• Title/Summary/Keyword: Service System

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Effect of Market-Wholesaler System on Market Expansion, Re-transaction Intention, and Recommendation Intention

  • ROH, Gye-Ho;YI, Jong-Hyun;CHO, Young-Sam
    • Journal of Distribution Science
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    • v.18 no.5
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    • pp.99-109
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    • 2020
  • Purpose: This study aims to develop and empirically analyze a research model in order to comprehend the relationship among the service quality of market-wholesaler system, re-transaction intention, and recommendation intention of forwarder. Further, we suggest new six factors reflecting the service quality of market-wholesaler system and highlight market expansion of forwarder as a mechanism in the relationship. Research design, data and methodology: The authors developed the new scales measuring the service quality of market-wholesaler system (i.e. trade price, price fluctuation, payment receipt, settlement period, trade information, and customer service) and conducted a cross-sectional survey for 439 forwarders in a wholesale market. And then we performed a series of path analyses to test hypotheses. The hypotheses are as follows. [H1] The service quality of market-wholesaler system will positively affect forwarders' market expansion, [H2] Forwarders' market expansion will positively affect their re-transaction intention, [H3] Forwarders' market expansion will positively affect their recommendation intention, [H4] Forwarders' re-transaction intention will positively affect their recommendation intention. Results: The results showed that all the six factors for the service quality of market-wholesaler system were positively related to market expansion of forwarders. There was a differential effectiveness in the six factors of the service quality. More specifically, the positive effect of customer service factor was the strongest on market expansion of forwarders. And the respective effects of trade price, price fluctuation, settlement period, trade information factors were followed in order. The positive effect of payment receipt factor was the weakest on market expansion of forwarders. Also, market expansion of forwarders was positively related to their re-transaction intention and recommendation intention. Furthermore, market expansion of forwarders was indirectly related to recommendation intention through re-transaction intention as well. Conclusions: The research findings provide important theoretical and practical implications. This study is the first to attempt to test the perception of forwarders for the service quality of market-wholesaler system by developing and using the new scales. Also, there has been a sharp controversy about the effectiveness of market-wholesaler system. The findings support that market-wholesaler system would be activated by empirically verifying the effectiveness of the service quality on the various outcomes.

A Comparative Study of Academic Resource Sharing and Service System Between Korea and Japan (한국과 일본의 대학 학술정보 공유 유통 체계 비교 연구)

  • Cho, Jane
    • Journal of Korean Library and Information Science Society
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    • v.43 no.4
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    • pp.23-45
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    • 2012
  • From 1990s the Ministry of Education and KERIS have developed nationwide academic resource sharing and service system based on universities, and have contributed to bridge the gap of information and to facilitate resource sharing between universities. Meanwhile, in Japan which starts 15 years earlier than us, the Ministry of Education and NII built nationwide academic resource sharing and service system with starting on the project of university holding resource sharing and until now have shown similar aspect of development like us. But lately, since information environment has been changing rapidly, Japan try to find new paradigm which goes around electronic resources management substitute for physical resources and open access based academic communication, institutional repository which disseminate university's research output to the outside world. This study compare academic resource sharing and service system between Japan and Korea and try to suggest for Korean academic resource sharing and service system development. In Korea, firstly we should try to replacing published resources management system to electronic resources', secondly, reorganizing oversea's resource sharing and service system, thirdly, reactivating institutional repository toward open access, finally, unification of distracted driving force.

Design of User Integrated Authentication System in Heterogeneous Distributed Cloud Service Brokerage Environment (이종 분산 클라우드 서비스 브로커리지 환경에서의 사용자 통합 인증 시스템 설계)

  • Lee, Daesung
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.20 no.11
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    • pp.2061-2066
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    • 2016
  • Currently, cloud systems are not interoperable due to low interoperability between cloud systems as operators build up cloud environments with their own way. For example, users of the Google cloud system can not use the Microsoft (Microsoft) cloud system unless they go through an additional log-in process. In order for Google cloud system's users to use MS cloud system services, they must log in to the MS cloud system again after logging out of Google cloud system. In order to solve these problems, Cloud Service Broker(CSB) technology has emerged to resolve the interoperability problem between cloud systems, but many researches and developments are still needed. In this paper, we design an integrated user authentication system, which is a fundamental problem of cloud user interoperability among CSB (Cloud Service Broker) technologies, which is emerging as a service intervention technology of heterogeneous distributed cloud environment.

