• 제목/요약/키워드: System satisfaction

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The study on user satisfaction at Military Hospital Information System (군병원정보시스템 사용자의 만족도에 관한 연구)

  • Chung, Woo-Jin;Lee, Soo-Kyung;Shin, Seung-Ho;Cho, Woo-Hyun;Ryu, Si-Won;Lee, Sun-Mi
    • Korea Journal of Hospital Management
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    • v.7 no.2
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    • pp.80-98
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    • 2002
  • The purpose of this study was to investigate user satisfaction at Defense Medical Information System as it has been utilized as a part of National Defense Information Strategies since Aug. 2000. The subjects of this study were nurse officers and army surgeons of a hospital with 1,000 beds. The results of this study are as follows; First, according to the characteristics of the subjects, there was statistically significant difference in system satisfaction, job satisfaction and information satisfaction at Military Hospital Information System. Second, according to the intention of participation, there was a statistically significant difference in user satisfaction at Military Hospital Information System. Third, according to a level of dexterity at Military Hospital Information System, there was statistically significant difference only in job satisfaction. Fourth, factors to influence system satisfaction were one's duty, using period of Military Hospital Information System, and a level of dexterity at Military Hospital Information System. Factors to influence job satisfaction were a level of dexterity at Military Hospital Information System, one's duty and intention of participation. Factors to influence information satisfaction were one's duty, a level of dexterity at Military Hospital Information System, and intention of participation. As the first study on user satisfaction at Military Hospital Information System, this study suggests the followings. First, a plan to inspire users with intention of participating in information system should be prepared. Second, it is necessary to provide policy activities for job standardization of Military Hospital Information System and legal system improvement.

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A research on the job satisfaction of dental hygienists an area in Jeollabuk-do - The focus of management system - (전라북도 일부 지역 치과위생사의 직무만족도 조사 - 치과의료기관 운영제도를 중심으로 -)

  • Cheon, Hye-Won
    • Journal of Korean society of Dental Hygiene
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    • v.9 no.3
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    • pp.329-343
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    • 2009
  • Purpose : This study was to figure out the factors affecting the job satisfaction of dental hygienists working in dental clinics. To gain the data to establish the systems for enhancing the job satisfaction of the dental hygienists. This research has been conducted dental hygienists working in dental clinics institutes located in Jeonju and Iksan city, Jeollabuk-do, korea. Methods : The collected data were analyzed by using an SPSS statistical program, obtaining the following results. Result : The average satisfactory level of the dental hygienists was 3.45 out of 5 points. The most important factor affecting of the job satisfaction was the relationship with patients as 3.83 points and the least influencing factor was the compensation as 3.09 points. The management system and the satisfactory level were also correlated. For each of details, communication structure and working environment showed the highest correlation with Pearson's correlation coefficient of 0.610. Among the management system the general job satisfaction according to the communicational structure was higher when they had better communication with dentists. Among the management system, the job satisfaction according to structural factors was higher when they have manuals for the job, when their job is taken partial charge of the responsibility As for job satisfaction by the welfare support factor in the clinic management system, the better an informal social gathering, the higher general job satisfaction. As for job satisfaction by the job autonomy factor in the clinic management system, the more evenly distributed job opportunities and chances of reeducation for professional development led to higher general job satisfaction. Conclusion : The compensation-related grade was the lowest among the 6 constituent factors of the job satisfaction, it seems that improvement of wages and incentives is required to enhance the satisfaction of the dental hygienists. Also, improving factors affecting the management system of the dental service institute can increase the job satisfaction since the job satisfaction was higher when the institutes have the better management system.

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Differences of e-commerce system satisfaction by hospital and health care managers' characteristics (병원 및 개인의 특성에 따른 전자상거래 시스템 만족도의 차이)

  • Park, Jae-Sung;Kim, Hye-Sook
    • The Korean Journal of Health Service Management
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    • v.3 no.1
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    • pp.59-65
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    • 2009
  • This study was trying to find the differences of the levels of e-commerce system satisfaction and a relationship between system satisfactions and behavioral intention to use e-commerce system continuously. Based on the previous studies, we identified the factors of system satisfaction that were consist of system readiness, accuracy, content, ease of use, timeliness and IT Support. The system satisfaction levels of martial status and the training status of hospitals had significant differences. In martial status, un-married managers had higher levels of ease of use and timeliness than the married. In this result, we might consider an age effect for younger persons are more likely to use IT and have more satisfaction perceptions. Rather than training hospitals, non-training hospitals had higher level of ease of use and IT support, which could be interpreted as e-commerce systems of training hospitals might not match their own managerial purposes and need an improvement of their system functionalities. This study also identified that the factors of system satisfaction has a relationship with behavioral intentions. Except accuracy and IT support of all six system satisfaction factors, four factors were significantly correlated with system usage intentions in their e - commerce works.

