• Korean Journal of Community Nutrition
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• v.10 no.6
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• pp.943-951
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• 2005

The purposes of this study were to analyze the gap between foodservice personnel and inpatients, to urge foodservice providers to reconsider by identifying the problems in service delivery for customer satisfaction, and to deduce the priority for foodservice quality improvement. The results of this study can be summarized as follows : the average perception score of personnel (4.32 out of 5) was higher than that of customers (3.90). In particular, the customers' perceptions of 17 attributes, which included 'removal service of tray by foodservice personnel', 'nutrition and health-related information service', 'handling inpatient's complaint ASAP', 'delicious meals' and 'salty enough meals' and so on, was significantly lower than personnel's. Both service providers and customers perceived that 'personnel attitude' was the highest and 'meal quality' was the lowest among the 4 factors, but there was significant difference on 'meal quality'(p < .001), 'customer reception' (p < .001) and 'personnel attitude' (p < .05) between the two groups. As a results of quadrant analysis, 'removal service of tray by foodservice personnel', 'handling inpatient's complaints ASAP' and 'meal service according to doctor's orders were categorized into Quadrant A with meaning of high personnel's perceptions and low customers'. Therefore service providers have to perceive the gap between the two viewpoints and grant priority to these attributes in improving foodservice qualify. (Korean J Community Nutrition 10(6) $943\∼951$, 2005)

• Journal of Korea Multimedia Society
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• v.13 no.11
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• pp.1594-1609
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• 2010

In the case that multiple services are in race condition for limited I/O resource, the services or processes with lower priority occasionally occupy most of limited I/O resource. And it decreases QoS and performance of important services and makes it difficult to efficiently use limited I/O resource. Although system administrator allocates I/O resource according to priority of process, he/she can't know or expect how much resource will be used by the specific process. Due to these reasons, it causes the problem that he/she can't guarantee the service QoS and performance stability. Therefore, in this paper, we propose service based disk I/O control supporting predictable I/O bandwidth to resolve upper problems. Proposed I/O control guarantees the service QoS and performance stability by supporting the service based predictable I/O bandwidth and it makes limited I/O resource to be efficiently used in respect of service.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.48 no.11
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• pp.60-66
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• 2011

LTE (Long Term Evolution) supports QoS (Quality of Service) with several service classes. For each class of traffic, a big difference exists on BER (Bit Error Rate) requirement. This leads to a considerable difference in transmission power for various classes of traffic. In this paper, a novel scheduler is designed and proposed for LTE which supports CoS (Class of Service) with the consideration of priority as well as target BER. By the CQI (Channel Quality Indicator) and QCI (QoS Class Identifier), a minimum transmission power is assigned from the target BER for each class of traffic per each user. Hence, with the other information such as user's used rate in the past and the priority of traffic, the probability of occupying channels is determined. The simulation results of Service Class scheduling are compared with that of Maximum Rate and Proportional Fair. The results show that the service class-aided scheduling can improve the throughput of whole system significantly.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.44 no.2
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• pp.257-262
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• 2024

Today, high-speed rail is gradually increasing in importance as an eco-friendly means of transportation responsible for the movement of people between regions. In the past, problems of inefficiency continued due to monopolistic operation of the railway industry, and with the introduction of a public enterprise competition system, KTX and SRT operating organizations are making efforts to expand service quantity and improve quality. However, the high-speed rail service quality evaluation was limited to modifying and supplementing indicators from the operator's perspective suitable for past quality evaluations, and the evaluation target or method was not specific. Therefore, in this study, we developed a hierarchical model to measure high-speed rail customer service quality based on the model of Brady and Cronin(2001) and applied the analytical hierarchical decision-making method(AHP) to derive the priorities of Korea's high-speed rail competitiveness factors. Based on the results, it is believed that introducing reasonable and standardized service quality indicators will contribute to establishing a marketing strategy to improve the customer service competitiveness of high-speed rail operators.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.35 no.7B
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• pp.1009-1017
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• 2010

