• International Journal of Quality Innovation
• /
• v.10 no.1
• /
• pp.25-36
• /
• 2009

The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

• Journal of Distribution Science
• /
• v.7 no.4
• /
• pp.15-26
• /
• 2009

The internet has dramatically changed a way of business management and competition in the business environment. Especially, it stimulated not only to evolve online floral distribution service but also to change a phase of competition among floral retail stores in industry. And that also led to keen competition among IT service providers as well. This study is to examine how floral retail stores have been evolved and competed with the radical situation of the floral distribution industry through IT service in the aspect of business and information technology. In addition, the Typhoon Positioning Strategy(TPS), a strategy for the IT service positioning, is introduced from IT service provider's perspective. For IT service providers to create high business value and continuous service providing, IT service should be positioned on the customers' "core business" and developed to the level of "solution." The Typhoon Positioning Strategy(TPS) is a strategy for the IT service positioning, indicating that IT service should be positioned according to a Business Process-Service model with the consideration of business development direction, IT service trend, and user's IT capability. That is, IT service providers should find out customers' "core business" area first to provide a right IT service to the company, and the IT service provided should meet to the level of business solution. The capability of the IT solution users is also an important factor to be considered for the advanced IT service. There are four principles of the Typhoon Positioning Strategy(TPS). Principle 1) IT service provided should be an IT solution Map suitable for customer business processes. Principle 2) IT service provided should be able to support customer core business. Principle 3) IT service provided should be a business solution. Principle. 4) IT service provided should be applied differently according to the level of customer's IT capability.

• The Transactions of The Korean Institute of Electrical Engineers
• /
• v.56 no.4
• /
• pp.660-668
• /
• 2007

In order to improve the efficiency of service restoration function in the current Distribution Automation System (DAS), in this paper it is proposed a more advanced and efficient service restoration approach using Multi-Agent technique based on distributed networks. In the current DAS, communication networks or protocol structures are centralized with communications between the central station and FRTU through 1:1 connection. In order to maintain the current systems and enhance the proposed Multi-Agent based service restoration scheme, a device of communication and intelligence, named MASX, is newly developed to make a FRTU as an agent to cooperate each others. the proposed system applied in a demo system for an distribution automation system and shows 8 times reduction of restoration time in restoration of blackouts.

• Proceedings of the KIEE Conference
• /
• 1999.07c
• /
• pp.1123-1125
• /
• 1999

This paper proposes an optimization technique using Genetic Algorithm(GA) for service restoration in the distribution system. Restoration planning problem can be treated as a combinatorial optimization problem. So GA is appropriate to solve the service restoration problem in the distribution network. But searching capabilities of the GA can be enhanced by developing relevant repairing operation and modifying GA operations. In this paper, we aimed at finding appropriate open sectionalizing switch position for the restoration of distribution networks after disturbances using enhanced GA with repairing operation and modified mutation. Simulation results show that proposed method found the open sectionalizing switches with less out of service area and minimize transmission line losses and voltage drop.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.35 no.2A
• /
• pp.196-201
• /
• 2010

Measurement of Quality of Service (QoS) parameters and its statistical analysis becomes a key issue for Mobile WiMAX service providers to manage the converged network efficiently and to support end-to-end QoS. In this paper, we investigate the population distribution of end-to-end one-way delay which is the most important QoS parameter in Mobile WiMAX networks. The samples are analyzed with Chi-Square Goodness-of-Fit test, Kolmogorov-Smirnov (K-S), and Anderson-Darling (A-D) test to verify the distribution of parent population. The relation with confidence level and the minimum number of sample size is also performed for logistic distribution. The statistical analysis is a promising approach for measuring the performance Mobile WiMAX networks.

