References
- Antonides, G., Verhoef, P. C., & Van Aalst, M. (2002). Consumer perception and evaluation of waiting time: A field experiment. Journal of Consumer Psychology, 12(3), 193-202. https://doi.org/10.1207/s15327663jcp1203_02
- Babin, B. J., & Babin, L. (2001). Seeking something different? A model of schema typicality, consumer affect, purchase intentions and perceived shopping value. Journal of Business Research, 54(2), 89-96. https://doi.org/10.1016/S0148-2963(99)00095-8
- Baker, J., & Cameron, M. (1996). The effects of the service environment on affect and consumer perception of waiting time: An integrative review and research propositions. Journal of the Academy of Marketing Science, 24(4), 338-349. https://doi.org/10.1177/0092070396244005
- Barsky, J., & Nash, L. (2002). Evoking emotion: Affective keys to hotel loyalty. Cornell Hotel and Restaurant Administration Quarterly, 43(1), 39-46. https://doi.org/10.1016/S0010-8804(02)80007-6
- Bielen, F., & Demoulin, N. (2007). Waiting time influence on the satisfaction-loyalty relationship in services. Managing Service Quality: An International Journal. 17(2), 174-193. https://doi.org/10.1108/09604520710735182
- Bigne, J. E., Mattila, A. S., & Andreu, L. (2008). The impact of experiential consumption cognitions and emotions on behavioral intentions. Journal of Services Marketing. 22(4), 304-315.
- Bitner, M. J. (1990). Evaluating service encounters: the effects of physical surroundings and employee responses. Journal of Marketing, 54(2), 69-82. https://doi.org/10.2307/1251871
- Bitner, M. J., Booms, B. H., & Tetreault, M. S. (1990). The service encounter: diagnosing favorable and unfavorable incidents. Journal of Marketing, 54(1), 71-84. https://doi.org/10.2307/1252174
- Cameron, M. A., Baker, J., Peterson, M., & Braunsberger, K. (2003). The effects of music, wait-length evaluation, and mood on a low-cost wait experience. Journal of Business Research, 56(6), 421-430. https://doi.org/10.1016/S0148-2963(01)00244-2
- Davis, M. M., & Heineke, J. (1998). How disconfirmation, perception and actual waiting times impact customer satisfaction. International Journal of Service Industry Management, 9(1), 64-73. https://doi.org/10.1108/09564239810199950
- De Vries, J., Roy, D., & De Koster, R. (2018). Worth the wait? How restaurant waiting time influences customer behavior and revenue. Journal of Operations Management, 63, 59-78. https://doi.org/10.1016/j.jom.2018.05.001
- Dube, L., & Menon, K. (2000). Multiple roles of consumption emotions in post-purchase satisfaction with extended service transactions. international Journal of Service industry Management. 11(3), 287-304. https://doi.org/10.1108/09564230010340788
- Grewal, D., Baker, J., Levy, M., & Voss, G. B. (2003). The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores. Journal of Retailing, 79(4), 259-268. https://doi.org/10.1016/j.jretai.2003.09.006
- Hahn, D.-W. (1996). Korean adaptation of Spielberger's STAI (K-STAI). Kor J Health Psychol, 1, 1-14.
- Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis (Vol. 5): Prentice hall Upper Saddle River: NJ.
- Hair Jr, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM): Sage publications.
- Haynes, P. J. (1990). Hating to wait: Managing the final service encounter. Journal of Services Marketing, 4(4), 20-26. https://doi.org/10.1108/EUM0000000002522
- Hornik, J. (1992). Time estimation and orientation mediated by transient mood. The Journal of Socio-Economics, 21(3), 209-227. https://doi.org/10.1016/1053-5357(92)90010-5
- Hui, M. K., & Tse, D. K. (1996). What to tell consumers in waits of different lengths: An integrative model of service evaluation. Journal of Marketing, 60(2), 81-90. https://doi.org/10.2307/1251932
- Kahneman, D., & Tversky, A. (2013). Prospect theory: An analysis of decision under risk. In Handbook of the fundamentals of financial decision making: Part I (pp. 99-127): World Scientific.
- Kim, D. J., & Lee, A. R. (2009). The effect of perceived waiting time on consumers' negative emotional reactions and the effect of customers' negative emotional reactions on service quality evaluation and switching intentions: empirical evidence from casual dining restaurants. Journal of Hospitality and Tourism Studies, 11(3), 102-116.
- Kim, Y. T., & Oh, J, C. (2010). Relationship between waiting service management, perceived waiting time and service quality in family restaurants. Korea Journal of Business Administration, 23(1), 23-40.
- Larson, R. C., Larson, B. M., & Katz, K. R. (1991). Prescription for waiting-in line blues: Entertain, enlighten and engage. Sloan Management Review,(winter), 32(2), 44-55.
- Lee, Y. K., Lee, C. K., Lee, S. K., & Babin, B. J. (2008). Festivalscapes and patrons' emotions, satisfaction, and loyalty. Journal of Business Research, 61(1), 56-64. https://doi.org/10.1016/j.jbusres.2006.05.009
- McGuire, K. A., Kimes, S. E., Lynn, M., Pullman, M. E., & Lloyd, R. C. (2010). A framework for evaluating the customer wait experience. Journal of Service Management, 21(3), 269-290. https://doi.org/10.1108/09564231011050760
- Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer: Routledge.
- Park, E. A., Kim, E. J., Jeon, S. K., & Lee, Y. K. (2016). The effect of customer experiential value on action flow, performance satisfaction, and loyalty in performing arts market. Journal of Culture Industry, 16(4), 133-145.
- Pruyn, A., & Smidts, A. (1998). Effects of waiting on the satisfaction with the service: Beyond objective time measures. International journal of Research in Marketing, 15(4), 321-334. https://doi.org/10.1016/S0167-8116(98)00008-1
- Seawright, K. K., & Sampson, S. E. (2007). A video method for empirically studying wait-perception bias. Journal of Operations Management, 25(5), 1055-1066. https://doi.org/10.1016/j.jom.2006.10.006
- Taylor, S. (1994). Waiting for service: the relationship between delays and evaluations of service. Journal of Marketing, 58(2), 56-69. https://doi.org/10.2307/1252269
- Tversky, A., & Kahneman, D. (1992). Advances in prospect theory: Cumulative representation of uncertainty. Journal of Risk and Uncertainty, 5(4), 297-323. https://doi.org/10.1007/BF00122574
- Zakay, D. (1989). Subjective time and attentional resource allocation: An integrated model of time estimation. In Advances in psychology (Vol. 59, pp. 365-397): Elsevier.
- Zakay, D., & Hornik, J. (1991). How much time did you wait in line?: A time perception perspective. in Chebat, J.C. and Venkatesan, V. (Eds), Proceedings of the VIIth John-Labatt Marketing Research Seminar, Time and Consumer Behavior, UQAM, MontreAal, Canada.