• Title/Summary/Keyword: Service Participation

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A Comparative Analysis on the Effect of GVC Participation on the Export Competitiveness of Manufacturing and Service Industry (GVC 참여가 제조업과 서비스업 수출경쟁력에 미치는 영향 비교분석)

  • Hye-Jin Oh;Rui-Hui Yu;Hee-Cheol Moon
    • Korea Trade Review
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    • v.45 no.4
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    • pp.153-169
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    • 2020
  • This study compares and analyzes the effects of GVC participation on export competitiveness in manufacturing and service industry in 36 OECD countries and 28 non-OECD countries. According to the statistical analysis result, the GVC participation had a negative impact on export competitiveness in manufacturing industry, while it had a positive impact in the service industry. In the case of the manufacturing industry, participation toward the backward GVC had a positive impact on export competitiveness before the financial crisis, besides, participation toward the forward GVC had a positive impact on export competitiveness. In the case of the service industry, export competitiveness through forward GVC participation has increased since the financial crisis has occurred, and backward GVC participation was estimated to have a negative impact on export competitiveness. The results of this study implies that, to secure export competitiveness, a converged approach of the manufacturing and service industries to upgrade the global value chain is needed.

Analytical Framework for Promoting Customer Participation in Benefit Delay Type Services

  • Cho, Myung-Rae
    • The Journal of Economics, Marketing and Management
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    • v.6 no.1
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    • pp.9-16
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    • 2018
  • Purpose - Benefit delay type services have a characteristic of benefit delay that does not immediately appear at the time of delivery of service. Due to a characteristic of benefit delay, the customer's participation in the service delivery system is hindered, and the quality of service declines. As a result, customer satisfaction would be reduced. The purpose of this study is to construct an analytical framework to analyze a mechanism that promotes customer participation in benefit delay type services. Research design, data, and Methodology - Existing research has considered only the performance of service companies to enhance the quality of service and customer satisfaction. This study focused on customer participation as a factor affecting the quality of service and customer satisfaction and attempted to construct an analytical framework based on a theoretical perspective of motivational research. Results - By adopting the motivation theory, this research derived three concepts, the possibility of gaining benefits, the emotional experience, and the desire of benefit. And motivation is created when the three factors interact with each other. Conclusions - This paper has constructed an analytical framework for analyzing factors that promote customer participation in the benefit delay service and finally has proposed case study for further research.

The influences of Adolescent’s Volunteer Service Activity on Perception toward the Elderly (청소년의 자원봉사활동이 노인 인식에 미치는 영향)

  • 김지형;장윤옥
    • Journal of Families and Better Life
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    • v.19 no.5
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    • pp.83-99
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    • 2001
  • The propose of this study was to investigate the influences of adolescent’s volunteer service activity on perception toward the elderly. The subjects of this study were 556 students who were selected at random from the second grade of high school in the city of Daegu. A questionnaire was used as survey method. Factor analysis and ANOVA were employed for data analysis and Scheffe test for post-hoc analysis. The main findings were as follow: First Adolescent’s perception toward the elderly was hardly different according to the adolescent’s overall volunteer service activity. The participation attitude, the whole participation time, and the voluntary participation time of the adolescent’s overall volunteer service activity had no effect on the adolescent’s perception toward the elderly. But adolescents who were high in the degree of the participation satisfaction with overall volunteer service activities had a more positive perception on social aspect of the elderly than those who were low in it. Second, adolescent’s who participated in volunteer service activities for the elderly showed a noticeable difference in their perception toward the elderly. adolescents who participated in volunteer service activities for the elderly, those who had a enthusiastic participation attitude over volunteer service activities for the elderly had a more positive perception of the family-relationship and social aspects of the elderly than those who had a passive participation attitude in it. Futhermore, adolescents who were high in the degree of the participation satisfaction over volunteer service activities for the elderly had a more positive perception of the family-relational and social aspect of the elderly that those who were low in it. Also adolescents, who spent a lot of time in whole and voluntary participation over volunteer service activities for the elderly, had a more positive perception of the social aspect of the elderly than those who spentless time.

