• Title/Summary/Keyword: Service Business Innovation

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Analysis on the Competition in the Saturated Residential Broadband Access Market: Using stated consumer preference data (컨버전스 접속 서비스와 부가서비스 신규 도입시 댁내 브로드밴드 접속 서비스시장의 미래 경쟁 분석)

  • Koh Dae-Young;Kim Yoen-Bae;Lee Jeong-Dong
    • Journal of Korea Technology Innovation Society
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    • v.8 no.3
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    • pp.1060-1086
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    • 2005
  • In this paper, we attempt to predict the future of broadband access market where new convergence access technologies and additional services are introduced, based on consumer preferences. Conjoint analysis and mixed logit model is used for estimation, From the results, consumers value convergence access technologies such as PLC and wireless LAN, and TV-related service, However, valuation on new beneficial features of convergence access technologies is not enough to overcome their technological inferiorities in data transfer speed and quality stability at current technological stage, Additionally, consumer preferences are so heterogeneous that differentiated business strategies are required, Finally, some managerial and policy implications are presented.

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A Comparative Analysis of User Satisfaction on Using Mobile Services between Korea and China (한중 모바일 서비스 사용자 만족요인 비교분석)

  • Yang, Yan-Lu;Lee, Ki-Dong
    • Journal of Digital Convergence
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    • v.11 no.5
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    • pp.179-186
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    • 2013
  • The purposes of this paper are to identify the factors which affect the intention to use mobile services, and to compare users' satisfaction elements for customers between Korea and China. The findings of this paper are as follows: first, in Korea, information quality, system quality, design quality, mobile internet experience, perceived cost and innovation pursuit are the significant variables affecting the user satisfaction; second, in China, system quality and innovation pursuit don't affect the user satisfaction in China. And the user satisfaction affects the intention to use of the mobile service both in Korea and China.

A Study of Countermeasure against Security Risk of Fintech Services for Financial Innovation (금융혁신을 위한 핀테크 서비스의 보안 리스크 대응방안 연구)

  • Park, Jeong-Kuk;Kim, Injai
    • Knowledge Management Research
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    • v.16 no.4
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    • pp.35-45
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    • 2015
  • Fintech, which means the convergence of finance and information technology, becomes a hot topic in the financial sector. Through innovative activities on financial services, ICT(Information and Communication Technology) is integrated into the overall financial industry, and a new form of financial services could be expected to improve the existing financial system. On the other hand, fintech services are relatively vulnerable to security issues. Due to the process simplication and the channel fusion, the leakage of personal and financial informations, authentication bypass, phishing, and pharming are getting more concerned. In this study we investigated the security risk of fintech services in the viewpoints of service provider, technology adoption, and security policy. The possible countermeasures to reduce those risks are suggested because security is an important criterion for selecting financial services. This study basically offers quantification of the potential security risks and step-by-step control measures about business processes in the fintech services. The suggested security model includes user authentication, terminal security, payment information protection, API(Application Programming Interface) security, and abnormal transaction monitoring. This study might contribute to an understanding of the security risks and some possible measures for mitigating those risks on the practical perspective.

Differences in environment, KSFs, CEO roles, and the external linkage among Korean ventures at different growth stages (우리나라 벤처기업의 성장단계에 대한 실증분석 연구)

  • 김영배;하성욱
    • Proceedings of the Technology Innovation Conference
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    • 1999.12a
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    • pp.123-158
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    • 1999
  • This study examines the differences in the various characteristics of the firms along their growth stage based on the survey data of 2,515 Korean ventures. Venture characteristics include KSFs(Key Success Factors), environment attributes of their product markets, CEO roles, the use of OPR(Other Peoples Resource). Growth stage of the ventures are classified by their dominant management problems: foundation, the market launch of the first proprietary product or service, The Outset of second generation product or service, and the Initial Public Offering (IPO) and stabilization. The results of this study show substantial differences in many aspects among firms at different growth stages. Although common KSFs exist, KSFs are changing as the venture evolves. Differences in KSFs and environmental attributes along growth stage require CEO to do different role in business process. Different kinds and amounts of external resources are needed according to their growth stage. However, almost all of external resources are offered to ventures in later stage. Entrepreneurs need to change their role, as their firms grow, from visioning and strategic role to marketing and production emphasized role. Based on the results, this study suggests a number of new government policies and future research ideas. Other implications and limitations of this study are also noted.

