The Korean Journal of Food And Nutrition (한국식품영양학회지)

The Korean Society of Food and Nutrition (한국식품영양학회)
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A Study on the Foodservice Quality Factors and Satisfaction of Community Children Center

지역아동센터 급식 서비스의 품질요인과 만족도에 관한 연구

  • Ko, Seong Hee (The Graduate School of Cultural Industry, Sungshin Women's University) ;
  • Lee, Kyung-Yeoun (Dept. of Food and Nutrition, Sungshin Women's University)
  • 고성희 (성신여자대학교 문화산업대학원) ;
  • 이경연 (성신여자대학교 식품영양과)
  • Received : 2014.08.14
  • Accepted : 2014.10.14
  • Published : 2014.10.31
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Abstract

This study was conducted on children from 10 community children centers located in northern Seoul. The quality factors of the food services of the community children centers were divided into five factors, including sanitation, food, environment, subsidiary service and staff. Analysis of the differences in the importance of factors and satisfaction with the food service quality indicated satisfaction to be higher than importance for in all the factors except 'environment'. In particular, of the food service qualities, significant differences were found between importance and satisfaction in relation to the attributes of 'food' and 'environment'. As a result of IPA of the food service qualities in community children centers, 'sanitation' was found to be in the maintenance area, 'environment' to be in the area of concentration, and the quality attributes of 'staff' and 'subsidiary service' were found to be in the low priority area. In contrast, the 'food' quality corresponded to the area of oversupply.

Keywords

References

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