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A Study on the Influence of a Familial Voluntary Service upon Family Healthy (가족자원봉사활동이 가족건강성에 미치는 영향에 관한 연구)

  • Lee, Ji-Won;Park, Jeong-Yun;Kim, Yang-Hee
    • Journal of the Korean Home Economics Association
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    • v.46 no.6
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    • pp.89-100
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    • 2008
  • The purpose of this study was to provide basic data for the familial voluntary service of the Healthy Family Center and then verify the effectiveness of its application in order to improve family healthy through a familial voluntary service. Study subjects were both volunteers who belonged to family volunteer corps of 12 Healthy Family Centers. Collected data was analyzed SPSS WIN 12.0 program. The results were as followed. First, a 54.1% of subjects is taking part in a familial voluntary service, while a 45.9% of them is not. Their positive intention of future participation is a 77.4%. The period of participation is from 6 months to two years. The frequency of participation is once or twice a month, and the length of activities per participation is for 3 hours. They have taken part in the service with a variety of public relations, and their motive of participation is by and large selfish. Second, as for the influence of participation in a familial voluntary service upon family healthy, the family healthy of participant group is higher in all the four sub-variables of family healthy than that of other groups. The group of which frequency of participation is once a week is better in family communication than the group of which frequency of participation is once or twice per month. The group of which motive of participation is altruistic is higher in sharing a value system among families than the group of which motive of participation is selfish.

A Participation of Physical Therapist for Community Based Rehabilitation (지역사회중심 재활에서 물리치료사의 참여)

  • Kim, Chan-Mun
    • Journal of Korean Physical Therapy Science
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    • v.4 no.2
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    • pp.461-466
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    • 1997
  • The physical therapist's participation in community based rehabilitation(CBR) is necessary, in a variety of ways, to ensure the disabled quality service. Although CBR needs the Physical Therapist's help, participation is limited due to unstable CBR policy, and because there is a lack of financial support, skilled Physical Therapist's are usually not hired. Physical Therapist's themselves do not seem to completely understand this. The experts active participation is needed for effective rehabilitation service. Therefore, the trained Physical Therspist's participation is absoutely necessary is CBR policy if it is even to provide completely effective service.

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The Effect of Consumer's Participation on Emotional Response, Service Quality Perception and Revisiting Intention in the Beauty Service Field (미용 서비스 현장에서 소비자 참여가 감정적 반응과 서비스 품질 지각 및 재방문 의도에 미치는 영향)

  • Choi, Woo-Lee;Park, Jong-Hee;Hwang, Yeon-Soon
    • Fashion & Textile Research Journal
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    • v.13 no.6
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    • pp.952-958
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    • 2011
  • The primary purposes of this study were to investigate on effect of consumer's participation on their emotional response, service quality perception and revisiting intention in the beauty service field. The data were collected from 385 customers of beauty salons in Busan area, Gimhae area in Kyongnam and Daegu area. It was analyzed by frequency analysis, factor analysis, reliability analysis, and path analysis. The results were as follows: First, consumer was experienced positive emotion toward their participation of service offering course. Second, there were significant influence their participation on their service quality perception. And in the case mediating emotional response, their were more influence. Finally, consumer was perceived positively service quality when they was experienced positively emotion in service field during service offering course. And they had revisiting intention when they was perceived service quality excellently.

Does Community Participation Work? : A Study on the Impact of Health Care Reform in Chile

  • Park, Yun-Joo
    • Iberoamérica
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    • v.12 no.1
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    • pp.149-186
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    • 2010
  • Community participation in health has been praised as a new way of improving health inequality in developing countries for many decades. This paper is an attempt to evaluate community participation programs in health focusing on two intercultural health hospitals in IX Region of Chile. After exploring the process of program building and its impact on the quality of service, this paper concludes that a community participation program with stronger participation resulted in higher patient satisfaction. The author expects such finding to contribute to more comprehensive understanding of the impact of participation in health programs.

