• Title/Summary/Keyword: Usability Problems

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A Basic Study on the Variability of Indoor Spaces for Local Children's Centers - Focused on the Analysis of Design Guideline - (지역아동센터 실내공간 가변방안을 위한 기초연구 - 디자인가이드라인 사례분석을 중심으로 -)

  • Kim, Mi-Young;Moon, Jeong-Min
    • Journal of the Korean housing association
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    • v.26 no.4
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    • pp.75-82
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    • 2015
  • Although the government has revised the child welfare act, institutionalized the establishment of local children's centers, and given financial support for them, there are a number of problems with respect to their operation. Specifically, one of main problems is their limited space. Diverse problems that go with the arrangement of limited space and usability have occurred, however there are only a few strategies to use limited space flexibly. This study assumed variability as one of the methods to solve spatial problems. As a basic research for the assumption, Analyzing the variable method and characteristics of domestic and foreign child-care facility guidelines was performed trying to take advantage of as a basic data in order to seek a variable scheme of local children centers' indoor space. For this purpose, study analysed the methods and characteristics of variability centering on aspects related to variability which are environmental design elements required by local children's centers as suggested in previous studies. The results are as follows. First, the variability of space should be planned according to activity and time, and consider the methods of division, storage, and other facilities necessary. Second, methods of variability in space can be classified into creating areas and structures that are variable. Third, as a result of analysing the environmental design elements required by local children's centers, this study discovered the following characteristics: multi-purpose usability through a combination of variable devices, transition through a variable space medium and setting up areas and expansion of indoor variability assuming usability through internal and external connections.

A Systematic Method of Hinting Interface Design (체계적인 힌팅 인터페이스 설계 방법의 연구)

  • Lee, Eun-A;Yun, Wan-Cheol;Park, Wan-Su
    • Journal of the Ergonomics Society of Korea
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    • v.25 no.2
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    • pp.125-134
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    • 2006
  • Most users learn new, complex systems through trial-and-error experience rather than referring to the manuals in a cognitive process that is called 'exploratory learning'. While exploring a system, people find prototypical rules for using the system based especially on frequent tasks. The rules are formed from consistent task procedures and well-expected interface elements on the designed system. These rules play the role of the basis of users' knowledge for performing tasks. The decision making to select and apply those rules interacting with an interface can be aided by properly provided hints on the interface. With appropriate hints, users can learn new systems easily and use them with reduced usability problems. This paper first reports an observation of user behavior performing tasks with prototypical interaction rules and finds a sound set of criteria to extract prototypical interaction rules systematically. Two types of hints are defined. Extending hints prompt users to apply prototypical interaction rules beyond well-known tasks. Preventive hints guide users out of possible capture errors by drawing attention to the variation of rules. A systematic and practical method is proposed to identify the opportunities for both types in designing interfaces. It is then verified through a usability test that the proposed method is effective in identifying the locations and types of appropriate hints to reduce or mitigate usability problems.

Usability index evaluation system for mobile WAP service (무선인터넷 서비스 사용성 지수 평가 체계)

  • Park, Hwan-Su
    • 한국HCI학회:학술대회논문집
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    • 2008.02b
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    • pp.152-157
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    • 2008
  • The customer satisfaction of WAP service greatly relies on the usability of the service due to the limited display size of a mobile phone and limitation in realizing UI (User Interface) for function keys, browser, and OS (operating system) Currently, a number of contents providers develop and deliver varying services, and thus, it is critical to control quality level of UI in consistent standards and manner. This study suggests usability index evaluation system to achieve consistent UI quality control of various WAP services. The system adopts both top-down and bottom-up approaches. The former concerns deriving UI design components and evaluation checklists for the WAP, based on the usability attributes and UI principles. The latter concerns deriving usability-related evaluation checklists from the established UI design features, and then grouping them from the viewpoint of usability principles and attributes. This bidirectional approach has two outstanding advantages: it allows thorough examination of potential elements that can cause usability problems from the standpoint of usability attributes, and also derives specific evaluation elements from the perspective of UI design components that are relevant to the real service environment. The evaluation system constitutes a hierarchical structure by networking usability attributes, UI guideline which indicates usability principles for each attribute, and usability evaluation checklist for each UI component that enables specific evaluation. Especially, each evaluation checklist contains concrete contents and format so that it can be readily marked in O/X. The score is based on the ratio of number of items that received positive answer to the number of total items. This enables a quantitative evaluation of the usability of mobile WAP service. The validity of the proposed evaluation system has been proved through comparative analysis with the real usability problems based on the user test. A software was developed that provides guideline for evaluation objects, criteria and examples for each checklist, and automatically calculates a score. The software was applied to evaluating and improving the real mobile WAP service.

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Potentials and Challenges of the Usability of Museum Mobile Applications (박물관 모바일 애플리케이션의 사용성에 대한 잠재력과 문제점)

  • Rhee, Boa
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2015.01a
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    • pp.307-308
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    • 2015
  • The biggest challenge of managing mobile interpretative device is encouraging visitors to have the mobile experience. Thus, in the research of the mobile application of the Leeum, a short orientation session as a treatment was provided to survey participants to make them use of a mobile experience and to solve the problem of hesitancy. Based on the research data, their satisfaction with visiting experience and with using the application appeared to be relatively high. However, several problems such as intrusiveness, isolation, head-down effect and technical problems needed to be improved to have a promising future.

