• Title/Summary/Keyword: User's satisfaction

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Effect of the Attributes of Selection Toward Family Restaurants on the Consumer's Satisfaction and Intention of Revisiting the Restaurant Among Single Workers in Their 20's -Focusing on Lifestyle and Motives- (20대 미혼직장인의 패밀리레스토랑 선택속성이 소비자만족 및 재방문의도에 미치는 영향 -라이프스타일 및 이용동기를 중심으로-)

  • Kim, Young-Sook;Sim, Mi-Young
    • Korean Journal of Human Ecology
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    • v.19 no.1
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    • pp.103-117
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    • 2010
  • The purpose of this study was broken down into four sections. First, this study identified both single workers' lifestyles and their motives for going to restaurants. The study classified the consumers and then confirmed the attributes of selection that the consumers considered important when eating out at family restaurants. Second, the study analyzed the consumers' lifestyles, motives for going to restaurants (user motive), and the attributes of selection for the restaurant. Third, the study analyzed how the attributes of selection toward the family restaurant affect the consumer's satisfaction and the consumer's intention of revisiting the restaurant. Fourth, the study analyzed how consumer satisfaction affects the intention to revisit the family restaurant. After the execution of the aforementioned four steps, the study was successful in meeting its purpose: to provide information to enhance the satisfaction of the consumer and to provide foundation material for consumer policy. In regards to the analytical method, this study performed a Frequency Analysis, Factor Analysis, Reliability Analysis, Cluster Analysis, ANOVA Analysis, and Multiple Regression Analysis. The analytical results from the study are as follows. Lifestyle was categorized into 4 factors and 4 clusters. User motive was grouped into 3 factors and 4 clusters. The attributes of selection for family restaurants were categorized into 4 factors. Based on the lifestyle cluster, the attributes of selection for family restaurants showed a statistically significant difference. In addition, based on the cluster of user motive, the attributes of selection for family restaurants showed a statistically significant difference. Lastly, the attributes of selection for family restaurants were found to affect both the intention of revisiting the restaurant and consumer satisfaction after the consumers used the restaurants.

Usability Analysis for Designing Mobile Phones Based on Universal Design for the Elderly (노인층을 고려한 범용디자인 휴대폰 설계를 위한 사용성 분석)

  • Yim, Jang-Bin;Park, Min-Yong
    • Journal of the Ergonomics Society of Korea
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    • v.24 no.1
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    • pp.47-53
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    • 2005
  • The purpose of this study was to evaluate performance and subjective satisfaction of mobile phone's interface elements considering the elderly users. First, mobile phone's interface elements were outlined recent foreign and domestic studies. Then, final three mobile phone's interface elements were determined by expert rating, AHP analysis, and questionnaire analysis. Objective and subjective measures were then used to determine the effects of several specific design parameters and aging differences on performance of mobile phones. In this experiment, 38 subjects and 4 independent variables were used to measure task completion time and user's subjective satisfaction. The statistical analyses indicated significant aging differences between older people and younger people in terms of keypad type and bell sound level in performance. Significant aging differences were also found for user subjective satisfaction. It is suggested that some major results from this study be used to develop mobile phone design guidelines that are more usable and accessible for most users, particularly for older users.

Effects of the KMS Adoption Factor and the Compensation Factor on the Business Performance of Public Organization (공공분야의 지식관리 시스템 도입요인과 보상요인이 성과에 미치는 영향)

  • Ku, Byeong-Kwan;Yi, Seon-Gyu
    • The Journal of the Korea Contents Association
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    • v.12 no.10
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    • pp.418-429
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    • 2012
  • In this research, we analyzed empirically whether the valuation and compensation factor being moderating variable played the role of adjuster between KMS adoption factor(organizational factor, knowledge Informational factor, user factor) and business performance. The results of this research are as follows. First, The valuation and compensation factor affects the usage of KMS in case of organization's flexibility, trust, suitability of knowledge, degree of functional provision and perceived benefit. But it does not affect the usage of KMS in case of easiness of usage and user expertise. Second, The valuation and compensation factor affects the user's satisfaction of KMS in case of organization's flexibility, trust, degree of functional provision and user expertise. But it does not affect the user's satisfaction of KMS in case of suitability of knowledge, easiness of usage and perceived benefit.

