• Journal of Korean Society for Quality Management
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• v.42 no.4
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• pp.665-684
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• 2014

Purpose: The purpose of this study was to test and verify on the interrelationship among Service Quality, and Customer Satisfaction and Customer Loyalty in the Humidifier Goods industry. Especially, we study on the relative importance of each CS variables by distribution channel. Nowadays, most of manufacturing companies are proceeding the product servitization, which is combined service contents with product characteristics in the field of manufacturing industries. Methods: We surveyed humidifier purchaser about the some of CS variables and analyzed it using SPSS 21.0 and AMOS 21.0 as a statistical analysis tool. We use the frequency analysis, confirmatory factor analysis, multi-regression analysis and structural equation modeling analysis for our empirical study. Results: As the result of study, we find that Service Quality(SQ) influence Customer Satisfaction(CS) and CS influence Customer Loyalty(CL). Also, we verify that CS works mediate interaction on the effects between SQ and CL. And there are the significant relative effect of SQ to Customer Satisfaction in some of distribution channel. Conclusion: Finally, we make certain that the market size of the Humidifier goods industry will be increased rapidly. And the distribution channe l is more important to medium and small-sized enterprise. So, we have to pay attention to the study on the distribution channel of the Humidifier goods industry. And then, we expect more researches and studies on Service Quality and Customer Satisfaction in the field of manufacturing industries.

• Journal of Internet of Things and Convergence
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• v.9 no.3
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• pp.1-6
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• 2023

One of the economical ways to satisfy the quality of service desired by the user in a web service environment is to adjust the size of the object. To this end, this study finds the maximum size of objects that satisfy this constraint when the mean response time is given below an arbitrary threshold for quality of service. It can be inferred that in the steady state of system, the mean response time in the deterministic model by using the round-robin will be the same as that of the queueing model following the general distribution. Based on this, analytical formulas and procedures for finding the maximum object size are obtained. As a service distribution of web traffic, the Pareto distribution is appropriate, so the maximum object size is computed by applying the M/G(Pareto)/1 model and the M/G/1/PS model using exponential distribution as computational experience. Performance evaluation through numerical calculation shows that as the shape parameter in the Pareto distribution increases, the M/G(Pareto)/1 model and M/G/1/PS model have the same maximum object size. The results of this study can be used to environments where objects can be sized for economical web service control.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.1
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• pp.340-367
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• 2018

Storage services integration can be done for achieving high availability, improving data access performance and scalability while preventing vendor lock-in. However, multiple services environment management and interoperability have become a critical issue as a result of service architectures and communication interfaces heterogeneity. Storage federation model provides the integration of multiple heterogeneous and self-sufficient storage systems with a single control point and automated decision making about data distribution. In order to integrate diverse heterogeneous storage services into a single storage pool, we are proposing a storage service federation framework named BoxBroker. Moreover, an automated decision model based on a policy-driven data distribution algorithm and a service evaluation method is proposed enabling BoxBroker to make optimal decisions. Finally, a demonstration of our proposal capabilities is presented and discussed.

• Proceedings of the KIEE Conference
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• 1996.07b
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• pp.800-803
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• 1996

This paper proposes the algorithm to solve emergency service restoration problems using efficient reconfiguration method in distribution system. In this algorithm, we try to avoid the blackout of important loads by considering service rank. It is possible to reconfigurate the system by using fuzzy inference results in which was reflected the expected distribution power, line capacity and service rank. A 27-bus, 32-branch model system is used to demonstrate the effectiveness of the proposed algorithm.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.58 no.1
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• pp.7-13
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• 2009

This paper presents benefits of multi-agent system approach and its application to the distribution automation system. Special attention is devoted to the description of hardware and communication platform used to upgrade the conventional distribution automation system structure. Service restoration of primary distribution system is selected as an example of the multi-agent system application. Application of the algorithm for multi-agent based service restoration technique is disclosed in detail. Real field test in Gochang test center of KEPCO has been performed to establish the feasibility of proposed technique.

• Proceedings of the KIEE Conference
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• 1998.07c
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• pp.932-934
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• 1998

Electric power distribution feeders are susceptible to faults caused by a variety of situations such as adverse weather conditions, tree contacts, equipment failure, accidents, etc. Distribution circuit faults result in a number of problems related to the reliability of service and customer power quality. In the past, the permanent interruption of customer service resulting from a blown fuse or a recloser lockout was the only factor which was used to determine service reliability. So we developed KODAS(Korea Distribution Automation System) with successful and had fieid-testing of Distribution Automation System in last three years at Kang-dong Branch Office. In performing the project, KEPRI has gained valuable experience, through dealing with many difficult problem. This paper is depicted about the circuit breaker coordination problems in the Underground for the Distribution Automation Feeder.

• Journal of Distribution Science
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• v.19 no.5
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• pp.35-48
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• 2021

Purpose: This research aims to analyze the influence of relational penetration capability on salesperson performance and the influence of customer orientation, customer knowledge accessibility, and salesperson-customer relationship quality on the relational penetration capability of the insurance service industry in Central Java. Research design, data, and methodology: This explanatory research involved 211 respondents. Path analysis was used to analyze the primary data obtained. Results: The customer orientation positively influences relational penetration capability and customer knowledge accessibility which can improve salesperson performance. The salesperson-customer relationship quality shows a positive impact on the salesperson's relational penetration capability, salesperson performance, and relational penetration capability which will lead to an improved salesperson-customer relationship. Higher knowledge levels of customer necessity have important implications for a salesperson's capability of finding potential customers and of fulfilling customers' requirements through careful analysis of necessity. Conclusions: The salespeople should be capable of building and maintaining a good relationship with their customers as an indication that salespeople of Insurance Service Company Distribution in Central Java have good performance.

• Journal of Korea Multimedia Society
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• v.24 no.1
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• pp.51-57
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• 2021

In this paper, we propose a task distribution scheme in fog computing environment considering opportunistic fog computing nodes. As latency is one of the important performance metric for IoT(Internet of Things) applications, there have been lots of researches on the fog computing system. However, since the load can be concentrated to the specific fog computing nodes due to the spatial and temporal IoT characteristics, the load distribution should be considered to prevent the performance degradation. Therefore, this paper proposes a task distribution scheme which considers the static as well as opportunistic fog computing nodes according to their mobility feature. Especially, based on the task requirements, the proposed scheme supports the delay sensitive task processing at the static fog node and delay in-sensitive tasks by means of the opportunistic fog nodes for the task distribution. Based on the performance evaluation, the proposed scheme shows low service response time compared to the conventional schemes.

• Journal of the Korean Mathematical Society
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• v.42 no.3
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• pp.517-527
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• 2005

This paper considers a discrete-time queueing system with variable service capacity. Using the supplementary variable method and the generating function technique, we compute the joint probability distribution of queue length and remaining service time at an arbitrary slot boundary, and also compute the distribution of the queue length at a departure time.

• Journal of Industrial Convergence
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• v.6 no.1
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• pp.57-72
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• 2008

In this study, general outline of P2P(peer to peer) application was analyzed dealing with security attacks and threats on the P2P environment. Information security service was studied to provide secure P2P service under the information threats. This study proposes two methods to provide secure information security service. One is a method to use personal firewall software on the peer. The other is a method to use key distribution protocol for confidentiality and integrity.