• 가정과삶의질연구
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• 제10권1호통권19호
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• pp.53-74
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• 1992

The purpose of this study was to analyse the factors that influence marital conflicts and family life statisfaction, and to predict the future stage of establishment family and extending family, bsed on the theretical model by system approach. For this pourpose, 336 couples of urban households in Seoul were selected. The data were analysed through statistical methods such as, Frequency, percentile, T-test, F-test, ANOVA, Pearson's correlation analysis. The results were as follow : The Martial Conflict and family life satisfaction of surveyed couples were above middle level. It had significantly differences according to family life cycle, husband and wife's educationed levels, husband and wife's occupations, and family income. And Family life satisfaction had significantly differences according to marital conflict. The marital conflict is higher, life satisfaction is lower. In this study, it were appeared that the amount of marital conflict and life satisfaction had differences according to life cycle stages, husband and wife's educational level, husband and wife occupations, and family income, and so that the conflict of phsycho-social system was more affected on family life satisfaction that of managerial system. Such results were indicated that the birth of children was the critical family event affecting on family life satisfaction on and the marital conflict. But the conflict by family's given resources and situational differences also as an environment affection on the family system.

• 한국산학기술학회논문지
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• 제17권2호
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• pp.520-527
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• 2016

이 연구는 생태관광에서 해설자 역할, 해설 시스템, 해설품질과 생태 관광자 만족의 관계 이외 해설품질의 매개역할을 밝히는 것이 연구목적이다. 연구결과 생태관광에서 해설자 역할은 해설품질에 영향을 미쳤으나 만족에 영향을 미치지 않았다. 생태관광 해설 예약과 프로그램과 같은 해설 시스템은 해설품질과 만족에 영향을 미치는 것으로 나타났다. 더불어 생태관광의 해설 품질은 관광자 만족에 영향을 미치는 것으로 나타났다. 게다가 생태관광 해설품질은 생태관광 해설자 역할과 생태관광 해설 시스템이 만족의 관계에서 매개효과가 있는 것으로 조사되었다. 이 연구 결과는 생태관광 해설사 역할만으로는 관광자 만족을 충족시키지 못하며, 물리적 증거가 생태관광 활성화를 위해 중요하다는 시사점을 제공한다. 결론적으로 생태관광 해설은 해설자가 관광객에게 어느 정도의 해설 내용과 프로그램으로 해설 품질을 제공하느냐에 그 성공여부가 달려있다.

• 산업공학
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• 제15권2호
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• pp.172-181
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• 2002

Customer satisfaction is undoubtedly one of the top strategic issues in the new decade. Today, many organizations are rushing to become more customer focused. A key component of many initiatives is the implementation of customer satisfaction software. In this paper, we provide a case study for customer satisfaction management in a city gas company. The three issues include the plan for giving premiums and the development of a happycall system and a web-based measurement system for customer satisfaction.

• 한국가정과학회지
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• 제4권2호
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• pp.1-14
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• 2001

This study focused on the satisfaction of user to institutional household management. In this study the institutional household management system was consisted in leadership management, marketing management, production management, personal management, material management and financial management. The purposeful questionair was developed for this 6 categories of institutional management system and the findings of users' satisfaction in these areas were analized. The findings were compared with the satisfaction of users to noninstitutional household management. The degree of satisfaction of users with leadership management, Production management. marketing management and financial management in institutional household was higher than those in noninstitutional household.

• Journal of Information Technology Applications and Management
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• 제15권3호
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• pp.153-167
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• 2008

This study examines the effect of sense of community on the relationship between learner satisfaction and influencing factors related to the online learning environment. Influencing factors related to the online learning environment are derived from previous literature and classified into two groups : social dimension (leader's enthusiasm, offline activities) and system dimension (usefulness, ease of use, enjoyability). Learner satisfaction is defined as the learners' perceived learning gains from taking an online class. Study participants included 250 university students from two different institutions. The participants were divided into 43 groups and asked to complete an online TOEIC preparation module using a commercial cooperative learning system over 4 weeks. Data were collected at three points for each participant, at the beginning, 3 weeks after, and at the end of the online module. Two system factors related to the online learning environment (ease of use, usefulness) directly influenced learner satisfaction, while social factors indirectly influenced learner satisfaction through the mediating role of sense of community.

• 교육시설 논문지
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• 제20권3호
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• pp.29-39
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• 2013

This study addresses the evaluation on the satisfaction of school illumination quality by applying SERVPERF model after extracting factors affecting school illumination quality. Three types of illumination systems (fluorescence light, general LED light and high color rendition LED light) were tested by students who have used each illumination system. Three factors such as effectiveness, esthetic sense and function were developed for evaluation. Satisfaction evaluation was performed based on applied SERVPERF model by comparing perceived levels. The differences of perceived levels of satisfaction on the illumination systems were analyzed by ANOVA. The results said respondents satisfy only the high color rendition LED light regardless of three factors. Especially, students who experienced high color rendition LED light have strong intention to recommend that illumination system to other schools. They also express their desire to use that system at home. Interestingly, there is not much satisfaction difference between fluorescence light and general LED light.

