• Title/Summary/Keyword: Support effect

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The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

The Effect of Selection Attributes of Public Delivery Apps and Support for Public Institutions on the Intention of Restaurant Service Providers to Use Public Delivery Apps

  • Se-Yong Kwon;Li-Ping Yu;Hyung-Ho Kim
    • International journal of advanced smart convergence
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    • v.12 no.1
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    • pp.173-183
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    • 2023
  • Recently, local governments that provide mobile-based public delivery app services have been increasing a lot. The purpose of this study is to analyze whether the restaurant self-employed's public delivery app selection attributes and public institutions' perception of support, which are under economic pressure due to the high delivery fee burden of private delivery apps, affect the intention to use public delivery app services. In this study, the degree of perception of each factor was measured using the Likert 5-point scale, and it was verified through statistical analysis using SPSS. The effect of the selection attribute of public delivery apps and the perception of self-employed people in the restaurant industry on the intention to use the service was empirically analyzed, and the hypothesis was verified using regression analysis. As a result of this study, it was confirmed that convenience, economy, and public interest had a significant effect among the factors of public app selection attributes, and educational support had a significant effect on public institution support.

The Effect of Ego-resilience, Stress Coping Styles, Teaching, Effectiveness, and Family Support on Satisfaction of Clinical Practice in Nursing Students by AMOS Structural Equation Model (간호대학생의 자아탄력성, 스트레스 대처방식, 교수효율성, 가족지지가 임상실습만족도에 미치는 효과: 구조방정식 모형구축)

  • Park, Wan-Ju;Han, Ji-Young
    • The Journal of Korean Academic Society of Nursing Education
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    • v.17 no.3
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    • pp.365-375
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    • 2011
  • Purpose: This study aimedto develop a structural equation model on the relationship among ego-resilience, and teaching effectiveness on clinical education, stress coping style, perceived family support, and satisfaction of clinical practice in nursing students in order to increase the satisfaction of clinical practice. Methods: The subjects were 399 undergraduate nursing students enrolled in 7 universities and participating in 10 clinical practice setting areas in 5 cities in South Korea. The research was conducted from December 5th, 2009 to February 20th, 2010. The structural equation model was used to perform the analysis with the statistics program of SPSS win 17.0 and AMOS 5.0. Results: Teaching effectiveness and family support showed a direct effect on satisfaction of clinical practice, while ego-resilience and stress coping styles showed an indirect effect. The biggest total effect on satisfaction of clinical practice was teaching effectiveness followed by family support, ego-resilience, and stress coping styles respectively, which accounted for 50.9%. Conclusion: Based on outcomes of this study, the proposed model allows better understanding of the satisfaction of clinical practice. This result implies that strategies or intervention programs enhancing extrinsic protection factors, motivation factors, and intrinsic protection factors should be considered. In addition, a structural support system for increasing the satisfaction level of clinical practice in nursing students should also be considered.

Mediated Effect of Family Support in Influence Route of Health Condition and Self-integration of Old People -Focused on Difference by Age Group- (노인의 건강성과 자아통합감의 영향경로에서 가족지지 매개효과 -연령집단에 따른 차이를 중심으로-)

  • Lee, Mi-Ran
    • The Journal of the Korea Contents Association
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    • v.12 no.10
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    • pp.280-290
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    • 2012
  • The purpose of this study is to understand the relation among health condition of physicalness, psychology and society, family support, and self-integration in age group of old people and to analysis if there are any mediated effect of family support in relationship between health condition and self-integration. For that, the survey was conducted people aged 65 or older living in B city. First, the levels of heath condition of physicalness, psychology and society, and self-integration in 'old people aged between 65 and 74' were high, the level was getting lower in the oldest aged. Second, for the aged groups between 65 and 74, and aged group between 75 and 84, health condition of society and psychology influenced meaningfully with a factor of self-integration, and for the people aged 85 or older, health condition of society and psychology influenced meaningfully. Third, all aged groups had the mediated effect of family support through self-integration in heath condition. Therefore, health promotion for the elderly age group according to a variety of family support intervention and self-integrated sense of improvement in the system by age category providing differentiated services and social assistance strategy is necessary.

Effect of IT Manufacturing Firms' Technological Innovation Factors -Focused on Cooperative relation and Governmental support- (기업협력과 정부지원에 따른 IT제조기업 기술혁신 영향 분석)

  • Park, Tae-Hoon;Park, Kyung-Hye
    • Journal of Digital Convergence
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    • v.10 no.9
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    • pp.39-45
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    • 2012
  • The technological innovation of IT manufacturing firms is the competitive tool for them to survive in the environment of an intensive competition. This technological innovation is critical in the survival of IT companies, but various factors should be considered to embody technological innovation effect. This paper aims to identify the determinant factors of the outcome which influence the technological innovation based on the IT companies, and set up a model for measuring technological innovation effect. A hypothesis was established for the impact relation between technological innovation effect, cooperative relation and government support level, which was verified through the structural equation model(SEM). As a result, the cooperation of IT companies and the governmental support affect the effectiveness of technological innovation. Eventually, government support for IT manufacturing firms derive business collaboration and continuous support is needed.

The Mediating Effects of Social Support in Relationship Between Parental rearing Attitude and Teenagers' Mobile Phone Dependency

  • Kim, Kyung-Sook
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.3
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    • pp.229-234
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    • 2020
  • The purpose of this study is to empirically analyze the structural relationship between parental rearing attitude, social support for teenagers and the mobile phone dependency. In this paper, we survey for teenagers in Gmetropolitan city and the collected data were analyzed using Amos 18.0. The results showed that the parental rearing attitude had a significant influence on social support for teenagers and also the parenting attitude and social support had a important effect on teenagers' mobile phone dependency. In addition, social support was found to have a mediating effect on the relationship between parental rearing attitude and teenagers' mobile phone dependency. Therefore, we resulted that parental rearing attitude and social supports were important variable factors to lower the teenagers' mobile phone dependency.

