• Title/Summary/Keyword: User Complaints

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Management of Automated Vacuum Waste Collection Systems in Suburban Apartment Complexes (신도시 아파트단지의 생활폐기물 자동집하시설 운용 및 관리실태)

  • Oh, Jeongik;Lee, Hyunjeong
    • Journal of Korean Society of Environmental Engineers
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    • v.38 no.2
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    • pp.56-62
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    • 2016
  • The purpose of this research is to explore both on-site manager's and resident's assessment of the Automated Vacuum Waste Collection System (AVWCS) in suburban apartment complexes. In doing so, a self-administered questionnaire survey was conducted in 10 districts and their 11 apartment complexes in the Seoul Metropolitan Area. The main findings can be summarized as follows: the managers considered the AVWCS to be economically efficient and environmentally fiendly, and suggested that the system be managed in a more professional way, with an advanced technology and by more qualified technicians. The recommendation was related to residents' complaints and frequent mechanical failures frequently occurring in waste inlets and waste transport piping of the system. For residents using the system, the system was satisfactory, and should be necessarily improved with more user-friendly features. Further, most comments made by the residents were relevant to waste inlets such as safety, cleanliness, prompt repair, odor reduction, waste separation. It's of significant to train residents with how to properly use the system, which is expected to substantially fall a number of residents' complaints. Therefore, both professional management of AVWCS and regular workshops on how to utilize it are crucial in order to heighten its strengths.

A Study on the Improvement and the Survey Study on the Complaints of People with Disabilities in the Use of Disabled Car (복지차 이용 시 장애인의 불편사항 조사와 개선방안 연구)

  • Rhee, Kum Min;Kim, Dong Ok
    • 재활복지
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    • v.17 no.4
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    • pp.339-370
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    • 2013
  • This study is to suggest necessary improvements of inconvenient elements as well as the ergonomic design standard to develop disabled cars by evaluating the types of needs and observing the behavior characteristics on their car use and the survey on the complaints of the disabled drivers and their guardians in the use of disabled car. The results of this study are as follows. First, both the disabled drivers and their guardians are found to feel high inconvenience and low satisfaction with the cars they use now. Second, the disabled owner-drivers also answered in a same way as guardians. They find the most difficulty in moving the supporting equipment to get into and out of a car. Both the owner-drivers with disabilities and guardians complained of lack of handiness they face when they wear the seat belts and sitting on the seats. In view of this, a disabled car to be developed should have ergonomic design for its seats and the safety of the seatbelt as well as trouble-free supporting equipment helping them move. Third, rather than owner-drivers with handicaps, guardians expressed more difficulties and less contentment with the cars for the disabled, which is reckoned to lead to the changes of perspectives on development of cars for the disabled breaking away from existing viewpoints focusing on the accessibility to the vehicles. Fourth, both owner-drivers and guardians showed higher interests in driving and other safety and convenience measures than in using supporting equipment to get into and out of vehicles, implying that rather than the accessibility to get into and out of a car, convenience should primarily be taken into account for the design of the disabled car. Fifth, the auto-manufacturer is to give prior thought to user convenience when developing a car in practice. For this, the developer may have the disabled car users join the process of development as well as asking experts for help and participation.

A Study on Quantitative Security Assessment after Privacy Vulnerability Analysis of PC (PC의 개인정보보호 취약점 분석과 정량화된 보안진단 연구)

  • Seo, Mi-Sook;Park, Dea-Woo
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2012.05a
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    • pp.456-460
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    • 2012
  • Privacy Protection Act of 30 March 2012 was performed. In general, personal information management to enhance security in the DB server has a security system but, PC for the protection of the privacy and security vulnerability analysis is needed to research on self-diagnosis. In this paper, from a PC to search information relating to privacy and enhance security by encrypting and for delete file delete recovery impossible. In pc found vulnerability analysis is Check user accounts, Checking shared folders ,Services firewall check, Screen savers, Automatic patch update Is checked. After the analysis and quantification of the vulnerability checks through the expression, enhanced security by creating a checklist for the show, PC security management, server management by semi-hwahayeo activates. In this paper the PC privacy and PC security enhancements a economic damage and of the and Will contribute to reduce complaints.

