• 제목/요약/키워드: Team Satisfaction

검색결과 528건 처리시간 0.026초

호스피스 병동에 입원한 환자 가족과 사별 가족의 만족도 (The Satisfaction of Inpatient Families and Bereaved Families in the Hospice Service)

  • 박테레지아;라정란;서인옥;조영이;최숙경;박명희;허정희;김은경
    • Journal of Hospice and Palliative Care
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    • 제2권2호
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    • pp.91-100
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    • 1999
  • 목적 : 본 연구는 강남성모병원 호스피스 병동에 입원한 환자 가족과 사별 가족을 대상으로 호스피스 병동에 입원하여 돌봄을 받았던 내용에 대한 만족도를 조사하는데 그 목적이 있다. 방법 : 1998년 4월에서 6월까지 강남성모병원 호스피스 병동에 입원한 환자 가족 33명과 1993년 3월에서 1998년 3월까지 입원하여 임종한 사별 가족 30명을 대상으로 하였고, 본 연구의 자료수집은 QI(Quality Improvement)의 조사원이 시행하였으며 입원 환자 가족은 입원 $1{\sim}2$주 가족에게 질문지를 직접 배부하였고 사별 가족은 주소 화인을 통해 설문지를 우편으로 발송하여 회수하였다. 결과 : 1) 입원 환자 가족과 사별 가족의 만족도는 평점 최대 5.0에 비하여 평점 3.50 이상이었다. 2) 연령에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족지지, 의사 진료, 간호사 돌봄 영역에서 유의한 차이가 있었고(P=0.0001) 사별 가족에서는 가족지지, 의사 진료, 간호사 돌봄, 병동 시설 영역에서 유의한 차이가 있었다(P=0.0001). 3) 가족관계에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족 간호, 의사 진료, 간호사 돌봄 영역에서 유의한 차이가 있었다(P=0.0001). 4) 종교에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족 간호, 간호사 돌봄 영역에서 유의한 차이가 있었고(P=0.0001) 사별 가족에서는 유의한 차이가 없었다. 결론 : 호스피스 돌봄은 말기 암 환자의 가족에게 몇 가지 측면에서 긍정적인 영향을 미치는 결과를 보였다. 가족의 만족도를 높여주기 위해서는 각 분야의 호스피스 팀 접근을 통한 간호가 필요하며 사회경제적 특성에 따라 다양하게 요구되는 가족의 요구를 살펴보아야 하겠다. 또한 추후 대상자를 확대하여 연구할 필요가 있음을 제언한다.

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노인병원과 종합병원의 선택요인 및 환자만족도 분석 (A study for the factors on choosing hospitals and patients satisfaction between Geriatric Hospitals and General Hospitals)

  • 윤서중;유승흠;김영훈;이지전
    • 한국병원경영학회지
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    • 제9권2호
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    • pp.46-75
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    • 2004
  • This research anticipated on acknowledging the inpatients factors in choosing which hospital for the geriatric hospital and general hospital they would prefer to go to the analization of different factors in patients satisfaction, and the relation between satisfactory standards and the patients intentions on recommendation or re-visiting the hospital. The statistical data was based upon the 359 question and answer papers that were done by inpatients that were hospitalized in two geriatric hospitals and two general hospitals, and the methods used for analyzing were frequency, t-test, factor analysis, and hierarchical multiple regression. The results are as follows. 1. The factors on choosing hospitals between geriatric hospital and general hospitals were different. The priority for the geriatrics was kindness, and then considerate nursing, and the reliance of treatment. The patients of general hospitals looked first for reliance of treatment, reputation and history of the hospital, and the kindness of the staff. The kindness of the staff, good nursing, and easy procedures were the primary factors of choosing geriatric hospital. 2. The four primary factors in choosing which hospital patients would go to were the predominance of the facilities, kindness and convenience, the reliance and proximity of medical treatment, and recommendation. The patients in the geriatric hospital first looked for kindness and convenience, second the reliance and proximity of medical treatment, third predominance of facilities, and last recommendation. The general hospitals main priority was the reliance and proximity of medical care, second predominance of facilities, kindness and hospitality, and last recommendation. 3. The satisfaction rate was higher in the geriatric hospital compared to general hospitals, but the satisfactory of factors were very similar. Patients in the geriatric hospital were pleased with the hospital staffs kindness, quick nursing and the improvement of inconvenient matters, and clear diagnosis of the doctors. The general hospital patients were satisfied with the hospital staffs clear explanation and accurate diagnosis 4. The analysis in the satisfactory factors turned out to be the environment of the hospital, kindness of the staff, and convenience. Both the patients of the geriatric hospital and general hospitals were very pleased with the kindness of the hospital staff. Ranking second and third was convenience and service for the geriatric hospital, and environment of the hospital and convenience for the general hospital. 5. According to a rank of multiple recurrent analysis of the patients satisfaction and the intention of re-visiting in addition to intention of solicitation, in the case of a geriatric hospital, when the intention of re-visiting is the dependent variable, the first stage shows that the less insurance the patient has, the higher was the intention of re-visiting. In the second stage, the more satisfied the patient is of the staffs kindness, the higher was the intention of re-visiting. Further more, when the intention of solicitation is the dependent variable, the first stage shows that not all the independent variables were significant, but the second stage shows that the more satisfied the patient is of the staffs kindness and the hospital along with the medical treatment expenses, the higher was the intention of solicitation. 6. In the first stage of a rank of multiple recurrent analysis of the satisfaction of the general hospital and the intention of re-visiting, not all the variables were significant, but in the second stage, all the satisfaction by factors were significant. Moreover, when the intention of solicitation was the dependent variable, the first stage shows not all the variables were significant, but in the second stage, all the satisfaction by factors were significant. That is to say, in the case of a general hospital, the satisfaction of the hospital and the medical treatment expenses were high, and the more satisfied the patient is of the hospitals environment and the staffs kindness, the intention of re-visiting and the intention of solicitation was higher.

