• Title/Summary/Keyword: Service conflict

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Importance of Partnership in Food Service Industry Franchise Enterprise (외식프랜차이즈기업의 파트너쉽의 중요성)

  • Lee, Jung-Chul;Shin, Kang-Hyun
    • The Journal of the Korea Contents Association
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    • v.9 no.6
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    • pp.390-398
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    • 2009
  • This study researches on the two types. First, Researched into important perception, relationship maintenance perception, relationship improvement, relationship recognition between franchisor and franchisee, Seconds, Researched into correlation between franchisor and franchisee at function achievement and relationship maintenance, conflict resolve and relationship maintenance, function achievement and compare with competitor. If franchisor with to experience the benefits of a strong franchise partnership, they must be willing to work on behalf of the partnership, perform roles that may extend beyond their traditional boundaries, and resolve their disagreement to the benefit of the partnership rather than to their own benefit. Strong partnerships require sacrifices on the part of both the franchisees and franchisors. However, These sacrifices have substantial payoffs in terms of franchisor performance as well as the performance of the relationship as a whole.

Different Influence of Negative and Positive Spillover between Work and Life on Depression in a Longitudinal Study

  • Lee, Dong-Wook;Hong, Yun-Chul;Seo, Hwo-yeon;Yun, Je-Yeon;Nam, Soo-hyun;Lee, Nami
    • Safety and Health at Work
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    • v.12 no.3
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    • pp.377-383
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    • 2021
  • Background: This study investigated the longitudinal associations between the degrees of positive and negative spillover in work-life balance (WLB) at baseline and reports of depressive mood at a 2-year follow-up in Korean women employees. Methods: We used a panel study design data of 1386 women employees who participated in the Korean Longitudinal Survey of Women and Families in both 2014 and 2016. Depressive mood was measured using the "10-item Center for Epidemiologic Studies Depression Scale." Associations between the positive and negative spillover in WLB at baseline and reports of new incidence of depressive mood at 2-year follow-up were explored using a multivariate logistic regression model. Results: Negative spillover in WLB at baseline showed a significant linear association with reports of depressive mood at 2-yearfollow-up after adjusting for age, education level, marital status, number of children, and positive spillover (P = 0.014). The highest scoring group in negative spillover (fourth quartile) showed a significant higher odds ratio of 1.95 compared with the lowest scoring group (first quartile; P = 0.036). Conclusion: Positive spillover in WLB showed a U-shaped association with depression. The degrees of positive and negative spillover in WLB among Korean women employees at baseline were associated with new incidence of depressive mood within 2 years. To prevent depression of female workers, more discrete and differentiated policies on how to maintain healthy WLB are required.

A Study on the Effect of External Response to Construction Subcontract Disputes (건설하도급분쟁에 대한 외부적 대응노력(컨설팅)의 효과에 대한 연구)

  • Bae, Chan Young;Hyun, Byung Hwan
    • Korean Journal of Construction Engineering and Management
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    • v.20 no.5
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    • pp.72-82
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    • 2019
  • The purpose of this study is to find out how any organizational response or dispute-related consulting has a significant impact on management performance before or during a dispute over a construction subcontract dispute. In this study, multiple regression models were used to analyze the impact on consulting performance. According to the result of the analysis, the positive effects on the overall external consulting effect is influenced by five variables such as financial values, increase of the number of disputes, construction of response system by contents, construction of response system in each period, dispute response external response system. The original business operators were also more likely to be affected by internal activities of conflict response companies and the extent to which external response systems were established. This means that the supply and demand service provider's business environment is relatively poor, forcing it to be lower than the internal and external activities and influences of the original business operators of the conglomerates.

Effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists (치과위생사의 감정노동, 근무환경 분위기, 직무몰입이 이직의도에 미치는 영향)

  • Jeung, Da-Yee
    • Journal of Korean society of Dental Hygiene
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    • v.19 no.5
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    • pp.813-824
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    • 2019
  • Objectives: The purpose of this study was to investigate the effects of emotional labor, organizational climate, and job involvement on turnover intention in Korean dental hygienists. Methods: A total of 806 dental hygienists were enrolled in this study. A self-administered questionnaire was used to evaluate the demographic and occupational characteristics, emotional labor, organizational climate, job involvement, and turnover intention of the subjects. A hierarchical multiple regression analysis was performed. All statistical analyses were performed using the Statistical Package for the Social Sciences for Windows (version 23.0) and p-values < 0.05 were considered significant. Results: Highly chronic exposure to emotional labor were more likely to increase the risk of turnover intention among dental hygienists, especially in the sub-scales of "over-load and conflict in customer service" (OR: 1.64; CI: 1.01-2.64), "organizational surveillance and monitoring" (OR: 1.76; 95% CI: 1.21-2.57), and "lack of a supportive and protective system in the organization" (OR: 1.76; 95% CI: 1.36-2.46). Job involvement (OR: 0.91; 95% CI: 0.86-0.96) and organizational climate (OR: 0.82; 95% CI: 0.75-0.90) were negatively associated with turnover intention among dental hygienists. Conclusions: Exposure to chronic and excessive emotional labor might be a contributing factor for turnover intention, and job involvement and a positive organizational climate contribute to protecting the negative impacts of emotional labor on turnover intention in dental hygienists.

