• 제목/요약/키워드: Service Unique Characteristics

검색결과 188건 처리시간 0.025초

점포의 물리적 환경이 서비스 브랜드 개성과 재구매의도에 미치는 영향 (The Influence of Store Environment on Service Brand Personality and Repurchase Intention)

  • 김형길;김정희;김윤정
    • 마케팅과학연구
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    • 제17권4호
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    • pp.141-173
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    • 2007
  • 본 연구는 점포를 방문하는 동안 노출되는 매장의 물리적 환경 특성이 서비스 브랜드 개성과 재구매의도에 미치는 영향력을 규명하기 위해 시도되었다. 이를 위해 연구모형을 개발하여, 특정 서비스 브랜드의 이용객을 대상으로 설문조사를 실시하고 구조방정식을 이용하여 분석하였다. 연구 결과는 우선, 서비스의 물리적 환경은 주변요인, 디자인요인, 사회요인으로, 그리고 서비스브랜드 개성은 유능함, 성실함, 흥분됨, 세련됨, 강인함 차원으로 분류되었다. 둘째, 물리적 환경의 모든 차원들이 모든 서비스 브랜드 개성차원에 정(+)의 영향을 주었으며, 물리적 환경의 서비스 브랜드 개성에 대한 영향력은 각 차원별로 상이하였다. 셋째, 서비스 브랜드 개성은 모두 재구매의도에 정(+)의 영향을 주었으며, 특히 세련됨 차원에 미치는 영향이 가장 켰다. 넷째, 서비스의 물리적 환경은 재구매의도에 정(+)의 영향을 주었으며, 특히 물리적 환경 중 사회요인이 재구매의도에 가장 큰 영향을 주는 것으로 나타났다. 이와 같은 결과들은 물리적 환경 연출은 브랜드 개성 형성의 결정요인으로 서비스 브랜드 차별화의 핵심요인으로 작용하므로, 호의적인 브랜드 개성 창출을 위해서는 우선적으로 물리적 환경에 대한 효율적 관리 방안이 강구되어야 함을 보여준다.

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제주견의 체형특성 및 행동패턴 조사연구 (Research of body characteristics and behavioral patterns in Jeju Dogs)

  • 오명운;박석재;배재호;권태준
    • 한국동물위생학회지
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    • 제39권2호
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    • pp.69-74
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    • 2016
  • Jeju Dogs have high academic value due to their unique characteristics and conditions, but they have received little attention in the research field. This paper attempts to secure fundamental data to clarify the general characteristics of Jeju Dogs. For this purpose, an inspection of the basic body shape was performed to establish the shape and breed standards. Jeju Dogs were also exposed to 12 behavior tests to check their distinct character categories and an objective ethogram was built on each of the character categories to conduct a behavior analysis. The body shape of 34 clinically healthy Jeju Dogs aged 18 months or older was inspected using ten divided parts. For the behavior analysis, 10 Jeju Dogs were examined. A variety of behavioral variables were recorded based on 12 behavior tests that were categorized into four characters: sociality, aggressiveness, anxiety and submissiveness. The results of the body shape inspection indicated that most of the male dogs' parts had larger measured values than the female dogs' parts. The behavior analysis results revealed that the Jeju Dog displays excellent qualities such as submissiveness, reliability and fidelity and, hence, it is believed that this breed of dog is very appropriate for most duties and has the potential to be a household dog or working dog.

소비자의 라이프스타일에 따른 서비스품질 지각 차이에 관한 연구 (A Study on the Consumer's Service Quality Perception Based on the Types of Life-style)

