• Title/Summary/Keyword: Service workers

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The Effect of Job Instability and Job Stress on Turnover Intention in the COVID-19 Situation: Focused on the Moderating Effect of Sports Facility Workers' Perceived Organizational Support (COVID-19 상황에서 직무불안정성, 직무스트레스가 이직의도에 미치는 영향: 체육시설 종사자의 조직지원인식 조절효과를 중심으로)

  • Choi, Seung Kook;Noh, Yonghwi
    • Journal of Korean Society for Quality Management
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    • v.49 no.2
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    • pp.183-200
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    • 2021
  • Purpose: This study is to investigate the effects of job instability and job stress on the turnover intention of sports facility workers in the COVID-19 situation, considering the moderating effects of perceived organizational support. Methods: This study surveyed service workers working at public sports facilities in Seoul, Gyeonggi Province and North Chungcheong Province, South Korea. The multi-regression and hierarchical regression analysis were employed to analyze the collected data. Results: The results indicate that all of the factors constituting job instability (organizational, job, and personal factors) had a significant influence on the factors constituting job stress (job characteristic, roll-related, and human relationship factors), except for only the relationship between organizational factor and rol-related factor. Job characteristic and roll-related factors constituting job stress significantly affected turnover intention of sports facility workers. Also, it was found that the perceived organizational support moderated the relationship between job characteristic factors of job stress and turnover intention. Conclusion: Although the COVID-19 created an environment with very high job instability, the negative impacts of job instability and job stress can be minimized through consideration and support for service workers of the organization, reducing turnover intention.

Effects of Nature-Based Programs for Workers in Korea: A Systematic Review

  • Shin, Jong-Yeon;Shin, Won-Sop
    • Journal of People, Plants, and Environment
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    • v.23 no.2
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    • pp.125-138
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    • 2020
  • The aim of this study was to review previous literature to determine the effects of nature-based program for workers. This systematic review was conducted in accordance with National Evidence-based Healthcare Collaborating Agency's guidance for undertaking systematic reviews for intervention. Literature search was performed using National Assembly Digital Library, Korean Studies Information Service System, and Korea Education & Research Information Service for literature published until March 2019. The participants were full-time workers, and intervention of nature-based programs was conducted in the outdoor, indoor, and indirect nature contact exposures, with comparators in the control group who did not receive the treatment. The results showed that the programs were effective in physical, psychological, and social health. The methodological quality of randomized controlled trials (RCT) was assessed using the Cochrane Risk of Bias(RoB) tool, while non-randomized controlled trials (N-RCT) were assessed using the Cochrane Risk of bias assessment tool for non-randomized studuies (RoBANS). A total of 16 studies were selected for assessment: two RCTs, 10 N-RCTs, and four one-group pretest-posttest designs. Most interventions were provided at the workplace and in the community. There were many kinds of nature-based interventions, and forest therapy and horticultural therapy programs were most common. Various interventions for workers effectively improved job stress, depression, serum cortisol and stress-response. However, the included studies lacked methodological rigor. Future research is needed to evaluate the long-term effectiveness of nature-based programs for workers using rigorous research designs.

Health Care Management According to Occupational Diseases of Beauty Industry Workers

  • Eun-Jung SHIN
    • East Asian Journal of Business Economics (EAJBE)
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    • v.11 no.3
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    • pp.1-10
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    • 2023
  • Purpose - Beauty service employees who perform emotional labor are becoming an important factor in their duties to be performed at customer contact with the emotional expression norms set and required by organizations and companies. There are health problems for beauty workers due to working environments such as physical, chemical, and social factors. Accordingly, this study presents practical ways to protect the health of beauty workers. Research design, data, and methodology - This review study was conducted by searching PubMed, Google Scholar, Riss, Scopus, and Research Gate. Beauty Health Care, Occupational Diseases, Beauty Industry, Beauty Employees, Work-Life Vallance (WLV). I referred to the keywords such as that. A total of 471 papers were searched, of which 46 were finally included in this study on the PRISMA flowchart. Result: The beauty service industry can be classified as a job with high job stress among the beauty industries, and establishing appropriate measures to effectively help beauty industry workers proves to be an important strategy for maintaining physically and mentally healthy lives. Conclusion - Active research is needed to create a healthy environment with sustainable well-being by identifying physical and mental outbreaks according to the degree of awareness through various causes of occupational diseases such as gender and environment of beauty industry workers.

