• Title/Summary/Keyword: Service Measurement

Search Result 1,813, Processing Time 0.036 seconds

A Study on Performance Measurement of Generational Diversity Company using Balanced Scorecard (BSC): The case of Japanese Companies (균형성과평가(BSC)모델을 활용한 청년·고령자 고용상생기업의 경영성과측정 -일본의 사례분석을 중심으로-)

  • Kim, Moon-Jung;Chung, Soon-Dool;Kim, Ju-Hyun
    • Korean Journal of Labor Studies
    • /
    • v.23 no.1
    • /
    • pp.221-253
    • /
    • 2017
  • This study aims at analyzing the management strategy and performance of companies that have been pursuing Generational Diversity. The management strategies were examined in terms of production, organizational structure and skill development. Performance was then evaluated using Balanced Scorecard (BSC). We selected four Japanese companies that practice Generational Diversity between the younger(age less then 34) and older generation(age older then 65). Our findings suggest the following. The common management strategies of the four companies include 1) creating generation-diverse teams 2) ensuring flexible work arrangements and 3) providing skill training programs. These strategies have yield positive outcomes such as sales increase, cost reduction (financial perspective) and expansion of the market share (customer perspective). Non-financial performance includes improvement of product and service quality (internal business perspective) and skill improvement of both the young and the old workers (learning and growth perspective). This study provides practical implications to domestic companies for their successful management of generational diversity in workplace.

Effects of Perceived Waiting Time on Waiting Acceptability, Emotions and Satisfaction in Taiwanese Restaurants: Focusing on the Moderating Effect of Waiting Satisfaction

  • LIN, Yi Chun;HAN, Youngwee
    • The Korean Journal of Franchise Management
    • /
    • v.12 no.2
    • /
    • pp.51-60
    • /
    • 2021
  • Purpose: Waiting occured frequently in the service industry. Because waiting time is perceived as a loss by customers, perceived waiting time affects positive and negative responses to restaurants. If the waiting time is perceived as long, the waiting receptivity to accept the wait may also decrease. Therefore, restaurant stores need to increase waiting satisfaction so that customers can feel the waiting time shorter. Therefore, in this study, the effect of perceived waiting time and waiting satisfaction of customers visiting Taiwanese restaurant companies on waiting acceptability, emotions (positive and negative emotions) and satisfaction is investigated. Research design, data, and methodology: This study examines the structural relationship between perceived latency, waiting satisfaction, emotion, and satisfaction. To verify the purpose of this study, a research model and hypothesis were developed. The questionnaire items were modified and used according to the content of this study based on previous studies. All configurations were measured with multiple items tested and developed in previous studies. Data collected from 407 Taiwanese restaurant customers were analyzed using SPSS 22.0 and SmartPLS 3.0 programs. Confirmatory factor analysis was performed to measure the reliability and effectiveness of the measurement tool. Structural model analysis was performed to validate the study model. Results: The study results are as follows. Perceived waiting time was found to have a positive effect on negative emotions. In addition, it was found that waiting acceptability had a negative effect on negative emotions, and had a positive effect on positive emotions and customer satisfaction. Positive emotions were found to have a significant positive effect on customer satisfaction. Also, waiting satisfaction was found to have a positive effect as a moderating variable on the relationship between perceived waiting time and waiting acceptability. Conclusion: According to the results of this study, perceived waiting time was found to have a negative effect on eating out consumers. However, if the waiting time is satisfied, waiting time will increase the waiting time acceptability. Therefore, if customers are satisfied with the waiting environment by improving the quality of the waiting environment, it will be possible to establish a marketing *strategy* that stimulates the positive effect of the perceived waiting time.

Cloud-based anthropometric data monitoring system (클라우드 기반 인체측정 데이터 모니터링 시스템)

  • Jeon, Sungwoo;Han, Hyedong;Kim, Jeongeun;Jung, Heokyung
    • Journal of the Korea Institute of Information and Communication Engineering
    • /
    • v.24 no.9
    • /
    • pp.1209-1214
    • /
    • 2020
  • With the recent aging age, people's interest in healthy life is increasing. People are causing adult diseases or an increasing number of obese populations due to poor lifestyles, eating habits, and poor physical activity. Accordingly, skin beauty research is being conducted using medical information in the information and communication field. Existing systems have not been able to provide smooth information because they are not expressed in combination with various related measurement items. The system proposed in this paper scans the user's body shape using a 3D scanner and a skin care device, calculates the BMI (Body Mass Index) index using 3D image data, and allows you to view the collected data at a glance. Provide a service system. This will provide the user with the content managed by comparing and providing the continuous body change data. It is expected to be widely used in various U-health and beauty fields.

