• 광고학연구
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• 제28권6호
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• pp.35-54
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• 2017

최근 실무에서는 기업의 우량고객을 획득하고 유지하는 주요 판매촉진 수단의 하나로 효과적인 고객보상 프로그램의 활용에 대한 필요성이 증대되고 있다. 이러한 보상 프로그램에서 자주 활용되는 방식으로 마일리지나 포인트 제도가 있는데, 해당 프로그램의 마일리지나포인트를 누적하는 과정에서 소비자들이 실제 받게 되는 보상물보다 마일리지 및 포인트 등에집착하는 현상을 매개물 극대화(medium maximization)로 설명하고 있다. 본 연구에서는 고객보상 프로그램을 운영하는 업체의 상품과 보상물 간 상관관계가 존재할수록 노력과 보상 간 관계가 직접적으로 환기될 것으로 판단하여 매개물 효과가 사라질 수 있음을밝히고자 하였다. 실험 1의 결과, 상품과 보상물 간 관련성이 낮은 집단에서는 기존의 매개물 효과가 나타난 반면, 상품과 보상물 간 관련성이 높은 집단에서는 기존의 매개물 효과가 사라짐을확인하였다. 그리고 이러한 효과가 대안 간 가치를 비교하기 쉽고 어려움과 같은 평가용이성에의한 것이 아님을 실험 2를 통해 확인하였다. 실험 2는 매개물 정보 말고도 가격범위 정보를 제공함으로써 객관적인 가치평가가 더 용이한 상황에서도 매개물 효과가 계속 유지되는 것을 확인하였다. 이를 통해 매개물 효과의 영향력 적용범위를 확인하고 판매상품과 보상물 간 관련성이 보상물의 가치 추정 및 매개물 효과에 미치는 효과를 규명하고자 하였다. 이에 따라 기업이 효과적인보상프로그램을 설계하기 위해서는 매개물 극대화 효과가 나타나지 않는 경계조건을 유의하고, 목표에 따른 고객 보상프로그램의 차별적 설계를 가능하게끔 하는데 본 연구의 의의와 시사점이있다.

• 경영과학
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• 제28권2호
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• pp.75-92
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• 2011

This study investigates how cognitive and affective conflict affect performance and social outcomes in the new product situation. We examine the corporate, project, and personal characteristics that determine the level of inter-functional conflict between marketing and R&D. From a survey of Korean high-tech companies, we found : (1) time pressure was positively related to cognitive and affective conflict, (2) joint reward systems, interdepartmental connectedness, and years of education were negatively associated to cognitive conflict, (3) while cognitive conflict was positively related to new product creativity and NPD performance, affective conflict was negatively associated to marketing-R&D integration and perceived effectiveness of the relationship, as well as new product creativity and NPD performance.

• 유통과학연구
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• 제14권7호
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• pp.71-81
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• 2016

Purpose - Because creativity, which is an intangible resource embedded within the company, can offer a competitive advantage, most companies have an interest in promoting creativity among their employees and division(e.g., marketing organization). Creativity renders a sustainable competitive advantage to a firm because it is a strategic resource that is valuable, flexible, rare, and imperfectly imitable or substitutable. Although most companies broadly recognize the importance of creativity, the methods for developing creativity remain elusive. Therefore, the present study investigates how to structure incentives to motivate employees to be more creative and how to develop tools to facilitate creativity. In detail, the present study aimed to examine the relationship between the regulatory focus of marketing organizations(e.g., promotion focus vs prevention focus) and creativity of marketing organizations. In addition, the present study set out to examine the moderating role of interaction of financial reward and creative training in addition to investigating the direct relationship between creativity and regulatory focus in New Product Development(NPD) context. Research design, data, and methodology - The data used to test the hypotheses are drawn from a survey of full time NPD project members(including project manager, designer, engineer, and marketer). The present study utilized data obtained mainly from a database compiled by the Korea Investors Service-Financial Analysis System which provides comprehensive corporate and financial information on firms listed on the Korea Stock Exchange. A study population comprising 1,000 South Korean firms was obtained from this database. We selected 864 firms from the database, and the firms have experiences of new product development project. We collected a total of 162 responses, for a 18.8% response rate. After we excluded 14 questionnaire because of incomplete responses, a total of 148 questionnaire remained(final response rate: 17.1%). Working with a sample of 148 responses in South Korea, hierarchical moderated regression is employed to test research hypotheses(