Factors Influencing the Post Acceptance Behavior of User in the Internet Banking (인터넷 뱅킹 사용자의 수용 후 행동에 영향을 미치는 요인)

  • Chung, Young-Soo;Jung, Chul-Ho
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.404-414
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    • 2010
  • The primary purpose of this paper is to identify the influencing factors on the post acceptance behavior of user in internet banking. For this purpose, a research model and hypotheses are developed based on the relevant literature reviews. Data have been collected from 248 users who have used internet banking and the research hypotheses were tested by covariance structural model analysis. The results of this empirical study are summarized as follows. First, security, confirmation, and perceived ease of use have positive influence upon user's perceived usefulness. Second, security, economy efficiency, and confirmation have positive influence upon user's satisfaction. Third, loyalty incentives have positive influence upon continuance intention. Lastly, user's perceived usefulness have positive effect on the satisfaction, and user's perceived usefulness and satisfaction positively related to continuance intention in internet banking. The findings have significant implications for internet banking service providers.

The Relationships between Information Systems Implementation Performance and User Attitude, User Education and Training - Focused on Corporation D - (사용자 태도 및 교육훈련과 정보시스템 실행 성과간의 관계 - D사를 중심으로 -)

  • Lee, Jong-Koo;Lee, Dong-Man;Chang, Myung-Hee
    • Journal of the Korean Association of Geographic Information Studies
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    • v.1 no.1
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    • pp.70-85
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    • 1998
  • This study intends to identify the effects of user attitude, user education & training on the information systems implementation performance. In order to obtain data, survey questionnaires were distributed to the users of 'D' company, the major findings can be summarized as follows. First, it's suggested from the analyses that user attitude and user education & training independently have statistically significant effects on information systems implementation performance. Second, it's revealed that even though the interaction effects by both user attitude and user education & training have positive effects on the level of usage, but have no statistically significant effects on satisfaction level. Based on these results, it's recommended to convert user attitude favorably toward user environment and to increase the level of user education & training, in order to promote information systems implementation performance. Especially, differentiated user education & training are highly recommended.

The Effect of the Qualities of Special Transportation Services on the Image of the Organization through User Satisfaction and User Value (지방정부 특별교통 서비스품질이 이용자만족도와 이용자가치를 통해 기관이미지에 미치는 영향)

  • Kim, Jongeok;Hwang, Changyu
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.14 no.3
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    • pp.127-144
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    • 2018
  • The differentiation of this study is largely based on the above discussion. First, I would like to examine the main factors that affect the image of the local government's special transport agencies in terms of users and suggest strategic options for promoting the local government's special traffic. Second, a public service approach is very necessary considering the concept of new public transport such as local government special transport, individual use experience and social impact. The purpose of this study is to demonstrate the characteristics of local government special traffic through the five important factors of the service quality which are not capable of objectively measuring the characteristics of the service.

A study on the effect of traffic information satisfaction & expansion by the attitude on traffic information media using the Structural Equation Modeling (구조방정식모형을 이용한 교통정보 제공수단에 대한 태도가 교통정보 만족도와 확장에 미치는 영향에 관한 연구)

  • Kim, Kyung-Bum;Hwang, Kyung-Soo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.13 no.10
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    • pp.4453-4461
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    • 2012
  • In this study, the effect of traffic information satisfaction and expansion by the attitude on traffic information media using the structural equation modeling was evaluated. Research findings showed that the attitude formed by experience with VMS had a positive impact on user satisfaction and expansion on traffic information. Howevr, the expansion on traffic information was not affected significantly. by user satisfaction on traffic information. In other words, If experiences with VMS is positive, higher uset satisfaction on traffic information. In addition, it should be positive to expand traffic information.