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Improving R&D Management System through Researchers′ Satisfaction Analysis, with Special Reference to Industrial R&D Institutes (연구원 만족도 분석을 통한 연구개발 관리제도의 개선 - 산업계 연구기관을 중심으로 -)

  • 김계수;이민형
    • Journal of Korea Technology Innovation Society
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    • v.1 no.3
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    • pp.299-312
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    • 1998
  • This paper explores the possibility of improving R&D management system through researchers' satisfaction analysis. The relationship between job satisfaction and performance has traditionally been one of the engaging topics in organization psychology. However, the research results of the past showed the relatively low level of correlation between satisfaction and performance at the individual level. In contrast to these past research results, recent research results on this relationship at the organizational level revealed the higher correlation between these two factors, The present study extends this 'satisfaction and performance' hypothesis to the development and improvement of R&D management system. That is, we used the results of researchers' satisfaction analysis to devise appropriate criteria for the design and implementation of more effective R&D management systems. This paper seeks to show that we can make fruitful use of researchers' satisfaction analysis in order to choose a more effective one among alternative R&D management systems.

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A Study on Factors for the User's Satisfaction of the a-Trade Service System (전자무역서비스 시스템의 사용자 만족 요인에 관한 연구)

  • Shin, Seung-Man;Jeong, Yoon-Say
    • International Commerce and Information Review
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    • v.10 no.3
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    • pp.117-140
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    • 2008
  • The purposes of the study are to measure the relative importance of independent variables, to analyze relation between user satisfaction and use, and to improve the level of user satisfaction in using e-Trade system(uTradeHub). The study develops the independent variables in three dimensions(i.e the quality of system, quality of information, and quality of service), estimates the level of satisfaction on a par with these variables, and analyzes the causal relation of these variables. The major findings of the study are as follows. First, there is a significant casual relationship between the quality of system and user satisfaction, thus the hypothesis is accepted. Second, there is a significant casual relationship between the quality of information and user satisfaction, thus the hypothesis is accepted. Third, there is a significant casual relationship between the quality of service and user satisfaction, thus the hypothesis is accepted. Final, there is a significant casual relationship between the user satisfaction and use, thus the hypothesis is accepted.

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A Study on Correlation between Work Environment Factors and Job Satisfaction of Librarians Working in Different Types of Libraries (관종별 도서관 사서의 직무환경요인과 직무만족도의 상관성 연구)

  • Kim, Jong-Chan
    • Journal of Korean Library and Information Science Society
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    • v.43 no.2
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    • pp.137-155
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    • 2012
  • In this study, libraries of national and public universities, libraries of private universities, libraries of colleges, public libraries of local governments were selected to measure, compare and analyze the differences in job satisfaction of librarians working in different types of libraries. As for measurement items, 10 factors for job satisfaction were chosen. In doing so, this researcher compared and analyzed the overall job satisfaction and work satisfaction, employment satisfaction, satisfaction with promotion system, satisfaction with work distribution, satisfaction with payment system, satisfaction with service system, satisfaction with facility environment, satisfaction with educational training, satisfaction with welfare system, and satisfaction with personal relations. The results of the analysis on job satisfaction with each factor by librarians working in different types of libraries are presented as follows. First, the overall job satisfaction value of the librarians was 3.940, which means relatively high satisfaction, and in terms of a type of library, libraries of private universities showed the highest value, and the next ones were found to be libraries of colleges, public libraries and libraries of national and public libraries. Secondly, regarding the ranking of the overall satisfaction with the selected 10 job satisfaction factors by different types of libraries, educational training was found to rank the highest, and the next ones were surveyed to be the job, the service system, the personal relations, the employment system, the work distribution, the facility environment, the payment system, the welfare system, and the promotion system.