The relationship between promotion focus and creativity of marketing organization,

The relationship between prevention focus and creativity of marketing organization,

The moderating effect of joint influences(interaction between financial rewards and creativity training) on the relationship between promotion focus creativity of marketing organization,

The moderating effect of joint influences(interaction between financial rewards and creativity training) on the relationship between prevention focus creativity of marketing organization). SPSS 18.0 and AMOS software were used in the data analysis. Results - The empirical study confirmed that promotion focus of marketing organization is positively related to creativity of marketing organization. Also, prevention focus of marketing organization is positively affected to creativity of marketing organization. In addition, the interaction between financial rewards and creativity training moderated the relationship between regularity focus(e.g.), promotion focus vs prevention focus) and creativity of marketing organization. These results suggest that managers can improve the performances of their creative efforts by providing the use of financial rewards and creativity training in combination. Conclusion - Based on results of this study that examine the effects of regulatory focused creative efforts on creativity of marketing organization, promotion focus is helpful with marketing organizations to enhance their service innovation and performance. Prevention focused organization should allow monetary rewards and creativity training to increase their creativity for innovation of new products.

• 산업경영시스템학회지
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• 제41권4호
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• pp.146-159
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• 2018

This study analyzed what premium features significantly affect customer satisfaction and their recommendation, and what factors significantly affect product attributes. In the process, first, the loyalty program and the customer compensation program were studied to determine the impact of the customer satisfaction and recommendation. The study analyzed that quality and design of product properties had significant effects on all factors, but the brand was not significantly affected. Second, while superiority, differentiation and scarcity of luxury items are significant to customer satisfaction but superiority is only significant in relation to recommendation intention. Third, the preceding study shows that the customer compensation program has a significant impact on sales growth, but the study found that it was not for imported luxury car customers. Fourth, if the royalties program is low in awareness, it has been analyzed that the scarcity and customer satisfaction relationships among luxury goods have been adjusted. On the contrary, if there is a high level of awareness, it is analyzed that there is a control effect customer satisfaction and differentiation among luxury brands. In the conclusion, in order to satisfy customers at the import luxury car market, the differentiation of luxury goods by standard index must be strengthened and the brand must be strengthened among the attributes of the product. In addition, by raising awareness of the royalties program, the relationship between differentiation and customer satisfaction can be enhanced.

• Asia pacific journal of information systems
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• 제20권1호
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• pp.141-170
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• 2010