On-line Finite Element Model Updating Using Operational Modal Analysis and Neural Networks (운용중 모드해석 방법과 신경망을 이용한 온라인 유한요소모델 업데이트)

  • Park, Wonsuk
    • Journal of the Computational Structural Engineering Institute of Korea
    • /
    • v.34 no.1
    • /
    • pp.35-42
    • /
    • 2021
  • This paper presents an on-line finite element model updating method for in-service structures using measured data. Conventional updating methods, which are based on numerical optimization, are not efficient for on-line updating because they generally require repeated eigenvalue analyses until convergence criteria are met. The proposed method enables fully automated on-line finite element model updating, almost simultaneously with vibration measurement, without any user intervention or off-line procedures. The automated covariance-driven stochastic subspace identification (Cov-SSI) method is utilized to identify modal frequencies and vectors, and the identified modal data is fed to the neural network of the inverse eigenvalue function to produce the updated finite element model parameters. Numerical examples for a wind excited 20-story building structure shows that the proposed method can update the series of finite element model parameters automatically. It is also shown that sudden changes in the structural parameters can be detected and traced successfully.

The Dynamics of Online word-of-mouth and Marketing Performance : Exploring Mobile Game Application Reviews (온라인 구전과 마케팅 성과의 다이나믹스 연구 : 모바일 게임 앱 리뷰를 중심으로)

  • Kim, In-kiw;Cha, Seong-Soo
    • The Journal of the Korea Contents Association
    • /
    • v.20 no.12
    • /
    • pp.36-48
    • /
    • 2020
  • App market has continuously been growth since its launch. The market revenues will reach about 1,000 billion US dollars in 2019. App is a core service for smartphone. Currently, there are more than 1.5 million mobile apps in App platform calling out for attention. So, if you are looking at developing a successful app, you need to have a solid marketing and distribution strategy. Online word of mouth(eWOM) is one of the most effective, powerful App marketing method. eWOM affect potential consumers' decision making, and this effect can spread rapidly through online social network. Despite the increasing research on word of mouth, only few studies have focused on content analysis. Most of studies focused on the causes and acceptance of eWOM and eWOM performance measurement. This study aims to content analysis of mobile apps review In 2013, Google researchers announced Word2Vec. This method has overcome the weakness of previous studies. This is faster and more accurate than traditional methods. This study found out the relationship between mobile app reviews and checked for reactions by Word2vec.

Development of AI-based Cognitive Production Technology for Digital Datadriven Agriculture, Livestock Farming, and Fisheries (디지털 데이터 중심의 AI기반 환경인지 생산기술 개발 방향)

  • Kim, S.H.
    • Electronics and Telecommunications Trends
    • /
    • v.36 no.1
    • /
    • pp.54-63
    • /
    • 2021
  • Since the recent COVID-19 pandemic, countries have been strengthening trade protection for their security, and the importance of securing strategic materials, such as food, is drawing attention. In addition to the cultural aspects, the global preference for food produced in Korea is increasing because of the Korean Wave. Thus, the Korean food industry can be developed into a high-value-added export food industry. Currently, Korea has a low self-sufficiency rate for foodstuffs apart from rice. Korea also suffers from problems arising from population decline, aging, rapid climate change, and various animal and plant diseases. It is necessary to develop technologies that can overcome the production structures highly dependent on the outside world of food and foster them into export-type system industries. The global agricultural industry-related technologies are actively being modified via data accumulation, e.g., environmental data, production information, and distribution and consumption information in climate and production facilities, and by actively expanding the introduction of the latest information and communication technologies such as big data and artificial intelligence. However, long-term research and investment should precede the field of living organisms. Compared to other industries, it is necessary to overcome poor production and labor environment investment efficiency in the food industry with respect to the production cost, equipment postmanagement, development tailored to the eye level of field workers, and service models suitable for production facilities of various sizes. This paper discusses the flow of domestic and international technologies that form the core issues of the site centered on the 4th Industrial Revolution in the field of agriculture, livestock, and fisheries. It also explains the environmental awareness production technologies centered on sustainable intelligence platforms that link climate change responses, optimization of energy costs, and mass production for unmanned production, distribution, and consumption using the unstructured data obtained based on detection and growth measurement data.

Performance of OFDM-QPSK System in Impulsive Noise Environment Based on Measurement Data (측정 데이터 기반의 임펄스 잡음 환경에서 OFDM-QPSK 시스템의 성능)

  • Roh, Jae-sung
    • Journal of Advanced Navigation Technology
    • /
    • v.24 no.6
    • /
    • pp.587-592
    • /
    • 2020
  • The giant information exchange enabled by the Internet of Things paradigm will likely exploit electrical lines as a ready-to-use infrastructure. The advantage of using the pre-installed infrastructure of wiring networks makes power line communication a competitive technology for broad-band communications. Therefore, there has been a growing interest towards the use of existing power line communication channels as an effective means for transmitting high speed data and Internet service. One of the main noise types affecting power line communication systems is the impulsive noise, and the focus of this work is on the impact of this impulsive noise on the performance of OFDM-QPSK systems. For the performance analysis of impulsive noise, data measured in three environments were used. Through the analysis, it is shown that OFDM-QPSK system outperforms QPSK system for most of the impulsive noise cases. Also, RS-coded OFDM-QPSK system can achieve good BER performance under 3 cases impulsive noise environment.