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Survey of Brassiere Related Clothing Tendency for Mastectomy Patients (유방절제 환자의 브래지어 착용 관련 의생활 분석연구)

  • Kim, Youn Joo;Koo, Da Som;Nam, Yun Ja;Seo, Kwan Sik;Lee, Eun Shin;Noh, Dong Young;Cho, Kyu Jin
    • The Korean Fashion and Textile Research Journal
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    • v.21 no.6
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    • pp.800-812
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    • 2019
  • Secondary diseases that occur during the rehabilitation of breast cancer survivors are factors that can negatively change the physical and psychological state of the patient. The rehabilitation after treatment of breast cancer survivors is an important process to prevent cancer recurrence and increase the survival rate because a negative psychological state significantly impacts the long-term survival rate. This study identifies user requirements for the development of functional bras for mastectomy patients in Korea. Participants included 133 patients with one or more breasts removed due to breast cancer and an average age of 53.2 years (53.21 ± 7.57 years, minimum 33 years, maximum 69 years). Women in their 50s had the highest participation rate of 48.9%. Most maintained the same bra size before surgery; however, some experienced changes in bra size because they are not irritated by wounds caused by surgery. Therefore, it is important to pay attention to material when designing a functional bra because it can irritate the surgical site. Only about 41.4% of bras were worn by breast cancer patients because of price burden and lack of education, not complaints related to clothing design and wearability or body shape. Most purchases at hospitals or medical institutions require consultation with a specialist who provides information about a bra mainly at the hospital. The most important considerations when buying a breast cancer bra were size, fit and shape stability.

A Feasibility Study of Public Libraries Remodeling: Focusing on Busan Metropolitan City (공공도서관의 리모델링을 위한 타당성 연구 - 부산광역시교육청 공공도서관을 중심으로 -)

  • Rho, Jee-Hyun;Lee, Eun-Ju;Cho, Yon-Wan
    • Journal of Korean Library and Information Science Society
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    • v.48 no.4
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    • pp.209-233
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    • 2017
  • Old-age public libraries constructed in the 1970s and 1980s are exposed to safety problems and user complaints due to facility aging. For this reasons, demands and in-depth discussions for the remodeling of old public libraries are on the rise. The Korean Committee on Library and Information Policy has set this issue as a major initiative, and local governments are also interested in establishing an action plan. The purpose of this study is to analyze the feasibility for remodeling of 8 obsolete public libraries in Busan metropolitan city. In details, this study analyzes the libraries that need to be remodeled with the reasonable grounds, and suggests in what order and manner the remodeling should proceed. The data were collected from literature review, on site field survey, and questionnaire survey targeting librarians and library users. The final conclusions were verified through working-level meetings and experts' advise.

The suggestion of tunneling information and detail requirements for EPB shield machine design (토압식 쉴드TBM 장비설계를 위한 설계항목과 세부 요구사양의 구성에 관한 제안)

  • Kim, Ki-Hwan;Kim, Hyouk;Kim, Seong-Cheol;Kang, Si-On;Mun, Cheol-Hwa
    • Journal of Korean Tunnelling and Underground Space Association
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    • v.22 no.6
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    • pp.611-622
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    • 2020
  • Recently, tunneling projects using shield TBM are increasing in Korea, but the information of client for machine design and manufacturing considering the characteristics of the tunneling phase is not formal, and it is difficult to optimized machine for suitable tunneling works. This paper suggest as for reference the required terms that can be used in Korea on the design items and detailed requirements for ordering of EPB shield TBM based on overseas case study. It would be hope that the TBM user can request the overall tunneling plan and required machine specification when ordering TBM, and the TBM supplier can design and manufacturing that is clear condition and suitable machine for the successful project, so that there are no residential civil complaints and for safe tunneling as well, shield TBM tunneling method will be activated.

Power Generation and Control System Using Differential Pressure of District Heating Pipeline in a Substation (지역난방 사용자기계실 내 열수송관 차압을 이용한 발전 및 제어 기술)

  • Kim, Kyung Min;Park, Sung Yong;Oh, Mun Sei
    • Journal of Energy Engineering
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    • v.26 no.3
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    • pp.90-96
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    • 2017
  • When the hot water is supplied through the district heating (DH) pipeline, a pressure differential control valve (PDCV) protects the DH user equipment from the high pressure DH water and helps to supply DH water to long distance. It also controls the temperature and adjust the pressure in the main district heating pipeline. However, cavitation occurs in PDCV due to the use of high pressure DH water. It causes frequent failures and many problems. It also causes energy loss and complaints to both operators and users. In order to solve these problems, we will introduce the energy saving technology to replace the primary side PDCV with hydraulic turbine, convert the differential pressure into electricity, and utilize electricity as the power of the secondary side pump.