Changes in Income Distribution During the COVID-19 Pandemic: Empirical Evidence from Vietnam

  • DAO, Quyet Thang;LE, Thi Yen;PHAM, Van Hung
    • The Journal of Asian Finance, Economics and Business
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    • v.9 no.1
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    • pp.241-248
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    • 2022
  • This study examines changes in income for Vietnam's service labors during COVID-19. A person's income depends on several factors, such as educational level, working area, the number of activities creating jobs, the cost of living, investment, etc. This research was based on a survey of 479 workers in Vietnam's service sector, who were evenly distributed across sectors (tourism and aviation) and workplaces (State and private). Based on the collected data, the REM regression model was used to analyze the factors influencing employee income when COVID-19 took place. The research returns show that the COVID-19 pandemic has had a considerable influence on labor incomes, and there are income disparities that exist between workers by work area and by gender. This study indicates that workers' wages in Vietnam decreased by an average of 12.22 million VND per month after the outbreak of COVID-19. In addition, the results also show that the income of workers after COVID-19 differs depending on their position (the average salary of laborers working in the public sector is about 3.946 million VND higher than the average salary of laborers in the private sector); furthermore, the incomes of workers also vary by gender.

The Effect of Internal Marketing of Hair Salon on Service Orientation (헤어미용실의 내부마케팅이 서비스지향성에 미치는 영향)

  • Sun-Yi Park
    • Journal of the Korean Applied Science and Technology
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    • v.40 no.6
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    • pp.1498-1505
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    • 2023
  • This study attempted to investigate the difference in service orientation according to the individual characteristics of hair salon workers, and to identify the internal marketing factors of hair salon that influence service orientation. Questionnaires for empirical research were collected from hair salon workers in Gyeongnam, and the results of analyzing the collected questionnaires through IBM SPSS Statistics 26 are as follows. First, as a result of analyzing the difference in service orientation according to the individual characteristics of hair salon workers, the '40s or older' group and the 'working period of 10 years or longer' group showed statistically higher service orientation than other groups. Second, as a result of analyzing the causal relationship between internal marketing and service orientation, it was found that welfare, compensation system, education and training of internal marketings had the statistical effect on service orientation, and in particular, the compensation system had the strongest effect on service orientation. Therefore, service orientation for customers should be improved through internal marketing activities that take into account the individual characteristics of hair salon workers. The improvement of service orientation means the customer's intention to reuse, suggesting that ultimately the management performance of hair salon companies can be further improved.

A Review on the Occupational Health Status of Female Workers in China (중국 여성근로자의 산업보건 실태에 관한 고찰)

  • Wen, Yong;Ko, Min-Jung;Lim, Min-Kyung
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.8 no.1
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    • pp.155-161
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    • 1998
  • This study reviewed on the occupational health status of female workers in China, where the half of female population are workers in occupational settings and realizes the importance of occupational health among them, to establish the occupational health management system in Korea as Korean female workers have been increasing for the last few decades. Results of the study were as follows. 1. The proportion of female workers in total workers have increased from 7.5% in 1949 up to 37.6% in 1990. As for the distribution of female workers by industry, manufacturing part has the highest proportion of female workers in total and out of total female workers, the rank was health social welfare (53.2%), community personal service(45.4%) and agriculture forestry fishing(44.1%). 2. The system of occupational health management for female workers was related to superior organization well by administrative district & work place and professionals were distributed to one per ten thousand persons or more, depending on each region's conditions. 3. The regulations of occupational health management for female workers are defined in a variety of fields. Considering the physiological characteristics of female workers, government has tried to minimize the loss due to menstruation, pregnancy, delivery and lactation and has let them have vacations, guaranteeing the health facilities at the same time. Also government has defined the scope of prohibited work to protect legal right of them.

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Analyzing Cancer Incidence among Korean Workers and Public Officials Using Big Data from National Health Insurance Service (건강보험 빅데이터를 통한 전체 근로자 및 공무원 근로자의 암 발생률 분석)

  • Baek, Seong-Uk;Lee, Wanhyung;Yoo, Ki-Bong;Lee, Woo-Ri;Lee, Won-Tae;Kim, Min-Seok;Lim, Sung-Shil;Kim, Jihyun;Choi, Jun-Hyeok;Lee, Kyung-Eun;Yoon, Jin-Ha
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.32 no.3
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    • pp.268-278
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    • 2022
  • Objectives: This study aimed to establish a control group based on the big data from National Health Insurance Service. We also presented presented the number of incidences for each cancer, and analyzed the cancer incidence rate among Korean workers. Methods: The cohort definition was separated by 'baseline cohort', 'dynamic cohort', and 'fixed- industry cohort' according to the definition. Cancer incidence was calculated based on the Korean Standard Classification of Disease code. Incidence rate was calculated among the group of all workers and public officials. Based on the study subjects and each cohort definition, the number of observations, incidences, and the incidence rate according to sex and age groups was calculated. The incidence rate was estimated based on the incidence per 100,000 person-year, and 95% confidence intervals calculated according to the Poisson distribution. Results: The result shows that the number of cancer cases in the all-worker group decreases after the age of 55, but the incidence rate tends to increase, which is attributed to the retirement of workers over 55 years old. Despite the specific characteristics of the workers, the trend and figures of cancer incidence revealed in this study are similar to those reported in previous studies of the overall South Korean population. When comparing the incidence rates of all workers and the control group of public officials, the incidence rate of public officials is generally observed to be higher in the age group under the age of 55. On the other hand, for workers aged 60 or older, the incidence rates were 1,065.4 per 100,000 person-year for all workers and 1,023.7 per 100,000 person-year for civil servants. Conclusions: This study analyzed through health insurance data including all workers in Korea, and analyzed the incidence of cancer of workers by sex and age. In addition, further in-depth researches are needed to determine the incidence of cancer by industry.