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모바일 RFID 서비스 평가에 관한 연구 (An Empirical Study on Assessment of Mobile RFID Service)

  • 박용재;임명환
    • 한국정보통신학회:학술대회논문집
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    • 한국해양정보통신학회 2008년도 춘계종합학술대회 A
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    • pp.939-942
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    • 2008
  • 본 연구에서는 시범서비스 단계에 있는 모바일 RFID 서비스를 품질측면, 가치측면, 만족/불평측면, 충성도 측면을 고려한 평가차원을 개발하고 평가함으로써 관련 이동통신서비스 제공자 및 실무담당자들에게 모바일 RFID 서비스와 관련한 유용한 시사점들을 제공하고자 한다. 본 연구의 목적을 위해 모바일 RFID 시범서비스 경험이 있는 일반 고객들을 대상으로 웹 설문조사를 실시하였으며, 수집된 표본 350부를 본 연구의 분석을 위해 사용하였으며, SPSS 12.0k 툴을 사용하여 모바일 RFID 서비스를 평가하고 고객특성에 따른 차이분석도 실시하였다. 분석결과를 토대로 이동통신 서비스 관련 실무담당자 및 관리자들에게 상용화 이전에 모바일 RFID 서비스 평가결과를 통해 얻을 수 있는 서비스 개선방안 등과 같은 유용한 시사점들을 실증연구를 기반으로 제공하였다.

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Research on Information Providing Method for Intelligent Navigation System

  • Park, Hye-Sun;Kim, Kyong-Ho
    • 대한인간공학회지
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    • 제31권5호
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    • pp.657-670
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    • 2012
  • Background: Today, numerous telematics technologies, i.e., technologies developed by integrating telecommunications with information processing, are applied in vehicles. One such developmental application of this technology to vehicles is to increase the safety or convenience of drivers by providing them with necessary information such as warnings and information on emergencies and traffic situations. However, under certain conditions, there is a high probability of traffic accidents if the driving workload is high. Nowadays, the navigation system is frequently used in the vehicles, this system provides various information including route to the driver. But, the existing navigation systems are not only considered a driver's reaction but also provide unilaterally to the information regardless of them. Such one-side information service type may miss important information to the driver. In addition, it sometimes interferes safety driving. Objective: To solve this problem, the intelligent navigation system needs to the providing way that it checks the driver's reactions after providing information. Namely, if the driver passes the information received from the navigation, then the intelligent system provides more loudly and more frequently. Method: Therefore, in this study we introduce the intelligent navigation system that it automatically controls modality type and its strength when the driver misses or overlooks the information for their safety and entertainment and we analyze the driver's cognitive responses about the modality type and its strength. Results: To evaluate the effectiveness of the proposed system, we analyzed the reaction time and driving workload for each type of the information, modality and its strength. Also we evaluated the users' subjective satisfaction and understanding based on a questionnaire.