User created content (UCC) is created and shared by common users on line. From the user's perspective, the increase of UCCs has led to an expansion of alternative means of communications, while from the business perspective UCCs have formed an environment in which an abundant amount of new contents can be produced. Despite outward quantitative growth, however, many aspects of UCCs do not meet the expectations of general users in terms of quality, and this can be observed through pirated contents and user-copied contents. The purpose of this research is to investigate effective methods for fostering production of creative user-generated content. This study proposes two core elements, namely, reward and motivation, which are believed to enhance content creativity as well as the mediating factor and users' committement, which will be effective for bridging the increasing motivation and content creativity. Based on this perspective, this research takes an in-depth look at issues related to constructing the dimensions of reward and motivation in UCC services for creative content product, which are identified in three phases. First, three dimensions of rewards have been proposed: task dimension, social dimension, and organizational dimention. The task dimension rewards are related to the inherent characteristics of a task such as writing blog articles and pasting photos. Four concrete ways of providing task-related rewards in UCC environments are suggested in this study, which include skill variety, task significance, task identity, and autonomy. The social dimensioni rewards are related to the connected relationships among users. The organizational dimension consists of monetary payoff and recognition from others. Second, the two types of motivations are suggested to be affected by the diverse rewards schemes: intrinsic motivation and extrinsic motivation. Intrinsic motivation occurs when people create new UCC contents for its' own sake, whereas extrinsic motivation occurs when people create new contents for other purposes such as fame and money. Third, commitments are suggested to work as important mediating variables between motivation and content creativity. We believe commitments are especially important in online environments because they have been found to exert stronger impacts on the Internet users than other relevant factors do. Two types of commitments are suggested in this study: emotional commitment and continuity commitment. Finally, content creativity is proposed as the final dependent variable in this study. We provide a systematic method to measure the creativity of UCC content based on the prior studies in creativity measurement. The method includes expert evaluation of blog pages posted by the Internet users. In order to test the theoretical model of our study, 133 active blog users were recruited to participate in a group discussion as well as a survey. They were asked to fill out a questionnaire on their commitment, motivation and rewards of creating UCC contents. At the same time, their creativity was measured by independent experts using Torrance Tests of Creative Thinking. Finally, two independent users visited the study participants' blog pages and evaluated their content creativity using the Creative Products Semantic Scale. All the data were compiled and analyzed through structural equation modeling. We first conducted a confirmatory factor analysis to validate the measurement model of our research. It was found that measures used in our study satisfied the requirement of reliability, convergent validity as well as discriminant validity. Given the fact that our measurement model is valid and reliable, we proceeded to conduct a structural model analysis. The results indicated that all the variables in our model had higher than necessary explanatory powers in terms of R-square values. The study results identified several important reward shemes. First of all, skill variety, task importance, task identity, and automony were all found to have significant influences on the intrinsic motivation of creating UCC contents. Also, the relationship with other users was found to have strong influences upon both intrinsic and extrinsic motivation. Finally, the opportunity to get recognition for their UCC work was found to have a significant impact on the extrinsic motivation of UCC users. However, different from our expectation, monetary compensation was found not to have a significant impact on the extrinsic motivation. It was also found that commitment was an important mediating factor in UCC environment between motivation and content creativity. A more fully mediating model was found to have the highest explanation power compared to no-mediation or partially mediated models. This paper ends with implications of the study results. First, from the theoretical perspective this study proposes and empirically validates the commitment as an important mediating factor between motivation and content creativity. This result reflects the characteristics of online environment in which the UCC creation activities occur voluntarily. Second, from the practical perspective this study proposes several concrete reward factors that are germane to the UCC environment, and their effectiveness to the content creativity is estimated. In addition to the quantitive results of relative importance of the reward factrs, this study also proposes concrete ways to provide the rewards in the UCC environment based on the FGI data that are collected after our participants finish asnwering survey questions. Finally, from the methodological perspective, this study suggests and implements a way to measure the UCC content creativity independently from the content generators' creativity, which can be used later by future research on UCC creativity. In sum, this study proposes and validates important reward features and their relations to the motivation, commitment, and the content creativity in UCC environment, which is believed to be one of the most important factors for the success of UCC and Web 2.0. As such, this study can provide significant theoretical as well as practical bases for fostering creativity in UCC contents.

• 벤처창업연구
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• 제17권2호
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• pp.99-114
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• 2022

크라우드펀딩은 자금조달이 어려운 스타트업과 중소기업을 위한 대안적 자금조달 방법으로 혁신적이고 창의적인 특징을 가진다. 크라우드펀딩을 진행하기 위해서는 화면 구성을 위한 디자인, 대중을 대상으로 하는 마케팅 및 홍보, 모집된 자금을 관리하는 회계, 리워드 구성을 위한 제품 제작 및 구매 등 다양한 기능이 필요하다. 또한, 단기간에 완성해야 하는 프로젝트로 팀원들 간의 협력이 중요하다. 이에 본 연구는 이러한 크라우드펀딩의 특성에 주목하여 크라우드펀딩을 진행하는 팀 특성이 팀성과에 어떤 영향을 미치는지를 연구하였다. 본 연구에서는 팀 특성 변수로 기능적 배경 다양성과 공유리더십을 측정하였고, 팀성과로 객관적인 성과인 크라우드펀딩 달성 금액과 주관적인 성과인 업무완성도, 팀혁신을 측정하였다. 총 79개 크라우드펀딩팀에 소속된 220명을 대상으로 회귀분석을 통해 연구가설을 검정한 결과, 기능적 배경 다양성과 공유리더십은 업무완성도와 팀혁신에 긍정적인 영향을 미치는 것으로 나타났지만, 펀딩 금액에는 유의미한 영향을 미치지 않는 것으로 나타났다. 본 연구는 크라우드펀딩을 진행할 때 필요한 요소인 팀원의 기능적 배경 다양성과 공유리더십 등 제안자의 특성이 크라우드펀딩에 미치는 영향을 밝혀냄으로써 크라우드펀딩의 연구를 확장하고, 크라우드펀딩팀 구성뿐만 아니라 혁신적인 아이템을 기반으로 조직을 운영하는 스타트업과 중소기업의 팀 구성에 시사점을 줄 것이다.

