• Proceedings of the Korean Operations and Management Science Society Conference
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• 1999.10a
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• pp.178-178
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• 1999

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1999.10a
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• pp.20-21
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• 1999

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1999.04a
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• pp.173-173
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• 1999

• Journal of the Korean Operations Research and Management Science Society
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• v.35 no.2
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• pp.37-51
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• 2010

Understanding the antecedents of high public usage of national R&D facilities is a critical issue for both academics and facility managers. Previous researchrelated to general service management has identified service quality and user satisfaction as important antecedents of reuse and recommendation intention. The current paper reports findings from a survey which looked into the impact of service quality dimensions and user satisfaction on reuse and recommendation intention in the field of R&D facility public usage. Findings indicate that service quality appears to be linked to user satisfaction, and user satisfaction to be linked to reuse and recommendation intention. Findings also indicate that user satisfaction played as a mediator on the relationship between service quality and reuse/recommendation intentions in R&D facility public usage domain.

• Journal of the Korean Operations Research and Management Science Society
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• v.28 no.3
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• pp.169-184
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• 2003

In the IS-95 packet service system, the radio channels are generally classified into the dedicated and the common traffic channels. In this paper, a common traffic channel access method is proposed for the COMA packet service system to enhance the radio resource utilization while guaranteeing QoS to the users. The proposed method is based on the permission probability for the common traffic channel user. To derive permission probability, optimization models are developed for two different QoS constraints. Approximation methods are also developed.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.350-353
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• 2001

As different service classifications for existing and new business data services, it is hard to gather necessary data for the service providers to set their strategies and regulations are also applied asymmetrically to each service provider. Therefore an appropriate market classification is required for the business data services. The Hendry model is selected in this paper to analyze substitution degree among services and then Hendry model is applied to competition among four business data services. As a result, it is shown that these services compete directly and future market shares of services are forecasted and positioning strategy for new services is considered.

• Journal of the Korean Operations Research and Management Science Society
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• v.25 no.3
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• pp.65-79
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• 2000

Based on the results of the internet service survey, the traffic demand forecasts of the AO/DI internet service and N-ISDN service have been performed for each channel(B-channel and D-channel). These traffic forecasts can be used as useful input data for investigating packet processing capacity of the TDX-10A switching system and suggesting guideline for capacity increasement.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1994.04a
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• pp.427-431
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• 1994

The objective of this paper is to provide an inventory control policy for the system that carries a single item with a multiple demand classes, when the demand is Poisson distributed random variable. The inventory control process includes the process of determining the reorder point, and the process of inventory control during the lead time. The goal of the optimization process is to achieve the service level of each demand class as well as the system-wide total service level at a preset desired service level while sustaining a minimum average inventory.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2004.05a
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• pp.298-301
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• 2004

In the last ten years, manufacturing companies like GE, IBM, Motorola and service companies like GE Capital and CITIBANK have realized that Six Sigma has standed for quality reform movemant. Six Sigma management which makes the critic effects on the quality management have enlarged and applied office indirect work process and service department as well beyond question manufacturing process. Then Can Six Sigma application methodology from manufacturing industry be applied to service industry without transformation? Can Six Sigma be applied on improvement of Information system quality which is the critic key figure of current successful companies? These questions would be resolved by conducting researches about application and evaluation of Six Sigma on manufacturing industry and service industry. This paper will furnish information of Six Sigma's new function for future business situation through comparing those researches

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2007.11a
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• pp.23-26
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• 2007

As the service industry continues to grow in importance, a new research field called service science has formed so as to conduct more comprehensive and scientific analysis of service. However, much further research is required until we can develop the common terminology and methodology for service design and improvement. A foundational step toward this is giving a lucid definition to service which reflects the intrinsic qualities of it. Many of the service definitions mentioned in existing studies had the limitation that they considered service as the residual from physical products, or tried to conceptualize service based on some characteristics. In this paper we compare and analyze existing studies, discuss about the essential nature of services, and suggest a more comprehensive investigation into service.