증례를 통해 본 치매의 한양방 협진 모델 연구 (A Study on the System of Collaborative Practice between Korean Traditional Medicine and Western Medicine for Dementia based on a Case Study)

  • 이고은;양현덕;전원경;강형원
    • 동의신경정신과학회지
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    • 제24권3호
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    • pp.211-228
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    • 2013
  • Objectives : This report describes the diagnostic and therapeutic procedures of Collaborative Practice between Korean Traditional Medicine and Western Medicine for two dementia patients. Furthermore, through these cases, we suggest a model of collaborative practice between Korean traditional medicine and western medicine for the treatment of dementia. Methods : Two patients suffering from several symptoms related to dementia received collaborative practice between Korean traditional medicine and western medicine. Physicians of deparment which paient first visit interviewed patient and patient's guardians, discussed the symptoms and the status of the patient. Since then, the medical team made a differential diagnosis based on the results of brain imaging, hematology, urine test. and apprehended the status of dementia by the neuropsychological test. Korean traditional physicians examined the physical symptoms and identified the pattern of dementia in Korean traditional medicine. Following this, they decided on the method of acupuncture, moxibustion, cupping and herbal treatment. Western physicians decided on the type of medication after consideration of the patient's other medical conditions. Every intervention was decided by both Korean traditional physicians and western physicians after discussion. The medical team provided education on dementia and counseled the guardians. They also wrote the paper for using the long-term care insurance for the aged. Results : Two patients showed no improvement on the neuropsychologic and activity of daily living tests. However, the patients' subjective physical symptoms were improved. The collaborative practice between Korean traditional medicine and western medicine improved the patients' and guardians' satisfaction. Conclusions : Through these cases, we propose a model of collaborative practice between Korean traditional medicine and western medicine for dementia categorized diagnosis-test, treatment, prevention, management. More specifically, we supplement qigong and psychotherapy which was inadequate in these cases.

영아 대상 북스타트 프로그램에 대한 질적 연구 - 천안시 문헌정보관을 중심으로 - (A Qualitative Research on the Bookstart for Infants and Toddlers: Focusing on the Bookstart of Public Library in Cheonan)

  • 구수연;최예린
    • 한국도서관정보학회지
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    • 제40권1호
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    • pp.517-540
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    • 2009
  • 영아 대상 북스타트 프로그램은 실험적인 시행과정에 있다. 본 연구는 천안시의 영아 대상 북스타트 프로그램의 이용과 운영 실태를 질적으로 연구하여, 성공적인 영아 대상 북스타트 프로그램을 위한 필요조건들과 개선점에 대해 알아보았다. 영아 대상 북스타트 참여 인력은 프로그램을 지원하는 인력과 프로그램에 참여하는 강사로 구성되며, 이들에게 영아 대상 북스타트는 육아 지원자 역할에 대한 만족감, 사회적 참여 기회의 확대, 전문적 능력의 개발의 장이 된다. 영아 대상 북스타트 프로그램의 활동 내용은 주마다 각각의 강사가 구성하는 프로그램으로 다양한 활동으로 구성되었으며, 프로그램의 특성은 영아들과 할 수 있는 다양한 활동의 제공처, 육아정보교류의 장, 교육의 장으로서 규정될 수 있다. 영아 대상 북스타트 프로그램의 발전을 위하여 프로그램 자체에 관해서는 프로그램의 취지에 대한 영아 보호자와 의사 결정자들의 북스타트에 대한 이해 필요, 놀이 활성화를 위한 구체적인 방법의 제공, 북스타트의 정체성의 문제 등이 있으며, 운영에 있어서 참여 대상자의 제한, 참여 기간, 참여 인원, 인력과 예산의 문제의 측면에서 지적되었다.

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치과 의료 인력과 치과기공사의 업무협력에 대한 인식 - 치과기공사 중심으로 - (Perception of Dental Personnel and Dental Technicians on Interprofessional Collaboration - Focus on Dental Technicians -)

  • 김정숙;이혜은
    • 대한치과기공학회지
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    • 제36권2호
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    • pp.119-128
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    • 2014
  • Purpose: This study has been carried out to help to enhance the measures of interprofessional collaboration between Dental personnel and dental technicians, and between dental technicians themselves through the analysis of recognition of interprofessional collaboration between dental technicians. Methods: The subjects in this study were 130 dental technicians who were self-written questionnaire. The results were analyzed by SPSS 12.0. The collected data was analyzed by frequency and Correlation. Results: As a result of examining the correlation analysis of each question to explore the factors that affect interprofessional collaboration recognition of dental technicians, the group which received criticism from dental personnel showed negative (-) correlation in the interprofessional collaboration recognition (p<0.05). The following groups showed positive (+) correlations in the recognition of interprofessional collaboration : the group who replied that they can utilize information on the patients associated with the prosthesis production (p<0.01); the group who thinks that they are sharing common goals (P<0.01); and the group who replied that Dental personnel are familiar with patients (p<0.01). The following groups also showed higher positive (+) correlations in the recognition of interprofessional collaboration : the group who replied that they frequently discuss patient's information with Dental personnel (p<0.01); the group who thinks they have mutual confidence in one another (p<0.01); the group who thinks that cooperation among their colleagues in dental technique laboratories are being done well (p<0.01); and the group that has high job satisfaction (p<0.01). Conclusion: Effective communication and team work between human resources for providing medical service of the facility are essential for safe and high-quality medical service to patients. Further, such elements are directly connected to efficiency of the entire team. The reliability between dental technician and Dental personnel for cooperation should not be neglected therefore continuous interests in inter-cooperative partnership is required.