An Empirical Study on the Relationship of Justice, Pay Level Satisfaction and Pay System (공정성 요인, 임금수준 만족 그리고 임금제도에 관한 실증연구)

  • Lee, Jung-Gil;lee, Kwang-Hee
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.3
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    • pp.118-128
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    • 2016
  • The purpose of this study is to verify the role of moderating effect of pay system on the relation between organizational justice and employee's pay level satisfaction. By default, it would be a justice find out a positive impact on pay levels satisfaction members feel. It will examine the mediating effect of the wage system the main purpose of this study is to prove their relationship. A survey was conducted to examine the role of moderating effect of pay system on the responses of 218 employees. sex, education, status, and service type were chosen as control variable, and the regression model which treated the distributive justice and procedural justice as independent variable was set. A pay system was supposed as moderating variable of the relation between organizational justice and pay level satisfaction, In addition the pay system have a dummy variable (if pay system is lower than the average, pay system is 0, else pay system is 1). The result showed that the relation of organizational justice and pay level satisfaction are significantly unique. This means that pay system moderates the relation of organizational justice and pay level satisfaction. These results are different from the prior researches which had treated pay system as mediative variable of organizational justice and pay level satisfaction. This difference may be from the property of attitude variable. For example, pay satisfaction is individual-based attitude. Moreover, organizational committment has the instrumentality for future reward, while pay satisfaction does not. The future study should consider the properties of these variables and other employee's attitude variables.

An Empirical Study of the Sido.Saeol System Service Quality : Local Government User Satisfaction and Job Satisfaction (시도행정·새올행정시스템 서비스 품질이 지방자치단체 사용자 만족도 및 직무 만족도에 미치는 영향에 관한 실증연구)

  • Kang, Du-Ho;Lee, Hyun-Kyu
    • The Journal of Information Systems
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    • v.20 no.2
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    • pp.135-154
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    • 2011
  • The Sido.Saeol system, a local government information system cost too much for having been designed and developed during last four years but the effectiveness of this system is still open to doubt. Also maintenance cost is still too high and become increasing year by year. To find out the reasons and to suggest how to solve these problems, a service quality of an Sido Saeol system and the public servant's job satisfaction were investigated based on the Delone and McLean's updated IS success Model(2003). To investigate of the effectiveness of the Sido Saeol system, 8 variables are analyzed to test 3 main hypothesis. After all the analysis, we found that Sido.Saeol systems have many aspects to be improved for system use and job satisfaction and have to be revise in the aspects of system qualities.

A Study on Job Satisfaction by Medical Information System Accomplishment

  • Kim, Chung-Gun;Sohn, Chang-yong;Chung, Yun-kyung
    • Journal of Korean Clinical Health Science
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    • v.6 no.2
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    • pp.1126-1135
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    • 2018
  • Purpose. The purpose of this study is to investigate the success model related to the hospital information system accomplishment. It is important to examine the success model of the hospital information system and to analyze the factors affecting the job satisfaction accomplishment. Methods. The method of this study is to 150 copies of the entire survey data were distributed and 135 copies were collected, showing a collection rate of 90%. In order to ensure the reliability of the questionnaire items, Cronbach's Alpha was used to test reliability, and exploratory factor analysis was conducted to determine the convergence of various items. In order to grasp the convergence of various items, exploratory factor analysis was performed. The results of exploratory factor analysis were used to analyze the correlations between variables that were proven to have a single dimensionality before calculating factor loadings and regression analysis by Orthogonal Rotation by Varimax method Results. The results of this study, first, the system quality of the hospital information system has a statistically significant effect on user satisfaction. Second, the information quality of hospital information system is statistically significant for user satisfaction, indicating that information quality improves user satisfaction. Third, service quality of hospital information system was statistically significant in user satisfaction. Finally, the higher the satisfaction of the users who use the hospital information system, the higher the accomplishment of the organization Conclusions. This study is based on the successful model of D & M information system. In addition, the hospital information system, the user satisfaction, and the organizational accomplishment in connection with it can be found significant.

A study on the quality of ERP system affecting satisfaction and job performance (ERP시스템의 품질이 만족 및 성과에 미치는 영향)

  • Choi, Myeong-Gil;Kim, Ki-Joo;Hwang, Won-Joo;Kim, Byung-Gyu
    • Journal of Korea Society of Industrial Information Systems
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    • v.16 no.3
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    • pp.89-99
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    • 2011
  • Researches on performances analysis of companies which adopted ERP system and factors influencing introduction of ERP system have been conducted. This study presents service quality and system quality on ERP system and verifies how each factor influences the users satisfaction. This study finally verifies relationship among job satisfaction, job performance and satisfaction of system.