• 대한간호학회지
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• 제39권3호
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• pp.409-421
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• 2009

Purpose: In this research multi-level analysis was done to identify factors related to quality of services. Patient characteristics and organizational factors were considered. Methods: The data were collected from the Health Insurance Review and Assessment Service(HIRA) data base. The sample was selected from 17,234 patients who had been admitted between January 2007 and May 2008 to one of 253 long-term care hospitals located in Seoul, six other metropolitan cities or nine provinces The data were analyzed with SAS 9.1 using multi-level analysis. Results: The results indicated that individual level variables related to quality of service were age, cognitive ability, patient classification, and initial quality scores. The organizational level variables related to quality of service were ownership, number of beds, and turnover rate. The explanatory power of variables related to organizational level variances in quality of service was 23.72%. Conclusion: The results of this study indicate that differences in the quality of services were related to organizational factors. It is necessary to consider not only individual factors but also higher-level organizational factors such as nurse' welfare and facility standards if quality of service in long term care hospitals is to be improved.

• 보건행정학회지
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• 제24권2호
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• pp.109-119
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• 2014

In accordance with the government's plan to expand the national health insurance (NHI) coverage for severe diseases such as cancer, heart disease, cerebrovascular disease, and rare and incurable disease, the diagnostic ultrasound services have been covered by NHI from October 1, 2013. The quality is very important factor in providing diagnostic services because they influence on the diagnosis, treatment, and outcome of diseases. In particular, equipments and health care providers plays an important role in providing qualitative services. The purpose of this paper is to examine the major feature of ultrasound services covered by health security system and to review quality assurance policies in other countries such as Australia, Japan, the USA, and Canada. In addition, we assessed the implication of those policies. We especially put emphasis on the types and qualifications of healthcare professionals and measures to manage equipments. All countries have reviewed on policies to promote the quality such as educational requirements of professionals or restrictions on the duration of equipment usage. Various measures should be implemented to assure the qualitative ultrasound service.

• 한국의료질향상학회지
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• 제17권1호
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• pp.5-20
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• 2011

• Journal of Nutrition and Health
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• 제37권4호
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• pp.329-338
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• 2004

The purposes of this study were to : a) develop the quality assessment tool of hospital foodservice management, b) evaluate the S hospital's foodservice quality by this tool, and c) do the feasibility study about this tool in hospital food-service field by establishing quality management strategies. The developed quality assessment tool of hospital food-service management was consisted of 20 items for quality evaluation by Likert 5 point scale and two additional questions with the most satisfactory item and the most unsatisfactory item. As a result of evaluation, S hospital's foodservice quality was somewhat high, on the factor 'personnel attitude', especially. The IPA technique proved nine items including Q5, Q7, Q8, Q11, Q12, Q13, Q15, Q16, Q17 were in 'Doing Great, Keep It Up' and seven items such as Q1, Q2, Q3, Q6, Q9, Q18, Q19 that got high expectation and low perception needed to be focused in quality management strategy.

• 한국항만경제학회지
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• 제28권2호
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• pp.95-111
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• 2012

광양항 이용고객을 대상으로 2005년 이후 광양항 컨테이너부두 서비스품질 조사가 수행되었다. 광양항 조사의 분석결과는 서비스 평가체계 중 가장 중요한 서비스차원간의 가중치 산정절차가 수립되지 않아 연차별 또는 경쟁항만 간 정확한 비교가 어려웠다. 특히 가중치 산정에 전문적으로 활용되는 계층분석법에 의한 산정결과가 연차별로 특정 평가항목에 대해서는 90%이상씩 변동하는 등 안정성이 매우 낮아 비교가 불가능했다. 이에 본 연구는 광양항 항만 서비스기업의 품질평가체계를 발전시켜 비용 및 시간 효과적인 품질평가 및 관리 체계의 수립을 지원하는데 목적이 있다. 이를 위해 광양항 이용고객들을 대상으로 2007년~2009년 설문 자료에 확인적 요인분석을 적용하여 서비스품질 평가를 위한 연차별로 안정적이며 비교 가능한 가중치를 사후적으로 산정하는 방법을 제시하고 산정하였다. 새롭게 제안된 방법은 설문항목을 줄이면서 보다 과학적이고 정확한 서비스품질 평가체계를 구축할 수 있게 해주었다. 이 연구를 활용하여 서비스품질을 정확하게 측정할 수 있게 되면, 기간별 및 선도기업과 비교를 통해 항만기업의 경쟁력을 높일 수 있을 것이다.

• 한국의료질향상학회지
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• 제10권1호
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• pp.8-19
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• 2003

Background : There have been many studies and efforts about quality management in health services, but there were not founded quality assessment on social services. This study was designed for understood level of quality on social service, identified for correlation factors of quality assessment on social services in general and teaching hospitals in Korea. Methods : The subjects of this survey were 80 leaders of social service units. The survey data from each subjects were measured to evaluate level of quality that service provider perceived of sample hospitals. Social worker's attitude of quality assurance activities, perception of quality assurance system in that hospitals were measured. Under the method of one-way ANOVA, t-test and correlation, associated factors of quality assessment in social work service was analyzed. Results : The major findings were as following ; First, the level of quality perceived showed less score, especially the lowest was the score of quality of outcome. Second, social worker's attitude of quality assurance activities showed high score, but quality assurance system of hospitals showed less score. Third, the level of quality assurance system of hospitals, social worker's attitudes of quality assurance activities. Conclusion : The quality of social work service correlated positive hospitals's quality assurance system, social worker's attitudes of quality assurance activities. Therefore, to assure the proper level of quality, qualified for hospitals system of quality assurance, and needed to a educational program for enhanced social workers's attitudes in quality assurance activities.

