• Title/Summary/Keyword: Service efficiency

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Analyzing the Influence Factors on Efficiency of Railway Transport using DEA and Tobit Model (DEA와 Tobit 모형을 이용한 철도산업 효율성 결정요인 분석)

  • Lee, Yoon-Mi;Yoo, Jae-Kyun
    • Journal of the Korean Society for Railway
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    • v.12 no.6
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    • pp.1030-1036
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    • 2009
  • In 1990's, in Europe and some advanced nations, the structural reform of the railroad industry for improving the productive efficiency of the railroad industry and competitive power had been progressed. This paper empirically explores the relationship between railway restructuring and productive efficiency in the railway industry. We use Data Envelopment Analysis (DEA) to construct efficiency scores, and explain these scores, using Tobit regression analysis by using variables reflecting institutional factors and organizational type. Our results suggest that vertical separation, infrastructure and services are separated, and horizontal separation, passenger service and freight service are separated, improve productive efficiency. We also find that market competition has positive effect on the efficiency, but independent management from the government has negative effect, which is in line with economic intuition as well as with expectations on the railway restructuring. As a consequence, increased independence without sufficient competition and adequate regulation may deteriorate incentives for productive efficiency.

The Effects of Competence and Government Support Service of Micro and Small Business on Performance: Mediating Effects of Self Efficiency (소상공인의 역량과 정부지원 서비스가 성과에 미치는 영향: 자기효능감의 매개효과를 중심으로)

  • Song, Jung Hun;Ha, Kyu Soo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.2
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    • pp.129-140
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    • 2022
  • Micro and small enterprises are businesses that absorb the most labor in Korea. The position of micro and small enterprises in the national economy has an important and strategic role because micro and small enterprises are quite dominant in the Korea economy. The purpose of this study is to look at the effect of the CEO' business experience, competency(job competency, money competency, digital competency), government support service(government support satisfaction, education support) on the performance. For this study, data was collected from 220 CEO by using questionnaires. The statistics analysis SPSS 24.0 was used, it is a factor analysis, reliability test and multiple regression analysis for hypothesis verification. The research results are as follows. First, as a result of examining the effect of the CEO competency on the performance, it was found that among the competency factors, money competency and digital competency had a significantly positive (+) effect on the performance. Second, as a result of examining the effect of government support service on the performance, government support satisfaction, education support had a positive (+) effect on the performance. Thirdly, in the relationship between CEO' business experience, competency, government support service and performance, the mediating effect of self efficiency was significant money competency→self efficiency→performance, digital competency→self efficiency→performance.

Operation status of Agricultural Machinery Rental Service and its Improvement Plan (농업기계 임대사업 운영실태 및 개선방안)

  • Shin, Seung-Yeoub;Lee, Jung-Min;Kim, Yu-Yong;Noh, Jae-Seung
    • Journal of Korean Society of Rural Planning
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    • v.22 no.4
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    • pp.61-69
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    • 2016
  • In order to reduce the farmers' burden of purchasing agricultural machinery and address the shortage of farm workers, the government have been promoting agricultural machinery rental service since 2003. Despite of political purpose, the outcome of agricultural machinery rental service turned out to be adverse, high cost and low efficiency, by the pork barrel projects operated from some municipalities. Therefore, this study was aimed to improve the efficiency of agricultural machinery rental service by analyzing the operation status of agricultural machinery in local government. A questionnaire survey was conducted at 134 cities and counties in terms of rent type, management personnel, business budget, agricultural machinery ownership, rental performance, use rates, operational problems, and improvement plan. This study found that some agricultural machinery rental offices were only focused on the short-term rental service, which caused the increasing number of operating personnel, required facilities/equipment. The short-term rental service has a limitation for promoting the mechanization rate in dry-field farming. Therefore, it should be carried out along with the long-term rental service which a lessee maintains and manages agricultural machinery directly. Furthermore, the reasonable number of agricultural machinery based on regional circumstances should be considered to meet rental demand and collect the minimal rental fee for purchasing new agricultural machinery and replacing old ones.

Effects of the service and the product quality evaluation factors of internet shopping mall on the satisfaction for Korean internet fashion shopping malls - Focusing on Chinese university women - (인터넷 쇼핑몰의 서비스 및 제품의 품질평가 요인이 한국 인터넷 패션 쇼핑몰의 만족도에 미치는 영향 - 중국 여대생을 중심으로 -)

  • Yu, Jihun;Kong, Shim
    • The Research Journal of the Costume Culture
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    • v.22 no.5
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    • pp.655-669
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    • 2014
  • This study was to examine the service and the product evaluation factors of Korean internet fashion shopping malls and to suggest marketing implications for Korean internet fashion shopping malls wanting to expand into the Chinese market. This study conducted a questionnaire survey for college female students in Qingdao, China, who have shopped at Korean internet shopping malls, and 310 surveys were used in the final analysis, frequency analysis, factorial analysis, and regression analysis. The results of the study were as follows. First, Most of the respondents answered that they found the Korean internet fashion shopping malls through the internet, and the most purchased item was outer clothing. Second, the system stability and web site structure excellence factors had a positive influence on the service satisfaction for the shopping mall 'S', while the system satisfaction, service efficiency, interactivity and web site structure excellence factors had positive influences on service satisfaction for the shopping mall 'P', and the system satisfaction, service efficiency, interactivity factors had positive influences on service satisfaction for the shopping mall 'N'. Third, examining the correlation between product satisfaction for the shopping mall 'S', 'P', and 'N' with fashion product evaluation factors showed that, design factors and quality excellence factors of the three shopping malls had positive influences on product satisfaction. The results of this research provide useful information in forming an efficient operating system and improving marketing strategies for internet fashion shopping malls planning to enter or having already entered the Chinese market.