• 산학경영연구
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• 제11권
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• pp.83-100
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• 1998

이 연구는 ${\ulcorner}$부서간 협력이 신제품 개발성과에 미치는 영향에 관한 이론적 모형${\lrcorner}$을 구축하는데 목적을 두고 있다. 이 연구에서 부서간 협력의 핵심요인으로는 ${\ulcorner}$구조적 요인${\lrcorner}$과 ${\ulcorner}$하부 구조적 요인${\lrcorner}$으로 구분되었으며, 이들 요인들이 부서간 협력의 어느 요소에 영향을 미치며, 나아가 신제품개발성과의 어느 분야에 영향을 미치는지를 체계화 모형화 시키는데 연구의 초점을 두었다. 부서간 협력의 ${\ulcorner}$구조적 요인${\lrcorner}$으로는 부서간 직무순환제도, 문서공람제도, 회합의 정례화 등이 제기되었고, ${\ulcorner}$하부 구조적 요인${\lrcorner}$으로는 품질기능 전개(QFD), 컨커런트 엔지니어링(CE), 평가 및 보상시스템 등이 제기되었다. 그리고 이들 요인들은 부서간의 공동목표, 상호작용, 아이디어 및 정보 공유등에 큰 영향을 미치는 것으로 나타났다. 결과적으로 이들 요인들의 상호작용에 의해 신제품 개발성과의 내용이 크게 좌우되는 것으로 연구되었다. 본 논문의 의의는 선행연구에서 간과되어온 부서간 협력의 ${\ulcorner}$하부구조요인${\lrcorner}$ 이 신제품개발성과에 미치는 영향이 크다는 것을 부각시키는데 있다. 다만 이 연구에서는 이론적 틀을 제공하는데 범위를 한정하였으며, 향후 실증연구를 통하여 관련 변수간의 관계를 구체적으로 검증을 할 예정이다.

• 경영과정보연구
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• 제23권
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• pp.25-40
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• 2007

In the highly competitive and divers world of financial market, customer is the single most important factor to company's survival. Especially, creating a relationship with valued customers is a key to success. CRM provides the mean to retain high value customers. It takes a prospect of what customers expect. Utilizing those knowledge can help the products and service meet the customers' needs, thereby maximizing customer satisfaction and company's profit. In this report, I am going to suggest a few ways to develop successful CRM in the life insurance industry. First, CRM should innovate the way of communication to keep pace with Web 2.0 era. In other words, the customer's needs should be caught by real-time communication than traditional off-line market research. Thus, the functionality and specification of products can be decided by customer's direct choice so that the customers are able to purchase the understanding and experience of the products. Second, CRM project should consider whether the initial strategy plan can promise the stable growth of customer at the first step. When planning strategy, the project needs to identify what customer wants and how to fulfill the needs with stable growth of the customer. In addition, the CRM should be developed by realizing that customer centric benefits ultimately guarantee the growth of the organization. Third, CRM systems should enhance the organization's ability to take the customer's insight in a 360 degree view and to capture the voice of the customer directly. In order to develop the best matched product package, more precise customer segmentation should be ahead of market segmentation strategy. Forth, the biggest reward from CRM will be a customer royalty program. Many successful banks are already planning and practicing customer royalty strategy. A comprehensive analysis of customers and their behavior allow organization to identify high value potential customers' needs and determine a strategy required to meet those needs. Even life insurance companies such as Prudential Korea are developing products designed for royal customers. Fifth, understanding and managing the experience of customer called Customer Experience Management also can increase customer satisfaction. Measuring only customers' experience and adapting it to marketing strategy make products position in the gap between the customers' expectation and experience not required by market. A key component of CEM is its application across all organizational functions. At last, the direction of change and development of CRM can be defined from the conceptualization of information technology represented by Ubiquitous and Web 2.0. Instead of just managing customer information, companies should take the initiative in personalized system with customer oriented strategy. Furthermore, with the regular communication between CRM stakeholders (Sales-Marketing-IT), customer's demand should be directly reflected to enterprise strategy in real time.