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Does the Understanding of Core Competencies Matter to IT Outsourcing Performance? (기업의 핵심역량이 IT 아웃소싱 성과에 직접적인 관련이 있을 것인가?)

  • Kim, Young-Jin;Nam, Ki-Chan;Koo, Chul-Mo
    • Journal of the Korean Operations Research and Management Science Society
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    • v.32 no.3
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    • pp.97-114
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    • 2007
  • IT outsourcing providers has been expanded from a single functional system to the entire IT service to gain sustainable competitiveness. This new trend of IT outsourcing need outsourcing management capability based on a firm's core capacity. Hiring external IT service providers to manage part or all of its information-related services helps a firm focus on its core business and provides better services to its clients, thus obtaining sustainable competitive advantage. This research investigates the major factors that determine the level of a particular firm's success at IT outsourcing. Based on process innovation and core-competency theories, we identify three significant components of a firm's IT outsourcing management method (ITOMM): level of core-competency-based management, maturity of outsourced tasks, and maturity of outsourcing management. Comprehensive data collection was conducted through an outsourcing association. The survey data were analyzed using a structural analysis method. Maturity of outsourced tasks and maturity of outsourcing management were found to affect project performance directly, while level of core-competency-based management only indirectly impacted project performance through its positive impact on the other two ITOMM components.

A Study on Factors Affecting Intention to Use Connected Cars (커넥티드카 이용의도에 영향을 미치는 요인에 관한 연구)

  • Jeen, Sungkwang;Kim, Seog;Choi, Jeongil
    • Journal of Korean Society for Quality Management
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    • v.49 no.3
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    • pp.359-374
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    • 2021
  • Purpose: This study attempted to verify which factor affects the intention to use of the connected car that has recently emerged. Methods: Based on prior researches, this study derives the characteristics of connected car that affects user intention and designs research model for empirical analysis. A structured questionnaire was conducted for those who drive cars, and a total of 292 usable responses were collected and empirically analyzed using SPSS and PLS. Results: The results of this study are as follows; service quality, hedonic motivation, and social influence have a significant effect on perceived value, but system quality, information quality, user innovation, experience and facilitating condition did not. In addition, it was found that system quality, information quality, service quality, user innovation, facilitating conditions and social influence have a significant effect on satisfaction, but hedonic motivation and experience did not affect satisfaction. Conclusion: The findings of this empirical analysis have implications for effectively recognizing the value of connected cars based on the technology of information systems to users and establishing sustainable growth strategies for connected car producers and suppliers.

Service Blueprint-based Retail Store Operating Process Innovation: The Case of Electronic Shelf Labels (서비스 청사진 기반의 소매매장 운영프로세스 혁신 사례연구: 전자가격라벨(ESL) 구축 사례를 중심으로)

  • Jae-Yong Yang;Geun-Wan Park;Sang-Ryul Lee
    • Information Systems Review
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    • v.20 no.2
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    • pp.189-207
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    • 2018
  • This study aims to analyze price information system and pricing label operation process, which are important information delivery systems of retail stores. This study also intends to identify the problems in store operation and identify academic and practical methods. In-depth interviews, direct observation, and service blueprint techniques were used to define problems in the existing business operation process, and an operating process based on the electronic shelf label (ESL) system is designed as an alternative to problem solving. The changes of the operating process before and after introduction were compared. Results of this study suggest practical implications that the ESL system can be used to solve the problems of the current price management process. The study also suggests the academic significance of presenting a complex research method of problem finding, cause analysis, and alternative presentation by using each research method complementarily.