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A Study about Improvement of Web-based Diagnosis-Supplement System Interface for basic academic competencies based on Affordance Theory (어포던스 이론에 근거한 기초학력 진단-보정 시스템의 사용자 인터페이스 개선 연구)

  • Hwang, YunJa;Cha, Hyun-jin
    • The Journal of Korean Association of Computer Education
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    • v.20 no.6
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    • pp.71-81
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    • 2017
  • The purpose of this study was to identify affordance usability problems and to improve an interface on the Web-based Diagnosis-Supplement system from learner's perspective in order to promote to be utilized as an user-friendly system. To address those goals, user testings with 6 students from 4th grade of the primary school and 3rd grade of the middle school were conducted and the firstly improved prototypes were suggested. Then, the suggested prototypes were reviewed by experts and finalized. This study has an implication on the methodology of the usability study by evaluating the system through the Hartson's 3 affordance theory. In addition, it contributes to improving pedagogical effects by the fixing serious affordance usability problems related to main tasks of the system such as the test questions and score visualization and matching between system and real world.

Performance-measure of the domestic web site design (국내 웹 사이트 디자인의 행동적 사용성 측정)

  • Gwak, Ho-Wan;Gwak, Ji-Eun;Kim, Su-Jin
    • Journal of the Ergonomics Society of Korea
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    • v.18 no.3
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    • pp.87-103
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    • 1999
  • The present study employed an experimental usability testing technique to explore cognitive engineering characteristics of WWW. Based on the results of our previous study which employed non-experimental methods such as questionnaire and heuristic evaluation method, this study used a behavioral performance-measurement technique to evaluate the usability of a domestic web-site design. Specifically, we revised the menu and document structure of the original 'Movie-Friend' site to solve the design problems which were extracted from the results of the heuristic evaluation method of our previous study. Exp. 1 compared the relative navigation efficiency of the original frame menu site and the revised pop-up toolbar site, and Exp. 2 compared the toolbar menu site and the revised frame site. As a result of Exp. 1, the revised pop-up toolbar site showed improved navigation efficiency compared to the original site, as indicated by the mean latency and the number of pathways to reach the target page. However, we found no performance difference between the frame site and toolbar site in Exp. 2.

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Assessment of the Usability of e-books for Aged and Young Readers

  • ISONO, Haruo;TAKIGUCHI, Yusuke;YAMADA, Chihiko
    • 한국정보디스플레이학회:학술대회논문집
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    • 2006.08a
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    • pp.1302-1305
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    • 2006
  • We evaluated the usability of two kinds types of recently commercialized e-books through an analysis of their protocols, compared the time required to read an e-book with that for a paper book, and compared text display sizes that were easy to read for aged and young readers, under identical conditions. This showed clear problems with the usability of e-books for aged and young readers. It was found that it took longer for aged readers to read text in an e-book than for young readers, and that the size of text that aged readers found easy to read was different than for young readers.

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A Study on Usability Evaluation for Improving Quality of User Services in CNU Digital Library Website (이용자 서비스의 품질 향상을 위한 웹사이트 사용성 평가에 관한 연구)

  • Lee, Eung-Bong
    • Journal of the Korean Society for Library and Information Science
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    • v.36 no.4
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    • pp.311-329
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    • 2002
  • This study aims to evaluate the usability of XML-based Chungnam National University Digital Library Website. Usability testing are used three method, that is Log File Analysis, Online Questionnaire and Heuristic Evaluation. Log files are analyzed in using WiseLog Enterprise and Hit Analyzer for Enterprise jx 1.5 Beta Version and total 21 items are analyzed and evaluated in using online questionnaire method and heuristic evaluation is inquired by experts of web and information retrieval fields. Finally this paper was suggested some problems and improvements to advance quality of user services in university digital library website in korea.

Usability Analysis and Improvement Plan for Intelligent Speakers in the 4th Industrial Revolution Environment

  • Seong-Hoon Lee;Dong-Woo Lee
    • International journal of advanced smart convergence
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    • v.12 no.4
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    • pp.119-125
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    • 2023
  • Smart home in the 4th industrial revolution environment is where all devices in the home are connected to each other to provide the optimal living environment desired by the user. Artificial intelligence speakers are being used as a way to manage and control all devices used in this environment. The function of an artificial intelligence speaker ranges from simple music playback to serving as an interface that controls and manages all devices in a smart home space. In this study, we investigated and analyzed the usability of artificial intelligence speakers based on the current status of domestic and overseas markets and the survey contents of two organizations (Korea Consumer Agency and Korea Information and Communication Policy Institute (KISDI)). In addition, we investigated and analyzed the usability of artificial intelligence speakers. Based on the results of responses from users from two related organizations, major problems were derived, and major improvement measures, such as discovering new functions and improving voice recognition performance, were also described.

Analysis of User Reviews of Electric Kickboard Sharing Service Using Topic Modeling (토픽 모델링을 활용한 전동킥보드 공유 서비스의 사용자 리뷰 분석)

  • Jung Seung Lee
    • Journal of Information Technology Applications and Management
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    • v.31 no.1
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    • pp.163-175
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    • 2024
  • This study conducts topic modeling analysis on four electric scooter sharing platforms: Alpaca, SingSing, Kickgoing, and Beam. Using user review data, the study aims to identify key topics and issues associated with each platform, as well as uncover common themes across platforms. The analysis reveals that users primarily express concerns and preferences related to application usability, service mobility, and parking/accessibility. Additionally, each platform exhibits unique characteristics and challenges. Alpaca users generally appreciate convenience and enjoyment but express concerns about safety and service areas. SingSing faces issues with application functionality, while Kickgoing users encounter connectivity problems and device usability issues. Beam receives overall positive feedback, but users express dissatisfaction with application usability and parking. Based on these findings, scooter sharing service providers should focus on enhancing application features, stability, and expanding service coverage to meet user expectations and improve customer satisfaction. Furthermore, highlighting platform-specific strengths and providing tailored services can enhance competitiveness and foster continuous service growth and development.