Interactive Morphological Analysis to Improve Accuracy of Keyword Extraction Based on Cohesion Scoring

  • Yu, Yang Woo;Kim, Hyeon Gyu
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.12
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    • pp.145-153
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    • 2020
  • Recently, keyword extraction from social big data has been widely used for the purpose of extracting opinions or complaints from the user's perspective. Regarding this, our previous work suggested a method to improve accuracy of keyword extraction based on the notion of cohesion scoring, but its accuracy can be degraded when the number of input reviews is relatively small. This paper presents a method to resolve this issue by applying simplified morphological analysis as a postprocessing step to extracted keywords generated from the algorithm discussed in the previous work. The proposed method enables to add analysis rules necessary to process input data incrementally whenever new data arrives, which leads to reduction of a dictionary size and improvement of analysis efficiency. In addition, an interactive rule adder is provided to minimize efforts to add new rules. To verify performance of the proposed method, experiments were conducted based on real social reviews collected from online, where the results showed that error ratio was reduced from 10% to 1% by applying our method and it took 450 milliseconds to process 5,000 reviews, which means that keyword extraction can be performed in a timely manner in the proposed method.

Implementation of Scenario-based AI Voice Chatbot System for Museum Guidance (박물관 안내를 위한 시나리오 기반의 AI 음성 챗봇 시스템 구현)

  • Sun-Woo Jung;Eun-Sung Choi;Seon-Gyu An;Young-Jin Kang;Seok-Chan Jeong
    • The Journal of Bigdata
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    • v.7 no.2
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    • pp.91-102
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    • 2022
  • As artificial intelligence develops, AI chatbot systems are actively taking place. For example, in public institutions, the use of chatbots is expanding to work assistance and professional knowledge services in civil complaints and administration, and private companies are using chatbots for interactive customer response services. In this study, we propose a scenario-based AI voice chatbot system to reduce museum operating costs and provide interactive guidance services to visitors. The implemented voice chatbot system consists of a watcher object that detects the user's voice by monitoring a specific directory in real-time, and an event handler object that outputs AI's response voice by performing inference by model sequentially when a voice file is created. And Including a function to prevent duplication using thread and a deque, GPU operations are not duplicated during inference in a single GPU environment.

A Study on the Imporvement of Wireless Internet Service Tariff Scheme. (무선인터넷 데이터 서비스 과금 체계 개선 연구)

  • Min, Gyeong-Ju;Kim, Jeong-Ho;Park, Jin-Yang
    • Journal of the Korea Computer Industry Society
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    • v.5 no.9
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    • pp.1101-1110
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    • 2004
  • In the first quarter of 2004, there were about 1 billion 348 million mobile phone users worldwide with a penetration rate of only 29%. Korea ranks among the highest in the use of mobile communication, having over 36 million mobile phone subscribers with a mobile phone penetration rate of 75% as of May 2004. Since the introduction of wireless Internet service in May 1999, the number of subscribers rose to 34.5 million with 95.3% of the total mobile phone subscribers using wireless Internet services in May 2004, largely due to continued investments by telecommunication service providers, improvement of mobile handsets (color and digital camera phones) and implementation of policies on mobile number portability. In the Korean wireless Internet market, there are many user complaints since the service providers are competing with each other through TV commercial sales and phone discounts rather than improving their call quality, services and billing systems. therefore there is a growing need to improve the billing systems through means such as the implementation of reasonable payment plans according to consumer use, development of a wireless Internet billing system that can predict the number of users and establishment of pricing standards for controlled data (head, tail, etc...) as well as menu information by testing the texts. multimedia, video and other types of content provided by the three major mobile communication companies. The purpose of this study is to promote wireless Internet services and protect user rights by proposing a reasonable way to improve the billing systems for wireless Internet services after conducting a comparative analysis of file size and billing data of each of the service providers through a verification test on a packet billing system for wireless Internet services.

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