The effect of Preparation for Old Age on the Life Satisfaction of the Korean Elderly: Focusing on the interaction effect of Social Support and Death Anxiety (노인의 노후준비가 생활만족도에 미치는 영향 : 사회적지지 및 죽음불안과의 관련성을 중심으로)

  • Kim, Hye-Kyung;Kim, Ji-Hye
    • The Journal of the Korea Contents Association
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    • v.20 no.10
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    • pp.449-457
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    • 2020
  • In the aged society, the quality of life of elders assessed by life satisfaction is important for successful aging. This study examined the impact of preparation for old age including social support and death anxiety on the life satisfaction of the elders. We analyzed the data which has obtained from 282 senior center users in Choong-chung-nam-do. A multiple hierarchical analysis showed the effect of preparation for old age, social support and death anxiety on the life satisfaction of the elders. In addition, we found a interaction effect preparation for old age and social support. These findings suggest the importance of social support and death anxiety as well as preparation for old age for successful aging.

Actor and Partner Effect of Self Efficacy, Marital Adjustment, and Family Support on Yangsaeng in Infertile Couples (자기효능감, 부부적응도 및 가족 지지가 난임부부의 양생에 미치는 자기효과와 상대방효과)

  • Kim, Ju Hee;Park, Hanjong;Shin, Hye Sook;Han, Su Kyung
    • Journal of East-West Nursing Research
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    • v.24 no.1
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    • pp.44-51
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    • 2018
  • Purpose: The purpose of this study was to examine the actor and partner effects of self efficacy, marital adjustment and family support on Yangseang in infertile couples using the actor-partner interdependence model. Methods: The participants were 108 infertile couples. Data were collected using the Yangsaeng Scale, Infertility Self Efficacy Scale, Revised Dyadic Adjustment Scale, and Perceived Social Support Scale from March to April in 2016. The Actor-Partner Interdependence Model was used to analyze the actor and partner effects of self-efficacy, marital adjustment and family support on Yangsaeng. Results: The fit indices for the model were Comparative Fit Index (CFI) = 0.99, Normed Fit Index (NFI) = 0.99, Tucker-Lewis Index (TLI) = 0.90, and Root Mean Square Error of Approximation (RMSEA) = 0.01, which met the criteria. We found that only self efficacy had an actor effect on Yangsaeng. Marital adjustment and family support of infertile husbands had an actor effect on the Yangsaeng. In addition, marital adjustment showed an interaction effect. Conclusions: The findings of this study indicate that the level of Yangseang in infertile couples was positively associated with the levels of self efficacy and martial adjustment. Partner effects may be hidden due to much stronger actor effects on Yangseang.

The Effect of Income Support Allowance for Care Workers on Their Wage Increase (요양보호사 처우개선비 정책이 임금인상에 미친 효과)

  • Na, Young-Kyoon;Jeong, Hyoung-Sun
    • Health Policy and Management
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    • v.30 no.1
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    • pp.92-99
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    • 2020
  • Background: The purpose of this study is to analyze the effect of the income support allowance policy for the care workers on wage level. Methods: The analysis data was constructed using database (DB) of long-term care institution, DB of long-term care personnel status, and DB of health insurance qualification and contribution possessed by National Health Insurance Services. We analyzed the wage status of care workers 2009 to 2016 through basic analysis. We used the difference-in-difference analysis method for the workers who worked in the same institution from 2012 to 2013, The effects of the income allowance policy on wage increase were analyzed. Results: As a result of the net effect of the income support allowance policy, the monthly average wage of the care worker increased by 25,676 won and the hourly wage increased by 478 won. As a result of the analysis, it can be confirmed that the income support allowance policy has achieved some of the goals of raising the wage level of the care workers, and the effect of raising wages for other occupations in the long-term care business can be confirmed. Conclusion: The low wage problem of long-term care workers such as care workers is not the only problem in Korea. In other countries, there are various wage support policies for employees. In particular, it is necessary to refer to the improvement in the treatment of care workers in Japan and wage pass-through in the United States. In addition to wages, there is a need to promote policies to provide employment motivation through efforts to improve their social status and improve their job status and career development for employees in long-term care facilities.

Moderating Effect of Self-efficacy and Social Support in the Relationship between Physical Therapist's Job Stress and Psychological Burnout

  • Yoon, Hye-Jeong;Moon, Kyung-Rye
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.8
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    • pp.137-144
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    • 2020
  • In this paper, we propose the moderating effects of self-efficacy and social support on the relationship between physical therapists' job stress and psychological burnout. Based on the previous studies, this study set up three types of variables: 1) independent variable, 2) moderating variable, 3) dependent variable. Job stress was identified as an independent variable, self-efficacy and social support was identified as a moderating variable and psychological burnout was identified as a dependent variable. To empirically conduct this study, a total of 200 questionnaires were distributed to physical therapists. Consequently, a total of 155 survey responses were collected. The survey results are as follows. First, the result showed a high-level of correlation among job stress, psychological burnout, self-efficacy, and social support. Second, self-efficacy was found to have a moderating effect on the relationship between the physical therapists' job stress and psychological burnout. Third, social support was found to have a moderating effect on the relationship between the art therapists' job stress and psychological burnout.