• 공학교육연구
• /
• 제21권4호
• /
• pp.35-45
• /
• 2018

The purpose of this study is to develop a service learning education program for engineers and to investigate its educational effects. This study reviewed the concept and characteristics of service learning and examined the service learning education programs operated in higher education environments. The Service Learning Education Program was developed by integrating engineering design and community service activities. This program has been applied to the engineering education from 2014 to 2016. As a result of the study, the learners' satisfaction with service learning activities, empathy ability, and engineering design ability were improved. Based on the research results, practical implications are suggested to the instructors who want to develop the service learning education program for engineering students.

• 가정과삶의질연구
• /
• 제19권5호
• /
• pp.83-99
• /
• 2001

The propose of this study was to investigate the influences of adolescent’s volunteer service activity on perception toward the elderly. The subjects of this study were 556 students who were selected at random from the second grade of high school in the city of Daegu. A questionnaire was used as survey method. Factor analysis and ANOVA were employed for data analysis and Scheffe test for post-hoc analysis. The main findings were as follow: First Adolescent’s perception toward the elderly was hardly different according to the adolescent’s overall volunteer service activity. The participation attitude, the whole participation time, and the voluntary participation time of the adolescent’s overall volunteer service activity had no effect on the adolescent’s perception toward the elderly. But adolescents who were high in the degree of the participation satisfaction with overall volunteer service activities had a more positive perception on social aspect of the elderly than those who were low in it. Second, adolescent’s who participated in volunteer service activities for the elderly showed a noticeable difference in their perception toward the elderly. adolescents who participated in volunteer service activities for the elderly, those who had a enthusiastic participation attitude over volunteer service activities for the elderly had a more positive perception of the family-relationship and social aspects of the elderly than those who had a passive participation attitude in it. Futhermore, adolescents who were high in the degree of the participation satisfaction over volunteer service activities for the elderly had a more positive perception of the family-relational and social aspect of the elderly that those who were low in it. Also adolescents, who spent a lot of time in whole and voluntary participation over volunteer service activities for the elderly, had a more positive perception of the social aspect of the elderly than those who spentless time.

• 품질경영학회지
• /
• 제32권4호
• /
• pp.92-102
• /
• 2004

In this era of intense competition, TQM has become the key program in organizations as they strive for a competitive advantage. It has been applied to manufacturing and service sector since BNQA model was established in 1987. TQM literature for manufacturing sector abounds with empirical studies on the critical dimensions of TQM, but there is few empirical studies on the TQM evaluation for service sector. In this paper, two methodologies are applied to evaluate the TQM activities of service companies comparatively One of them is the traditional scoring system(TSS) by analytic hierarchy process(AHP). The other is the efficiency measuring system(EMS) by data envelopment analysis(DEA). DEA outperformed other alternative methods to measure the efficiency and it can be applied to evaluate the TQM activities. The objective of this paper is to evaluate TQM activities of domestic service companies by applying TAE(Total quality management Activities Evaluation) model to them. The result of this study is that TSS scores are not significantly correlated with EMS scores. It means that service organizations must not only make efforts to get the higher scores in terms of TSS but also take necessary steps to enhance their efficiencies.

• Asia Marketing Journal
• /
• 제16권1호
• /
• pp.195-214
• /
• 2014

Many oil refinery companies have been proactively carried out marketing activities to survive in highly intensified service station industry. In 2012, SK Energy ranked number one in three customer satisfaction surveys (NCSI, KCSI, and KS-SQI). SK Energy's success is in its differentiated customer satisfaction business strategy. SK Energy has been implementing various marketing activities. As a part of the activities, it issued an affinity credit card with on spot discount privilege for the first time in the oil refinery industry. SK Energy also issued EnClean bonus card for OK Cashbag points that can be used for discounts at the service stations. On top of all, SK Energy generated point value-up with '3K Exclusive Privilege' program. In addition, team 'CS 119' was formed to noticeably improve the service. 'CS 119' visited each service station, diagnosed its CS service level then provided customized field training for improvement. Long-termimplementation of 'ACE Program', a field-base CS monitoring system, regularly checked customer satisfaction level. 'ACE Program' has significantly contributed improving SK Service Station's service quality and customer satisfaction. This case reviews customer satisfaction marketing activities SK Energy carried out. The focus is on distinctive factors that distinguish SK Energy's customer satisfaction marketing activities from competitors.

