• Title/Summary/Keyword: Service career

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Factors that Affect Employee Satisfaction according to Hospital Size and Job Group (병원규모 및 직종별 종업원 만족도 영향요인)

  • Han, Ju-Rang;Kim, Jang-Mook
    • The Korean Journal of Health Service Management
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    • v.9 no.3
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    • pp.31-42
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    • 2015
  • Objectives : The purpose of this study was to examine the factors that affect employee satisfaction according to hospital size, job group and career at hospitals. Methods : Data were collected from 4,307 employees working at 5 university hospitals. Statistics were done with the SPSS program version 21.0. Results : There were significant differences in employee satisfaction according to hospital size, job group and career. Additionally, there were positive correlations between each of the factors for employee satisfaction and overall employee satisfaction. Multiple regression analysis showed that overall employee satisfaction was affected by factors such as job, communication, personnel and leadership according to hospital size, job group and career. Conclusions : The results of this study suggest that by identifying the differences in satisfaction of employees who are working in different circumstances and providing resources to satisfy employee needs, hospital employers can promote the growth of the hospital by reducing employee turnover.

Job Satisfaction and Customer-oriented Service Performance of University Foodservice Employees (대학급식소 종사원의 직무만족과 고객지향서비스 수행도)

  • Won, Seon-Im;Park, Hye-Yeong;Jang, Yu-Gyeong
    • Journal of the Korean Dietetic Association
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    • v.8 no.4
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    • pp.359-371
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    • 2002
  • The aims of this study were to estimate the level of job satisfaction and customer-oriented service performance in university food service employees Two hundreds-six food service employees working in Seoul were enrolled and the response rate was 85.8%. Of respondents, 85.9% was female and most of the respondents were 40 years up (70.8%). Generally, respondents had approximately 5 years job experience and high school level. Mean score of job satisfaction was 3.23 score out of 5.00. The highest and lowest items on job satisfaction were responsibility and commitment(4.00). and promotions opportunity(2.69), respectively. Considering job satisfaction; relationships of supervisors, employment and career were significantly different in age(P<0.05), job-system and wage(P<0.05), respectively. Mean score of customer-oriented service performance was 3.75. The highest and lowest items on customer-oriented service performance were delivering on time(4.02) and service information for customers(3.21), respectively. Customer-oriented service performance was significantly different in age and wage(P<0.05). Job satisfaction had positive correlation to customer-oriented service performance. Relationship of supervisors was positively correlated with relationship of coworkers and career.

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Effect of job Image of Students Majoring Airline Service on Career Preparation Behavior : Mediating Effect of Satisfaction in Major (항공서비스 전공 학생의 직업 이미지가 진로준비 행동에 미치는 영향 - 전공만족도 매개 효과 검증)

  • Kim, Gyu-Lee;Hong, Kyung Wan
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.6
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    • pp.347-353
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    • 2022
  • The Purpose of this study is to investigate mediating effects of satisfaction in major on the causal relationship between job image of students majoring airline service and career preparation behavior. This study employs a survey questionnaire to examine the mediating effect of satisfaction in major. A 33-item survey questionnaire was administered to 210 students in the universities in 4 Metropolitan cities. The research data are analyzed using six statistical methods: factor analysis, reliability analysis, t-test, ANOVA, correlation analysis, and three-step mediated regression analysis. As a result of the analysis, there is mediating effect of satisfaction in major in the causal relationship between job image and career preparation behavior.