  • 박윤서;이승인;최인
    • 마케팅과학연구
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    • 제19권2호
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    • pp.53-67
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    • 2009
  • For the last decades, service quality has been studied as one of the most important tools for a service company to compete with the other companies. Based on these past researches, it has been agreed that the service quality is a basic and powerful tool to create the competitive advantage. Due to similar reason, many service marketing practitioners have been also focused on the service quality to retain the existing consumers and collect the new consumers. However, service quality is subjectively perceived by individual consumers. Consumer evaluation of service quality can be different from each other. Especially consumers with one life-style may evaluate the service quality differently from the consumers with the other life-styles. Therefore we need to know whether there are differences in service quality perception on the categories of life-style. Life-style refers to a distinctive mode of living in its aggregate and broadest sense. It embodies the patterns that were developed and emerged from the dynamics of living in a society. Since the concept of life-style and its relationship to marketing was introduced in 1963 by William Lazer, methods of measuring the life-style and their application have been developed. Life-style has been usually used to segment the marketplace because it offers marketers a unique and important view of the market. When Life-style is combined with clustering methods, life-style segmentation can generate identifiable whole persons rather than isolated fragment. Life-style segmentation begins with people instead of products and classifies them into different life-style types, each characterized by a unique style of living based on a wide range of activities, interests, and opinions(Plummer, 1974). In this study we applies the life-style segmentation based on the AIO(Activities, Interests, and Opinions) to the consumers of the large discount stores. In Korea, the large discount store market has entered into maturity stage so that the market differentiation strategy is becoming a more critical issue to the marketing practitioners. One of the most important tools to differentiate from the competitors in large discount store market is continuously to provide service of better quality than competitors. This study tries to find answers about the following questions: 1) How can we categorize the consumer life-styles in the large discount store? 2) What are the characteristics of the categorized groups? 3) Are there any differences in service quality perception among the consumers with different life-styles 4) Are there any differences in consumer behavior among them in the large discount store? For the purpose, we collected survey data from consumers and analyzed the data with the SPSS package where we had $X^2$-test, factor analysis, ANOVA, MANOVA, and cluster analysis. The survey was made during one month in the April of 2008. Among the collected 306 copies of questionnaires, 281 copies were chosen as the effective samples for empirical analysis except 25 copies with wrong responses. To identify the life-style patterns, we used the measures employed by Kim and Kwon(1999), where 44 items on a seven-point scale were used to measure factors of the life-style patterns. The Principal Component Method was used for factor extraction, and the VARIMAX orthogonal factor rotation was employed. The 7 items showing low factor loading were eliminated. The results of the factor analysis suggested that nine factors of the life-style patterns were identified as follows: 1) the equality-of-sexes and pursuit-of-independence tendency 2) self-management tendency 3) sociable tendency 4) self-display tendency 5) degree of a dilettante life 6) pursuit-of-information tendency 7) bargain hunter tendency 8) TV preference tendency 9) pursuit-of-leisure tendency. Next, after the K-means cluster analysis was performed with nine factors of the life-style patterns, the life-styles of the respondents were classified into four groups which are named as the 'progressive practicality-oriented group', 'positive success-oriented group', 'sociable ostentation-oriented group', 'stable conservation-oriented group'. The analysis results for usage behavior between the market segments showed statistically significant differences in the frequency of usage, duration time in the store, consumer satisfaction, and loyalty. Also, we tried to investigate whether the large discount store consumers differently perceive the quality of service based upon the types of life-style. To measure the service quality of large discount store, we adapted several measurement models measuring the service quality such as SERVPERF, BCP, R-SERVPERF, R-BCP. MANOVA and One-Way ANOVA were performed to confirm the difference in service quality perception based on the market segments. The results have also shown significant differences between life-style types in service quality perception. These findings show that the large discount store marketers should consider consumer life-style as one of the most important market segments for marketing and understand the difference in service quality perception between life-style types. Our findings give important implications to marketers of large discount stores as well as life-style researchers. First, this study showed there were significant differences in consumer's service quality perception and usage behavior between the types of life-style. It provides evidence that the life-style approach can be a important basis in segmenting the large discount store market and will make consumers perceive the service quality high. Second, most previous researches on service quality have been in aggregate level. However, our results imply that the future research on service quality have to focus on segment level.

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사용자 맞춤형 응급 관리를 위한 모바일 헬스케어 시스템 (Mobile Healthcare System for Personalized Emergency Management)

  • 천승만;최주연;박종태
    • 전자공학회논문지
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    • 제51권6호
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    • pp.50-59
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    • 2014
  • 모바일 헬스케어 서비스에서 환자의 응급 상태를 정확하게 응급 감지하고 신속히 알리는 것이 매우 중요하다. 기존의 헬스케어 서비스에서는 전달된 생체 정보를 의료진 또는 의료 서비스 공급자가 항시 모니터링을 하여 환자의 상태를 판단하게 된다. 하지만 의료진이 항시 모니터링을 해야 하기 때문에 다수 환자를 실시간으로 동시에 모니터링하기에는 어렵다. 더구나, 환자마다의 고유한 환자의 건강 상태의 특징 (나이, 성별, 병력 기록 등)들이 있기 때문에 통계적인 의료 지식으로 환자의 상태를 진단하는 것은 더욱 힘든 일이다. 이러한 기존의 문제점을 해결하기 위해서 본 논문에서는 사용자 맞춤형 응급관리를 위한 모바일 헬스케어 시스템을 제시한다. 제안된 모바일 헬스케어 시스템의 특징은 환자의 고유한 건강 상태의 특징을 정책으로 정의하고 이를 기반으로 환자로부터 측정된 생체 정보에 대해 응급 상태를 판단하는 것이다. 제안된 모바일 헬스케어 시스템의 개념을 입증하기 위해 프로토타입을 구현하였다.