Offering of different attractive opportunities by different wireless technologies trends the convergence of heterogeneous networks for the future wireless communication system. To make a seamless handover among the heterogeneous networks, the optimization of the power consumption, and optimal selection of interface are the challenging issues. The access of multi interfaces simultaneously reduces the handover latency and data loss in heterogeneous handover. The mobile node (MN) maintains one interface connection while other interface is used for handover process. However, it causes much battery power consumption. In this paper we propose an efficient interface selection scheme including interface selection algorithms, interface selection procedures considering battery power consumption and user mobility with other existing parameters for overlaying networks. We also propose a priority based network selection scheme according to the service types. MN‘s battery power level, provision of QoS/QoE and our proposed priority parameters are considered as more important parameters for our interface selection algorithm. The performances of the proposed scheme are verified using numerical analysis.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.22 no.6
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• pp.1148-1159
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• 1997

In the broadband integrated service digital networks (B-ISDN), ATM switches hould be abld to accommodate diverse types of applications ith different traffic characteristics and quality ddo services (QOS). Thus, in order to increase the utilization of switches and satisfy the QOS's of each traffic type, some types of priority control schemes are needed in ATM switches. In this paper, a nonblocking input and output queueing ATm switch with capacity C is considered in which two classes of traffics with different loss probability constraints are admitted. 'Partial push-out' algorithm is suggested as a loss priority control schemes, and the performance of this algorithm is analyzed when this is adopted in input buffers of the switch. The quque length distribution of input buffers and loss probabilities of each traffic are obtained using a matrix-geometric solution method. Numerical analysis and simulation indicate that the utilization of the switch with partial push-out algorithm satisfying the QOS's of each traffic is much higher than that of the switch without control. Also, the required buffer size is reduced while satisfying the same QOS's.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.05a
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• pp.1656-1660
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• 2006

Distributed coordination function(DCF) is the primary random access mechanism of IEEE 802.11, which is the basic protocol of wireless LAN based on the CSMA/CA protocol. It enables fast installation with minimal management and maintenance costs and is a very robust protocol for the best effort service in wireless medium. The current DCF, however, is known to be unsuitable for real-time applications such as voice message transmission. In this paper, we focus on the performance issues of IEEE 802.11 which accommodate the prioritized messages. Existing results use the initial window size and backoff window-increasing factor as tools to handle the priority of the messages. Instead, we introduce a novel scheme which chooses the backoff timer with arbitrary probabilities. By this, one can greatly reduce the backoff delay of the lower priority messages without degrading the performance of higher priority.

• Journal of the Korean Institute of Telematics and Electronics A
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• v.33A no.6
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• pp.23-32
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• 1996

This paper proposes a new buffer management scheme to service delay-sensitive traffic and loss-sensitive traffic fairly in ATM networks. The proposed scheme uses tow buffers for delay-sensitive traffic and loss-sensitive traffic. To satisfy the average delay time of delay-sensitive traffic, cells in real-time buffer are served first. When congestion occurs in nonreal-time buffer, low loss priority cell in real-time buffer can be pushed out by high loss priority cell in nonreal-time buffer can be transferred to real-time buffer considering threshold value in real-time buffer. Using computer simulation, the existing methods and proposed scheme are compared and analyzed with respect to cell loss rate and average delay time. Simulation results show that the proposed scheme have superior performance to conventional schemes.

• Journal of applied mathematics & informatics
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• v.22 no.1_2
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• pp.523-533
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• 2006

We analyze two finite buffers queueing system with priority scheduling dependent upon queue length. Customers are classified into two types ( type-l and type-2 ) according to their characteristics. Here, the customers can be considered as traffics such as voice and data in telecommunication networks. In order to support customers with characteristics of burstiness and time-correlation between interarrival, the arrival of the type-2 customer is assumed to be an Markov- modulated Poisson process(MMPP). The service order of customers in each buffer is determined by the queue length of two buffers. Methods of embedded Markov chain and supplementary variable give us information for queue length of two buffers. Finally, performance measures such as loss and mean delay are derived.