Recognition and Attitude to Implement at ion of Service Area Assigned System of Public Health Programs among the Health Officer (공공보건사업의 지역담당제 실시에 관한 보건기관 근무 공무원의 인식과 태도)

  • Kim, Mi-Soon;Lee, Moo-Sik;Kim, Nam-Song
    • Journal of agricultural medicine and community health
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    • v.26 no.2
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    • pp.15-41
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    • 2001
  • Since medical clients and the community they live in are expected to be center of future public health and medical care system, new service programs must be developed with patients focused on in line with widening public access of information and social participation. Patients- focused service shall mean the area- oriented provision of public health service. In this study, health officers working at public health centers, public health sub- centers and medical offices in Jeonbuk- do area were taken for population in order to investigate their attitudes toward and knowledge about the service area assigning system under the public health programs. Findings from the survey to 260 health officers, divided by general category, are as follows : Government officers at public health organizations appeared to have high grade of understanding to the service area assigning system and also great appreciation for the necessity of it. Regarding the timing for the system to be introduced, they support the gradual implementation and, as for the type of service to be provided, they preferred home nursing and treatment of chronic diseases. Highly positive responses were centered on the health classes under the health promotion projects, and as far as health projects for the old are concerned, services for home nursing, for the disabled and for home- alone people are favored most. On the other hand, budgeting, manpower and reorganization are rated as prerequisite to establishment of the service area assigning system. From the viewpoint of system side, the improvement of working conditions is rendered as most urgent, while the information system for establishing the service area assigning system is conceived far from satisfactory. Proper assignment of specialists was noted as mostly important to establish the delivery system for medical service through the service area assigning system by team. As merits of the service area assigning system, it is pointed out that, through the system, health clients can better be managed and the nursing quality will be improved thank to the enhanced specialization. It is also perceived that the district health service is not well prepared to respond to the increased and diversified needs of community people and, furthermore, service programs of health centers have not been fully developed. The most serious problem standing in the way to expansion of health projects is, it is noted, uniformity (formality) of the project. Based on the results of the survey which suggest time has ripen to introduce the service area assigning system, following strategies are proposed to anchor down the system as soon as possible: First, we should introduce the system gradually, starting from the area selected, and in consideration of area specialities, refraining from the hitherto stereotyped way of providing health service. Second, we should seek to properly assign the specialists and improve the working conditions of the assigned officers by securing sufficient budget, since it is a most urgent step to lay foundation for the service area assigning system. Third, best service program should be developed to meet the satisfaction of community people by responding to their needs and solidifying the management of medical clients. Fourth, wide scope of study should further be conducted in order to help this system take roots in the central living of community residents since pilot project on the experimental base attended by specialists only can not win popularity among the masses.

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A study on dental professionals' recognition on a system of long-term care insurance for the elderly (노인장기요양보험제도에 관한 치과종사자의 인식도 연구)