A Study on Telcos′ Strategies to Digital Converged Service and Its Prospects; Focusing on TV-based VOD Service (통신사업자의 통신방송 융합사업 진출전략 및 전망 - TV-based VOD를 중심으로 -)

  • 조병선;황호영
    • Journal of Korea Technology Innovation Society
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    • v.7 no.2
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    • pp.459-479
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    • 2004
  • As the high-speed internet access market steadily nears its maturity phase, growth is quickly tapering off and competition, intensifying. As a result telecommunications companies are at present faced with the urgent need to evolve away from a growth model based on continuous acquisition of new subscribers. The recent convergence of telecommunication and broadcasting has come about precisely at this transitional period in the telecommunications market, and is perceived by the industry both as a new business opportunity and as a threat. TV-based VOD(Video on Demand), for one, is able to attract new customers desiring multimedia services of superior quality and to lock-in existing customers. Meanwhile, the latest evolution in network development is brightening the market prospect for TV-based VOD. The service has now hit the market, deployed over VDSL networks - a next-generation high-speed internet - and advanced cable modem networks, delivering high-definition DVD-quality videos. TV-based VOD is a service whose deployment is closely linked to the evolution of subscriber networks. According to the forecast produced by the present study, based on the forecast on the post-ADSL market and a survey conducted on VOD, as post-ADSL subscribers increase from 1.53 million in 2003 to 4.44 million in 2004, and 9.87 million in 2006, the percentage of post-ADSL subscribers with intention to also subscribe to a VOD service is expected to rise from 16% to 34% in 2006. Accordingly, VOD subscribers are estimated to increase from 0.24 million in 2003 to 0.98 million in 2004 and to 3.35 million in 2006.

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A Study on Measures in the Tourism Service Sector of WTO Service Negotiations (관광서비스 부문 WTO 서비스 협상 동향과 우리나라의 대응방안)

  • Shin, Jai-Gi
    • The Journal of Information Technology
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    • v.8 no.2
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    • pp.121-133
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    • 2005
  • The WTO(World Trade Organization) meetings for service negotiations started in February in 2000. Since then, the member countries have discussed the tourism sector and their expectations and methods of liberalization, based on the proposals they have submitted. The Republic of Korea had already opened hotels and restaurants, travel agencies and tour operator services, and tourist guide services, preceding of WTO service negotiations. However, to comply with the terms of the negotiations, the domestic laws and systems related to tourism should be analyzed according to their adherence to the principles of GATS(General Agreement on Trade in Services), which include market access and national treatment. Thus, the purposes of this study were two-fold: first, regarding the two basic principles of GATS(market access and national treatment), the articles of the administrative laws relating to tourism were examined. Second, proposals from the tourism sectors in the US, Canada, Dominique, EC, Switzerland, and Japan were also summarized and reviewed. Proper responses to service negotiations were proposed based on the results of this analysis. As a result, I can support the GATS classification(w/120) of tourism and the liberalization of tourism in other WTO member countries. I can also support the elimination of obstacles such as economic need tests and nationality requirement. 'Others' category should be considered more carefully according to the competitiveness of the given industry.

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An Exploration on the Academic Research Areas for Service Business Area in the Perspective of Service Business Innovation (안드로이드 운영체제 기반 Driver Manager 서비스 애플리케이션 개발 사례 연구)

  • Kwon, Hyuk-Ju;Kim, Jae-Woo;Ra, Hong-Min;Hong, Jin-Woo;Moon, Song-Chul
    • Journal of Service Research and Studies
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    • v.1 no.1
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    • pp.103-111
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    • 2011
  • Smart phone products lead the mobile computing world really, and be expected as a major object of mobile phone market. In special, Android OS platform in smart phones is remarkedly uprising as of main software architecture. As many applications are applied as of the Location Based Service system in the perspective of technical support which represents open based technology. In this research, we developed the location information transformation service module, using LBS system, which effects some users urgently in the timing of traffic accidents. It supports to help some car drivers with smart phone, enables them to recognizes remote controller or another users.

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