• 한국식품영양학회지
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• 제27권5호
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• pp.914-920
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• 2014

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 2003년도 추계학술대회 및 정기총회
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• pp.148-151
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• 2003

Recently school food service operations are confronted with the wide spread pressures for accountability and the need to increase productivity. This paper is concerned with the make-or-buy decision framework for school food service systems considering the multi-attributes in the decision making. For the purpose of considering the multi-attributes analysis method in decision making for the school foodservice, we developed a make-or-buy decision framework using the multi-attribute analysis method, analytic hierarchy process, AHP method for school food service system. Finally, we developed a systematic and practical solution builder for a three-step decision support system in the view of 1) brainstorming for the idea generation, 2) analytic hierarchy process, AHP as a multi-attribute structure ed analysis method, and 3) aggregation logic model to integrate the results of reviewers. We developed web based program and applied it to a school foodservice problem.

• 한국조리학회지
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• 제23권5호
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• pp.140-150
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• 2017

The purpose of the study was to provide useful implications for management of dessert cafe by discovering selection attributes for product satisfaction and long-term orientation. Using SPSS 22.0 and AMOS 220 Version, the collected data from customers of dessert cafe in Seoul and metropolitan areas were analyzed for frequency analysis, exploratory factor analysis, confirmatory factor analysis, reliability analysis, and covariance structure analysis. As results of hypothesis verification, firstly, service standard and product diversity had a significant effect on product satisfaction of dessert cafe. Secondly, tastes and nutrients influenced positively long-term orientation of dessert cafe. Meanwhile, service standard, mood, and product diversity did not have a significant effect on long-term orientation. Thirdly, product satisfaction affected positively long-term orientation. The results of the study provided useful implications for management of dessert cafe.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제14권4호
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• pp.1817-1836
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• 2020

Network convergence is considered as one of the key solutions to the problem of achieving future high-capacity and reliable communications. This approach overcomes the limitations of separate wireless technologies. Efficient interface selection is one of the most important issues in convergence networks. This paper solves the problem faced by users of selecting the most appropriate interface in the heterogeneous radio-access network (RAN) environment. Our proposed scheme combines a hierarchical evaluation of networks and game theory to solve the network-selection problem. Instead, of considering a fixed weight system while ranking the networks, the proposed scheme considers the service requirements, as well as static and dynamic network attributes. The best network is selected for a particular service request. To establish a hierarchy among the network-evaluation criteria for service requests, an analytical hierarchy process (AHP) is used. To determine the optimum network selection, the network hierarchy is combined with game theory. AHP attains the network hierarchy. The weights of different access networks for a service are calculated. It is performed by combining AHP scores considering user's experienced static network attributes and dynamic radio parameters. This paper provides a strategic game. In this game, the network scores of service requests for various RANs and the user's willingness to pay for these services are used to model a network-versus-user game. The Nash equilibria signify those access networks that are chosen by individual user and result maximum payoff. The examples for the interface selection illustrate the effectiveness of the proposed scheme.

• 한국식품조리과학회지
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• 제32권1호
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• pp.96-106
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• 2016

The purpose of this study was to evaluate the service quality attributes of Korean restaurants by North American and Chinese residents in Korea based on the Kano model. This survey was performed from September to December 2010. The subjects consisted of 135 North Americans and 165 Chinese in Seoul. The service quality attributes of Korean restaurants were composed of twenty three items in the categories of 'food quality', 'employee's service quality', 'sanitation quality', 'facility quality', and 'convenience quality'. For North Americans, there were five 'attractive quality' items, eleven 'one-dimensional quality' items and six 'indifferent quality' items, and one item had the same frequency on both 'attractive quality' and 'one-dimensional quality'. For the Chinese, there were twelve 'attractive quality' items, and ten 'one-dimensional quality' items, and one item had the same frequency on 'attractive quality' and 'one-dimensional quality'. According to the customer satisfaction coefficient developed by Timko, 'taste of the 'food (0.80)' for North Americans and 'freshness of the ingredients (0.94)' for Chinese were highest scores in the 'Better coefficient'. On the other hand, within the 'Worse coefficient', 'sanitation of the food' had the lowest score for both North Americans (-0.89) and Chinese (-0.90).

• 한국식품과학회지
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• 제44권5호
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• pp.648-652
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• 2012

시중에 판매되고 있는 증류식 소주 9종에 대해 묘사분석법을 적용하여 18가지의 관능특성을 도출하였다. 전반적으로 시료의 향, 맛, 입안감촉 관련 관능특성은 알코올 수준을 반영하여 시료간의 차이를 보였다. 재래 증류식 소주와는 달리 현대 증류식 소주는 균일화된 원재료의 사용과 생산 조건의 영향으로 복합적인 향을 나타내지 않는 것으로 보이며, 관능특성 분석과 더불어 이를 나타내는 주요한 향기성분에 대한 규명도 향후 필요하리라 여겨진다. 이를 통해 향후 국내시장에서 다양한 증류식 소주의 품질 향상과 대중화에 기여하리라 여겨진다.