First Aid Knowledge and Education Needs of Ski Resort Workers (스키리조트 근무자의 응급처치 지식 및 교육요구도)

  • Kim, Hyun-Hee;Lee, In-Soo
    • The Korean Journal of Emergency Medical Services
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    • v.16 no.1
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    • pp.103-115
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    • 2012
  • Purpose: This is the descriptive research for providing the basic data necessary for the first aid education after understanding the first aid experience, first aid education, first aid knowledge, and educational needs of ski resorts workers. Methods: 323 workers of domestic 9 ski resorts were surveyed for data, which was collected using the systematic questionnaire from Oct. $6^{th}$ to $20^{th}$, 2011. The collected data has been processed using the program of SPSS Win. Version 14.0 and analyzed that according to the purpose of research in terms of real number, percentage, standard deviation, t-test and ANOVA. Results: 1. 58.8%(190) of ski resort workers experienced an emergency on duty and 33.6%(108) carried out the first aid for emergency patients on duty. 2. 65.6%(210) of workers experienced first aid education. 3. The percentage of correct answers of first aid knowledge was average 46.8% and average $9.35{\pm}2.54$ points out of total 20 points. 4. The first aid educational necessity indicated as follows: ski resort workers need first aid education (97.5%, 306); workers want to have the education if they have chance (94.6%, 296 persons); in addition, they need the repeated education of first aid (95.6%, 301). Conclusion: It is understood that as special first aid service can be delayed in ski resorts due to their geographical characteristics, the workers of ski resorts need the continuous and systematic first aid education enabling them to play the first responder in the first aid system when emergency situation occurs.

The Causes of Demand Increase and the Real State of Non-Standard Workers (비정형근로자의 활용실태와 수요증가의 원인 -사업체 조사를 중심으로-)

  • Bai, Jin Han
    • Journal of Labour Economics
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    • v.24 no.2
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    • pp.125-162
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    • 2001
  • According to the survey results on non-standard employment, most of the non-standard workers are women and work at service jobs and some jobs that do not require firm-specific skill. Also wages of non-standard workers appear to be lower than those of standard workers by 10~19%. Non-standard workers are very much likely to be excluded from beneficiaries of economic growth because job contents and ability are not important relatively as criteria in determining their basic wage and their benefits are also much lower in severance pay and bonuses, vacations, 4 social insurances, education and training opportunities. Because of very low rate of union membership, the working conditions of non-standard workers are not expected to be improvable easily by unions. It seems that the reason of the demand increase for non-standard workers is mainly because not only an individual establishment demands quantitative flexibility in employment, but also there are tendencies of being smaller in establishment size and of growing service industries macro-economically. The number of non-standard workers are expected to increase continuously in the future, too.

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A Study on the Job Stress and Psychosocial Wellbeing Index of Industrial Workers with Assistive Technology Major (보조공학전공 근로자들의 직무스트레스 요인과 사회심리적 스트레스에 관한 연구)

  • Kwak, Hyo Yean
    • Journal of the Korea Safety Management & Science
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    • v.17 no.2
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    • pp.55-66
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    • 2015
  • In the perspective of industrial health management, it is important for the employee to decrease their job stress, to improve their productivity and quality of labor. In this study, the job stress, and it's influence on PWI(Psychosocial Wellbeing Index) were investigated by the questionnaire survey of 138 industrial workers who had studied assistive technology in college. The contents of questionnaire consist of the demographic characteristics, job-related characteristics, job stress and psycho-social stress. We evaluated job stress by KOSS-SF(Korean Occupational Stress Scale-Sort Form) and psychosocial stress by PWI-SF(Psychosocial Well-being Index-Short Form). To analyze the results, we evaluated the exposure level of KOSS and PWI by demographic characteristics and job-related characteristics using significance tests. Also, we estimated the relationship among demographic characteristics, job-related characteristics, job stress and psychosocial stress, using correlation analysis. As a results, all workers were found to be in a group under the high risky stress. It showed that the scale index of female's job non-autonomy and pwi were much larger than those of male's. Therefore, to guarantee job autonomy of female workers should be more emphasized, to improve their working environment. Job type had significant relationships with many job stress category; physical environment, job demand, job instability and organization culture. Regarding pwi, the scale index of the workers who is in charge of the civil service such as contacting the disabled and the aged in person, were much larger than that of the other workers. Accordingly, the job stress management program including physical environment, job demand, job instability and organization culture, should be suggested, to decrease the stress of the workers in charge of the disabled and the elders service. The strongest predictors of pwi was organization system through maximum positive relations between organization system and pwi. Therefore, it indicates that improvement of organization system such as a fair merit rating, a manpower supply, demand plan and department cooperation is urgently needed to reduce pwi.