A Narrative Inquiry on the Conflict between Science Class Orientation and Reality of Two Elementary School Teachers (두 초등교사의 과학 수업 지향과 현실의 갈등에 대한 내러티브 탐구)

  • Han, Moonhyun;Yoon, Hye-Gyoung
    • Journal of Korean Elementary Science Education
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    • v.40 no.2
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    • pp.210-226
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    • 2021
  • The purpose of this study was to understand what orientations elementary school teachers have related to their science classes, what realities they encounter in real classes, how they overcome their frustrations and failures they experience. We employed a narrative inquiry method and analyzed the experiences of two early career elementary school teachers (Miss Park and Mr. Choi). Miss Park wanted to conduct students-driven inquiry classes, in which students become active investigators, but in reality, she faced herself who conducted teacher-driven classes. Mr. Choi wanted to conduct science classes based on constructivism, but in reality, he encountered himself as a knowledge giver rather than scaffolder. However, rather than giving up their orientations, the two teachers tried to keep them in their own way. It was expected that by understanding what strategies beginner teachers take when their theoretical orientation and ideals are not well implemented in actual educational reality, we could find a clue that will lead to a more successful transition from pre-service teacher to teacher.

An Overview to the History of Social Forestry in Overcoming Poverty and Forest Conservation in Java's Colonial Period

  • Hum, Warto M.
    • Journal of Forest and Environmental Science
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    • v.38 no.1
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    • pp.1-11
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    • 2022
  • The Dutch colonial government introduced social forestry at the end of the 19th century with a commitment to controlling forest resources in the Dutch East Indies. This program was a response to the rampant deforestation which had resulted in forest degradation and poverty of the population around the forest. This study examined the practice of social forestry in the late colonial period which had not been done much. From a historical perspective, social forestry practices in Indonesia before independence could be explained more comprehensively. This study uses a historical method which includes four stages: heuristic, source criticism, interpretation, and historiography (composing historical stories). Sources of information were explored through studies of archival documents and contemporary artefacts, especially official colonial government reports and contemporary newspapers/magazines. Data from various sources are then compared and tested for validity to obtain data validity. The next stage is to build facts based on data obtained and then interpreted using the social science theories. Finally, compiling a historical (historiographical) story about social forestry during the late colonial period. The results showed that colonial forestry during the colonial period was still limited in terms of area and method, namely in the area of teak forest and involving villagers through the intercropping system. Farmers involved in these activities are called pesanggem who earn income from forest land being rejuvenated. However, the relationship between pesanggem and the forestry service has not been well institutionalized, consequently the pesanggem is often disadvantaged. Including certainty of ownership and ownership of forest land never gained clarity and even became a source of conflict.

Policy Agenda Setting of Floating Solar PV - Based on the Co-evolution of Technology and Institutions - (수상태양광 정책의제설정 연구 - 기술과 제도의 공진화 관점 -)

  • Lee, Youhyun;Kim, Kyoung-min
    • Journal of Korean Society on Water Environment
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    • v.37 no.6
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    • pp.493-500
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    • 2021
  • Floating solar photovoltaic (hereinafter PV) power generation is emerging as a proper alternative to overcome various environmental limitations of existing offshore PV generation. However, more government-led policy design and technical and institutional development are still required. Based on the policy agenda setting theory and technological innovation theory, this study contains the research questions concerning the co-evolution of technology and the floating solar PV policy. This study primarily evaluates the technological and institutional development level of floating solar PV policy through a survey of domestic floating solar PV experts. Secondly, we also analyze the kind of policy agenda that should be set a priori. Analyzing the priorities to be considered, the first environmental enhancement needs to be considered from both the technical and institutional aspects. The second candidate task for the policy agenda is residents' conflict and improvement of regulations. Both candidate tasks need to be actively considered in the policy agenda from the institutional point of view. The third is publicity, profit sharing, follow-up monitoring, and cost. Among them, public relations and profit sharing are tasks that need to be considered in the policy agenda from the institutional point of view. On the other hand, the cost of follow-up monitoring should be considered as a policy agenda in terms of technology, system, and common aspects. Finally, there are technical standards. Likewise, technical standards need to be considered in the policy agenda in terms of both technical and institutional commonality.