Development of Precision Agricultural Machine Education Program (정밀 농업기계 교육프로그램의 발전)

  • Hong, S.J.;Kim, D.E.;Kang, D.H.;Kim, J.J.;Kang, J.G.;Chung, S.O.;Mo, C.Y.;Ryu, D.K.
    • Journal of Practical Agriculture & Fisheries Research
    • /
    • v.22 no.2
    • /
    • pp.115-122
    • /
    • 2020
  • In Korea, the agricultural machinery market has been generally on the rise, and particularly the demand for the diverse agricultural machine is increasing due to the radical changes in agriculture, such as a high supply of the advanced and automated agricultural machine and an increase in aged or female farmer population. Therefore, this study analyzes the technical trends in the precision agricultural machine domestically and globally to guide the direction of development of the ICT-based machine. The investigation of the precision agricultural machine in this study focuses on the production technology through analyzing the trends in sensor-related technology, the decision-making research, variable treatment technology, and academic publication. The result shows that information processing technology including the sensor and the decision-making requires various measurement factors and the established technologies are continually being developed.

Perceptions of Residents in Relation to Smartphone Applications to Promote Understanding of Radiation Exposure after the Fukushima Accident: A Cross-Sectional Study within and outside Fukushima Prefecture

  • Kuroda, Yujiro;Goto, Jun;Yoshida, Hiroko;Takahashi, Takeshi
    • Journal of Radiation Protection and Research
    • /
    • v.47 no.2
    • /
    • pp.67-76
    • /
    • 2022
  • Background: We conducted a cross-sectional study of residents within and outside Fukushima Prefecture to clarify their perceptions of the need for smartphone applications (apps) for explaining exposure doses. The results will lead to more effective methods for identifying target groups for future app development by researchers and municipalities, which will promote residents' understanding of radiological situations. Materials and Methods: In November 2019, 400 people in Fukushima Prefecture and 400 people outside were surveyed via a web-based questionnaire. In addition to basic characteristics, survey items included concerns about radiation levels and intention to use a smartphone app to keep track of exposure. The analysis was conducted by stratifying responses in each region and then cross-tabulating responses to concerns about radiation levels and intention to use an app by demographic variables. The intention to use an app was analyzed by binomial logistic regression analysis. Text-mining analyses were conducted in KH Coder software. Results and Discussion: Outside Fukushima Prefecture, concerns about the medical exposure of women to radiation exceeded 30%. Within the prefecture, the medical exposure of women, purchasing food products, and consumption of own-grown food were the main concerns. Within the prefecture, having children under the age of 18, the experience of measurement, and having experience of evacuation were significantly related to the intention to use an app. Conclusion: Regional and individual differences were evident. Since respondents differ, it is necessary to develop and promote app use in accordance with their needs and with phases of reconstruction. We expect that a suitable app will not only collect data but also connect local service providers and residents, while protecting personal information.

Analysis of Macpa Stress Index and Work Ability Index on Subway Construction Workers (도시철도 건설종사자의 맥파 스트레스 지수와 작업능력 지수 분석)

  • Chae, Joung Sik;Lee, Jong bin;Chang, Seong Rok
    • Journal of the Korean Society of Safety
    • /
    • v.37 no.4
    • /
    • pp.58-62
    • /
    • 2022
  • Metro subway construction is a field that requires a great deal of professional manpower. The aging of professionals has a negative impact on both productivity and health, owing to poor working environments, heavy lifting, underground work, and other factors. To address this issue, the government is progressively revising and enforcing health management law and regulation in the construction industry. Thus, the job stress and work ability of many professional subway construction workers, who are rapidly aging, are being analyzed to ensure their safety and improve their health. In this study, the Macpa stress index of Busan Metro Subway construction workers from Sasang to Hadan line was measured by using a Macpa measurement machine, and a work ability survey was conducted by using the questionnaire that was developed by the FIOH. The independent variables were age, years of service, job position, employment type, and occupation. While, the dependent variables were the Macpa stress index and work ability. The Kruskal-Wallis test was used because it was difficult to assume that the statistics of this study represented a normal distribution. The results showed that age, job position, and employment type affected Macpa stress index and revealed that as the age of the workers increased, their stress levels increased as well. Additionally, job position and employment type affected the work ability of the metro subway construction workers. In terms of job position, the technical engineers were under a lot of stress, and whereas the managers had the best work ability. The technical engineers were more stressed than the other workers because of a poor working environment. In terms of employment type, daily workers were under more stress and lower work ability than others.