• 한국병원경영학회지
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• 제25권3호
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• pp.78-86
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• 2020

Purposes: This study purposed to identify factors influencing the composite quality score from the quality assessment program for long-term care hospitals Methodology: The study variables was obtained from HIRA(Health Insurance Review and Assessment Service): the composite quality scores and hospital variables such as number of doctors, nurses, beds, medical technicians, medical equipments, administrative region, ownerships from 3rd (2010) to 7th (2018) quality assessment program. National Statistical Portal(www.kosis.go.kr) provided the number of senior citizens aged over 65 in city·county·district area. SAS 9.4 was used for the data processing and used to analyze the data. Findings: The results showed that composite quality score increased past 9 years. Hospital variables such as number of doctor, nurse, medical technicians, bed and public hospitals had significant positive relationship with the composite quality score. Administrative region(district) showed higher scores compare to that of city. Compare to the score of quality assessment year(2010), as the assessment year move to 2012, 2013, 2015, 2018, results showed higher significant positive coefficients. Practical Implication: Continuously improve the performance of long-term care hospitals, current quality assessment program are needed to update their system such as adopting indicators measuring the service process, or compensating the cost for quality assessment program. It will enable to provide more reasonable and accurate performance assessment scores.

• 한국문헌정보학회지
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• 제41권3호
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• pp.55-79
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• 2007

본 연구는 도서관 정보서비스 패러다임의 변화에 따른 새로운 서비스품질 평가 척도의 필요성을 이해하고, 디지털도서관에 적용할 수 있는 e-서비스품질 평가 차원과 모형을 개발하는 연구이다. 이론 연구를 통해 개발된 차원과 모형을 검정하기 위해 실제 NDSL 정보시스템을 적용하여 개발된 차원과 이를 구성하는 선행요인을 분석하였으며, 제안한 e-서비스품질 모형을 토대로 변인간의 인과적 관계를 분석하였다. 아울러 서비스품질에 대한 고객의 이상적 기대치와 실제 지각된 성과치 간의 갭(차이)을 분석하고 마지막으로 고객 관점에서 가장 중요하게 생각하는 디지털도서관 서비스품질 요소가 무엇인지 알아보았다.

• 한국전자통신학회논문지
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• 제14권2호
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• pp.331-338
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• 2019

인터넷을 통한 영상 서비스의 비중이 점점 높아지고 있다. 인터넷을 통한 스트리밍 형태로 제공되는 영상서비스는 전송 과정에서 품질이 저하될 수 있기 때문에 품질 평가 및 관리가 매우 중요하다. 현재 영상 서비스에 대한 품질 관리는 특정 파라미터들의 측정값에 기초한 객관적 방법이 널리 사용되고 있다. 그러나 영상 서비스의 품질은 사람이 체감하는 품질이기 때문에 본질적으로 주관적인 측정이 더 이상적이라 할 수 있다. 따라서 본 논문에서는 모바일 환경에서 주관적 방법이 가지는 한계점을 극복할 수 있는 영상 서비스 품질 관리 방안을 제안하고 이를 위한 시스템을 설계한다. 제안하는 방법은 향후 모바일 환경에서 영상 서비스를 보다 효율적으로 관리할 수 있는데 기여할 것으로 기대된다.

• 한방재활의학과학회지
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• 제26권3호
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• pp.129-141
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• 2016

Objectives As awareness of the public about Korean medicine health care and the social demand about improvement for quality of health care service is constantly rising, the quality evaluation of Korean medicine health care service is needed to improve the quality. Through trial of Delphi method, we tried to set the priority in short, medium, long term among the disease which is the subject of quality assessment. Methods Carrying out the delphi survey to 50 experts of korean medicine who were recommended by the 41 member societies of Korean medicine and related organizations, we selected final candidates for quality assessment. It is composed with total 2 rounds, and we investigated the priority in three aspects; the importance of the matter, possibility quality assessment, potential about if there's any chance of improvement. Results By delphi method, we set the priority of quality assessment. Base on the result of the second round, we classified importance of the questions into above average, average, below average, and categorized items as short, medium, long term according on the final priority. We classified of musculoskeletal diseases and diseases of connective tissues and musculoskeletal injury as short term and cerebrovascular disease and disease of nerve system and malignant neoplasm as medium term, disease of digestive organs and diseases, symptoms and abnormal findings in clinical field or inspections which are not categorized as long term. Conclusions We set the subjects of quality assessment by delphi survey by experts, and classified into short, medium, long term. Further research is necessary for execution the Quality Assessment to each of the candidate. Also, we can send feedback to medical institution base on the result of Quality Assessment. then it would be able to induce the improvement in quality of medical institution by itself.