• Title/Summary/Keyword: Service support

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Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers (보건소 공무원들의 감정노동과 조직지원인식이 직무태도에 미치는 영향)

  • Shin, Sun-Hae;Ahn, Jae-Sun;Kim, Moon-Jung
    • The Korean Journal of Health Service Management
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    • v.13 no.1
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    • pp.1-13
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    • 2019
  • Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.

Development of Information Sharing and Management System for Closed User Group (폐쇄 사용자 그룹을 위한 정보공유 관리 시스템의 개발)

  • Huh, Mi-Young;Hyun, Wook;Kang, Shin-Gak
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2000.10a
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    • pp.324-327
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    • 2000
  • There are developing the World Wide Web systems for their information sharing among certain closed user group. These systems are required five common functions as follows. First, they have to support the web service for Internet users to access easily. Second, Hey have to support the authorization service to confirm the allowed users. Third, they have to support the database service to manage the sharing information among users. Fourth, they have to support the bulletin board service for closed users to discuss. Fifth, they have to support the e-mail service to send e-mail to the certain user subset and mail archive service to save and manage the previous mail information. In this paper, we described the detail function and processing procedure of our implemente system under LINUX operating system. In addition, we described problems occurring in implementation and their solutions.

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Design and development of accident response support service for safe operation of MASS (자율운항선박의 안전운항을 위한 사고대응 지원서비스 설계 및 개발)

  • Gyeungtae Nam;Younggeun Lee;Namsu Kim;Chunsu Kim
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2022.06a
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    • pp.441-442
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    • 2022
  • This is a study on the design and operation software development of an accident response support service for MASS(maritime autonomous surface ship) that provides accident response support information according to ship accident classification when a ship accident occurs due to the operation of MASS

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A 4D Process for Service Oriented Software Development (서비스 기반 소프트웨어 개발을 지원하는 4D 프로세스)

  • Park, Joon-Seok;Moon, Mi-Kyeong;Nam, Tae-Woo;Yeom, Keun-Hyuk
    • Journal of KIISE:Software and Applications
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    • v.35 no.11
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    • pp.653-660
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    • 2008
  • Recently, Service-oriented computing is the emerging computing paradigm. In this paradigm, we require the practical process model to support service oriented software development. The well-known development methods e.g., Unified Software Development Process, UML components have been proposed focused on component. So, these methods cannot support service-oriented computing concepts such as service definition, binding and composition concepts using Business Process Execution Language (BPEL). Also, a few proposed service-oriented approach, for example Service Oriented Unified process (SOUP), and Service Oriented Modeling and Architecture (SOMA) have appeared. However, these approaches do not explicitly represent detailed guideline, artifacts and approach. Therefore, in this paper we propose a practical and simple process model to support service oriented software development. Also, we explicitly represent process model and artifact using Software Process Engineering Metamodel (SPEM) which is proposed by OMG. By using our approach, it can enhance systematization and effectiveness for service-oriented software development.

A Study on the Effect of Food Service Franchise's Support System on Franchisee's Trust, Financial Performance and Intention of Multi-Store Operation (외식 프랜차이즈 가맹본부의 지원시스템이 가맹점 신뢰와 재무적 성과 그리고 다점포 운영의도에 미치는 영향에 관한 연구)

  • Kim, ChangBong;Park, WonSun
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.13 no.5
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    • pp.87-102
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    • 2018
  • The purpose of this study is to determine the impact of food service franchise's support system on franchisee's trust, financial performance and intention of multi-store operation. For this purpose, the results of the survey were collected for 111 small and mid-sized food service franchisees in Korea with less than 100 brand franchises, referring to article 9 of the act on Fair Trade. Structural equation model analysis was used for hypothesis testing. The results of the study are as follows; First, a support for store development, education, logistics, and supervisors among franchise's support system were found to have a significant impact on the franchisee's trust, but public relations support was not significantly affected. Second, a support for store development had significant influence on the financial performance, but the support for education, logistics, supervisors and public relations did not significantly affect the financial performance. Third, franchisee's trust has been shown to have a significant impact on financial performance and intention of multi-store operation. Fourth, financial performance was shown to have a significant impact on the intention of multi-store operation. Finally, confirming the mediated effects of financial performance on the effect of franchisee's trust and intention of multi-store operations also proved to have indirect effects. This study identified the impact relationship between the small and medium-sized food service franchise support system, franchisee's trust, financial performance and intention of multi-store operation. In particular, it is deemed meaningful that the performance of Korea's small and medium-sized food service franchises and the relationship of influence that can grow together through the qualitative growth of the franchise's system.