• KIEE International Transactions on Power Engineering
• /
• v.5A no.2
• /
• pp.125-131
• /
• 2005

Service restoration is one of the most important missions in distribution system operation. This paper proposes a multi-agent system approach to distribution system restoration. Every relay is developed as an agent by adding its own intelligent, self-tuning and communication ability. The relay agent independently calculates and corrects its restoration index through communication with neighboring agents and its own intelligence. The proposed algorithm is applied to a simple network to demonstrate its soundness and effectiveness.

• Proceedings of the KIEE Conference
• /
• summer
• /
• pp.403-405
• /
• 2004

A service restoration is one of the most important missions in distribution system operation. This paper proposes a multi-agent system approach to distribution system restoration. Every relay is developed as an agent by adding its own intelligent, self-tuning and communication ability. Relay agent calculates and corrects its restoration index by itself through communication with neighboring agents and its own intelligence. The proposed algorithm is applied to a simple network to show how to calculate restoration index. Keywords Multi-Agent System, Service Restoration, Distribution Networks

• Journal of Distribution Science
• /
• v.19 no.2
• /
• pp.37-44
• /
• 2021

Purpose: O2O (Online to Offline) is an internet-based platform. The purpose of this study is to confirm the effect of service quality of O2O food delivery service on service satisfaction, and whether customer orientation mediates the relationship between service quality and service satisfaction. Research design, data and methodology: This paper surveyed Chinese consumers using the O2O food delivery platform through a questionnaire technique. Smart PLS 3.0 was used to verify the hypothesis of this study. PLS is characterized by the advantage of minimizing measurement errors and maximizing the influence of each factor. Results: It was confirmed that O2O food delivery companies need to increase service quality (information quality, product quality, and social quality, system quality) in order to obtain customer satisfaction. Additionally, the perceived customer orientation was found to completely mediate the relationship between perceived service quality (information quality, product quality) and perceived service satisfaction. Conclusions: The service level of the O2O delivery company to the customer's request when a problem occurs in the customer's order must be raised to increase the customer's satisfaction. For example, timely response to customer inquiries and timely feedback of delivery information to customers during the delivery process should improve the quality of after-sales service.

• Proceedings of the KIEE Conference
• /
• 1987.11a
• /
• pp.154-156
• /
• 1987

An important aspects of power system design involves consideration of service reliability requirements of load to be supplied and service reliability provided by any proposed system. This paper shows the investigation of the 1984 KEPCO service reliability to the large electric consumer whose contracted maximum demand is over 500 kw. 68 customers of the total 111 investigated are located in Myungdong area and Yuido in Seoul. Of the customers are included hotel Lotte, Giobo and Seoul national University Hospital. The average service reliability of Myungdong area customers is 316min/yr/customer and about 7 times/yr/customer, and 160 min, 6 times for Yuido. Which the service reliability the interruption and the interruption frequency which caused by the customers receiving facilities were showed. The investigation is telling that the service reliability of the underground distribution area are very superior to the other area reliability. The investigated reliability seem not appropriate to be improved by change of distribution System as well as equipments and facilities improvement in the near future.

• Journal of Distribution Science
• /
• v.17 no.12
• /
• pp.13-21
• /
• 2019

Purpose - It is very important to examine customer's behavior about AR shopping either practically or academically. Thus, it will be worthwhile to discuss more in details about AR utility which is even in early stage of distribution industry now. Research design, data, and methodology - This study has designed in consideration of control effects of perceived complexity based on customer's flow as dependent variable, and on AR characteristics and technology readiness as independent variables. Study data has been collected from questionnaires after using AR shopping service directly by those who are 20-30 years old of male and female respondents, which has been analyzed with 167 questionnaires. Hypothesis is verified using by hierarchical regression analysis. Results - After results of hypothesis verified, positive influence has been shown in terms of sensory immersion, manipulation, and optimism, however, it is rejected in relation to navigation and innovativeness. Control effect of perceived complexity has not been appeared. Conclusions - Implications of this study are as follows. First, AR shopping service has to provide an informational value. Second, by providing AR service to customer group, marketing activities will be in effects. Third, recognized complexity is not connected with significant control effect in terms of customer's devotion of service.