• 한국산학기술학회논문지
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• 제19권1호
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• pp.239-250
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• 2018

본 연구는 생태체계적 관점에서 결혼이주여성의 생활만족도에 영향을 미치는 예측요인을 인구사회학적 요인(연령, 교육수준 월소득, 수급여부, 동거기간), 개인체계 요인(한국어 능력수준, 주관적 건강상태, 우울감, 다문화지향성), 가족체계요인(배우자관계만족도, 자녀관계만족도, 부부대화시간, 의사결정 수준), 사회체계요인(사회적지지, 모임참여, 차별경험, 다문화가족지원센터이용 경험)으로 구분하여 통합적으로 살펴보고자 하였다. 2015년 전국다문화가족실태조사의 결혼이주여성 14,464명의 자료를 활용하여 위계적 다중회귀분석을 실시하였다. 주요 분석결과는 다음과 같다. 첫째, 생태체계 요인 즉, 개인체계, 가족체계, 사회체계 요인들 모두 생활만족도에 영향을 미치는 요인으로 나타났으며, 특히 개인체계 요인과 가족체계 요인이 생활만족도의 설명력을 높이는 요인으로 나타났다. 둘째, 여러 요인들 중 배우자만족도가 생활만족도에 가장 큰 영향을 미치는 변수로 나타났다. 셋째, 인구사회학적 요인중에서는 소득수준이, 개인체계 요인중에서는 우울감이, 가족체계 요인에서는 배우자 관계만족도가, 사회체계 요인중에서는 사회적 차별경험이 가장 큰 예측 요인으로 나타났다. 이러한 결과는 결혼이주여성의 생활만족도에 대한 개입이나 증진을 위해 생태체계적 관점에서 포괄적인 요인들이 고려되어야 함을 시사한다.

• 한국IT서비스학회지
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• 제12권3호
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• pp.207-229
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• 2013

The aim of this study is to analyze how both the quality of KMS (Knowledge Management System) and its organizational factors have effect on the utilization and user satisfaction in the defense sector. This study has verified the effects and identified the main factors affecting KMS performance measures. The nature of KMS quality and its organizational characteristics were deduced from previous research results, and a questionnaire survey was conducted on 250 KMS users in the defense sector on the performance of KMS based on the time spent on KMS and the overall satisfaction through which the hypothesis was verified. This study has made several contributions in the fact that it had provided the opportunity to analyze which factors have impact on knowledge management performance in the defense sector and the utilization and users' satisfaction of KMS reflecting the viewpoint of the organizational characteristics of the military, while studying the factors which can affect the performance for knowledge management.

• 한국병원경영학회지
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• 제19권3호
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• pp.43-52
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• 2014

We empirically show that the effect of mobile EMR's technological characters on system qualities and user satisfaction. For the study, the relationship among technological characters of mobile, EMR's system quality, EMR's information quality, and user satisfaction were modelled and validated with hypotheses. An empirical test was performed for a path model using structural equation modeling on samples of 148 nurses in hospitals from various size and region. This study find that, for the overall sample, there are positive relationships among the technological characters of mobile, EMR's system quality, EMR's information quality, and user satisfaction. And the results support that mobile is an effective method for EMR. Findings of this study have several theoretical and practical implications as follows : First, this study empirically tested the relationship among technological characters of mobile, EMR's system quality, EMR's information quality. Second, the study shows that the technological characters of mobile should be considered for advance of EMR system's quality in mobile environment. And lastly, this study can practically suggest mobile healthcare information system for process effectiveness.

• 한국조리학회지
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• 제14권4호
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• pp.339-356
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• 2008

The purpose of this study is to provide the developmental basic data of a change in shift work types by making a self-administered survey of the effect of commitment by shift work and the open kitchen system on job satisfaction and job stress, and mutual relation between variables on 287 cooks in luxury hotels. Analysis showed that the operation of the shift work system was effective in reducing the internal stress of the cooks, their external stress, or their self-uncertainty on the job, and the business by the open kitchen system was effective in raising self-esteem. In addition, job commitment by shift work and the open kitchen system were effective in promoting the job satisfaction of employees, interpersonal relations, promotion, benefits and wages. Consequently, the decrease of external and internal stress or self-uncertainty and the improvement of job satisfaction can be connected with the increase of productivity or cost reduction. Therefore, the open kitchen system should be properly applied to the shift work system, along with sanitation, safety and the periodic checkup of kitchen.