• Title/Summary/Keyword: Service System

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Antecedents of Continuance Intention in the Context of Mobile Music Service (모바일 음악 서비스의 지속이용의도에 대한 선행 요인)

  • Jo, Hyeon;Ki, Ho-Geun;Kim, Bum Woo;Choi, Chiwon;Lee, Jaw Kwang
    • Journal of Information Technology Services
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    • v.14 no.4
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    • pp.199-220
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    • 2015
  • Recently, many internet users are using mobile music service. In this paper, we aim to examine the effects of system quality factors and relation quality factors on continuance intention in the context of mobile music service. In order to analyze the antecedents of continuance intention, we introduced independent variables such as ease of use, stability, trust, involvement and unity. We also consider customer value and customer satisfaction as mediators. For empirical analysis, we surveyed 240 users of mobile music service. We conduct PLS (Partial Least Square) analysis for SEM (Structural Equation Modeling). As a result, 8 of proposed 12 hypotheses were accepted. Especially, system quality, trust and unity show positive influence on customer satisfaction significantly. Involvement and unity are positively related to customer value. Customer value and customer satisfaction show positive influence on continuance intention significantly. The results of this research can be useful guidelines for mobile music service users and providers.

Study on DEVS Based Development that GPS Location Tracking System (DEVS 기반의 GPS 위치추적 시스템 개발에 관한 연구)

  • Seo, Hee Suk;Ju, Seung Hwan;Lee, Eun Jung;Lee, Seung Jae
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.6 no.3
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    • pp.1-8
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    • 2010
  • Recently, the missing due to the heinous crimes occurred in succession has been the focus of attention, so measures for these are urgently needed. So, it is necessary that we need to check and take care the weak like children, women, the elderly with dementia and insane person to prevent these social problems. This study is location-based service that suggests the tracking system and way to guard a family and property from the various risk factors which are possible in our life. To acquire the location of the user who is in motion, a communications network technologies were integrated and the system will be able to be monitoring in real time through the website. So, it is convenient and safe because it is possible to use anywhere. Concretely, it was described around location-based service, GPS system, tracking system, process of the service solution and composition for the system. Also, the way to activate the system will be suggested. The final suggested system was verified the possibility through the placement. With this, i will offer effective measures which is more convenient to use and reliable.

Extension of legacy gear design systems using XML and XSLT (XML과 XSLT를 이용한 레거시 기어 설계 시스템의 확장에 관한 연구)

  • 정태형;박승현
    • Proceedings of the Korean Society of Machine Tool Engineers Conference
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    • 2001.10a
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    • pp.257-262
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    • 2001
  • As computer-related technologies have been developed, legacy design systems have not been appropriate for new computing environment. Therefore, it is necessary that most of them are either modified or newly developed. However, this requires quite much amount of cost and time. This paper presents a method of extending legacy design system without modification using XML and XSLT. In order to apply the developed method, a good example of legacy design systems, AGMA gear rating system has been extended so as to be suitable for the distributed computing environment. An XML document for AGMA gear rating process is defined. It is transformed to the form of the input document of AGMA gear rating system by XSLT processor according to the transformation rules defined in the AGMA gear rating XSLT document. After that, AGMA gear rating system reads this input document and generates an output document in the server. These operations are automatically executed by the external legacy system controller without user interactions. Using these operations, AGMA gear rating web service has been developed based on SOAP and WSDL to provide the functions of legacy AGMA gear rating system through the distributed network. Any system or user can implement AGMA gear rating process independently to the platform type, without making it for oneself, by simply referring the AGMA gear rating web service via Internet.

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An approximation of the M/G/1 system with finite workload capacity (대기 부하량에 제한이 있는 M/G/1 시스템의 근사법)

  • Lee Hyeong Jung;Kim Jeong Gi;Heo Seon
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.05a
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    • pp.247-251
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    • 2003
  • In this paper, we propose an approximation of the M/G/1 system with finite workload capacity, where customers whose admission to the system would increase the workload beyond a prespecified finite capacity limit are not accepted. Our approximation method is based on the idea that the service time of a customer in the M/G/1 system can be approximated as the sum of service times of a batch of customers in the $M^{X}/d/1$ system where the service time is deterministic and very small. That is, the original service time is discretized and approximated by the batch size. We exemplified our method by obtaining the average workload of the M/M/1 system by means of the $M^{X}/d/1$ system, where the batch size is geometric. In addition, the approximate blocking probabilities of the M/M/1 and $M/E_{k}/1$ system with finite workload capacities are sought. The proposed method turns out to give a good approximation, which is compared with a simulation.

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A Development of the On-line Maintenance and Management System for the HVAC system Using IT (IT를 활용한 공조설비의 온라인 유지관리시스템 개발)

  • Lee, Tae-Won;Kim, Yong-Ki;Kang, Sung-Ju;Woo, Nam-Sub
    • Proceedings of the SAREK Conference
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    • 2008.06a
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    • pp.48-53
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    • 2008
  • The performances of the building service equipment relay on the individual superintendent's share for the assessment of performance, fault detection, deterioration diagnosis of the building service equipment. A major use of building energy management system(BEMS) is for monitoring plant and building's energy consumption. National building management system (N-BMS) presented in this study links buildings into a network group in order to monitor and control the buildings. How to construct the N-BMS was considered to save energy resource and to conserve performance of building service equipment. The FEMIS, facility, energy/environmental management & information system, for building service offer management process integrated with BAS, FMS and EMS and so on.

