• Journal of Information Processing Systems
• /
• v.6 no.2
• /
• pp.185-196
• /
• 2010

This paper proposes a personal information protection model that allows a user to regulate his or her own personal information and privacy protection policies to receive services provided by a service provider without having to reveal personal information in a way that the user is opposed to. When the user needs to receive a service that requires personal information, the user will only reveal personal information that they find acceptable and for uses that they agree with. Users receive desired services from the service provider only when there is agreement between the user's and the service provider's security policies. Moreover, the proposed model utilizes a mobile agent that is transmitted from the user's personal space, providing the user with complete control over their privacy protection. In addition, the mobile agent is itself a self-destructing program that eliminates the possibility of personal information being leaked. The mobile agent described in this paper allows users to truly control access to their personal information.

• 한국HCI학회:학술대회논문집
• /
• 2007.02a
• /
• pp.624-629
• /
• 2007

Digital Multimedia Broadcasting (DMB) is a digital radio transmission system for sending multimedia such as radio, TV, and data casting to mobile devices. Nowadays, DMB specifications are the major standard for digital broadcasting and have been establishing for bidirectional service using MPEG-4 system. But there has been only some simple demonstrated system for this bidirectional services. In this paper, we introduce bidirectional DMB data service system that provides the interaction between the user and DMB server without any additional equipment such as web server. The proposed bidirectional DMB system can capture and send user interaction information and response through the existing DMB transmission channel, finally update the original contents. The action event from the user is the most important thing in developing the bidirectional DMB system. Therefor, capturing the event data from the user is the first step we need to do for the bidirectional DMB service. In this paper, we propose an interaction manager module for the user events. This system will extract the user events and make a plan to update the original scene with the server's reaction information.

• Journal of Information Technology Applications and Management
• /
• v.16 no.4
• /
• pp.167-184
• /
• 2009

New internet trend, such as Web 2.0, has brought about new roles of users and changes in the web ecosystem. In the age of information overload like nowadays, activities in the brand community sites help to make more reasonable decisions in choosing certain brands and products. In order to examine organizational strategic aspects of brand community, this study examine (1) what difference exists in user satisfaction according to the brand community types (the user-initiated type and the corporate-established type), and (2) which dimensions of service quality affect brand community users' satisfaction. Research findings show that types of brand community influence perceived user satisfaction, and tangibility, reliability, interactivity, and stability dimensions of service quality make a positive influence on user satisfaction as well. Practical implications for managing brand community sites in marketing perspectives are further discussed.

• KSII Transactions on Internet and Information Systems (TIIS)
• /
• v.4 no.2
• /
• pp.174-190
• /
• 2010

In ubiquitous computing, invisible devices and software are connected to one another to provide convenient services to users [1][2]. Users hope to obtain a personalized service which is composed of customized devices among sharable devices in a ubiquitous smart space (which is called USS in this paper). However, the situations of each user are different and user preferences also are various. Although users request the same service in the same USS, the most suitable devices for composing the service are different for each user. For these user requirements, this paper proposes a device recommender system which infers and recommends customized devices for composing a user required service. The objective of this paper is the development of the systems for recommending devices through context-aware inference in peer-to-peer environments. For this goal, this paper considers the context and user preference. Also I implement a prototype system and test performance on the real ubiquitous mobile object (UMO).

• Journal of the Korea Society of Computer and Information
• /
• v.8 no.2
• /
• pp.122-128
• /
• 2003

There are many development methods to implement wireless internet service. These methods are WAP(Wireless Application Protocol) based services and Java based service WAP based service has been proposed to support limited convenience for user But Java based service can support many convenience and GUI(Graphic User Interface) and easy to use to access for user. This paper will be propose a WAP based application development method and Java based application development method. As an illustrative experiment, WAP based service and Java based service are used to show performance for each systems.

• Journal of Information Technology Applications and Management
• /
• v.17 no.1
• /
• pp.55-81
• /
• 2010

ASP service users' needs for flexible and customized services to deal with changes in business environments and user contexts seems to be appealing due to the progress of technology and IT paradigm such as ubiquitous computing and web 2.0. Through the lens of expectancy confirmation and flexibility, we explored factors that influence users' repurchase intent and organizational benefit in ASP services. With an empirical study, we examined information quality, service quality, flexibility, customization, user satisfaction, trust in ASP services can contribute to the repurchase intent and organizational benefit. In addition to, business type and company size are added to the research model as control variables for user satisfaction, trust, and repurchase intent. Our findings suggested that the service quality and flexibility significantly were cruicial determinant of user satisfaction in ASP services. Furthermore, user satisfaction significantly influenceS repurchase intent, and organization benefits were affected by repurchase intent. This study has important implications for academic researchers and practitioners who seek to understand factors that affect ASP service users' repurchase intent and organization benefits.