The effects of Educational Service Quality and Participation Intention on Educational Performance through a Case of Action Learning (교육서비스 품질과 참여의도가 교육성과 향상에 미치는 연구: Action Learning 사례를 중심으로)

  • Lee, DonHee
    • Journal of Korean Society for Quality Management
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    • v.45 no.4
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    • pp.847-866
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    • 2017
  • Purpose: The purpose of this study is to examine the effects of educational service quality, participation intention, and educational performance in action learning class. Methods: The proposed research model is tested using structural equation modeling for hypotheses based on the data collected from one of action learning class. Results: The results indicate that educational service quality(reliability, assurance, tangibles, empathy, information accuracy, and relationship quality) positively affects participation intention which in turn improve educational performance, including aspects of before and after class of action learning. In addition, participation intention in classroom positively affects educational performance with both groups. For after class of action learning, the result confirms the effect of responsiveness of educational service quality on participation intention, however, in before class of action learning there is not showed a significant relationship. Conclusion: This study would provide useful information and can be applied to the improvement of educational performance through the participation of students by the instructors and the educational institutes who want to apply the active learning forum in classroom.

Impact of Brand-Name Fast Food Service on Students' Participation in School Lunch

  • Yoon, Ji-Hyun
    • Journal of Community Nutrition
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    • v.7 no.4
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    • pp.201-206
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    • 2005
  • The purpose of this study was to examine the impact of offering brand-name fast food at schools on student participation in school lunch. Two studies were conducted in Indiana, USA. In the first study, daily participation rate of 42 Indiana schools were compared between the days when brand-name fast food were offered and when they were not offered. The impact of brand-name fast food service on school lunch participation differed depending on the types of service offering brand-name fast food. Offering brand-name fast food solely as part of reimbursable meals or a-la-carte items was shown to induce students to the lunch option where brand-name fast food was offered. The second study examined the relationship of brand-name fast food service to monthly participation rate by analyzing secondary data of 1,282 Indiana schools using multiple regression analysis. Offering brand-name fast food was associated with monthly participation rate in school lunch only when schools offered them solely a-la-carte. Based on the results of two studies, it was concluded that offering brand-name fast food induced students from other lunch options to the options where brand-name fast food was offered on the day of service. However, increased or decreased participation in school lunch only on a few days could have not impacted average school lunch participation over a month. It is recommended that schools planning to offer brand-name fast food should make it available as part of reimbursable school lunches so that usual school lunch eaters would not be distracted to a-la-carte lines. (J Community Nutrition 7(4): $201\~206$, 2005)

The Effects of Individualism-Collectivism Propensity, Social Capital, Participation Activity of Social Network Service Users on Fashion Brands Relationship Orientation (SNS 이용자의 개인주의-집단주의 성향과 사회적 자본, 참여활동이 패션브랜드 관계지향성에 미치는 영향)

  • Lee, Eun-Jin;Suk, HyoJung
    • Fashion & Textile Research Journal
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    • v.19 no.2
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    • pp.194-206
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    • 2017
  • This study analyzed the effect of individualism-collectivism propensity and social capital on participation activity as well as the effect of participation activity on fashion brands relationship orientation of social network service users. Also, this study investigated the difference in participation activity and fashion brands relationship orientation by participation level of social network service. A survey was conducted from October 1 to November 31, 2015, and 476 responses were used in the analysis. As results, the individualism-collectivism propensity was composed of vertical-horizontal individualism and vertical-horizontal collectivism. The social capital was composed of trust, norm, and network. Also, the participation activity was composed of personal interaction, consumer rights, information pursuit, interest pursuit, and economic pursuit. Vertical individualism positively affected information pursuit and economic pursuit, and horizontal individualism positively affected personal interaction, consumer rights, and information pursuit; in addition, vertical collectivism positively affected personal interaction, consumer rights, and interest pursuit. Horizontal collectivism positively affected information pursuit, but it negatively affected consumer rights. Consumer rights, information pursuit, interest pursuit, and economic pursuit of participation activity positively affected fashion brands relationship orientation. Also, there were significant differences in the participation activity and fashion brands relationship orientation by participation level. The study results provide useful information to the marketing strategies using social network service of fashion brands.