• Knowledge Management Research
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• v.21 no.1
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• pp.175-195
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• 2020

The development of platform service based on the information and communication technology has revolutionized patterns of commercial transactions, driving the growth of global economy. Furthermore, the radical advancement of artificial intelligence(AI) presents the huge potential to innovate almost all the industrial and economic activities. Given these technological developments, the goal of this paper is to investigate AI's impact on the platform service innovation as well as its influence on the business performance. For the goal, this paper presents the review of the types of service innovation, the nature of platform services, and technological characteristics of leading AI technologies, such as chatbot and recommendation system. As an empirical study, this paper performs a multiple case study of Kakao Group which is the leading mobile platform service with the most advanced AI in Korea. To understand the role and effect of AI on Kakao platform service, this study investigated three cases, including chatbot agent of Kakao Bank, Smart Call service of Kakao Taxi, and music recommendation system of Kakao Mellon. The analysis results of the case study show that AI initiated innovations in platform service concepts, service delivery, and customer interface, all of which lead to a significant decrease in the transaction costs and the personalization of services. Finally, for the successful development of AI, this research emphasizes the significance of the accumulation of customer and operational data, the AI human capital, and the design of R&D organization.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.19 no.9
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• pp.1772-1781
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• 1994

The concept of Service Node as the network element which can provide the multiparty multimedia services based on the ISDN was presented in last study. In this study, a multiparty connection service system(Service Node and terminals) was designed using the concepts, procedure, function, and structure of Service Node given above. Based on this, a small scale experimental model giving multiparty call connection control and voice service control function was implemented and tested, which proved the applicability of the concept and validity of the procedure of the Service Node. The experimental model of service system for 4 subscriber capacity was composed of a Service Node emulator and terminals with general S-interface card. The goal of implementation and testing was concentrated of the verification of the proposed functions and procedures of service system and the test results told us that the proposed concept is adequate.

• Journal of the Korea Society of Computer and Information
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• v.15 no.7
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• pp.109-116
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• 2010

In this paper, we analyse empirically the relation between the IT competency of the Group enterprises, and the management performance of the subsidiary IT service firms in Korea. The 24 IT service firms and relative Group enterprises are included for analysis. The various hypotheses established are validated by t-test method statistically. The results shows that IT competency level of the Group enterprises was affected by not only their sales volumes, new investment volume of IT service, but system management(SM) and inner captive market's sales volume of subsidiary IT service firms also. Additionally the sales volume of IT service firms was affected positively by their inner-captive market's sales, system management sales volume, and the sales volume of their Group enterprise. The service competency of the subsidiary IT service firms is shown as more high in the lower intensity of outer-captive and system integration(SI) business, as well as in the upper intensity of inner-captive and SI business.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.11 no.6
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• pp.1182-1189
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• 2007

As ubiquitous environment rapidly emerges due to the development of network and information communication technology, ubiquitous computing is being noticed as a technology that will take the lead in information technology industry of the future. To the end, the data recognized from each sensors, collected and processed need be transferred to applied service so that they may be used as data for providing sum to users. However, in reality as the definitions of metadata and platform for each sensor are not clear, approach from applied service for data use is difficult and there are limitations in transferring sensor measurement data of the applied service because of the difference of platform and protocol. In this paper, we designed sensor service technology language that expresses sensor and measurement data and describes the service though sensor data service. Also the researcher implemented a sensor data processing system that transfers sensor data to the applied service by using web service. The thesis will apply a reference model for standardization to guarantee mutual compatibility in exchanging sensor data through the system.

• Journal of the Korea Society of Computer and Information
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• v.14 no.10
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• pp.189-197
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• 2009

As the web service technology matures. research is focused on the composite web services that combine individual web services within an enterprise or between enterprises. Quality of service is the critical competitiveness factor in this mature technology stage where there are many services with similar functionalities differing only in some non-functional properties. Monitoring is the key component for the service quality management of a web service. A service quality monitoring system design using a broker is presented in this paper. OWL-S is used to specify the composite service process and a service policy (inputs and outputs of each service, quality attributes and values, etc.) built by WS-Policy is applied to the composite service process. If there is any discrepancy between the service policy and the monitored data, the service provider and the user are notified of it so as to take necessary measures. We have implemented a travel reservation system as an example of the presented design and the experimental results are shown. Average response time was monitored and the timeout policy was applied in the experiment.

• Journal of Internet Computing and Services
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• v.9 no.5
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• pp.85-97
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• 2008

Recently, service-oriented systems have been issued by their properties of reducing software development time and effort by reusing functional service units. The reusability of services can effectively promote through loose coupling between services and loose coupling between services depends on component-based system. That is, the component-based system is designed by grouping the tightly coupled classes of the object-oriented system and the service-oriented system is designed by the component-based system. Therefore, to design the component-based system and service-oriented system efficiently, a metric to measure the coupling between classes accurately needs. In this paper, we propose a coupling metric between classes applying a structural property, a dynamic property, and the normalized value by 0-1. We prove the theoretical soundness of the proposed metric by the axioms of briand et al, and suggest the accuracy and practicality through a case study. We suggest the evaluation results of the proposed metric through a comparison with the conventional metrics.

