• Title/Summary/Keyword: Service Product

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On the Development of In-process Measurement System for Guidance Core Diameter (유도심경의 인프로세스 측정시스템 개발)

  • 김정두
    • Proceedings of the Korean Society of Machine Tool Engineers Conference
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    • 1998.03a
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    • pp.190-195
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    • 1998
  • The guidance core is a principal part installed between the ink and the pen nib for the function of supplying ink to paper with reqularity. The current measurement of this product, Guidance core, in service is done by on operator with a micrometer, which could result in the decrease of productivity and working efficiency as well as causing errors. In this study, the existing measurement of the dialmeter of the Guidance core in the centerless grinding process is changed to the inprocessor measurement which enables consecutive measurement during the production of the Guidance core, and this system is also developed to work properly under bad circumstances and to have superior reliance and operational efficiency.

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A Study on Economic Value for Non-market Properties of e-Business

  • Kim, Min-Cheol
    • Proceedings of the CALSEC Conference
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    • 2005.03a
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    • pp.293-298
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    • 2005
  • This paper is a study on the model that measures economic values for the non-market properties of e-Business. For development of this model, first of all, we reviewed the properties of e-Business service, and looked around the relation between customer satisfaction and/or payment value and e-Business properties. In addition, we checked the method to measure economic values of these properties. This measurement method is the contingent valuation method which is a method of measuring the value of the environmental product. We modified it to adapt to the e-Business. Finally, in this paper, we proposed an economic value model which measures the value of willingness to pay(WTP) to our objectives. However, there could be some restrictions at the time when surveying empirically. Therefore, the succeeding study should be done in order to improve these restrictions some day.

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ALT Design using Field Failure and Usage Profile

  • Ismail, Azianti;Jung, Won
    • Proceedings of the Korean Reliability Society Conference
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    • 2011.06a
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    • pp.21-26
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    • 2011
  • Initial reliability prediction done by calculation would be more practical if support by evidence from customer usage profile and field failure data to improve the prediction. Thus, the consistency of the design and the product would be practically validated. In this paper, it will address rationale and method to decide on Acceleration Factor (AF) to be used in Accelerated Life Test (ALT) through usage profile and field failure. The case study of tractor transmission is used to demonstrate the method which data obtained from surveys done on farmers, field visits and field failure data from service center. By considering all the elements, it will determine more relevant AF which indicates the real use conditions of the component.

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The Effect of Sensibility Elements and Screen Composition Elements of Internet Fashion Shopping Mall on Purchase Intention (인터넷 패션 쇼핑몰의 감성요소와 화면구성요소가 구매의도에 미치는 영향)

  • 박현희;구양숙
    • Journal of the Korean Society of Clothing and Textiles
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    • v.26 no.2
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    • pp.315-324
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    • 2002
  • The purpose of this study was to fed out the effects of sensibility elements and screen composition elements on purchase intention on the internet fashion shopping mall. A total of 200 responses were collected from a Questionnaire survey. The sensibility words were used for sensibility elements analysis. Screen composition elements were divided into 5 factors by factor analysis; product property, convenience of shopping, service, design, and promotion. The study showed that the satisfaction of sensibility elements and screen composition elements led to a positive purchase intention.

A Study on The Implementation Procedures and Limitations of Quality Cost System (품질비용(品質費用)시스템의 구축절차(構築節次)와 한계(限界)에 관한 소고(小考))

  • Yoo, Han-Joo;Kim, Dal-Gon
    • Journal of Korean Society for Quality Management
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    • v.22 no.4
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    • pp.132-151
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    • 1994
  • Quality is a critical competitive factor in today's environment because of the impact of quality on market share, productivity and costs. Especially in Korean companies, the importance of quality is heightened as they are losing price competitiveness compared to the new industrialized countries. The traditional approach to quality improvement has been focused on workers. The primary means to achieving acceptable outgoing quality has been to inspect quality by adding more inspectors and inspection stations. This is an example of quality cost that can be reduced through the preventive actions against bad quality. Quality cost is best viewed as a measure of costs specifically associated with the achievement or nonachievement of product/service quality required by customers. This paper examines the concept of quality cost, provides guidance to implementing a quality cost system, and identifies the limitations of quality cost information. These limitations are the target for future research for an efficient and effective implementation of quality cost system.