초고속 인터넷 서비스의 선택 만족도에 대한 연구 (Choice Satisfaction of the Broadband Internet Network Services)

  • 강현모;방정혜;이은형
    • 한국전자거래학회지
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    • 제16권3호
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    • pp.47-66
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    • 2011
  • 본 연구에서는 초고속 인터넷 서비스에 대한 실증분석을 통하여 선택 만족도의 선행 변수에 관해 알아보았다. 초고속 인터넷 서비스를 대상으로 해당 서비스를 이용하고 있는 481명의 설문데이터를 수집하여 분석한 결과, 선택 상황과 관련된 변수들은 선택 만족도에는 영향을 주지만, 서비스 만족도에는 영향을 주지 않는다는 것이 확인되었다. 선택 만족도는 서비스 만족도와 함께 소비자들의 전환의도에는 중요한 영향을 미치는 것으로 나타났지만, 추천의도에 미치는 영향력은 서비스 만족도 보다 낮은 것으로 나타났다. 또한 본 연구에서는 서비스 만족도와 선택 만족도가 다르게 나타난 소비자 집단에 대해서도 분석하였다. 이러한 결과는 선택 만족도가 서비스 만족도와는 다르게 구별되는 개념이라는 것을 보여준다. 따라서 소비자가 선택 과정이나 선택 결과에 만족하도록 할 수 있다면 마케팅 관리자는 소비자의 충성도를 높일 수 있을 것이다. 마지막으로 이러한 실증분석결과를 토대로 시사점과 향후 연구 방향에 대하여 논의하였다.

주요 치료재료 품목군의 건강보험청구액 결정요인분석 (Analysis on the Determinants of Therapeutic Materials Expenditure in National Health Insurance)

  • 변진옥;이주향;김유리;이혜재
    • 보건행정학회지
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    • 제26권4호
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    • pp.333-342
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    • 2016
  • Background: The use of therapeutic materials based on new health technology has increased in recent years in the field of medicine, raising concerns for medical practitioners regarding increased spending on the new therapeutic materials amid the rapid population ageing and increase of chronic diseases in Korea. While therapeutic materials have significant importance in the health care system, they have not been given appropriate attention in the academic world of Korea. The purpose of this study is to identify factors that affect the growth of expenditure on therapeutic materials and to derive implications for an effective management considering the diversity of therapeutic materials. Methods: Using the claims data of the National Health Insurance Services, specific utilization patterns of groups of therapeutic materials in the middle classification level of Health Insurance Review and Assessment Service from 2007 to 2014 were analyzed. Four categories (J5083: drug eluting coronary stent, D0302: nonmetallic anchor, K6014: gauze, K6023: gauze) that exhibit unique patterns with respect to price and volume were selected. Then, decomposition analysis was performed to identify the largest contributor to the spending growth by dividing the products into existing, new, and abandoned products for the period between 2010 and 2013. Results: The effect of new products had larger impact on spending growth than the effect of core items in drug eluting coronary stent (J5083) and nonmetallic anchor (D0302). In addition, existing products in general included items priced relatively lower when compared with another item manufactured by the same company. In the gauze category, however, existing products had the largest impact on expenditure and the effect of volume was greater than that in other categories. Conclusion: This study provides evidence that appropriate management measures classified by the characteristics of therapeutic materials are required for therapeutic materials pricing and reassessment in Korea.