• 제어로봇시스템학회:학술대회논문집
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• 2005.06a
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• pp.1938-1943
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• 2005

Network human-robot interface is an important research topic. In home application, users access the robotic system directly via voice, gestures or through the network. Users explore a system by using the services provided by this system and to some extend users are enable to participate in a service as partners. A service may be provided by a robot, a group of robots or robots and other network connected systems (distributed sensors, information systems, etc). All these services are done in the network environment, where uncertainty such as the unstable network connection, the availability of the partners in a service, exists. Moreover, these services are controlled by several users, accessing at different time by different methods. Our research aimed at solving this problem to provide a high available level, flexible coordination system. In this paper, a multi-agent framework is proposed. This framework is validated by using our new concept of slave agents, a responsive multi-agent environment, a virtual directory facilitator (VDF), and a task allocation system using contract net protocol. Our system uses a mixed model between distributed and centralized model. It uses a centralized agent management system (AMS) to control the overall system. However, the partners and users may be distributed agents connected to the center through agent communication or centralized at the AMS container using the slave agents to represent the physical agents. The system is able to determine the task allocation for a group of robot working as a team to provide a service. A number of experiments have been conducted successfully in our lab environment using Issac robot, a PDA for user agent and a wireless network system, operated under our multi agent framework control. The experiments show that this framework works well and provides some advantages to existing systems.

• International Journal of Highway Engineering
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• v.16 no.4
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• pp.75-86
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• 2014

PURPOSES: The aim of this paper is developing user-oriented flexible Level Of Service (LOS) system for integrated asset management of various road facilities. It is essential to overcome limitations of general management systems which only focus on a type of assets (e.g. pavement, bridge etc.), and to serve a customizable LOS platform for smooth implementation and future improvement of the LOS considering various managerial environments of road agencies. METHODS: This study suggested a total framework of the LOS system as a process for self-development, operation and improvement of LOS system to conduct the PDCA (Plan-Do-Check-Act) in management process. In the process, we adopted user-customizable elements regarding asset definition, service index and evaluation method to match with the managerial environment of road agencies. In addition, we conducted an empirical study on the entire process of the suggested LOS system with a real road agency (Korea Express Highway) to prove applicability of the LOS system. RESULTS: From the empirical study, we confirmed that the suggested LOS system framework were suitable for development of customized LOS system. In addition, evaluation of asset conditions by LOS ratings, and quantification of vision achievement of the Korea Express Highway were successfully made. It would be the first trial in integrated management approach with LOS systems for numerous road facilities. CONCLUSIONS : It was recognized that easy application and sustainable improvement of the LOS was the most critical point in asset management. The suggested LOS system would be a powerful weapon as a managerial tool in preparing tight budget, aging infrastructures, and increased demands for more accountability both in Korea and internationally. Implementation of the LOS system needs to be expanded to the other infrastructure members to serve satisfactory level of service to taxpayers.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.16 no.12
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• pp.2702-2707
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• 2012

In the rapid growth of cities, road has heavy traffic and many buildings are under constructions. These kinds of environments make more difficulty for a person who is visually handicapped to walk comfortable. To alleviate the problem, we introduce Navigation System to help walking for Visually Impaired Person. It follows, service center give instant real time monitoring to visually impaired person for their convenient by this system. This Navigation System has GPS, Camera, Audio and Wi-Fi(wireless fidelity) available. It means that GPS location and Camera image information can be sent to service center by Wi-Fi network. To be specific, transmitted GPS location information enables service center to figure out the visually impaired person's whereabouts and mark the location on the map. By delivered Camera image information, service center monitors the visually impaired person's view. Also, they can offer live guidance to visually impaired person by equipped Audio with live talking. To sum up, Android based Portable Navigation System is a specialized navigation system that gives practical effect to realize more comfortable walking for visually impaired person.

• International Journal of Advanced Culture Technology
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• v.9 no.2
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• pp.100-105
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• 2021

Contactless service is rapidly emerging as a new growth strategy due to consumers who are reluctant to the face-to-face situation in the global pandemic of coronavirus disease 2019 (COVID-19), and various technologies are being developed to support the fast-growing contactless service market. In particular, the restaurant industry is one of the most desperate industrial fields requiring technologies for contactless service, and the representative technical case should be a kiosk, which has the advantage of reducing labor costs for the restaurant owners and provides psychological relaxation and satisfaction to the customer. In this paper, we propose a solution to the restaurant's store operation through the unmanned kiosk using a state-of-the-art artificial intelligence (AI) technology of image recognition. Especially, for the products that do not have barcodes in bakeries, fresh foods (fruits, vegetables, etc.), and autonomous restaurants on highways, which cause increased labor costs and many hassles, our proposed system should be very useful. The proposed system recognizes products without barcodes on the ground of image-based AI algorithm technology and makes automatic payments. To test the proposed system feasibility, we established an AI vision system using a commercial camera and conducted an image recognition test by training object detection AI models using donut images. The proposed system has a self-learning system with mismatched information in operation. The self-learning AI technology allows us to upgrade the recognition performance continuously. We proposed a fully automated payment system with AI vision technology and showed system feasibility by the performance test. The system realizes contactless service for self-checkout in the restaurant business area and improves the cost-saving in managing human resources.