• Korean Management Science Review
• /
• v.23 no.2
• /
• pp.93-107
• /
• 2006

This paper attempts to improve the typical DEA model that is often used as a performance evaluation method for service firms. The after-sales service system in a Korean electronic company is chosen as a sample case. The performance evaluation method currently practiced in the firm was reviewed and some critical issues of the current method were discussed. DEA model would be considered a solution for solving those Issues. However, typical DEA models has various drawbacks in determining the weights over evaluation criteria. Proposed is the priority-constrained DEA model that accommodates the strategic Importance of each evaluation criterion. The results of the proposed model are compared with those of typical DEA models. It is shown that the priority-constrained DEA model is superior to the others in terms of evaluation quality.

• Health Policy and Management
• /
• v.32 no.1
• /
• pp.1-2
• /
• 2022

With the rising attention dedicated to research ethics, the responsibility of researchers to comply with research ethics is also highlighted. Among a number of research ethics obligations that researchers should abide by, an institutional review board (IRB) review is the most essential step to be taken before launching research. As the health service research field grapples with human subjects, it closely aligns with IRB deliberation. However, it seems that researchers still do not fully understand their obligations of IRB reviews. Due to the nature of health services research, there are many cases that are exempt from IRB reviews, which often elicits confusion in the research field. On that note, we aim to explore the issues regarding IRB reviews that health service researchers need to know.

• The Korean Journal of Health Service Management
• /
• v.12 no.4
• /
• pp.85-102
• /
• 2018

Objectives: In order to cope with the quality and the substantiality issues in long-term care for the elderly, we should have a wider view of long-term system components based on the understanding of health care organizations, management services, support for care providers and beneficiaries, education of the workforce, and management of finance and resources. Methods: For resolving the issues raised and offering guidance in the area of long-term care, we reviewed 20 reports and documents of the government and government-related institutions using the Internet home pages of the Australian government and the related organizations in the health care sector. These organizations are undergoing a huge system reform to implement consumer-directed care since 2015, in the areas of service, resources, finances, organization, and management. Results and conclusions: The study outcomes can have some implications for the long-term care system in Korea based on the differences in the service components. The results can provide basic information for improving the long-term care service, and can have several other implications for long-term care in Korea.

• School Mathematics
• /
• v.19 no.3
• /
• pp.443-459
• /
• 2017

The alternative perspective on statistical literacy which considers statistical literacy as an all-encompassing goal of statistics education has been emphasized these days. From this perspective and the diversity of statistical literacy, the key issues related to each step of statistical problem solving can be regarded as components of statistical literacy. This study aims at investigating the key issues and pre-service elementary school teachers' knowledge of them. Based on previous literatures, a framework that indicated the issues related to each step of statistical problem solving was developed. In addition, based on 26 pre-service elementary school teachers' critical analysis of statistics posters, their understanding of each issue was investigated.

• Journal of Digital Convergence
• /
• v.16 no.12
• /
• pp.335-342
• /
• 2018

The search service, which is a core service of the portal site, presents search queries that are rapidly increasing among the inputted search queries based on the highest instantaneous search frequency, so it is difficult to immediately notify a search query having a high degree of interest for a certain period. Therefore, it is necessary to overcome the above problems and to provide more intelligent information retrieval service by bringing improved analysis results on the change of the search queries. In this paper, we present the criteria for measuring the interest, continuity, and attention of real-time search queries. In addition, according to the criteria, we measure and summarize changes in real-time search queries in hours, days, weeks, and months over a period of time to assess the issues that are of high interest, long-lasting issues of interest, and issues that need attention in the future.

• Journal of Korea Society of Industrial Information Systems
• /
• v.28 no.4
• /
• pp.59-76
• /
• 2023

This study examines critical issues and topics related to services using YouTube videos and research publications. We analyzed 2,853 YouTube videos and 19,973 research papers related to services, released during the 2013-June, 2023 period, using text mining and network analysis. In addition, the collected data was divided into pre- and post-COVID-19 pandemic periods to explore how key issues and topics regarding services have changed. These papers were sequentially analyzed through text mining and network construction and procedures. The results indicate that the central themes of YouTube videos were IT, data, and solution, while academic research focused on service quality, quality, and customer satisfaction. Regarding ego network analysis, the key issues in YouTube video contents revolved primarily around words related to the service industry. Although it was found that they generally lacked specific industry fields, academic papers explored diverse issues in various service fields. The results of this study can be utilized to understand changes in customer concerns in the service industry from practical and academic perspectives.