The effect of pre-service science teachers' experiences in nuclear physics research on their understanding of scientific inquiry process and career planning (핵물리 연구 참여 경험이 예비 과학교사의 과학 탐구과정의 본성에 대한 인식과 진로탐색에 미치는 영향)

  • Lee, In-Sun;Choi, Kyung-Hee;Hahn, In-Sik;Kim, Seon-Hwa;Lee, Hyun-Ju
    • Journal of The Korean Association For Science Education
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    • v.29 no.5
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    • pp.541-551
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    • 2009
  • This study aimed to investigate the effect of pre-service science teachers' experiences in nuclear physics research on their understanding of scientific inquiry process and career planning. The thirty-week URP (Undergraduate Research Participation) program was designed with the participation of six pre-service science teachers. Data sources included in-depth interviews with the individual teachers, group discussions, participant observations with field notes over the weeks, journals and lab logs, etc. Results indicated that the teachers perceived the complex and repetitive nature of the science research process, the importance of scientists' creativity and collaboration, etc. Their typical impressions of scientists has also more or less changed. In addition, the teachers had opportunities to confirm their aptitude in physics and to explore their career options in physics-related fields.

A Study on the Effects of Major Satisfaction on Career Maturity and Intention to Continue Studying of Cabin Crew Department Students

  • Kim, Jung Hee;Youn, Kyu Mee;Jeon, Seung Joon
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.30 no.3
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    • pp.123-131
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    • 2022
  • 출산율이 낮아지면서 대학에 진학하는 학령인구도 점차 줄어들고 있다. 본 연구는 항공서비스를 전공하는 대학생의 학업지속의향에 영향을 미치는 요인을 살펴봄으로써 전공만족, 진로성숙도, 학업지속의향의 관계를 규명하는 것을 목적으로 한다. 본 연구의 목적을 달성하기 위한 자료 수집은 전국의 4년제 항공서비스학을 전공하는 학생들을 대상으로 설문을 받았으며, 이를 통해 결과를 분석하였다. SPSS 21.0 프로그램을 통하여 전산 처리하였다. 본 연구의 가설검증 결과를 요약하면 다음과 같다. 첫째, 주요만족은 진로성숙도의 하위변수인 결정성, 목적성, 확실성, 준비성, 독립성에 유의한 영향을 미치는 것으로 확인되었다. 둘째, 전공만족이 학업지속의향에 유의한 영향을 미치는 것으로 나타났다. 셋째, 진로성숙도는 학업지속의향에 영향을 미치는 것으로 확인되었으며, 하위변수별 결정성, 준비도, 독립성에 유의한 영향을 미치는 것으로 나타났다.

Policy and Case Study Analysis of University Career Education in Developed Countries: Focusing on UK, USA, and Singapore (주요 선진국의 대학 진로교육 정책 및 사례 비교: 영국·미국·싱가포르를 중심으로)

  • Lim, Hae-Kyoung;Jeong, Yun-Kyeong;Rha, Hyeon-Mi;Lee, Ji-Eun
    • Korean Journal of Comparative Education
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    • v.28 no.3
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    • pp.77-101
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    • 2018
  • In order to respond to rapid change in career world and future society, there has been need to strengthen the competitiveness of higher education institutions and career education system in universities. The article discusses an exemplary case studies of career education that being held in universities of developed countries such as, the United Kingdom(UK), the United States(USA) and Singapore. According to the analysis, in the UK, there has been a gradual interference by the British government; in the US, states respectively establish an educational policies and laws, as a result, it has quite a strong local government style. On the other hand, in the Singapore, as the majority of the universities are national university, the Government leads in establishing career education policy. As a result, this article aims to explore policies of career education in higher education institution in developed countries and provide an implication for Korean national career education.

Effects of Family Income and Career Guidance and Counseling Experience on Adolescents' Career Maturity (가구 소득과 진로지도 및 상담 경험이 청소년의 진로성숙에 미치는 영향)

  • Won, Ji Young
    • The Journal of the Korea Contents Association
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    • v.19 no.2
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    • pp.638-649
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    • 2019
  • The development of career knowledge and career attitude in adolescence is significant to achieve a successful transition to adulthood. The aim of this study was to assess effects of family income and career guidance and counseling experience on changes in career maturity during the transition from high school to college. The study used data from Youth Panel 2007 collected by Korea Employment Information Service. The data included 456 adolescents who were high school students in the first and third waves of survey and college students in the fifth wave of survey. The results suggested that family income was a significant factor affecting the career maturity of adolescents. The experience of career guidance and counseling while in high school had a sustained and positive impact on the career maturity of adolescents even after entering college. Therefore, career education in the secondary educational system should expand continuously.