• 한국조리학회지
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• 제19권1호
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• pp.164-178
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• 2013

본 연구의 목적은 산천어 만두의 속성의 상대적 중요성을 결정하기 위하여 만두 구매시 결정 요인과 속성 간의 차이 수준을 밝혀내고자 하였다. 조사는 대학생 및 대학원 재학 중인 114명의 패널(20~39세)을 대상으로 2012년 6월 18일부터 22일에 실시하였다. 통계적인 데이터 분석은 컨조인트 분석을 위하여 SPSS/Win 20.0을 사용하였다. 연구의 주요 결과는 다음과 같다 ; 산천어를 이용하여 만든 만두제품을 선택할 때 속 재료(33.09%), 적정 가격(30.28%), 외관 모양(21.69%), 매운 맛 정도(14.94%)의 순으로 중요하다고 결과가 보였다. 만두 제품의 속성의 중요도와 부분가치를 통해 산천어 만두에 김치를 첨가하고 순한맛과 타원형태의 모양의 7000원 이상의 적정가격을 제시하였다.

• 농촌지도와개발
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• 제21권4호
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• pp.909-937
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• 2014

본 연구의 목적은 생태체험마을 속성이 방문객의 만족에 미치는 영향을 분석하는 것이다. 이를 위해 전국 8개의 생태체험마을에 방문한 20세 이상의 방문객 254명과 초등학생 방문객 252명을 대상으로 분석하였다. 요인분석결과 생태체험마을의 속성은 프로그램 서비스, 시설, 마을환경으로 나타났다. 생태체험마을 방문 만족에 영향을 미치는 속성을 분석하기 위해 다중회귀분석을 실시한 결과, 생태체험마을을 방문한 성인과 초등학생의 만족을 향상시키기 위해 마을사람들의 친절성, 체험 지도자의 설명, 재미있는 프로그램, 유익한 프로그램, 맛있는 음식, 도시에서 경험할 수 없는 좋은 프로그램과 이용하기에 편리한 시설, 깨끗한 시설, 체험과 관련하여 잘 준비되고 갖추어진 시설, 다치지 않도록 안전한 시설 등이 중요함을 알 수 있다. 그리고 초등학생의 경우, 마을환경도 만족에 영향을 미치는 것으로 나타나 아름다운 풍경, 신선하고 깨끗한 공기, 편리한 교통 등도 중요하다는 것을 알 수 있다. 생태체험마을 운영자들은 방문객의 연령을 고려한 생태체험마을의 프로그램 서비스, 시설, 마을환경에 대한 전략을 차별화하여 수립 운영할 필요가 있다.

• International Journal of Quality Innovation
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• 제3권2호
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• pp.183-198
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• 2002

The purpose of this research is mainly to make an analysis and comparison of the purchasing behaviors of consumers in Mainland China and Taiwan. We precede this research with a questionnaire survey. In Mainland China, we targeted consumers of 10 department stores of the Parkson Plaza Co., Ltd. that are located in 10 different cities. In Taiwan, we selected 3 department stores of the Far Eastern Department Stores in 3 cities. The results of this analysis indicate the importance of quality attributes to the consumers for both Mainland China and Taiwan, albeit with some differentiations. The consumers in China are more focused on the merchandise for example as well as imitation, quality and price. Contrarily, the consumers in Taiwan are more attentive to service quality and parking Issues. On the level of evaluation of satisfaction, the differences are not so obvious for both sides. For example, the quality attributes of “No imitation products” and “Friendly servers” are ranked as the most satisfactory items for both sides. Generally speaking, the service quality of Taiwan's department stores is very outstanding. There are also some differences in the areas of lesser satisfaction between consumers of China and Taiwan. The consumers in China identified the quality attribute “the designs of merchandising, display and the usage of each floor” as the most dissatisfactory item, while the performance on this quality attribute is well accepted by the consumers of Taiwan's department stores. Another contradiction is that Taiwan's consumers are more concerned about “Parking”; this quality attribute obtained much less attention from the consumers in Mainland China. From the analysis of determinants that will have impacts on the willingness of customers to buy again, we found that the viewpoints of consumers from both sides are quite similar. The two main factors are “quality of merchandise” and “service quality”. However, the consumers in Mainland China care more about “the price of merchandise”; this is less important to the consumers in Taiwan. We may conclude from the importance and satisfaction level of the quality attributes and determinants for return customers that differences are caused mainly by the different management of the department stores and the different living circumstances of people across the straights.

• Journal of Community Nutrition
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• 제8권1호
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• pp.44-57
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• 2006

This study intended to enhance understanding of concept and measurement of service quality and analyzed studies investigating dimension and attributes of service quality in both Korea and international foodservice industries. This study summarized many methodological issues related to service quality measurement, especially SERVQUAL. SERVQUAL has been criticized because performance-expectation difference operationalization threatened reliability and discriminant validity including shared method variance. Researcher suggests that future studies should understand clearly the concept of service quality and methodological issues of SERVQUAL prior to adapting SERVQUAL itself.