• Informatization Policy
• /
• v.18 no.4
• /
• pp.22-41
• /
• 2011

Current socioeconomic condition in South Korea is characterized by growing country with highly unemployment rate. Enhancing service industry, therefore, is one of the important government policy issues. In addition to quantitative growth of service industries, OECD comparisons between countries as shown in the competitiveness of the domestic service industry, followed by a very low-level, enhancing the competitiveness of service industries are also important issues of national policy. In particular, finance, education, insurance industry, such as relatively large enterprises have entered the service industry to remain competitive and comparable, but the case of small service industries, has shown a very low level of competitiveness. Thus, the world's leading technology and IT infrastructure can be applied to small and medium-sized service industry in order to improve productivity, customer satisfaction, and service infrastructure, resulting in improving competitiveness. The purpose of this study is to develop government supporting policy issues by analyzing the current usage of IT, problems and requirement analysis, and critical success factors for applying IT to small and medium-sized service industries. For a survey 2,000 samples are collected from service companies. The results show that IT usage is very important to improve competitiveness in small and medium sized service industry. In addition, customized it solutions are needed to satisfy different characteristics of service industry depends on types of business. Finally, government supporting programs of IT has to be improved. The results would be able to provide directions and guide lines of IT utilization in service industries.

• Journal of Korean Elementary Science Education
• /
• v.27 no.3
• /
• pp.273-286
• /
• 2008

The purpose of this study was to develop an instrument for assessing the attitude and the knowledge level of elementary school in-service and pre-service teachers' on the modem environmental issues, and to implement it. The results of this study could be summarized as following. First, the instrument for attitude was developed as a Likert-type scale, it was constituted of 30 items through the item-chosen processes to improve the validity and reliability. The Cronbach's Alpha coefficient of the attitude instrument was .899. Second, The instrument for knowledge was developed as a multiple-choice form with 와 distracts, and the final version was constituted of 35 items. The average discrimination, difficulty, and Cronbach's Alpha coefficient of the items were .367, .629, .899, respectively. Third, in-service elementary teachers have been thinking about the modern environmental problems more seriously than pre-service teachers. However, in-service teachers 'knowledge level was lower than pre-service teachers'. Fourth, women have been thinking about the modern environmental problems more seriously than men. However, there was no difference significantly between men and women on knowledge level. Fifth, This process of developing the instrument could be provided as a model for future research which will try to develop instruments for assessing attitude or knowledge of any new areas with constructs.

• Journal of the Korean earth science society
• /
• v.24 no.3
• /
• pp.135-140
• /
• 2003

The purpose of this study is to assess pre-service elementary teacher's conceptions of environmental issues. 141 pre-service elementary teachers from local college participated in this study. We discovered that most of participants understood the possibility of technological abuse that could lead to environmental destruction. They also well understood the crisis of the Earth's ecosystem. Nevertheless, it seemed most of participants were not ready to take action to save ti. In addition, they also showed stereo-typically biased opinions about science, technology and their relationship with environmental issues. It appeared to come from media-oriented environmental education. Since pre-service teacher's conceptions could directly effect future education, it is necessary to establish a more systematic educational system for environmental education, for both pre-service teachers and students.

• Journal of the Korean Society of Food Culture
• /
• v.23 no.2
• /
• pp.184-193
• /
• 2008

The purpose of this study was to determine the detailed customer satisfaction and dissatisfaction factors of family restaurants in Korea, and to then classify the factors into 3 groups, inlcuding core service, quality service, and basic service. ‘Core service’ represents the critical factors that generate both satisfaction and dissatisfaction; ‘quality service’ generates only satisfaction; and ‘basic service’ generates only dissatisfaction. This categorization is based on Herzberg’s motivation-hygiene theory (1976) as well as Cadotte & Turgeon (1988). Based on the characteristics of the three groups, differentiation strategies in managing customer service were suggested to the family restaurant managers. A qualitative research method, termed the critical incident technique (CIT), was used in the study. This method helps researchers find new factors or attributes by grouping key issues from the anecdotes (critical incidents) and then categorizing common factors from the key issues. This research categorized key satisfiers and dissatisfiers into 33 factors, which were from 402 critical incidents described by 261 respondents. Eleven factors (response to service failures, food taste and quality, attention paid to customers, coupon/mileage point/discount card, customer’s ordinary requests, waiting, food diversity, food price, facility sanitation, checking out, customer’s special requests) were classified into core service, which required maximum management not regarding the level of customer satisfaction. Six factors (employee attitude, event, education and explanation, complementary food, customer’s mistakes, attention paid to children) were classified into quality service, which required differentiation strategy management. Finally, nine factors (speed of food service, employee’s mistakes, food sanitation, atmosphere and interior, seating, forcing orders, parking, other customers, reservations) were classified into basic service, which required minimum management at the level of the industry standards.