• Journal of the Korean Society of Industry Convergence
• /
• v.27 no.2_2
• /
• pp.343-356
• /
• 2024

Super app is an application that provides a variety of services in a unified interface within a single platform. With the acceleration of digital transformation, super apps are becoming more prevalent. This study aims to suggest service enhancement measures by analyzing the user review data before and after the transition to a super app. To this end, user review data from a payment-based super app(Shinhan Play) were collected and studied via topic modeling. Moreover, a matrix for assessing the importance and usefulness of topics is introduced, which relies on the eigenvector centrality of the inter-topic network obtained through topic modeling and the number of review recommendations. This allowed us to identify and categorize topics with high utility and impact. Prior to the transition, the factors contributing to user satisfaction included 'payment service,' 'additional service,' and 'improvement.' Following the transition, user satisfaction was associated with 'payment service' and 'integrated UX.' Conversely, dissatisfaction factors before the transition encompassed issues related to 'signup/installation,' 'payment error/response,' 'security authentication,' and 'security error.' Following the transition, user dissatisfaction arose from concerns regarding 'update/error response' and 'UX/UI.' The research results are expected to be used as a basis for establishing strategies to strengthen service competitiveness by making super app services more user-oriented.

• Journal of Intelligence and Information Systems
• /
• v.18 no.3
• /
• pp.35-51
• /
• 2012

Cloud computing is internet-based computing where computing resources are offered over the Internet as scalable and on-demand services. In particular, in case a number of various cloud services emerge in accordance with development of internet and mobile technology, to select and provide services with which service users satisfy is one of the important issues. Most of previous works show the limitation in the degree of user satisfaction because they are based on so called concept similarity in relation to user requirements or are lack of versatility of user preferences. This paper presents cloud service selection reasoning which can be applied to the general cloud service environments including a variety of computing resource services, not limited to web services. In relation to the service environments, there are two kinds of services: atomic service and composite service. An atomic service consists of service attributes which represent the characteristics of service such as functionality, performance, or specification. A composite service can be created by composition of atomic services and other composite services. Therefore, a composite service inherits attributes of component services. On the other hand, the main participants in providing with cloud services are service users, service suppliers, and service operators. Service suppliers can register services autonomously or in accordance with the strategic collaboration with service operators. Service users submit request queries including service name and requirements to the service management system. The service management system consists of a query processor for processing user queries, a registration manager for service registration, and a selection engine for service selection reasoning. In order to enhance the degree of user satisfaction, our reasoning stands on basis of the degree of conformance to user requirements of service attributes in terms of functionality, performance, and specification of service attributes, instead of concept similarity as in ontology-based reasoning. For this we introduce so called a service attribute graph (SAG) which is generated by considering the inclusion relationship among instances of a service attribute from several perspectives like functionality, performance, and specification. Hence, SAG is a directed graph which shows the inclusion relationships among attribute instances. Since the degree of conformance is very close to the inclusion relationship, we can say the acceptability of services depends on the closeness of inclusion relationship among corresponding attribute instances. That is, the high closeness implies the high acceptability because the degree of closeness reflects the degree of conformance among attributes instances. The degree of closeness is proportional to the path length between two vertex in SAG. The shorter path length means more close inclusion relationship than longer path length, which implies the higher degree of conformance. In addition to acceptability, in this paper, other user preferences such as priority for attributes and mandatary options are reflected for the variety of user requirements. Furthermore, to consider various types of attribute like character, number, and boolean also helps to support the variety of user requirements. Finally, according to service value to price cloud services are rated and recommended to users. One of the significances of this paper is the first try to present a graph-based selection reasoning unlike other works, while considering various user preferences in relation with service attributes.

• The Journal of The Korea Institute of Intelligent Transport Systems
• /
• v.8 no.1
• /
• pp.119-126
• /
• 2009

In recent years, many recommendation service systems that search or recommend information automatically considering user's taste or property are developed. However, there is a weak point that correct recommendation is hard without considering the preference of user's context. This paper proposes a filtering method that gives correct recommendation considering the preference of user's context. To support this method, we get UCOP(User-Context Object Preference) using the preference of user's context and Pearson correlation coefficient. The results of the experiment show the improvement of 11%, 2% of precision and 8%, 4% of recall comparing with the existing service systems. Our recommendation service systems show 77% of precision and 53% of recall overall.

• Journal of Korean Society of Archives and Records Management
• /
• v.9 no.1
• /
• pp.77-98
• /
• 2009

The purpose of the study is to analyze the user satisfaction of 'the Presidential Web Record Service' using a proposed model of the user satisfaction index which consists of contents quality, service quality, and system quality. In addition, user's royalty and compliant are also measured in this study. This study shows that satisfaction of contents quallity and system quality influence significantly on the user satisfaction. And contents quality, service quality, user satisfaction show a significant relationships to user's royalty.