IE interfaces (산업공학)

Korean Institute of Industrial Engineers (대한산업공학회)
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Development of a Management Support System for Customer Satisfaction in a City Gas Company

도시가스회사의 고객만족 경영지원시스템 구축

  • Byun, Dae-Ho (Department of MIS, Kyungsung University,) ;
  • Yun, Won-Young (Department of Industrial Engineering, Pusan National University)
  • 변대호 (경성대학교부설 경영정보학과) ;
  • 윤원영 (부산대학교 산업공학과)
  • Received : 20011200
  • Accepted : 20020400
  • Published : 2002.06.30
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Abstract

Customer satisfaction is undoubtedly one of the top strategic issues in the new decade. Today, many organizations are rushing to become more customer focused. A key component of many initiatives is the implementation of customer satisfaction software. In this paper, we provide a case study for customer satisfaction management in a city gas company. The three issues include the plan for giving premiums and the development of a happycall system and a web-based measurement system for customer satisfaction.

Keywords

References

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