Analysis on the Sleep Patterns and Design of System for Customized Deep Sleep Service in Motion Bed Environments (모션 베드 환경에서 맞춤형 숙면 서비스를 위한 시스템 설계 및 수면 패턴 분석)

  • Kang, Hyeon Jun;Lee, Seok Cheol;Jeong, Jun Seo;Cho, Sung Beom;Lee, Won Jin;Lee, Jae Dong
    • Journal of Korea Multimedia Society
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    • v.25 no.8
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    • pp.1109-1121
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    • 2022
  • As the demand for quality sleep increases in modern society, the importance of sleep technology has increased. Recently, development of sleep environment improvement products and research on the user's sleep improvement have been activated. Representatively, user sleep pattern analysis research is being conducted through the existing polysomnography, but it is difficult to use it in the sleep environment of daily life. Therefore, in this paper, we propose a system design that can provide a customized deep sleep service to users by detecting sleep disturbance factors in a motion bed environment. In order to improve the user's sleep satisfaction, a logistic regression-based sleep pattern analysis model is proposed and accuracy and significance are verified through experiments. And to improve user's sleep satisfaction, we propose a logistic regression-based sleep pattern analysis model and verify accuracy and significance through experiments. The proposed system is expected to improve the user's sleep quality and effectively prevent and manage sleep disorders.

A Study on the Developmental Direction with Reference to User's Satisfaction of Urban Park -Cases study of Daeshin Natural Park in Pusan City- (도시공원 이용만족도에 기초한 도시공원의 개발방향에 관한 연구 - 부산시 대신자연공원을 사례로-)

  • 임승범
    • Journal of the Korean Institute of Landscape Architecture
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    • v.19 no.3
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    • pp.87-97
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    • 1991
  • The primary purpose of this study is to investigate factors and variables which have significant effects on user's satisfaction with recreational activities in Daeshin Natural Park, thereby establishing directions of development of urban parks. To test the causal models of this research, the data were gathered by self-administered questionnaires form 627 households in Pusan City which were selected by the multi-stage probability sampling method. The analysis of the data primarily consists of two-phase: The first analysis dealt exploratory factor analysis which identified major factors involved in satisfaction with recreational activities in Daeshin Natural Park and the second analysis tested the fit of the causal models of this research by employing LISREL methodology. The factor analysis identified that three factors are involved in satisfaction with recreational actitives. The three factors of satisfaction with recreational activities are facilities for health and phisical exercise, group recreational activity, maintenance activity. The second phase analysis tested the fit of the causal models for satisfaction with recreational activity to the data and identified statistically significant causal linkage among overall satisfaction with Daeshin Natural Park, other endogenous factors and exogenous variables.

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A Study on the Analysis of the User's Degree of Satisfaction in Urban Pedestrian Sidewalk -Case Study of Urban Pedestrian Sidewalk in Taejon City- (도시가로 보행자 공간의 만족요인 분석에 관한 연구 -대전시 도시 가로 보행자 공간을 중심으로-)

  • 김대현
    • Journal of the Korean Institute of Landscape Architecture
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    • v.22 no.3
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    • pp.29-40
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    • 1994
  • The purpose of this study was to investigate factors and variables which have significant effects on satisfaction of urban pedestrian sidewalk in taejon city, and to suggest basic information for urban pedestrian sidewalk. These works consist of two phase; The first, tested the user's degree of satisfaction for 37 spots of pedestrian sidewalk slide and then selected 10 spots slide by the stratified random sampling method. The second, analyzed factors and variables of satisfaction of urban pedestrian sidewalk using the semantic differential scale method, and then processed by mean score, correlation, factor analysis, multiful algorithm. The results were summarized as follows; 1) The relationship between the man group and the woman group was highly correlated as well as between the student group.1 and the student group.2 hense these groups statistically showed no difference in satisfaction ratings. 2) Pedestrian sidewalk width, cleanness, pavement materials and construction condition can be significant variables of satisfaction of urban pedestrian sidewalk. 3) Factors covering the satisfaction of urban pedestrian sidewalk have been found to be Environment of pedestrian sidewalk, Vegetation of pedestrian sidewalk and Form of pedestrian sidewalk. By using the control method for the number of factors, C.P. has been obtained as 62.8%.

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