융복합 사회에서 응급구조(학)과 학생들의 임상실습 실태조사 및 개선방안 (Survey and Improvement Scheme for Clinical Practice of Emergency Medical Technology Students in the Convergence Society)

  • 정상우
    • 디지털융복합연구
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    • 제15권1호
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    • pp.287-299
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    • 2017
  • 본 연구는 응급구조(학)과 학생들의 임상실습 현실과 실태를 조사하여 임상실습 개선방안을 제시하고자 한 연구이다. 융복합 사회에서 임상실습은 다양한 직업을 경험할 권리만큼 중요한 것으로 간주되고 있고 최근 NCS(National Competency Standards)의 등장에 의해 더욱 활기를 띠고 있다. 응급구조(학)과 학생 115명이 대상이다. 자료는 2016년 6월 16-17일까지 수집하여 SPSS v. 18.0을 사용하여 분석하였다. 응급실만을 경험한 2학년은 취업에 대한 부정적 인식을 보였다. 반면 응급실과 119 구급대를 경험한 3학년은 119 구급대 임상실습의 후광효과로 취업에 대한 인식의 변화가 거의 나타나지 않았다. 두 그룹 모두 타직종에서의 다양한 임상실습 경험을 원한다. 연구 결과를 바탕으로 다양한 임상실습기관을 제공하여 취업에 대한 인식을 긍정적으로 바꾸고 다가올 1급 응급구조사의 취업난을 해결할 것을 제안한다.

핵심역량에 기초한 A 통신사의 선발시스템 사례연구 (Telecommunication Company A's Selection System Case Based on the Core Competencies)

  • 구정호;이광희;이병진
    • 산업경영시스템학회지
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    • 제37권1호
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    • pp.9-25
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    • 2014
  • It is very important to select the best employees who are suitable for their jobs and duties as considering the efficiency and productivity of the firms' performance. As a result, many kinds of selection methodologies and systems have been developed. Among them is the selection system based on the core competencies which is known as the superior selection systems that can increase the predictive validity who is the right people, compared to the traditional selection system based on the job analysis. Hence, the former has been focused in the complex business situation in recent years. In this case study, we examine the selection system case based on the core competencies of OSS team in Company A, which is one of the largest telecommunication firms and we suggest the implications. According to the results of this case study, defining the core competencies of the job and selecting the right people who had the related competencies not only decreased the turnover rate of OSS team in Company A, but also increased the employees' loyalty and satisfaction for the organizations. This study will be a benchmark to other departments that don't use competency selection system of Company A as well as the firms that want to adapt the selection system based on the core competencies. Also, this case study has a contribution that shows us an alternative model how can the firms identify and select the best right employees.

IPTV가입자와 디지털 CATV가입자의 특성비교에 관한 연구 (A comparison study on characteristics of IPTV and digital CATV subscribers)

  • 류귀열;이은준;이현우
    • Journal of the Korean Data and Information Science Society
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    • 제23권4호
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    • pp.665-675
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    • 2012
  • 본 연구의 목적은 IPTV (Internet protocol television)가입자와 디지털 CATV (Community antenna television)가입자의 행동을 비교분석하는 것이다. 이를 위해 수정된 잔차를 이용해 상대적 우위를 분석했다. 본 연구를 위해 수도권에서 100명의 이용자를 대상으로 갱서베이를 실시하였다. IPTV는 디지털 CATV에 비해 양방향 서비스에 맞는 콘텐츠를 가지고 있으며 요금에 대한 만족도도 높았으나 채널부족에 대한 불만이 높았다. 디지털 CATV는 IPTV에 비해 수동적으로 인지하고 가입하였으며, 요금에서도 IPTV에 비해 적게 내고 있지만 불만이 높았다. 주 이용 콘텐츠도 "스포츠"등으로 단방향 콘텐츠이므로 양방향 콘텐츠 활성화가 요구된다. IPTV는 언제나 원하는 콘텐츠를 볼 수 있는 혁신적인 서비스로 인식하고 있으나, 디지털 CATV는 CATV의 연장서비스로 인식하고 있어 양방향서비스의 특성을 살리지 못하고 있는 것으로 분석되었다. 따라서 비슷한 서비스이지만 인식에서 현격한 차이를 보이고 있다.