• 기술혁신학회지
• /
• 제16권3호
• /
• pp.559-581
• /
• 2013

지난 수년간 서비스 산업은 빠르게 성장해 왔으며, 현재도 그 성장가능성이 매우 높다. 때문에 서비스 산업의 생산성 및 혁신활동이 국가경제발전의 중요한 요소로 관심을 받기 시작하였다. 그럼에도 불구하고, 제조분야에서의 혁신과 관련된 연구들은 활발히 이루어진 것과 달리, 서비스 산업에서의 혁신 활동의 특성에 대한 연구는 상대적으로 부족하였다. 특히, 서비스 혁신은 서비스에 따라 상이하게 나타날 수 있기 때문에 이에 대한 연구가 반드시 필요하다. 따라서 본 연구는 서비스 유형별 혁신활동의 특성을 비교 및 분석하는 것을 그 목적으로 하고자 한다. 이를 위해, 첫째, 과학기술정책연구원(STEPI)의 기술혁신조사(KIS) 서비스업 분야 데이터를 활용한다. 둘째, 서비스의 고객화 정도와 설비의 중요도를 기준으로 서비스의 유형화를 수행한다. 셋째, 각 서비스 유형별 혁신활동의 특성을 혁신활동의 투입, 프로세스, 산출의 관점에서 분석한다. 연구 결과, 각 서비스 유형은 고유의 혁신활동 패턴을 가지고 있는 것으로 나타났으며, 이는 서비스 유형의 특성에 대한 가치 있는 정보를 제공함으로써 서비스 분야에서의 혁신활동에 대한 추후 연구를 위한 기초적인 자료를 제공해 줄 수 있을 것으로 기대한다.

• 한국지역사회생활과학회지
• /
• 제14권2호
• /
• pp.3-13
• /
• 2003

This paper studied the present condition of social welfare activities of Living Condition Improving Committee of Kimpo City in order to activate the social welfare services of women agricultural organizations. The main results are as follows; First, the general characteristics of the respondents in this study are forty or fifty years of age with above high school education with main income source of agriculture and middle class women living in agricultural communities more than 10 years. Second, considering the present and future planned activities of the Living Condition Improving Committee of Kimpo City this study finds that there is high expectation of helping poor people and joining voluntary services. Third, the members of the Living Condition Improving Committee of Kimpo City have actively participated in the local welfare service programs however, there is significant difference among people according to the age, living standard and joining period. Fourth, out of social welfare activities managed by the Living Condition Improving Committee of Kimpo City the welfare service activities for old people and local community are most active and the participants in the welfare service activities for women and the youngsters are small. Thus, according to this study the Living Condition Improving Committee of Kimpo City should consider the following three points in order to activate the social welfare service activities; First, as the members are expecting to expand the individual activities and to enhance the private improvement, the social welfare service activities should meet with the demands to improve self satisfaction of the participants. Second, new programs should be developed after reviewing the current programs in order to meet with the need of the members. Third, as the committee has not established a network system with government administrative organizations and relating institutions, and as its activities are concentrated in particular areas the committee should establish a new system to provide more efficient services in line with the cooperation with public organization and welfare resource suppliers.

• The Journal of Asian Finance, Economics and Business
• /
• 제7권1호
• /
• pp.249-257
• /
• 2020

This paper focused on the level of managerial centralization on chief executive officer (CEO) as a factor to affect the shared growth activities of corporate. As service corporations are becoming active in shared growth activities recently, this paper thus used CEO. Pay Slice (CPS) information to measure the level of managerial centralization on CEO of service corporation and tested the influence of the level of managerial centralization on whether shared growth activities are executed and the level of such activities respectively. The result of test shows that companies with high managerial centralization on CEO are more passive toward shared growth activities than those without such centralization. This can be interpreted that a CEO with more powerful influence may consider shared growth activities as to be negative and take a passive attitude to them. On the other hand, such result was supported by additional analysis with companies committing shared growth activities as well. This paper is expected to contribute to bring about interest on shared growth activities as the gap between major companies and small and medium sized companies is currently expanding in terms of operating profit ratio and even salary of employees.