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An Approximation of the M/G/1 System with Finite Workload Capacity (부하량에 제한이 있는 M/G/1 시스템의 근사법)

  • Lee, Hyung Joong;Hur, Sun
    • Journal of Korean Institute of Industrial Engineers
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    • v.29 no.3
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    • pp.247-252
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    • 2003
  • We propose an approximation of the M/G/1 system with finite workload capacity, where those customers whose admission to the system would increase the workload beyond a prespecified finite capacity limit are not accepted. Our approximation method is based on the idea that the service time of a customer in the M/G/1 system can be approximated as the sum of service times of a batch of customers in the $M^X/d/1$ system where the deterministic service time d is small enough. That is, the original service time is discretized and approximated by the batch size. We exemplified our method by obtaining the average workload of the M/M/1 system by means of the $M^X/d/1$ system, where the batch size is geometric. In addition, the approximate blocking probabilities of the M/M/1 and $M/E_k/1$ system with finite workload capacities are sought. The proposed method turns out to give a good approximation, which is compared with a simulation.

A Study on Active plan of Remote Medical Information Service System (원격의료정보 시스템의 활성화 방안에 관한 연구)

  • Lee, Gui-Won
    • Journal of radiological science and technology
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    • v.26 no.4
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    • pp.53-61
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    • 2003
  • This system Will allow primary and secondary treatment institutions poorly equipped with medical equipment to use Internet and book their patients' medical checkups with tertiary hospitals equipped with remote medical information system. This research aims to make theoretical studies on the remote medical service information sharing system and discuss its utility and factors to be considered for spreading the system. To efficiently push ahead with the remote medical service information sharing system, we need to be open-minded in sharing medical service information, establish comprehensive pursuit system, introduce incentive aimed at activating the information system, have close coordination with the central government, flexibly respond to changing technologies, and offer publicity and education.

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Conceptual model architecture design for power grid stabilization service using distributed resources (분산 자원을 활용한 전력망 안정화 서비스 개념적 모델 아키텍처 설계)

  • Jin Oh Kim;Young Min Kim;Joo Yeoun Lee
    • Journal of the Korean Society of Systems Engineering
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    • v.20 no.spc1
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    • pp.97-107
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    • 2024
  • Efforts to respond to climate change are being made in various ways around the world, and in the energy field, continuous research and pilot projects are underway through new and renewable energy, efficient power grid management, and power grid services. Systems are in place to realize these efforts, and the systems created allow for better effectiveness. When implementing a system, systems engineering methodology helps design a more systematic system and can provide verification accuracy and uniformity through intuitive connectivity. In this paper, the original requirements of the power grid stabilization system and the architecture of the system's essential constraints are constructed as a conceptual model and the boundaries and flows between components are defined. By utilizing distributed resources such as EV(Electric Vehicle) and ESS(Energy Storage System) in the power service platform system, we plan to design and build a next-generation power service system that can participate in the power stabilization market and implement a system necessary to respond to climate change in the future.

Perceived Service Quality through Cognitive Communion of Social Live Streaming Service (SLSS) of Fashion Product and Moderating Effect of Purchasing Experience (패션 제품 소셜 라이브 스트리밍 서비스(SLSS)의 인지적 공유를 통한 서비스품질 지각과 구매경험의 조절효과)

  • Song, Yea Jin;Lee, Yuri
    • Journal of the Korean Society of Clothing and Textiles
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    • v.44 no.4
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    • pp.639-656
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    • 2020
  • Consumers' shopping experience has recently expanded to mobile and social networks; in addition, online fashion retailers started to focus on real-time interaction services as an emerging marketing tool. This study explores the consumer' shopping experience based on social live streaming services (SLSS) to investigate consumer's response behavior and effects through perceived service quality. An online survey method was conducted and a total of 186 female consumer panels were collected. The results indicate that cognitive communion of co-experience had a significant effect on perceived SLSS service quality (responsiveness, contents informativeness, playfulness, system availability). Service quality of SLSS (responsiveness, contents informativeness, and playfulness) had significant effect on trust in SLSS seller while system availability had no significant effect. Also, trust in seller showed significant effect on purchase intention. Last, it was confirmed that the moderating effect of purchasing experience of SLSS was significant in the relationship between cognitive communion and responsiveness/playfulness. There was also an additional significant moderating effect of purchasing experience between system availability and trust in seller.

A Study on the Design of Automatic Billing Information Systems for Long-Term Home Care Services Business Using iBeacon (iBeacon을 활용하는 장기요양 재가 서비스 업무를 위한 자동청구 정보시스템의 설계에 관한 연구)

  • Jung, Sung Hwa;Kim, Myong Hee;Park, Man-Gon
    • Journal of Korea Multimedia Society
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    • v.19 no.3
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    • pp.612-619
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    • 2016
  • Applying evolved IT technology to increase the satisfaction of the consumer is a typical feature of the rapidly transformed service industry. Smart devices have taken a place as the mainstream of major media, moreover, IT service strategies utilizing smart devices have been constantly developed. Location recognition method of users has been proposed as one of the significant features to the IT service industry. The long-term care home services can be one example of user location recognition methods that real time computerization of service record utilize an attached tag to home of pensioners with RFID reader or an NFC function of mobile when a home carer provides service. And, the Homecare Electronics Management System (HEMS) and the various location recognition methods will be discussed to improve effectiveness of services. In this paper, we propose a home applicable electronic management system which insurer, home care service facilities, home cares, pensioners and guardians which enables to simultaneously check service records based on the improved system by use of iBeacon.