• Title/Summary/Keyword: Service Product

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PSS Evaluation Based on Vague Assessment Big Data: Hybrid Model of Multi-Weight Combination and Improved TOPSIS by Relative Entropy

  • Lianhui Li
    • Journal of Information Processing Systems
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    • v.20 no.3
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    • pp.285-295
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    • 2024
  • Driven by the vague assessment big data, a product service system (PSS) evaluation method is developed based on a hybrid model of multi-weight combination and improved TOPSIS by relative entropy. The index values of PSS alternatives are solved by the integration of the stakeholders' vague assessment comments presented in the form of trapezoidal fuzzy numbers. Multi-weight combination method is proposed for index weight solving of PSS evaluation decision-making. An improved TOPSIS by relative entropy (RE) is presented to overcome the shortcomings of traditional TOPSIS and related modified TOPSIS and then PSS alternatives are evaluated. A PSS evaluation case in a printer company is given to test and verify the proposed model. The RE closeness of seven PSS alternatives are 0.3940, 0.5147, 0.7913, 0.3719, 0.2403, 0.4959, and 0.6332 and the one with the highest RE closeness is selected as the best alternative. The results of comparison examples show that the presented model can compensate for the shortcomings of existing traditional methods.

Methodology Design for Service Encounter-based Customer Experience Management Portfolio Analysis: Focus on the Case of Coway's Air Cleaner (서비스접점 기반의 고객경험관리 포트폴리오 분석을 위한 방법론 설계: 코웨이의 공기청정기 사례를 중심으로)

  • Geun Wan Park;Seung Jun Hwang;Eui Jong Hwang
    • Journal of Information Technology Services
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    • v.22 no.5
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    • pp.17-30
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    • 2023
  • A company's sustainable growth is a very important goal, and for this purpose, the company's business model is changing into a convergence of products and services. The purpose of PS-Offering is to maintain a long-term relationship with customers, and customer experience management is necessary for this. This study presents a service design methodology that can support customer experience management of the PS-Offering business model. The experience management portfolio analysis methodology consists of four steps: 1. Deriving service encounter through customer journey maps; 2. Identify the service structure of each service encounter in three forms (FFC, FSC, FSE). 3. Analyze the customer's emotional variables, that is, customer experience, at each service encounter, Finally, 4. After plotting the level of customer experience at the service encounter, the analysis is conducted with a customer experience management portfolio that seeks future strategic plans for this. The methodology presented in this study will help in the service design of the service encounter unit centered on customer experience. And it will improve the financial performance of the company by raising the service level of the business model.

Virtual Presentation and Customization of Products Based on Internet

  • Pan Zhi-geng;Chen Tian;Zhang Ming-min;Xu Bin
    • International Journal of CAD/CAM
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    • v.4 no.1
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    • pp.1-10
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    • 2004
  • Through reviewing and comparing the current virtual shopping malls web sites integrated VR into E-commerce, this paper analyzed both the advantages and disadvantages of two kinds of methods for product presentation: 2D image based and 3D model based presentation method. Using the virtual shopping mall (EasyMall) as a showcase, we presented the architecture of the system and the development technologies, especially those in the mixed presentation method. The presentation and customization methods in the two related modules, including the PhoneShow for mobile phone and EasyShow for textile products, were discussed. It indicated that the integration of E-commerce with VR could provide consumers with virtual experience and intelligent service for business activities. Furthermore, the product presentation methods can be made available for use in different cases.

A Study on the Properties of Polyvinyl Alcohol Film (폴리비닐알코올 필름의 물성에 관한 연구)

  • Kim, Yeoung-Chan;Kim, Il-Chool;Shin, Seong-Lyon
    • The Journal of Information Technology
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    • v.8 no.1
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    • pp.57-61
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    • 2005
  • In this study, polyvinyl alcohol film of japan and china products were measured by FT-IR spectrophotometer, ASTM D882-02(tensile strength) and KS M3048-2001 test method(Thermal Gravitational Analysis). The Chinese product became help in prime cost curtailment. It was confirmed as the result polyvinyl alcohol film which analyzes the Chinese product and the Japanese product. And the result stability which tries to measure the stability against heat was superior.

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SOLUTION OF THE SUPER BESSEL WAVE EQUATION WITH INTEGRAL PARAMETER m

  • Lee, Nae-Ja;Liu, Chang-Keng
    • Bulletin of the Korean Mathematical Society
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    • v.20 no.2
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    • pp.99-103
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    • 1983
  • Internal heat generation is one of the insidious conditions affecting the quality of an industrial product after it is cast, coated, molded, forged or laminated. Frequently, the product is pressed into service before the exothermic chemical reactions in the generic material has been completed. The heat liberated from this continuing chemical reaction or the residual deformation from the rheological activities in the materials must be adequately removed or prevented, or the product may be discolored, warped, weakened or even "ignited" spontaneously. Numerous instances of premature structural failures, product-recalls, and/or system-malfunctions have been recorded in recent history. The Coulee Dam was poured with pre-chilled concrete just to negate this freakish encore. It is well-known that concrete (a non-isotropic conducting medium), for instance, takes 28 days to develop its full strength. During this period of curing it is conceivable that the processes of internal heat generation, heat conduction and heat dissipation take place simultaneously inside the medium.he medium.