  • Ahn, Kwon-Suk;Ji, Min-Gyeong;Min, Hee-Hong
    • Journal of Korean society of Dental Hygiene
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    • v.9 no.1
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    • pp.169-180
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    • 2009
  • This study grasped recognition on a system of long-term care insurance for the elderly targeting dental professionals who are working at dental hospitals and clinics where are located in Daejeon Metropolitan City. It developed and utilized materials available for educating the care staff in a system of long-term care insurance for the elderly and the dental professionals who participate in the oral hygiene service. It carried out the effective duty performance for the elderly in a situation of long-term care protection. Thus, the purpose of this study was to contribute to the early settlement in a system of long-term care insurance for the elderly. The following conclusions were obtained as a result of having carried out self-administered questionnaire research targeting 238 people from August 1 to August 30 in 2008. 1. In the general characteristics of the research subject, the present working place was indicated to be 22.7% for dental hospital, 71.8% for dental clinic, and 5.5% for others. As for the main duty field, the medical treatment & cooperative duty was indicated to be the highest with 61.8%, and was statistically significant(p=0.000). 2. The necessity for a system of long-term care insurance for the elderly was indicated to be 77.7% for 'necessary' and 1.7% for 'unnecessary,' and was statistically significant(p=0.016). 3. In the item of dividing the service of long-term care insurance for the elderly, the dental hygienists showed higher recognition than non-dental hygienists, and indicated significant difference(p=0.010). 4. As for recognition on a system of long-term care insurance for the elderly in dental professionals who responded as saying of 'knowing name and contents' about a system of long-term care insurance for the elderly, the recognition level was high in recognition of subjects' age(p=0.000), division in services(p=0.012), contents in at-home care service(p=0.000), execution in oral-hygiene service(p=0.004), procedure of using the long-term care insurance for the elderly(p=0.016), item of judging grade of long-term care insurance for the elderly(p=0.013), medical charge by service according to judging grade of long-term care insurance for the elderly(p=0.015), burden of cost for a system of long-term care insurance for the elderly(p=0.011), qualification of care staff(p=0.002), and contents of oral-hygiene service(p=0.027), and showed significant difference. 5. The service of long-term care insurance for the elderly and the oral-hygiene service indicated the statistically significant correlation. Accordingly, all of dental professionals need to make a desperate effort to improve dental professionals' knowledge on a system of long-term care insurance for the elderly enough to be required a system of long-term care insurance for the elderly. The more systematic and standardized professional education and materials are thought to be needed to be developed aiming at the success in oral-hygiene service within a system of long-term care insurance for the elderly, by strengthening professionalism in dentists and dental hygienists.

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Forensic Engineering Study on Structural Integrity Evaluation of Scaffolding System Tower using ANSYS (ANSYS를 이용한 스캐폴딩 시스템 타워 구조 건전성 평가에 관한 법공학적 연구)

  • Kim, J.H.;Kim, E.S.;Park, W.S.;Moon, B.S.;Goh, J.M.;Park, N.K.;Yoon, K.B.;Cho, S.W.
    • Journal of the Korean Society of Safety
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    • v.28 no.6
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    • pp.42-48
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    • 2013
  • Forensic engineering is the application of engineering principles covering the investigation of constructed facilities and systems that fail to perform as intended, causing personal injury or damage to property, environmental, economy etc. In the year 2012, two collapsed accidents of the large scaffolding system in national thermal power station occurred one after another, causing many casualties. In this study, we had performed to investigate the collapsed accident of scaffolding system occurred in the a thermal power station of two accidents. First, the investigation about the collapsed accidents site had performed to understand collapsed state and structures of the scaffolding system. Second, reviewing the materials concerning about the applied weight on the scaffolding system had performed. The applied weight is sum of the weights of the 15 workers, additional materials for coating work and dispersed and loaded shot ball on the foothold etc. the applied weight that calculated exceed more three times than the safe working load. Third, we had confirmed the install state of the materials of the scaffolding system by reviewing the quantity of the materials on the manual and the real system. Last, structural analysis had performed to evaluate structural integrity of the scaffolding system using Ansys. Through a series of this processes, the definite accidents causes of the collapsed scaffolding system revealed. Through these studies, the collapse accident that may occur in the scaffolding system in thermal power station can be minimized by performing specialized and systematic investigation on the accidents in terms of Forensic engineering.