도서관 디지털정보봉사서비스 마케팅 전략 - 실시간 정보봉사서비스(채팅을 통한 정보봉사서비스) 케이스를 통한 고찰 - (Library Digital Reference Services Marketing Strategies Based on the Case of Chat Reference Services)

  • 이성신
    • 한국도서관정보학회지
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    • 제40권2호
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    • pp.207-221
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    • 2009
  • 이 메일을 이용한 정보봉사는 가장 초기 형태의 디지털 정보봉사서비스로써 도서관분야에서 가장 초기에 발달되었었던 것이다. 그러나 이용자와 도서관 입장에서는 이러한 종류의 서비스가 전통적 방식의 정보봉사서비스와 비교 했을 때 여러 가지 취약점을 노출시켰던 것이 사실이다. 이러한 배경 하에서, 특정의 소프트웨어를 이용한 실시간의 정보봉사서비스가 제공되기 시작하였다. 이러한 실시간의 정보봉사서비스가 이 논문의 주관심사이다. 이 논문은 채팅을 통한 정보봉사서비스를 서비스 마케팅적 관점에서 다루며 서비스가 지니는 독특한 특성들과 서비스 품질이라는 개념을 바탕으로 하여 적절한 마케팅 전략을 제시하고자 하였다.

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공동주택단지 건설에 있어서 주거환경과 가구밀도에 관한 연구 -택지개발사업지구를 중심으로- (A Study on the Relationship between Dwelling Environment and Household Density in Multi-Family Housing Development)

  • 한상훈
    • 한국주거학회논문집
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    • 제9권2호
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    • pp.33-41
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    • 1998
  • To accomodate increasing housing shortage in many cities, Korean Government has implemented various residental land development projects to provide more land for new housing construction. Most of the residential areas developed by these projects were used for multi-family housing units. Under this process, the size and location of the neighborhood service facilities in the development area were regulated by uniform standards. For this reason, the neighborhood service facilities were not able to be provided according to the household density but provided in minimum status required by these standards. Based on these considerations, this study aimed to evaluated residential land development project conducted by pubilc authority, one of the residential land development projects in Korea. Results of the case studies confirmed findings from literature review and proposed that existing regulations applied to these projects need to be amended not only to accomodata unique situation of each development area but also to enhance level of the dwelling environment. As ways to resolve these problems, this study suggests followings: (1) more flexible operation of the regulations, (2) inclusion of the socio-economic characteristics of the perspective resident in planning process, and (3) introduction of design techniques in the project. Finally, this study proposed future study directions in relation to this issue.

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여군간부 자녀 보육제도 개선방안에 관한 연구 (A Study on the Improvement of Child Care System for a woman soldier)

  • 이동호;윤여연;박상혁
    • 문화기술의 융합
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    • 제5권2호
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    • pp.53-57
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    • 2019
  • 오늘날 여군들은 군 특성상 복무기간 중, 훈련, 당직근무, 잦은 야근과 이사 등의 직업적 환경과 가족구성에서 발생하는 자녀 양육문제 등 수많은 고충을 감내하며, 극심한 스트레스를 호소하고 있다. 또한 여군들은 군대의 고유한 임무와 끊임없는 훈련의 반복 및 잦은 야간근무로 인한 고충은 지속 심화되어가고 있는 현상이다. 이러한 이유에서 자녀 보육을 담당해야 할 여군의 막중한 책임과 스트레스는 극에 달하고 있다. 따라서 본 연구는 육아기간 여군의 복무여건을 보장하고, 양육문제를 개선하기 위한 제도적 방안을 연구할 필요성이 있다.

Music License in the Metaverse

  • Kyungsuk Kim
    • International journal of advanced smart convergence
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    • 제12권4호
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    • pp.44-54
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    • 2023
  • This paper provides a comprehensive analysis of the implications of the metaverse on the music industry, focusing on copyright issues and potential solutions. It delves into the concept and characteristics of metaverse platforms, describing them as environments that immerse users in a variety of virtual experiences. A significant portion of the paper is dedicated to exploring music use and copyright infringement in the metaverse. It examines how users incorporate existing music into their content, often leading to legal challenges due to copyright infringement. The paper discusses the role of online service providers (OSPs) in this context and the legal implications of their actions. The paper also addresses the 'safe harbor' provisions for OSPs and examines the balance between protecting rights holders and limiting OSP liability. It highlights the challenges and limitations of copyright enforcement in the metaverse, especially given the unique nature of content on platforms such as Roblox. Finally, the article proposes solutions to simplify music licensing in the metaverse, suggesting a shift from property rules to liability rules and the establishment of Collective Management Organizations (CMOs) to streamline the licensing process and better protect copyright holders' interests.