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Industrial Trends of 3D Printing Technology

  • Park, Sehwan;Park, Jongkyu
    • International Journal of Advanced Culture Technology
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    • v.1 no.1
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    • pp.19-22
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    • 2013
  • The basic principle of the product manufacturing technology using the 3D printing technique materializes the material including the high molecular substance or plastic and metallic dust, and etc. the product into the laminate additive manufacturing according to the design diagram gradually. It is applied to the various industrial field including the field of food division, field of home appliances, field of medicine, field of mechanical department and construction, etc.. The global development case of 3D printing technique is the next. This study described global technology and market trends. Afterward, 3D printing technique manages the important role when it exceeds the product manufacturing view just and is grafted with the various technology including the biotechnology, nanotechnology, and etc. and it improves the quality of the human life.

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An Effect of Brand Awareness and Involvement upon choice of product (브랜드 인지도와 관여도가 제품 선택에 미치는 영향에 관한 연구)

  • Han Kyong Hee;Jho Jai Rip
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2003.05a
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    • pp.523-528
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    • 2003
  • Involvement was defined customers has been the standard of interest of product, service, company. Involvement can explain customers doing more detail than any conception. In the light of this, the brand awareness is important factor to reduce the perceived risk. Therefore, we measured the brand awareness to study whether it affects on decision of product. As a result of study, we could get the following outcome. We found out that the brand awareness effects positive influence on consumer to choose a travel agency. It can be considered as a natural result, but it proved that the brand awareness has a quite important role for decision making process. This study has investigated the relationships between brand awareness satisfaction and involvement about product.

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Product Development in the Network-Centric Engineering Environment: Concept and Approach (네트워크 기반 엔지니어링 환경에서의 제품 개발: 개넘과 접근방식)

  • 방건동
    • Korean Journal of Computational Design and Engineering
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    • v.5 no.1
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    • pp.79-87
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    • 2000
  • This paper presents an integrated but open product development environment for distributed and collaborative design. The web-based framework, called DOME, allows designers to build integrated models using both local and distributed resources, and to collaborate by exchanging services in a network-centric product development environment. Thus, an integrated model can be created while each participant focuses on his or her own area of expertise. A design problem model is created by connecting modules, which represent specific system components, analysis capabilities/software, disciplines, or organizations relevant to the problem. The modules interact with each other using service exchanges based upon the CORBA standard communication protocol. The goal of this framework is tall provide the ability to rapidly construct integrated design problem models to facilitate collaborative design work, improve product quality and reduce development time. Ultimately, it should allow specialized engineering applications and design problem models to operate under a common design environment.

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Life Cycle Assessment of Korean Tilting Train eXpress for Environmental Declaration of Product(EDP) (환경성적표지 인증을 위한 한국형 틸팅열차의 전과정평가)

  • Lee, Hyun-Bae;Kim, Yong-Ki;Lee, Kun-Mo
    • Proceedings of the KSR Conference
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    • 2010.06a
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    • pp.2262-2269
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    • 2010
  • A recent Tilting train development operation for existing line high speed, already developed "Korean Tilting Train eXpress(bellow TTX)" and that doing demonstration of operation. And TTX are going to commercial service in 2012. They are preparing Environmental Declaration of Product(bellow EDP) for offering environmental impact of TTX to customer. EDP calculated environmental impact of target product's whole life cycle(raw material and manufacturing, distribution, use, end of life) more quantity for that improving environmental impact and then certification them, it is using for that estimate some part of existence of specific pollutants, GHGs, energy consumption and recycling ratio. In this study, 1) analyze the process of getting EDP, 2) satisfy common criteria and each criteria(plan) in the Product Category Rules(bellow PCRs) provided KEITI, 3) according to ISO 14044, implementation of LCA. 4) These results be shown Characterized Impact(bellow CI) about each life cycle stage and six impact categories(ARD, GWP, OD, AD, EU, POC).

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An Extended Product Data Management System Supporting Personal Manufacturing Based on Connected Consumer 3D Printing Services (3D 프린팅 서비스 기반 개인제조를 지원하는 확장 제품자료관리 시스템)

  • Do, Namchul
    • Korean Journal of Computational Design and Engineering
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    • v.21 no.3
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    • pp.215-223
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    • 2016
  • The low price around 1000 USD makes consumer 3D printers as a new additive manufacturing platform for the personal manufacturing where consumers can make and sell their own products. To allow the consumers to design and manufacture their products, not only economic 3D printers but also supporting information systems for their design and manufacturing are essential. This study suggests an extended product data management (PDM) system that can support both the design and manufacturing of personal products with consumer 3D printing services. This extended PDM system helps consumer designers use advanced PDM technologies for their design and connected 3D printing services with Internet of Things (IoT) technology for realization of their products. As a result, the proposed system supports the consumer designers a seamless integrated product development and manufacturing environment supported by PDM and consumer 3D printing services.