The impact of university students' openness to diversity on career decision level through mediating effect of learning agility (대학생의 학습민첩성을 매개로 다양성수용도가 진로결정수준에 미치는 영향)

  • Lee, Hyo-Seon
    • Journal of the Korea Convergence Society
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    • v.11 no.4
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    • pp.195-201
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    • 2020
  • The purpose of this study is to examine an influence of university students' openness to diversity on learning agility, career decision level and the mediating effect of learning agility. The survey questionnaire was distributed to 215 university students who are majoring in airline cabin service management and SPSS 23.0, AMOS 23.0 program was used for statistical analysis of the data. The results of this study are as follows: First, openness to diversity has a positive effect on learning agility. Second, learning agility has a positive effect on career decision level. Third, learning agility has a full mediating effect between openness to diversity and career decision level. These results show that the more students enhance their openness to diversity and learning agility, the more students enhance their career decision level.

The Characteristics of Career Attitude on the College Students Specializing in Hotel and Culinary by Personality Type (전문대학 조리과 학생들의 진로태도 유형별 성격 연구)

  • Kim, Jong-Hoon
    • Journal of the Korean Home Economics Association
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    • v.44 no.4 s.218
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    • pp.49-63
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    • 2006
  • The purpose of this study was to understand the character of career attitude according to the group type which was identified and measured by Q methodology. The subjects were 38 junior students attending hotel & food service culinary management at Kyungnam College of Information & Technology. For the study, 88 variances of Lee's career attitude were used. In the career attitude items, 26 variances of career attitude were selected by factor analysis. The 26 variances explained 70.44% of all variances. Twenty-six variances were used on Q sorting from which 9 group types were identified by SPSS window program, and these 9 occupied 75.627%n of all variance. The groups were classified into two parts extroversion and introversion. Four groups(1, 3, 6, and 9) were identified as extroversion, and 5 groups(2, 4, 5, 7, and 8) as introversion. Group 1 was explained 10.270% of all groups, group 2(14.352%), group 3(10.270%), group 4(7.527%), group 5(6.314%), group 6(5.726%), group 7(5.469%), group 8(5.006%), and group 9(4.145%). Group 1 was named as "active challenge type", group 2 as "passive consideration type", group 3 as "realistic leader type", group 4 as "conservative challenge oriented type", group 5 as "conservative harmony type", group 6 as "arbitrary plan oriented type", group 7 as "realistic stability type", group 8 as "conservative creation type" and group 9 as "conservative reality type".

A Study on the Factors affecting Cyber-Career-Counseling-Activation based on Structural Equation Model(SEM) (구조방정식 모형을 이용한 사이버진로상담 활성화 영향요인에 관한 연구)

  • Lee, Young-Ja;Baek, Hyeon-Gi
    • Journal of Digital Contents Society
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    • v.9 no.3
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    • pp.379-388
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    • 2008
  • This paper is to redefine the concept of Cyber Career Counseling Activation(=C-C-C-A) and verify the effects of the factors affecting the C-C-C-A at Korean academic high school level in Kyunggi Province. In this research, we hypothesize that the three independent variables increase the effects of Cyber Career Counseling Activation.. To discuss the hypothesis, we analyzed survey data of 322 students who had taken Cyber Career Counseling in December 2007 based on Structural Equation Model. The results are as follows: First, the three crucial factors(Expanding C-C-C Opportunities, Improving C-C-C Service, Establishing C-C-C Service System) increase the C-C-C-A effectiveness. Second, as a result of Confirmatory Factor Analysis(CFA), the goodness of fit indices(GFI, AGFI, CFI, RMSEA) demonstrate statistical significance and fitness of the C-C-C-A Model. Therefore, the outcomes show that the three factors are the significant ones of Cyber Career Counseling Activation Model.

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