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Exact Asymptotics in a Multi-class M/G/1 Queue

  • Lee, Ji-Yeon;Dabrowski, Andre;McDonald, David R.
    • 한국데이터정보과학회:학술대회논문집
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    • 2006.04a
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    • pp.43-47
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    • 2006
  • Consider a multitype queue where queued customers arc served in their order of arrival at a rate which depends on the customer type. Here we calculate the sharp asymptotics of the probability the total number of customers in the queue reaches a high level before emptying. The natural state space to describe this queue is a tree whose branches increase in length as the number of customers in the queue grows. Consequently it is difficult to prove a large deviation principle. Moreover, since service rates depend on the customer type the stationary distribution is not of product form so there is no simple expression for the stationary distribution. Instead, we use a change of measure technique which increases the arrival rate of customers and decreases the departure rate thus making large deviations common.

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A Study on Family Restaurant Customer Satisfaction Evaluation (패밀리 레스토랑의 고객만족 IPA 분석에 관한 연구)

  • 양태석;박준규
    • Culinary science and hospitality research
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    • v.8 no.2
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    • pp.173-195
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    • 2002
  • In Korea, most family restaurants run on interior, menu and service of nearly the same approach. This fact indicates that product itself is no longer a primary source they can rely on to compete successfully. To survive the keener competition, family restaurants need to come up with new management strategy. The kind of strategy that is fundamentally differentiated from the existing ones are required, by thoroughly analyzing what customers want. The purpose of this study was to examine the actual status of family restaurants, how much they were considered significant by their customers, and how much satisfaction the customers felt. There are some limitations in this study, which should be taken into account by future researches for more successful results: First, income was one of the demographic variables investigated in this study. Second, it's easy to find out the disposition of those in their 20s, but there were a lot of difficulties in identifying the family restaurant significance and satisfaction of people in their 30s and over. Third, this researcher was too subjective in sorting out tile significance and satisfaction attributes, which made it hard to test the validity of the selected attributes.

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Design of Personal Spiral Conjoint Analysis

  • Castel, Dennis;Saga, Ryosuke;Tsuji, Hiroshi
    • Industrial Engineering and Management Systems
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    • v.12 no.3
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    • pp.234-243
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    • 2013
  • In order to point out the best utility of a product (or a service), marketers need to clearly understand and measure the preference of the consumers. Among numerous marketing analysis techniques, the conjoint analysis is one of the popular tools for market research. One of the issues with this tool is the lack of feedback for the respondents. This paper proposes personal stepwise conjoint analysis based on an interactive Web-questionnaire allowing respondents to receive a diagnosis of their evaluation and giving the possibility to reconsider their evaluation. To validate our proposal, experimentation with forty-two respondents is also demonstrated. Experimental results, potential modifications and improvements are detailed in this paper.

A Study on Continued Use of Online Shopping Site Using a Weighted Expectation-Confirmation Model (가중화된 기대충족모형을 이용한 인터넷 쇼핑 사이트의 지속적 사용에 관한 연구)

  • Lee, Sun-Ro;Jung, Yon-Oh
    • Korean Management Science Review
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    • v.25 no.3
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    • pp.135-155
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    • 2008
  • This paper investigates the value of the expectation-confirmation model(ECM) of IT continuance in the internet shopping environments and attempts to expand the ECM with consideration of users diverse internet shopping factors and their preferences. Here, the extended ECM measures the users expectation-confirmation separately at the product, site and service levels, rather than treating it a single construct as measured in the original model. Further, AHP has been used for assessing the relative importance among the shopping factors, and the priority has been used for deriving weighted expectation-confirmation levels in the model. PLS analysis shows that there are significant differences in path coefficients between the ECM and a weighted ECM. This Indicates that users preferences among the diverse shopping factors need to be properly assessed to better understand the relationship between users expectation-confirmation and their continued usage behavior.

Early Postmortem Processing Conditions on Meat Quality of Hanwoo (Korean Native Cattle) Beef during Storage

  • Kim, B.C.;Rhee, M.S.;Ryu, Y.C.;Imm, J.Y.;Koh, K.C.
    • Asian-Australasian Journal of Animal Sciences
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    • v.14 no.12
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    • pp.1763-1768
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    • 2001
  • The combined effects of low voltage electrical stimulation (ES) and early short-term temperature conditioning on meat quality of Hanwoo beef (Korean native cattle) during storage were investigated. Shear force was influenced by ES and aging. Combination of ES and the $30^{\circ}C$ conditioning resulted in higher myofibril fragmentation index and improved lightness. There was no substantial difference in drip loss among treatments but ES samples showed higher cooking loss than control. Negative effect on shelf-life was not found by early short-term high temperature conditioning. Therefore, the meat quality of Korean native cattle was effectively improved by the combination of ES and the $30^{\circ}C$ conditioning.