• 간호행정학회지
• /
• 제5권2호
• /
• pp.389-400
• /
• 1999

The purpose of this study is to examine a possibility of applying the ABC system to analyze the cost of nursing service on one obstetrics and gynecology (OB/GYN) unit in a major medical center. The activities of nurses on an OB/GYN unit were analyzed for 4 days for 96 hours. 2 week days and 2 days on weekend. Total cases included in the study were activities of 12 charge nurses and 12 staff nurses. Activities were categorized into direct and indirect activities in order to calculate the cost of activities. Nursing activities were defined multidimesionally in order to utilize the ABC system. The 60 nursing activities were classified into the direct nursing activities and the indirect nursing activities based on a literature review, interview, and survey results. The direct activities were further categorized into the single nursing activities and the multiple nursing activities. The indirect activities were classified into the indirect nursing service activities and the general management activities. The major findings of this study were as follows : 1. There were differences in activities according to the positions and duties of the nurses. The charge nurses mostly performed the indirect nursing service activities and the general management activities. Almost all of their indirect nursing activities spent on each patient were similar. The staff nurses performed the single nursing activities and the multiple nursing activities. 2. The activities of staff nurses included medication, patient assessment, rounding and organizing the unit. patient education, nursing treatment, admission and discharging of patients. There was no differences in types and amount of time spent between the nurses on day-time duty and evening-time duty, but the patient assessment activity increased during the night-time. 3. The cost of post partum nursing services for women who had a normal vaginal delivery using the ABC system included the cost incurred by direct nursing activities provided by the staff nurses (85.9%), indirect nursing activities incurred by the staff nurses(19.0%) and the nursing activities by the charge nurses and the head nurse(14.1%). The ABC system is a relatively new method of cost analysis. The results of this study can provide the nursing and hospital managers with useful information on cost control. It is suggested that more studies should be done using the ABC system and extend the scope of studies to include value analysis to aid the Activity-Based Management(ABM) and/or the reengineering of hospital process.

• 임상간호연구
• /
• 제14권1호
• /
• pp.99-111
• /
• 2008

Purpose: This study was done to provide basic data for developing an in-service education program to improve nurses' quality. First, frequency of nursing activities and competency levels of emergency nurses according to their career ladders were compared through job analysis and then practical education programs were presented on based of the results. Method: Data were collected from 335 nurses working in emergency rooms in 31 tertiary hospitals. Data collection was done from September to November 2005 using the job analysis questionnaire. Results: There were 41 nursing activities that showed differences in frequency and 78 activities that showed differences in perceived competency level. Irrespective of emergency nurses' careers, activities that show high frequency but low competency were sputum liquefying therapy, assessment of cranial nerve function, identification of diagnostic radiology, and communication with various departments. In-service education content according to nurse's career ladders was presented by adding high frequency nursing activities and activities with low competency level even though having high frequency. Conclusion: There is a need to develop and provide in-service education programs, which consider nurses' difference in frequency and competency level for their career ladders.

• 한국병원경영학회지
• /
• 제17권4호
• /
• pp.116-132
• /
• 2012

The purpose of this study is to discover the influence of customer's awareness toward corporate social responsibility(CSR) activities to service quality perception of the hospital. The survey was conducted on 211 patients at the general hospital in Seoul from April 2 to 30 in 2012. For the statistical analysis of data, ttest, ANOVA, and hierarchical multiple regression analysis were implemented. The results of the study were as follows. First, The personal tendency toward CSR was different by social groups. The elderly showed more tendency toward CSR. Second, there was a statistical significant relationship between the personal tendency toward CSR and the number of perceived CSR activities. Third, the effects of CSR activities were different from the perception of service quality. The awareness of volunteering social activities turned out to be negative factor of service quality perception.