The impact of the privatization of a state-owned telecommunications carrier on universal service in Korea (한국통신 민영화가 보편적 서비스제도에 미친 영향)

  • Kim, Sung-Wook
    • Journal of Digital Convergence
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    • v.9 no.6
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    • pp.39-55
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    • 2011
  • Since telecommunications reforms began around world in the 1980s, many scholars have attempted to uncover its effects on the telecommunications sector. Nevertheless, research focusing largely on the impact of privatization on universal service has been relatively less frequent than other research on telecommunications reform such as the effect of competition on efficiency, investment, and universal service, and the impact of privatization on efficiency. From this perspective, this study attempted to explain the impact of the privatization of a state-owned telecommunications enterprise on universal service in Korea. This work may contribute to providing policy-makers and scholars in telecommunications with some useful policy suggestions by concretely illustrating how the privatization of Korea Telecom has influenced universal service policy formulation and the universal service system in Korea.

Efficiency of Purchase Management as Determined by the Adoption of School Meal Service Support Center in Gyeonggi Area (경기지역 학교급식지원센터 도입 여부에 따른 구매관리 효율성 연구)

  • Lee, Ji-Hye;Kim, Boram;Joo, Nami
    • Journal of the Korean Dietetic Association
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    • v.26 no.3
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    • pp.196-207
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    • 2020
  • This study was undertaken to provide basic data for revitalizing the school meal support centers and improving school meals, by analyzing the purchase conditions and satisfaction of food according to an adoption of a school meal service support center. Comparing the purchasing efficiency, convenience to purchase, and higher overall satisfaction was achieved when a school meal service support center was adopted by the local government, as compared to non-adopted school meal service support centers. Therefore, it is considered that the adaption of a school meal service support center is urgently required by non-adoption local governments. Moreover, the stability of food material supplies was also higher in the adopted rather than the non-adopted centers. Satisfaction with the quality of food ingredients was also found to be significantly higher in the adopted centers. These results indicate that if the local government adopts and introduces the school meal support center, inconsistencies observed in the return and exchange processes experienced by the non-adopted centers can be resolved, and food quality satisfaction can be improved. We, therefore, propose the necessity to implement a system for determining reasonable pricing by establishing systematic cooperation among schools, manufacturing entities (suppliers), and the School Meal Service Support Center.

Evaluation of Creative Space Efficiency in China' Provinces Based on AHP Method

  • Hu, Shan-Shan;Kim, Hyung-Ho
    • International journal of advanced smart convergence
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    • v.9 no.4
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    • pp.52-61
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    • 2020
  • The AHP method was used in 30 provinces of China to construct the index system of creative space efficiency evaluation and determine the weight of each index. The fuzzy comprehensive evaluation method was further used to score the indexes at all levels, and then the total efficiency score was sorted. The purpose of this study is to adjust the regional layout of creative space reasonably and implement financial policies accurately through the evaluation of the efficiency of creative space. The results is ranking top in weight of several indicators, which include the number of incubated Startups, the number of innovation and entrepreneurship mentors, the survival rate of incubator, the innovative training activities, etc. It was also found that Beijing, Shanghai, Jiangsu, Guangdong and Zhejiang ranked first in the score of creative space efficiency. This study is meaningful in that it was In order to effectively solve the problem of the imbalance of the creative space efficiency in China's province, by coordinating the regional pattern, establishing a sound service system and improving the efficiency evaluation system.

An Analysis of the SaaS Quality Impact on the Service Performance and Loyalty (SaaS(Software as a Service) 품질이 서비스 성과 및 충성도에 미치는 영향)

  • Kim, Eun-Hong;Park, Young-Sun;Nam, Kyung-Ok
    • Journal of Information Technology Services
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    • v.10 no.3
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    • pp.127-147
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    • 2011
  • Business organizations today have sought management effectiveness and efficiency utilizing information technologies. In particular, small and medium-sized enterprises short of information resources tend to rely more on outsourcing for accomplishing their own information strategies. SaaS(Software as a Service) has recently become one of the powerful outsourcing alternatives. This study tries to identify the influence of the SaaS quality on the service performance and loyalty. A SaaS quality model is developed including tangibles, reliability, responsiveness, assurance, and empathy. Then they are hypothesized to have influence on the service performance defined as user satisfaction, individual performance, and organizational performance. Service performance is considered to have an impact on the loyalty to service. Findings from a survey to test hypotheses on the relationship among SaaS quality, performance and loyalty show these variables are significantly important to widespread adoption of SaaS.

A Study on the Utilization of Wellness IT Service in Nursing Care Center for the Elderly (노인요양시설의 웰니스 IT서비스 활용에 관한 연구)

  • Park, Youngsuk;Jeen, Sungkwang;Kim, Seog;Choi, Jeongil
    • Journal of Information Technology Services
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    • v.19 no.5
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    • pp.93-106
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    • 2020
  • This study attempts to present specific technical measures and case models to meet the needs of caregivers and maximize the effectiveness of senior care facilities by utilizing Wellness IT Service. IT services for supporting elderly care need to go beyond productivity and efficiency and now require the new choice and standards to satisfy the Wellness concept of well-being and happiness. Therefore, this study explores to develop the existing human-based service into the Wellness IT Service by utilizing IT based Wellness in the elderly care facility and thereby to improve the quality of elderly care service. Therefore, this study analyzes the relevant research background and the various feasibility of technical applications of Wellness IT service, and review the new value creation in the elderly care facilities. Lastly this study provides a new foundation for Wellness architecture and a service model for using Wellness IT infrastructure of the elderly care facilities.