• 융합정보논문지
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• 제12권5호
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• pp.278-289
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• 2022

본 연구는 미용종사자의 업무가치감이 직무만족을 매개로 서비스 생산성에 미치는 영향을 실증적으로 분석한 연구이다. 연구결과 서비스 생산성에 영향을 미치는 요인을 실시한 결과는 업무가치감이 높고, 직무만족이 높을수록 서비스생산성이 높아짐을 알 수 있다. 또한 가치충족인식, 내재적만족, 업무가치인식, 자기가치인식, 외재적 만족이 높을수록 서비스생산성이 높아짐을 알 수 있었다. 또한 미용종사자의 업무가치감이 직무만족을 매개로 서비스향상에 미치는 영향을 알아본 결과 |Z|=15.057로 Z값이 1.96보다 큰 값을 보여 sobel test에서도 직무만족의 매개효과는 유의한 것으로 나타났다. 본 연구 결과를 토대로 미용종사들이 스스로 자신의 업무가 의미있고, 가치 있으면 보람되다고 인지할 수 있도록 내적동기를 상승시키고 일 자체에서 오는 만족감, 내재적 직무만족을 향상시킴으로서 서비스 생산성을 극대화 시킬 수 있을 것으로 기대한다.

• 한국경제지리학회지
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• 제9권3호
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• pp.396-409
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• 2006

본 연구에서는 거품경제의 붕괴 이후 일본 노동시장의 변화를 개관하고, 점차 늘어나는 청년실업대책으로써 2004년 중앙정부와 지방자치단체가 공동으로 실시한 $\ulcorner$Job-cafe사업$\lrcorner$을 분석하였다. 그리고 지역정책으로서의 노동정책은 앞으로 어떻게 수립되고 실시되어야 하는가를 논의하였다. 일본에서는 거품경제의 붕괴 이후 청년 실업률이 상승하여 $\ulcorner$신졸무업(新卒無業)$\lrcorner$과 $\ulcorner$NEET$\lrcorner$가 급격하게 증가하였다. 그 결과 졸업 후에 원활하게 취직할 수 있도록 하기 위하여 $\ulcorner$Job-cafe사업$\lrcorner$을 실시하게 되었다. $\ulcorner$Job-cafe사업$\lrcorner$은 후생성의 구직정보 서비스, 경제산업성의 취직인턴정보 서비스, 문부과학성의 취업알선 서비스를 통합하여, 지방자치단체가 주도적으로 추진하는 사업이다. 정부의 각 부처별로 실시하던 사업을 지방자치단체가 통합하여, 이러한 서비스를 한 자리에서 젊은이들에게 제공하는, 소위$\ulcorner$One Stop Service$\lrcorner$이다. $\ulcorner$One Stop Service$\lrcorner$에 대해서는 편리성에 있어서는 좋은 평가를 받고 있으나 그 이용자 수와 소개 건수 등 지나치게 실적을 중시하고 있다는 비판도 동시에 받고 있다. 마지막으로 $\ulcorner$지역노동시장$\lrcorner$의 개념, 혹은 고용정책을 실시함에 있어서 의미 있는 공간단위와 보다 구체적인 구직에 관한 연구의 필요성에 대하여 논의하였다.

• 한국비블리아학회지
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• 제16권2호
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• pp.225-240
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• 2005

직업 및 직무변화를 심각하게 경험하고 있는 분야가 정보관리 및 서비스분야라고 할 수 있다. 본 논문에서는 정보관리 및 정보서비스분야 직업 8종의 직무분석을 기초로 하여, 직무간의 관련도를 밝히고, 직무중복도를 밝혔다 이로서 직업 간의 직업이동 가능성을 제시하고, 직업분류를 통하여 직업변화 동향을 밝혔다. KJ기법에 의한 분석결과 5개의 대분류항목이 제시되었고, 항목간의 관련업무를 제시하였다.

• 한국관광식음료학회지:관광식음료경영연구
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• 제17권1호
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• pp.109-123
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• 2006

The purpose of the study is to develop a curriculum of school hotelier using a job analysis. A job analysis is used to reform the educational programs and to develop new ones. For the analysis New Analysis Method and Verification Method is applied. As the results of analysis are the following: Hotel Management, Food & Beverage Management, Cocktail, Hotel Marketing, Room Management, Service Management, Wine and Food, Principle of Cooking, Tourism Law, Hotel & Food Service Management Case study, On the Job Training in Hotel & Food Service, Out Eating Management, Introduction to English, Vocational English, TOEIC. English Conversation, Introduction to Japanese, Vocational Japanese, JPT, Japanese Conversation, Thesis, Language Study in Foreign Countries.

• 대한안전경영과학회지
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• 제7권3호
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• pp.73-84
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• 2005

This study examined the associations between job stress and psychosocial stress in telecommunication service workers. In this survey, four hundred seventy workers and six variables(general characteristics, state of health, job characteristics, personality, psychosocial characteristics, and job stress) were used to measure worker's subjective satisfaction and status of stress. The results of this study indicated that 135 workers($28\%$) were classified into a high risk group to stress, 317 workers($67\%$) were into a potential risk group, and only 18 workers($6\%$) were into a healthy group. Also the results indicated that job stress outcomes related to job characteristics, personality, and psychosocial characteristics.