Comparative Studies on Hotel Grading Systems of Korea and Foreign Countries (한국 및 외국의 호텔 등급제도에 관한 비교 연구)

  • Yang Sin Cheol;Kim Dong Ho
    • Journal of Applied Tourism Food and Beverage Management and Research
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    • v.15 no.1
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    • pp.57-80
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    • 2004
  • Resort Hotel Rate System was first introduced as an official guideline after Tourism Promotion Act, which enables the secretary of transportation to rate resort hotel by its facility and accommodation, was enacted on January 18, 1971. And the system was modified time to time to what we currently have after numerous revisions. However, the system has made a slow progress compare to the other countries system and have shown many potential problems that need to be improved. There is a problem that it is not even clear whether the act is as effective to apply it to rate any resort hotel in reality. The hotel rate system was first introduced in 1970's and changed ever since, and it also changed the private organizations to audit the decision. However, unlike the hotels in other countries, our hotel rating system is not focus on the customer's service and informations. It focus on the hotel's quality so that cause the problem whether the hotel is for customer or not In other different countries, they have some specific standard for evaluation of customer service based on customers' reference or needs. However, there is no evaluation part concerning on customer service in Korea. Also, even the hotel rating system is not based on the hotel waitress or waiter's service part. It means the system is almost focus on the hotel's qualities. Therefore, customer who needs hotel service, can not trust whether they can choose the hotels which gives the right informations and good quality services. Although hotel's physical layout is important, the service part is also important for evaluating the hotel entirely. There are a lot of things to develop and to be changed in order to develop tourism industry in the process of decision about Hotel's level in Korea Thus, this research will summarize some problems which are revised through the former research of hotel's level. And it will compare the system of hotel's level between Korea and developed countries in hotel industry Additionally, I will show current tourism industry in Korea. Finally, I suggest the improvement proposal for the level system of hotel in Korea and process of this system in the future.

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Optimal design of the network service for the Electric Power Automation IT Infra. (전력자동화 통신망 인프라를 이용한 네트워크 서비스 최적 구축 방안)

  • Park, Soo-Hwan
    • Proceedings of the KIEE Conference
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    • 2011.07a
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    • pp.730-731
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    • 2011
  • EPA(Electric Power Automation IT Infra) is a System for Protective Information Transmitter & Receiver and network service. KEPCO(Korea Electric Power Corporation) is building up a high-speed communication network to accept Smart Grid Infra expansion and various terminal communication media characteristic. Recently, MSPP(Multi Service Provisioning Platform) System is establishted to network service. But there are many considerations for optimal design of network service for the Electric Power Automation IT Infra.

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LMS based on Service-Oriented Architecture (서비스 지향 구조 기반 LMS)

  • Chae, Myung-Hun;Kim, Gang-Sik;Jung, In-Bum
    • Journal of Industrial Technology
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    • v.30 no.A
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    • pp.45-47
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    • 2010
  • In legacy e-learning web service, as deployed contents are changed, web services should be changed together. In addition, it can not coordinate and manage the various e-learning services recently emerged. In this paper, an e-learning platform based on Service-Oriented Architecture (SOA) is proposed to solve these problems. We design and implement an e-learning system based on Service abstraction layer concepts. The implemented system can provide the new e-learning services within short development periods.

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Design the Autopilot System of using GA Algorithm

  • Lee, Sang-Min;Choo, Yeon-Gyu;Lim, Young-Do
    • 제어로봇시스템학회:학술대회논문집
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    • 2004.08a
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    • pp.699-703
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    • 2004
  • The autopilot system targets decreasing labor, working environment, service safety security and elevation of service efficiency. Ultimate purpose is minimizing number of crew for guarantee economical efficiency of shipping service. Recently, being achieving research about Course Keeping Control, Track Keeping Control, Roll-Rudder Stabilization, Dynamic ship Positioning and Automatic Mooring Control etc. which compensate nonlinear characteristic using optimizing control technique. And application research is progressing using real ship on actual field. Relation of Rudder angle which adjusted by Steering Machine and ship-heading angle are non-linear. And, Load Condition of ship acts as non-linear element that influence to Parameter of ship. Also, because the speed of a current and direction of waves, velocity and quantity of wind etc. that id disturbance act in non-linear form, become factor who make service of shipping painfully. Therefore, service system of shipping requires robust control algorithm that can overcome nonlinearity. In this paper, Using GA algorithm,design autopilot system of ship that could overcome the non-linear factor of ship and disturbance and examined result through simulation.

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