Study on the blind zone of social service in Korea (한국 사회서비스의 사각지대 실태)

  • Noh, Hyejin
    • Korean Journal of Social Welfare Studies
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    • v.47 no.1
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    • pp.179-204
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    • 2016
  • The purpose of this study is to establish the concept of the blind zone of social services and analyzing the conditions by children, the elderly, the disabled, and the poor. This study used the raw data of demand/supply of social service and sample size is 4,038. Results of the study were as follows. First, in terms of the coverage, the biggest blind zones of social service are the employment support and cultural service. These results were similar for all households. But, it is noteworthy that the size and proportion of blind zones of housing support services for children, counseling services for elderly are relatively big. Second, in terms of adequacy, the most serious blind zones of social service are health and the employment support service. Especially, the elderly, the disabled, and the poor are not the most adequate adult care services and children are community service. Based on such findings, this study suggests expansion of employment support services and health care, monitoring for the services analyzed to be over-supply, and intensive involvement of private sectors about the services provided by the government of a large blind zone.

Integration of care services and mental health intervention for older adults at high risk: the Specialized Service in the Individualized Support Service for older adults (고위험 노인돌봄과 정신건강 개입의 만남: 「노인맞춤돌봄서비스」 내 「특화서비스」)

  • Kim, Yujin
    • 한국노년학
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    • v.40 no.4
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    • pp.577-598
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    • 2020
  • As the socialization of care is progressing rapidly, the necessity of community-level mental health intervention for older adults with severe social isolation and depression is also increasing. In line with the reorganization of the Individualized Support Services for Older Adults in 2020, the social relations revitalization project for the elderly living alone, which had been conducted as a pilot project in 2014~19, was expanded and reorganized into a separate specialized project within the Individualized Support Services for Older Adults. The purpose of this study is to enhance understanding of the specialized service and to clarify its conceptual framework. The characteristics and conceptual framework of the specialized service were examined through a review of the process of institutionalization of the specialized service, which included analysis of related literature and the pilot projects. Finally, it discussed what to consider in order for the specialized service to proceed as intended in the future, focusing on a couple of situations that occur at the fields.

A Study on Hierarchical Distributed Intrusion Detection for Secure Home Networks Service (안전한 홈네트워크 서비스를 위한 계층적 분산 침입탐지에 관한 연구)

  • Yu, Jae-Hak;Choi, Sung-Back;Yang, Sung-Hyun;Park, Dai-Hee;Chung, Yong-Wha
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.18 no.1
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    • pp.49-57
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    • 2008
  • In this paper, we propose a novel hierarchical distributed intrusion detection system, named HNHDIDS(Home Network Hierarchical Distributed Intrusion Detection System), which is not only based on the structure of distributed intrusion detection system, but also fully consider the environment of secure home networks service. The proposed system is hierarchically composed of the one-class support vector machine(support vector data description) and local agents, in which it is designed for optimizing for the environment of secure home networks service. We support our findings with computer experiments and analysis.

Improvement of Supporting Services of Business Incubators by the Entrepreneurship Growth Stages Based on the IPA (IPA를 활용한 보육지원서비스에 대한 창업성장 단계별 개선방안)

  • Hyun-A Lee;Mi Yu;Tae-kyu Kwon
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.46 no.spc
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    • pp.54-60
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    • 2023
  • The government focuses on promoting start-ups, fostering ventures, and creating an ecosystem of start-ups through the formation of a strong growth environment for small businesses. This study provides academic and practical implications about ways of improving our business incubator's support service across stages of growth through IPA. To this end, an Importance-Performance Analysis (IPA) was conducted to analyze relationship and differences in importance and satisfaction of business incubator's support service support at business incubation center. These results present to provide the following academic and practical implications. The academic implications are the need for differences in support services for each phase of start-up growth. As factors that could increase the likelihood of successful start-up were identified in each phase of the start-up growth, important information needed for policy and strategy was provided. As a practical suggestion, the managers and expert groups are presented with sections to be opened for each start-up growth stage, minimum effort input, and areas to be maintained continuously. A systematic support plan is established and a foundation is provided for improvement measures in efficient start-up business incubator's support service.

Product Data Model for Supporting Integrated Product, Process, and Service Design (제품, 공정, 서비스 통합 설계를 지원하는 제품자료모델)

  • Do, Nam-Chul
    • Journal of Korean Institute of Industrial Engineers
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    • v.38 no.2
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    • pp.98-106
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    • 2012
  • The current market preassure of least environmental effects of products needs companies to consider whole life cycle of their products during their design phase. To support the integrated and collaborative development of the products, this paper proposed product data model for extended Product Data Managemen (PDM) that can support integrated design of product, manufacturing process, and customer services, based on the consistent and comprehensive PDM databases. The product data model enables design, manufacturing, and service engineers to express their products and services efficiently, with sharing consistent product data, engineering changes, and both economical and environmental evaluations on their design alternatives. The product data model was implemented with a prototype PDM system, and validated through an example product. The result shows that the PDM based on the proposed product data model can support the integrated design for products, manufacturing process, and customer services, and provide an environment of collaborative product development for design, manufacturing and service engineers.