• 보건의료산업학회지
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• 제5권2호
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• pp.91-104
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• 2011

This study is focusing on the fact that Medical bodies are a labor-intensive organization in the technological field which needs technical knowledge and concerted efforts and then explaining the job value and the workplace value on the basis of trust in terms of a sense of organizational unity. The study reveals that, the higher recognition of their seniors the medical workers have, the higher level of self-esteem for job value they have. In terms of personal characteristics, educational experience has a meaningful influence on self-esteem for job value; in terms of job characteristics, the period of one`s service and monthly salary have a meaningful influence on it. And, it is found, the higher the pride on workplace, respect and trust in seniors, loyalty to seniors and self-esteem for job value are, the more proud they feel of workplace.

• 품질경영학회지
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• 제50권3호
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• pp.407-424
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• 2022

Purpose: This study examines the relationship between the environment, society, and governance (ESG) perception of service providers and service quality by considering job satisfaction as a mediator in the Korean parcel delivery context. Methods: This study uses a multi-level analysis by incorporating organizational and individual levels of analysis. It employs a survey method for measuring the ESG perception of parcel delivery persons and service quality ratings from the Korean government. A hierarch regression analysis with 241 responses was used to test hypotheses. Results: The results of this study provide evidence that the ESG perception, particularly its social dimension, of parcel delivery persons is positively associated with service quality. This study also finds the positive effect of the ESG perception on job satisfaction. However, the mediating effect of job satisfaction between the ESG perception and service quality was not confirmed. Conclusion: This study presents significant implications for scholars and practitioners. Parcel delivery companies should implement relevant ESG activities and communicate them with their service persons to improve delivery service quality. The ESG perception of employees plays a critical role in the moment of truth in parcel service delivery to enhance customer satisfaction and service quality.

• 한국의류산업학회지
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• 제13권4호
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• pp.531-537
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• 2011

Employees of sales departments of apparel makers play an important role in the success of a fashion-related business because they provide service through the direct contact with customers. This research tests several hypothesized relationships between its determinants, such as job satisfaction and customer orientation, along with service delivery level. The subjects in this study were salespeople who worked at fashion stores in Yeosu and Sunchon. To measure the hypotheses, 200 questionnaires were handed out and 185 were collected. 163 questionnaires were used for the analysis, as 22 were found to be invalid. Frequency analysis, factor analysis, reliability analysis, and multiple regression techniques were used after coding and cleaning the data with the software SPSS 18.0. The result of this study are as follow. First, job satisfaction have a positive influence on employee's customer orientation. Second, job satisfaction have an effect on procedural and hospitable service delivery level. Third, it was found that the customer orientation have a significant impact on their procedural and hospitable service delivery level.

• 대한간호학회지
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• 제21권3호
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• pp.383-395
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• 1991

This study was to investigated the factors influencing the decisions of nurses to resign. The purpose was to contribute information useful for the effective management of nurse staffing resources. The specific objectives were as follows : 1. To investigate the level of job satisfaction of nurses who resign. 2. To analyze the relationship of job expectations and the decisions to resign. 3. To investigate the major reason for nurses' resignations. 4. To identify the relationship of the general characteristics of the nurses and the factors influencing their decisions to resign. 5. To analyze the relationship of the intention to resign and the factors influencing the decisions to resign. The sample consisted of 90 nurses who worked at Y hospital in Seoul from march. 1987 to Feb. 1988 and who had resigned. The instruments used for this study were slavitt et al's Index of Work Satisfaction Scale and a job expectations scale developed by the researcher Analysis of data was done using frequency, t-test and ANOVA. The results of study were as follows : 1. There was no difference in the job satisfaction level of nurses who resigned compared with nurses in active service but the subcategory interaction score was lower and the subcategory salary score was higher than for nurses in active service. 2. Low job expectation scores influenced the decision to resign. 3. The major reason for resigning were personal problems such as marriage, childbirth, and relocation of family. 4. The length of employment and the number of different service areas of the nurses who resigned were associated with the job satisfaction level. 5. The nurses who had have an intention to resign while in active service had lower scores for job satisfaction and the job expectation score was a greater influence on the decision to resign. In conclusion, the factors influencing the decisions of nurse to resign were job satisfaction, job expectations and intention to resign while still in active service.

• 한국콘텐츠학회논문지
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• 제13권11호
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• pp.423-432
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• 2013

고객과의 서비스 접점에서 호텔구성원의 부정적인 태도는 고객의 서비스평가에 결정적인 영향을 미치기 때문에 서비스 전달과정에서 나타날 수 있는 부정적인 측면을 사전에 예방하고 관리하는 것은 매우 중요하다. 사회적지지에 대한 연구는 구성원의 심리적 건강과 조직의 유효성 및 서비스품질에 영향을 주기 때문에 폭넓은 범위에서 연구되어 왔다. 이와 관련하여 본 연구의 목적은 호텔구성원을 대상으로 사회적지지가 직무스트레스와 직무소진에 미치는 영향을 검증하는 것이다. 실증분석을 위한 자료는 서울지역 특1급 호텔구성원을 대상으로 355부의 설문지를 수집하여 실증분석에 활용하였으며, 주된 분석방법으로는 구조방정식 모형을 활용하였다. 분석 결과 첫째, 사회적지지는 직무스트레스에 유의적인 부(-)의 영향을 나타냈다. 둘째, 사회적지지는 직무소진에 유의적인 부(-)의 영향을 나타냈다. 셋째, 직무스트레스는 직무소진에 유의적인 정(+)의 영향을 나타냈다. 직무스트레스와 직무소진을 감소시키기 위해서는 호텔구성원에게 자존감과 동기부여를 제공할 수 있는 프로그램을 개발, 보급하여야 한다. 또한 구성원의 직무소진을 관리하기 위한 대안에 대하여 지속적인 논의가 필요하다.