with a product's price. The study highlights the importance of considering multiple factors when evaluating user satisfaction and provides valuable insights into the effectiveness of different data sources for sentiment analysis of product reviews.

• Asia pacific journal of information systems
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• v.10 no.2
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• pp.51-69
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• 2000

Recently, as business problems become more complicated and require more precise quantitative results, large-scale model management systems are increasingly in demand for supporting the decision-making activities. In addition, as distributed computing over networks gains popularity, departmental computing systems are gradually adopted in an organization to facilitate collaboration of geographically dispersed multiple departments. In departmental collaborative model management systems, multiple departments share common models but approach them with different user-views depending on their departmental needs. Moreover, the shared models become evolved as their structures and the corresponding data sets change due to the dynamic nature of the operating environment and the inherent uncertainty associated with the problems. In such capacity, providing the multiple departmental users with synchronized and consistent views of the models is important to improve the overall productivity. In this paper, we propose a collaborative model management framework for coordinating model change and automatic user-view update in a departmental computing environment. To do so, we describes changes in the model and their effects occurred in departmental model management environments and identifies the constructs and processes for maintaining the consistency between a shared model and its departmental user-views. Especially, in this framework, generic model concept was adopted for accommodating diverse mathematical models in a uniform way in a modelbase and object-oriented database management systems(ODBMS) for combining the model management constructs and automatic user-view update mechanisms in a single formalism. A prototype object-oriented modeling environment was developed using an ODBMS called ObjectStore and $C^{++}$ programming language on Windows NT.

• The Journal of Society for e-Business Studies
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• v.12 no.3
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• pp.107-131
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• 2007

Due to an increase of the importance of E-catalogue on electronic commerce, E-catalogue systems have been prevailing for their production and efficient management around Web environment. In this study, we categorize service factors off-catalogue systems into three aspects contents-providing, user participation, and system management, and we measure their impacts on user satisfaction. The results of the study show that richness, design, trust, interaction, function of transaction management, system extensibility, system stability, and security have been found out to be significant factors to affect user satisfaction.

• Journal of Korean Society for Quality Management
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• v.48 no.2
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• pp.283-296
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• 2020

Purpose: This study examined the importance and satisfaction of consumer's perception of the information delivery format of products and services required and recommended by KS A ISO / IEC Guide 13: 2003 and KS A ISO / IEC Guide 37: 2003. Methods: In this study, the importance and satisfaction of clarity, principles of information transfer, how to use expressions and technical terms, and technical terms, warning signs, and durability were investigated. Results: The t-test analysis of the importance and satisfaction of the Writing Rules of the product user guide showed that all items had statistically significant differences. The importance of the writing rules of the product user guide for the use of the product was in the order of warning signs (4.423), how to use expressions and technical terms (4.215), principles of information transfer (4.163), clarity (3.914), and finally durability (3.851). Conclusion: Among the 'explanation,' 'instruction' and 'warning' functions of the Product User Guide, the consumer uses the manual to identify the inherent dangers and misuse of the product. Besides, since the life of the product is prolonged, the Product User Guide also needs to improve the quality of the cover or paper so that it can use for a long time.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.49 no.6
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• pp.83-89
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• 2012

In this paper, the new user mobility management scheme which can be utilized to register user's location for interworking with heterogeneous overlay convergent networks under the time-varying radio propagation environment has been proposed. Thus the user mobility management can be considered in order to model and to evaluate the behaviors of users in the overlay convergent networks. This mobility management scheme will be very useful in characterizing the user mobility behaviors and can be used to estimate the signaling traffic and frequency spectrum demands for massive data transfer for the heterogeneous overlay convergent networks.