Occupational Status and Job Stress of Visiting Nurses for Public Health Services in Some Areas of the Capital During the COVID-19 Pandemic (코로나19 시기의 수도권 일부 지역 공공보건서비스 방문간호사의 직무실태 및 직무스트레스)

  • Kim, Hee-Gerl;Lee, Ryoun-Sook;Her, Gung-Hee
    • Korean Journal of Occupational Health Nursing
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    • v.30 no.4
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    • pp.232-242
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    • 2021
  • Purpose: This study investigated the occupational status and job stress of visiting nurses during the COVID-19 pandemic. Methods: Participants were 151 visiting nurses working in the public health services in Seoul and Gyeonggi-do. The study was conducted using a structured online questionnaire. Results: The average age of the visiting nurses was 49.5 years. A occupational period was 38.4% of the participants had worked for a period of 6-10 years and 34.5% of them had worked for a period of 11 years or more. In terms of employment type, 74.8% had permanent contracts and 13.9% had fixed terms. 93.4% of nurses were working on COVID-19-related work; and 57.6% of them were working more than 50% of their work. Each visiting nurse provided health services for a total of 436.4 cases on average and the per day count was 14.3 cases. The service was provided through home visits or phone consultations. The results of the job stress were relationship conflict (60.92±20.72), job demand (59.05±14.10), job autonomy (57.83±14.63), job instability (45.25±27.37), organizational system (44.97±17.21), workplace culture (42.71±18.00), and inadequate compensation (35.29±18.14). There was a significant difference in job stress according to the proportion of COVID-19 work was 'workplace culture' (p=.023), Job autonomy (p=.053) and Inappropriate compensation(p=.054). Conclusion: In order to provide a stable working environment for visiting nurses and effective public visiting health services during unexpected circumstances, such as the COVID-19 pandemic, it is necessary to promote progressive policies and systemic improvements.

A Case Study of Multicultural Applications of World Military Powers (세계 강군의 다문화 적용사례 연구)

  • Kim, In Chan;Cho, Sang Keun;Kim, Jong Hoon;Hong, Myung Sook;Bang, Dong Hyup;Park, Sang Hyuk
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.6
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    • pp.441-447
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    • 2022
  • The Republic of Korea Army predicted that the continuous decline in fertility rate and the low birth rate, one of the biggest issues in our society, would lead to a security crisis due to a lack of military personnel, and revised the Military Service Act in 2010 to prevent enlistment of 'clearly mixed races', which had previously restricted enlistment. made it compulsory As a result, 50 children from multicultural families enlisted in the military in 2011, and the Military Manpower Administration at the time predicted that more than 8,000 people would enlist every year after 2020. This poses another challenge for the Army. A lack of understanding and respect for different languages, religions, and eating habits can lead to conflict among members, which will lead to weakening of combat power. Therefore, through a case study of multicultural application by world powers, the history of success and failure of respect for multiculturalism and the current policy of respecting multiculturalism of the U.S. Army are studied to examine the direction of our army.

A Study on the Job Stress and Job Satisfaction of Rehabilitation-Counselors in Sheltered Workshop (장애인보호작업장 종사자의 직무스트레스와 직무만족의 관계연구)

  • Kim, Jong-Ok;Na, Woon Hwan;Kim, Jimin
    • 재활복지
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    • v.15 no.2
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    • pp.249-274
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    • 2011
  • The purpose of the present study was to provide fundamental information to improve job satisfaction of rehabilitation-counselors and the service in sheltered workshop. The researcher conducted the nationwide survey of rehabilitation-counselors in sheltered workshop. The results of this study were summarized as follows. First, job stress of rehabilitationcounselors in sheltered workshop was in low level, but job satisfaction was relatively in high level. The factor of conflict in their role and over-roaded role reached serious level. And the promotion and salary of a job made their job satisfaction lower. Second, there was significant correlation between job stress and their career. Third, job satisfaction according to general characteristics of rehabilitation-counselors differed from their age. Fourth, there was significant correlation between job stress and job satisfaction. It showed that the higher job stress, the lower job satisfaction. Therefore, policy improvement was needed to enhance job satisfaction. In addition, continuous research and individual efforts were needed to lower the level of job stress for rehabilitation counselors in sheltered workshop.